I have included an attachment with Mr. [redacted] contract, his email correspondence with Daniel T[redacted] (GM of Ahwatukee West) and notes showing that he had received a copy of his contract and opened the email. Mr. [redacted] is simply lying to try to get out of a contract that he signed and...
agreed to the terms of the contract. He will not be reimbursed any of his transactions and if he does not agree to one of the buyout options he will be continually billed as per the signed contract. He acknowledged the $10 per month freeze fee and agreed to it as per the email included in the attachment. Mr. [redacted] simply does not want to adhere to his signed contract and is writing libelous statements about my company and my companies employees. In conclusion, there will be no refund and this is a contractual matter that Mr. [redacted] needs to abide by.
I spoke with Ms. [redacted] this morning and in fact found a clerical error on our part. She was very gracious on the phone and accepted my apology. I have also already processed her refund. Sincerely,David M[redacted]OwnerKnockout Fitness###-###-####
Had an extremely long conversation with Mrs. Sh[redacted] she admits to using services that she claims she never signed up for. She signed a 6 month contract for personal training sessions, she was using the sessions. She then says that she never signed up for personal training and "someone...
forged her signature" but somehow she admits she was doing personal training with a trainer named [redacted] We have signed contracts, she admits to using the services. I will, to show her that we are trying to work with her, cancel out both her membership and her personal training contract. I will also remove her from our past dues on payments she has defaulted on. I will not reimburse her for services rendered. Plus, all contracts require a 30 day written notice to cancel or a 15 day written notice to cancel personal training. She has not done that on either contract in question, I will once again take the extra step and cancel out both contracts with no late fees or collections. She has been emailed copies of her contracts, but wants to not follow the contract and have us go by her word. The contract also specifically states that no verbal agreements of any kind will be acknowledged. There is a reason why companies use contracts, so that you don't have to decipher what people claimed to have said. This is a contractual matter that we have gone above and beyond to let her out of contractual agreements. I consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] and his wife have been members since November 2014. [redacted] was looking to challenge himself in new ways in January of 2015, by adding personal training into his regiment, where he was interested in learning some ground fighting defense. [redacted] enrolled for 2 sessions a month, whom he wanted...
to work with [redacted] our [redacted] coach. After completing his first session with [redacted] was under the impression that he just shows up and we have a trainer ready for him. We explained that although we want a system to accommodate same day "drop-ins" (showing up at the gym and just having a personal trainer ready) our personal training structure does not work that way it requires advanced communication. We know that our members can have busy schedules, as did [redacted], and certain times to train work better than others. After his first PT session he showed up the next week close to the same time as his last session without prior communication, so unfortunately our jiu jitsu coach was not in at the time as he lived in [redacted]. We explained to [redacted] that we were sorry for the misunderstanding on how our scheduling structure works, but if he called and booked a set time, like the mass majority of our personal training clients do, then we would of had a trainer there and ready for a private. Communication and scheduling is extremely important in the fitness industry with over 700 members 30% of which utilizing the tool of Personal Training, but just like anything there was a system on place to utilize this. Within the first three months, [redacted] discontinued his Personal Training sessions by giving us proper two week notice. His feelings on having a difficult time finding time within his busy schedule and matching it with the availability of his preferred trainer is valid, but this standpoint is based on feelings that we weren't as organized or flexible with his schedule during Jan-March. Based on those feelings he filled out the necessary paperwork and understood that although he cancelled his personal training sessions, he doesn't lose out on the credits he paid for (5credits @ 25/session) that he could utilize as long as he was a member. It was explained to [redacted] that he is not [redacted]'s client he can work with any of our instructors (maybe one that suits his availability better) It was explained that you cannot just show up and assume we have PT coaches ready for sessions at the drop of a dimeIt was also understood that his sessions never expire as long as he is a memberIt was offered that his wife would also be able to use any of the 5 remaining sessions as well (she was all for this idea)Additionally, Upon receipt of their cancellation on June 16th (3months after his Pt's were initially cancelled) we asked why he would not even attempt to to schedule a PT within his final 30 days,his response was that "it's soured" furthermore he isn't willing to allow us to book any personal training sessions even after I explained I can accommodate his schedule and his wife's if she wishes to use any of those session. He said our service is not satisfactory to him and he wants only financial reimbursement which equates to a $125 refund of, or he threatened us with negative reviews and lawsuits.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
the contract for myself was from July to January and I got charged additional month for January to February and I went into the business in November end of November to December and cancelled so that is not a valid claim. My contract was only for 6 months. My sons was for a year but that's not correct because I only signed up for myself for 6 months so why would I sign up my son for a 12 month I was lied to when I signed up by Daniel theco owner. So I'm being charged for an additional month for myself that 7 months with only a dollar down for enrollment fee for both me and my son.
