Paniolo Builders

We are sorry to hear that you are upset with your systemWe were contracted to install a 4.8kw system which was completedIn addition to this we sealed the duct work in the home which should provide some incremental savings on the utility bills.We would be happy to review the customer's utility bills to insure that the system is working properlyIf you would like us to review please fax your utility bills to ###-###-####.Sincerely,Customer Service Department###-###-####

Dear Sir or Madam,This customer was added to our internal company Do Not Call List.As an additional step,we contacted the customer and provided them with the information for where their lead was provided from, so that they could contact that company and opt out.Sincerely,Customer Service Department [redacted]

March 16, 2015Revdex.com [redacted] Dear Sir or Madam,We tried contacting the customer to gather more details including any additional phone numbers theymay have, but we were unable to reach them.This customer was not found in any database for marketing at our companyWe believe this complaintwas not directed to our company, and the customer found misleading information causing them to file acomplaint against our company in there referenced searches onlineRegardless the number providedhas been added to our internal Do Not Call list.Sincerely,Customer Service Department [redacted]

they promissed to save me 40% on my electric bill but could only guarantee 20% also told me that I would get almost half the money back from tax creditsthey lied of course my electric bill is higher than last year I used 100kWh more this year than last I also replaced my electric drier with a gas one months ago witch saves a lot of electric the temp this year was degrees higher than last went from to degrees not a lot they sealed the ducting and install a solar water heater for k my *** still hurts its a shame people like this have a licat all I got 1,dollars back on tax credit the sales man told me they would give me 5,back making it a less expensive purchase long story short they are lyiers and crooks

Dear Sir or Madam,We have reached out to *** ** ***, and he stated that he did pay income taxes so we are unsure why he would not have received the tax credits.We do not guarantee tax credits and our contract clearly states "Buyer understands that tax credits are credits against
buyers income tax liabilityIn the Event that buyer does not have a income tax liability then the tax credits will not be available to buyerIf you have any questions please contact a tax professional." Based on this we request this complaint be closed and removed.However we are committed to providing the very best customer service and we are continuing to work with the customer, he is to follow up and fax his tax returns in to the company at ###-###-#### so that we can have them reviewed by an accountant and provide him guidance on how to get his tax credits.Sincerely,Customer Service Department###-###-####

We reached out to the customer and had previously been in communication with themThey have a month same as cash loan that was provided by a third party companyThey contacted us after the month term was up and after accrued interest was added to the accountWe have no control over this
lender, or their ability to qualify for another loanWe did as an effort for customer satisfaction contact them and try to helpSince that initial phone call the customer has not returned our calls.Sincerely,Customer Service Department###-###-####

We have tried to resolve the issue with this customer.They have a month same as cash loan that was provided by a third party companyThey contacted us after the month term was up and after accrued interest was added to the accountWe have no control over this lender, or their ability to qualify for another loanHad we been notified earlier in the process we may have been able to do more for the customer, but at this point the customers delay in contacting us makes them ineligible for any program we may have offered.We are willing to work with this custom er as a matter of upholding outstanding customer service, but maintain that our company is not responsible for this situationWe have made them an offer which they declined through their response to the Revdex.com.Please find the attached contract that shows that they agreed to a months same as cash loan with the understanding that the total amount was due in daysWe have fulfilled our contractual obligations with this customer and request the Revdex.com remove this complaint.Sincerely,Customer Service Department###-###-####Subject To Non-Disclosure Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with you on the phone a couple weeks ago about reopening our solar panel complaintAttached are the documents we signed when agreeing to purchase the solar panelsUpon signing them we were verbally told by *** *** the salesman that we would be able to refinance the solar panels to reduce the monthly paymentHe stated that we were looking at $a month for the panelsHowever, we were unable to refinance the solar panels, due to not having enough equity in our house which was not explained to us when purchasing the panelsNow we are stuck with a $monthly payment that we cannot affordWhen calling the company, they first said or let me check with my boss, but there's probably nothing we can do and they never called us backThen we called again and they offered us $ 1,to settle the complaint, which does us absolutely no good when we owe $20,for the solar panels. We told them that did not want the panels do to their advertisement from the salesman as we cannot afford the $a month payment, but they refused to take them backThe panels are not saving us enough monthly to make it worth while either, to allow us to afford the payment.We would like a resolution to this matter as soon as possible!!! Please let me know if there is anything else you need
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company called my husband and offered him the same $1,or said we could ask for a higher amount off the panels, but he would have to speak to his boss about itHe then went on to say that nothing would come of this complaint that it would just be a back and forth processWe are not satisfied with there offer and would like to return the panels or get a significant amount discounted. No where does it state that if we would have contacted them previous to the months, they would be willing to work with us on the amount owedRegardless, we are unable to refinance, due to not enough equity in our house, which they said we would be able to do upon purchasing the panelsBeing able to refinance the panels is one of the reasons why we purchased them and to reduce our SRP payments, which neither have happened. We are not satisfied and wish to continue the complaint
Regards,
*** ***

