This member signed different contracts One for himself and one for his son Both signed contracts are added as attachments Our software system allows us to view if and when the email that was sent was opened All contracts are emailed to clients and we have checked and have documentation that they have been viewed by this member So, his claim that he did not know these policies is not valid There will be no refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
First, my last name is now BuchananIt was previously Conard not [redacted] and that was my last name upon signing upI just recently changed my last name to reflect my married nameSecond, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mailHowever, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely based on the contractThere was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine withI only saw that was how it goes after reviewing the contract on my ownLastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses responseI am considering my contract as over at the end of my 30-day notice, which is 5/7/per my conversation with Anthony, the GM, and per the requirement of my contractThe only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
I have attached the contract that this member signed times when joining the fitness center She also, in her own complaint admits to leaving the facility with a key tag So she signs a contract times, leaves with a membership key tag, and claims that she didn't join? She also admitted that she gave us old information as pertaining to cell phone numbers and email addresses In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness So, to claim that she is unaware is absurd We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them This member signed a month contract, left with a key tag, opened emails from Knockout Fitness Yet, is claiming that she never joined It is obvious she did and needs to deal with the collections agency
I have attached the following correspondents to show that Ms*** has been told how to terminate her agreement multiple times and she has not followed through Irregardless, I will except her $payment and will cancel her out as a good show of faith. Thank you,David
M***Owner Knockout Fitness
First off, this is a contractual issue. Every member who joins is emailed a copy of their contract and this a legal form of contracts signed into federal law in 2000. In the contract it clearly spells out all of the terms of the contract. Every member is explained the contract as
they are e signing, they are then emailed a copy of the contract for their records, and then given a day buyers remorse clause if they change their mind. There will be no refund as this pertains to a contract issue, not a customer service issue. Please read the contracts you sign. The 50% buy out clause is clearly written in the contract as well
I just got off the phone with Mr*** We are working with him to be able to provide us proof of his move to North Carolina Currently Mr*** is in Arizona, but assured me that he would be able to get me proof when he returned to North Carolina in weeks Upon proof of his
return to North Carolina, I will cancel his contract. Thank you,*** ***Owner Knockout Fitness
attachments (total KB)Personal Training *** ***.pdf* *** Cancel.pdf* ***.emlDownload all as zipSave all to OneDriveWe have explained to *** that he is entitled to utilize all final sessions within the final days of his agreement. We have given him the option to make the half hour sessions, "hour sessions" so this would be less than three final visits to our facility.We have offered *** to be able to schedule his sessions around his desired time frame within our business hours.We have apologized for the frustrations that he initially felt about having trouble scheduling personal training, but explained that the session times he books requires some type of communication rather than "dropping in" so that we may have a trainer available.We have also offered the ability to Transfer the remaining credits to his wife *** ***, who may also take full advantage of the sessions he has paid for (which is typically not our policy, but we wanted to accommodate him.)Per our conversation with *** (his wife), she initially liked this idea, but later we found out that *** does not want to utilize any of the options, what he explained is that the only thing he is willing to accept is financial compensation, and feels we should refund him, regardless of our contractual agreement (which is also attached)
This member has claimed that he did not sign a contract that automatically rolled over Then when we showed him a copy of his contract his story changed to that he cancelled in November All members that cancel receive a cancellation form or email documenting the cancel If this member can provide a copy of the November cancel form or an email I will happily refund his money Otherwise, like it states in his signed contract, his membership auto renews on a month to month basis and he signed a month contract for his son He was given copies of both contracts and the terms of the contract are clear
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was well aware of your limitation on re-occurring appointments as I asked about it when I scheduled my first sessionI was told it was something you guys could “work out”The time I showed up and the trainer was not there was in fact scheduled and on the booksThe trainer was even called while I was still there and I was told there was a “miscommunication” about his scheduleI had about 4-minute training sessions on *** which I have never studied beforeThe trainer seemed rushed and didn't re-emphasize technique as a proper instructor shouldAfter our last session he told me there isnt much more he can teach me which I found surprising, it felt like they were trying to get me to sign up for their group *** classI did express my concerns to a number of staff there and was even told by one of the trainers that they are trying to change the way PT are handled I feel it is a little too late, I have experienced what they have to offer and am not satisfied with the quality of the service I have purchasedI feel that if all you want is to go punch a bag and get a workout then this might be the place, but if you want to learn something and grow in martial arts then this definitely isn't the placeThey sell you with the “Yes we can do that” line and fall short after you have signed the dotted lineYes, understandably this place has soured for me and I can't train at a place where I don't trust their business practices or their management