First, my last name is now Buchanan. It was previously Conard not [redacted] and that was my last name upon signing up. I just recently changed my last name to reflect my married name. Second, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mail. However, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely false based on the contract. There was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine with. I only saw that was how it goes after reviewing the contract on my own. Lastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses response. I am considering my contract as over at the end of my 30-day notice, which is 5/7/16 per my conversation with Anthony, the GM, and per the requirement of my contract. The only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”. So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/16.
I have tried to reach out to the member who issued this complaint and have not received a response from her. I have reviewed the emails that she has and she was provided the appropriate method to cancel. She did ask the manager if she could use a different method and the email was not...
responded to. For that I will grant her that she made an attempt to cancel, just not the way that is outlined in her agreement. I will have her contract terminated, even though she did not follow the rules and regulations that were told to her and she will not have to pay any chargeback fee that is also outlined in her contract. She will be taken off all call lists and is officially out of her contract. I have complied to all her requests and consider this matter closed. Thank you,[redacted] Knockout Fitness
I have attached the contract that this member signed 4 times when joining the fitness center. She also, in her own complaint admits to leaving the facility with a key tag. So she signs a contract 4 times, leaves with a membership key tag, and claims that she didn't join? She also...
admitted that she gave us old information as pertaining to cell phone numbers and email addresses. In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness. So, to claim that she is unaware is absurd. We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them. This member signed a 12 month contract, left with a key tag, opened emails from Knockout Fitness. Yet, is claiming that she never joined. It is obvious she did and needs to deal with the collections agency.
This member signed 2 different contracts. One for himself and one for his son. Both signed contracts are added as attachments. Our software system allows us to view if and when the email that was sent was opened. All contracts are emailed to clients and we have checked and...
have documentation that they have been viewed by this member. So, his claim that he did not know these policies is not valid. There will be no refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have included an attachment with Mr. [redacted] contract, his email correspondence with Daniel T[redacted] (GM of Ahwatukee West) and notes showing that he had received a copy of his contract and opened the email. Mr. [redacted] is simply lying to try to get out of a contract that he signed and...
agreed to the terms of the contract. He will not be reimbursed any of his transactions and if he does not agree to one of the buyout options he will be continually billed as per the signed contract. He acknowledged the $10 per month freeze fee and agreed to it as per the email included in the attachment. Mr. [redacted] simply does not want to adhere to his signed contract and is writing libelous statements about my company and my companies employees. In conclusion, there will be no refund and this is a contractual matter that Mr. [redacted] needs to abide by.
I spoke with Ms. [redacted] this morning and in fact found a clerical error on our part. She was very gracious on the phone and accepted my apology. I have also already processed her refund. Sincerely,David M[redacted]OwnerKnockout Fitness###-###-####
Had an extremely long conversation with Mrs. Sh[redacted] she admits to using services that she claims she never signed up for. She signed a 6 month contract for personal training sessions, she was using the sessions. She then says that she never signed up for personal training and "someone...
forged her signature" but somehow she admits she was doing personal training with a trainer named [redacted] We have signed contracts, she admits to using the services. I will, to show her that we are trying to work with her, cancel out both her membership and her personal training contract. I will also remove her from our past dues on payments she has defaulted on. I will not reimburse her for services rendered. Plus, all contracts require a 30 day written notice to cancel or a 15 day written notice to cancel personal training. She has not done that on either contract in question, I will once again take the extra step and cancel out both contracts with no late fees or collections. She has been emailed copies of her contracts, but wants to not follow the contract and have us go by her word. The contract also specifically states that no verbal agreements of any kind will be acknowledged. There is a reason why companies use contracts, so that you don't have to decipher what people claimed to have said. This is a contractual matter that we have gone above and beyond to let her out of contractual agreements. I consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] and his wife have been members since November 2014. [redacted] was looking to challenge himself in new ways in January of 2015, by adding personal training into his regiment, where he was interested in learning some ground fighting defense. [redacted] enrolled for 2 sessions a month, whom he wanted...