Dear Sir or Madam,This customer was added to our internal company Do Not Call List.As an additional step, we contacted the customer and provided them with the information for where their lead was provided from, so that they could contact that company and opt
out.Sincerely,Customer Service Department###-###-####

Dear Sir or Madam,This customer was added to our internal company Do Not Call List.As an additional step,we contacted the customer and provided them with the information for where their lead was provided from, so that they could contact that company and opt...

out.Sincerely,Customer Service Department[redacted]

We installed a solar electric system with this company over 6 months ago. Everyone from the salesman to the installers have be polite and professional. My payment ended up being a little bit lower then they original said and my savings is almost 20% more than they originally said and the job was completed almost 2 weeks ahead of schedule. I recommend this company to anyone that is interested in saving money. We are on tract to save enough to pay for my son's college! [redacted]

I have recieved almost daily phone calls from a call center who wants to schedule an appointment with this company to perform a solar audit. When you ask to be removed from their list they hang up and call again the next day. It is a scam, but they will not remove your phone number from their list.

RE:ID #[redacted]Dear Sir or Madam,This customer contacted our office and it is our understanding that they  did not receive as much of a Tax Credit as they believed they  would. Our contract states that any tax credits are estimates and the customers is...

responsible for understanding tax credits as they pertain to their situation and should seek advice from a tax professional.As a matter of offering the highest level of customer satisfaction we tried to work  with the customer to offer them a partial refund. During this  process  we found that the customer was not  working with us in good  faith, every  time we agreed  to the customers' demands they,would then decline their own recommended resolution and request more.Sincerely,Customer Service Department[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept there answer. my light bill from August is $454.22. also I have lived here for only 15 months. when I checked with the electric company about June 2014 to July 2015 there was only a $40.00 difference. They need to come and remove it.
Regards,
[redacted]

We are sorry to hear that you are upset with your system. We were contracted to install a 4.8kw system which was completed. In addition to this we sealed the duct work in the home which should provide some incremental savings on the utility bills.We would be happy to review the customer's...

utility bills to insure that the system is working properly. If you would like us to review please fax your utility bills to ###-###-####.Sincerely,Customer Service Department###-###-####

March 16, 2015Revdex.com[redacted]Dear Sir or Madam,We tried contacting the customer to gather more details including any additional phone numbers theymay have, but we were unable to reach them.This customer was not found in any database for...

marketing at our company. We believe this complaintwas not directed to our company, and the customer found misleading information causing them to file acomplaint against our company in there referenced searches online. Regardless the number providedhas been added to our internal Do Not Call list.Sincerely,Customer Service Department[redacted]

Dear Sir or Madam,We are sorry to hear that you are having issues with your system. Our technician did a service call on the system and everything was operating correctly. If you would like we can review your power usage if you would submit your utility bills from 12 months prior to the...

system installation and 12 months after the system installation so that we can evaluate them. Please fax your utility bills to ###-###-####.Sincerely,Customer Service Department###-###-####

I have recieved almost daily phone calls from a call center who wants to schedule an appointment with this company to perform a solar audit. When you ask to be removed from their list they hang up and call again the next day. It is a scam, but they will not remove your phone number from their list.

We reached out to the customer again on May 28th and have previously been in communication with them. They have a 12 month same as cash loan that was provided by a third party company. They contacted us after the 12 month term was up and after accrued interested was added to the account. We have no control over this lender, or their ability to qualify for another loan. Had we been notified earlier in the process we may have been able to do more for the customer, but at this point the customers delay in contacting us makes them ineligible for any program we may have offered.We have spoken with the customer, and he is going to talk with his wife about what concession may be acceptable to them .We are willing to work with this customer as a matter of upholding outstanding customer service, but maintain that our company is not responsible for this situation.Sincerely,Customer Service Department