Regards,
*** ***
I just got off the phone with my General Manager and he assured me that this issue has already been taken care of The money has been reimbursed and no certificate is necessary We hope she is satisfied with this outcome Please feel free to call me with any questions. David
M***Owner Knockout Fitness*** ***
I'm a little confused with the story this member has told because I am and have always been the owner for over years However, I will grant MsL*** her request and personally remove her from the system and she will not be hearing from any representative of Knockout Fitness moving forward
This should satisfy her request and we consider this matter closed. Thank you,David M***OwnerKnockout Fitness
This former member signed a five page contract separate times when joining Knockout Fitness (contract included in attachments) and claims she never joined She then goes delinquent on the contract she signed and gets placed into 3rd party collections She settles with collections for
$ Unfortunately our software company (ClubReady) pushed her payment out a year and she was mistakenly called by one of our front desk employees and a third party collection agency The mistake was quickly fixed, she was given documentation, and the software company called her to accept full blame for the mistake and let her know that Knockout Fitness had nothing to do with the error She now has gone on the internet and made claims about my company and we just filed a lawsuit against her She will not be getting any of her money back and I look forward to my day in court
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to Ms*** complaint, which is odd because she signed up as *** *** and never mentions that in her complaint, she signed a contract that specifically states that the way to cancel is to send in a certified letter to the company address This is mentioned twice on page
two of her contract with her signature directly beneath it The Membership Auto-Renewal Term: section and the Membership Cancellation: section both outline the cancellation policy clearly Ms.*** (Ms.***) also does not get to pro-rate her contract The contract allows her use of the gym for payments made, not when she feels that it is over There will be no accepted pro-rated check and if full payment is not received she will be handed over to our collections department The sad thing is, she makes it sound like we were not willing to help and that we make it difficult to cancel, where the fact is, Anthony the GM, did except a non-contractual method of cancellation He went above and beyond what most all fitness centers would do to cancel this member out
As the contract simply states, which Ms. Conard or [redacted] is having trouble understanding is that "a 30 day written notice via certified mail to the address at the top of the agreement to cancel which will include one last billing cycle." Not sure what is so difficult to understand. It is spelled out very clearly in the contract that she signed 3 separate times.
This member signed different contracts One for himself and one for his son Both signed contracts are added as attachments Our software system allows us to view if and when the email that was sent was opened All contracts are emailed to clients and we have checked and have documentation that they have been viewed by this member So, his claim that he did not know these policies is not valid There will be no refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
First, my last name is now BuchananIt was previously Conard not [redacted] and that was my last name upon signing upI just recently changed my last name to reflect my married nameSecond, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mailHowever, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely based on the contractThere was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine withI only saw that was how it goes after reviewing the contract on my ownLastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses responseI am considering my contract as over at the end of my 30-day notice, which is 5/7/per my conversation with Anthony, the GM, and per the requirement of my contractThe only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
I have attached the contract that this member signed times when joining the fitness center She also, in her own complaint admits to leaving the facility with a key tag So she signs a contract times, leaves with a membership key tag, and claims that she didn't join? She also admitted that she gave us old information as pertaining to cell phone numbers and email addresses In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness So, to claim that she is unaware is absurd We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them This member signed a month contract, left with a key tag, opened emails from Knockout Fitness Yet, is claiming that she never joined It is obvious she did and needs to deal with the collections agency
I have attached the following correspondents to show that Ms*** has been told how to terminate her agreement multiple times and she has not followed through Irregardless, I will except her $payment and will cancel her out as a good show of faith. Thank you,David
M***Owner Knockout Fitness
First off, this is a contractual issue. Every member who joins is emailed a copy of their contract and this a legal form of contracts signed into federal law in 2000. In the contract it clearly spells out all of the terms of the contract. Every member is explained the contract as
they are e signing, they are then emailed a copy of the contract for their records, and then given a day buyers remorse clause if they change their mind. There will be no refund as this pertains to a contract issue, not a customer service issue. Please read the contracts you sign. The 50% buy out clause is clearly written in the contract as well
I just got off the phone with Mr*** We are working with him to be able to provide us proof of his move to North Carolina Currently Mr*** is in Arizona, but assured me that he would be able to get me proof when he returned to North Carolina in weeks Upon proof of his
return to North Carolina, I will cancel his contract. Thank you,*** ***Owner Knockout Fitness
attachments (total KB)Personal Training *** ***.pdf
* *** Cancel.pdf