to work with [redacted] our [redacted] coach. After completing his first session with [redacted] was under the impression that he just shows up and we have a trainer ready for him. We explained that although we want a system to accommodate same day "drop-ins" (showing up at the gym and just having a personal trainer ready) our personal training structure does not work that way it requires advanced communication. We know that our members can have busy schedules, as did [redacted], and certain times to train work better than others. After his first PT session he showed up the next week close to the same time as his last session without prior communication, so unfortunately our jiu jitsu coach was not in at the time as he lived in [redacted]. We explained to [redacted] that we were sorry for the misunderstanding on how our scheduling structure works, but if he called and booked a set time, like the mass majority of our personal training clients do, then we would of had a trainer there and ready for a private. Communication and scheduling is extremely important in the fitness industry with over 700 members 30% of which utilizing the tool of Personal Training, but just like anything there was a system on place to utilize this. Within the first three months, [redacted] discontinued his Personal Training sessions by giving us proper two week notice. His feelings on having a difficult time finding time within his busy schedule and matching it with the availability of his preferred trainer is valid, but this standpoint is based on feelings that we weren't as organized or flexible with his schedule during Jan-March. Based on those feelings he filled out the necessary paperwork and understood that although he cancelled his personal training sessions, he doesn't lose out on the credits he paid for (5credits @ 25/session) that he could utilize as long as he was a member. It was explained to [redacted] that he is not [redacted]'s client he can work with any of our instructors (maybe one that suits his availability better) It was explained that you cannot just show up and assume we have PT coaches ready for sessions at the drop of a dimeIt was also understood that his sessions never expire as long as he is a memberIt was offered that his wife would also be able to use any of the 5 remaining sessions as well (she was all for this idea)Additionally, Upon receipt of their cancellation on June 16th (3months after his Pt's were initially cancelled) we asked why he would not even attempt to to schedule a PT within his final 30 days,his response was that "it's soured" furthermore he isn't willing to allow us to book any personal training sessions even after I explained I can accommodate his schedule and his wife's if she wishes to use any of those session. He said our service is not satisfactory to him and he wants only financial reimbursement which equates to a $125 refund of, or he threatened us with negative reviews and lawsuits.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
the contract for myself was from July to January and I got charged additional month for January to February and I went into the business in November end of November to December and cancelled so that is not a valid claim. My contract was only for 6 months. My sons was for a year but that's not correct because I only signed up for myself for 6 months so why would I sign up my son for a 12 month I was lied to when I signed up by Daniel theco owner. So I'm being charged for an additional month for myself that 7 months with only a dollar down for enrollment fee for both me and my son.
First, my last name is now Buchanan. It was previously Conard not [redacted] and that was my last name upon signing up. I just recently changed my last name to reflect my married name. Second, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mail. However, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely false based on the contract. There was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine with. I only saw that was how it goes after reviewing the contract on my own. Lastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses response. I am considering my contract as over at the end of my 30-day notice, which is 5/7/16 per my conversation with Anthony, the GM, and per the requirement of my contract. The only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”. So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/16.
I have tried to reach out to the member who issued this complaint and have not received a response from her. I have reviewed the emails that she has and she was provided the appropriate method to cancel. She did ask the manager if she could use a different method and the email was not...
responded to. For that I will grant her that she made an attempt to cancel, just not the way that is outlined in her agreement. I will have her contract terminated, even though she did not follow the rules and regulations that were told to her and she will not have to pay any chargeback fee that is also outlined in her contract. She will be taken off all call lists and is officially out of her contract. I have complied to all her requests and consider this matter closed. Thank you,[redacted] Knockout Fitness
I have attached the contract that this member signed 4 times when joining the fitness center. She also, in her own complaint admits to leaving the facility with a key tag. So she signs a contract 4 times, leaves with a membership key tag, and claims that she didn't join? She also...
admitted that she gave us old information as pertaining to cell phone numbers and email addresses. In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness. So, to claim that she is unaware is absurd. We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them. This member signed a 12 month contract, left with a key tag, opened emails from Knockout Fitness. Yet, is claiming that she never joined. It is obvious she did and needs to deal with the collections agency.
This member signed 2 different contracts. One for himself and one for his son. Both signed contracts are added as attachments. Our software system allows us to view if and when the email that was sent was opened. All contracts are emailed to clients and we have checked and...
have documentation that they have been viewed by this member. So, his claim that he did not know these policies is not valid. There will be no refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]