* ***.emlDownload all as zipSave all to OneDriveWe have explained to *** that he is entitled to utilize all final sessions within the final days of his agreement. We have given him the option to make the half hour sessions, "hour sessions" so this would be less than three final visits to our facility.We have offered *** to be able to schedule his sessions around his desired time frame within our business hours.We have apologized for the frustrations that he initially felt about having trouble scheduling personal training, but explained that the session times he books requires some type of communication rather than "dropping in" so that we may have a trainer available.We have also offered the ability to Transfer the remaining credits to his wife *** ***, who may also take full advantage of the sessions he has paid for (which is typically not our policy, but we wanted to accommodate him.)Per our conversation with *** (his wife), she initially liked this idea, but later we found out that *** does not want to utilize any of the options, what he explained is that the only thing he is willing to accept is financial compensation, and feels we should refund him, regardless of our contractual agreement (which is also attached)
This member has claimed that he did not sign a contract that automatically rolled over Then when we showed him a copy of his contract his story changed to that he cancelled in November All members that cancel receive a cancellation form or email documenting the cancel If this member can provide a copy of the November cancel form or an email I will happily refund his money Otherwise, like it states in his signed contract, his membership auto renews on a month to month basis and he signed a month contract for his son He was given copies of both contracts and the terms of the contract are clear
This was a clerical error on our part We have spoken to the husband of the complaint issuer and have issued a refund and our deepest apologies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was well aware of your limitation on re-occurring appointments as I asked about it when I scheduled my first sessionI was told it was something you guys could “work out”The time I showed up and the trainer was not there was in fact scheduled and on the booksThe trainer was even called while I was still there and I was told there was a “miscommunication” about his scheduleI had about 4-minute training sessions on *** which I have never studied beforeThe trainer seemed rushed and didn't re-emphasize technique as a proper instructor shouldAfter our last session he told me there isnt much more he can teach me which I found surprising, it felt like they were trying to get me to sign up for their group *** classI did express my concerns to a number of staff there and was even told by one of the trainers that they are trying to change the way PT are handled I feel it is a little too late, I have experienced what they have to offer and am not satisfied with the quality of the service I have purchasedI feel that if all you want is to go punch a bag and get a workout then this might be the place, but if you want to learn something and grow in martial arts then this definitely isn't the placeThey sell you with the “Yes we can do that” line and fall short after you have signed the dotted lineYes, understandably this place has soured for me and I can't train at a place where I don't trust their business practices or their management
Regards,
*** ***
I just got off the phone with my General Manager and he assured me that this issue has already been taken care of The money has been reimbursed and no certificate is necessary We hope she is satisfied with this outcome Please feel free to call me with any questions. David
M***Owner Knockout Fitness*** ***
I'm a little confused with the story this member has told because I am and have always been the owner for over years However, I will grant MsL*** her request and personally remove her from the system and she will not be hearing from any representative of Knockout Fitness moving forward
This should satisfy her request and we consider this matter closed. Thank you,David M***OwnerKnockout Fitness
This former member signed a five page contract separate times when joining Knockout Fitness (contract included in attachments) and claims she never joined She then goes delinquent on the contract she signed and gets placed into 3rd party collections She settles with collections for
$ Unfortunately our software company (ClubReady) pushed her payment out a year and she was mistakenly called by one of our front desk employees and a third party collection agency The mistake was quickly fixed, she was given documentation, and the software company called her to accept full blame for the mistake and let her know that Knockout Fitness had nothing to do with the error She now has gone on the internet and made claims about my company and we just filed a lawsuit against her She will not be getting any of her money back and I look forward to my day in court
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to Ms*** complaint, which is odd because she signed up as *** *** and never mentions that in her complaint, she signed a contract that specifically states that the way to cancel is to send in a certified letter to the company address This is mentioned twice on page
two of her contract with her signature directly beneath it The Membership Auto-Renewal Term: section and the Membership Cancellation: section both outline the cancellation policy clearly Ms.*** (Ms.***) also does not get to pro-rate her contract The contract allows her use of the gym for payments made, not when she feels that it is over There will be no accepted pro-rated check and if full payment is not received she will be handed over to our collections department The sad thing is, she makes it sound like we were not willing to help and that we make it difficult to cancel, where the fact is, Anthony the GM, did except a non-contractual method of cancellation He went above and beyond what most all fitness centers would do to cancel this member out
I have spoken with Mr. M[redacted] and we have reached an agreement with how we are going to proceed.
As the contract simply states, which Ms. Conard or [redacted] is having trouble understanding is that "a 30 day written notice via certified mail to the address at the top of the agreement to cancel which will include one last billing cycle." Not sure what is so difficult to understand. It is spelled out very clearly in the contract that she signed 3 separate times.