Panther Creek Sod Farms

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can only hope that your sales staff is instructed regarding my issues so that this does not happen again I appreciate your good will gesture and will look forward the $check for all of my inconvenience Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I gave Wilde an opportunity to match the price on different stock numbers in my previous emailThey are clearly looking to avoid my request and waste more of my time negotiating pricesTheir interest is clearly that of a typical dealership, which is to mislead, frustrate and waste more of their customers time in order for the customer to surrender and pay whatever price the dealer wantsI have since purchased my vehicle at another dealershipI will be sure to never do business with A Wilde dealership, and make sure I inform others to avoid Wilde in the future Regards, [redacted] ***

Revdex.comMs [redacted] We do apologize for any miscommunication with your recent visit We do value your business as it is very important to us.As goodwill Wilde is willing to send you a check for $

Revdex.com Thanks for your attention to this matter Originally we contracted the wrong document on the wrong form which happens with the [redacted] However At No time did they contract for the Guaraunteed Price Refund It in fact was a Platinum Service Contract through Fidelity Warranty services They erroneously have a "copy of the back" of a Gauranteed Price Refund Service contract but the contract number which is [redacted] is a regular platinum $ deductible no refund contract The copy the refer to and forwarded is the correct contract..they back pages which are copies and not originals of a Gauranteed price refund which again they did not contract for Wilde again invites them in to discuss and review to resolve so they understandPlatinum doesn't mean Gauranteed price refund With that we will close this matter Please have them reach out to our [redacted] for another personal consultation Respectfully Wilde TOyota

Revdex.com, Certainly our business plan isn't to misrepresent a vehicle as a non-smoking vehicle if it were There a numerous variable in this scenario from odor recognition (individual scenses) to a previous test drive of a smoker and there odor attaching to the interior for a short period of time etc etc So for any inconvenience we do apologize and hope to be able to do business on hopefully another car If so please contact our management team to sit down and discuss your options in person Respectfully, Wilde Toyota

Revdex.comWilde Toyota has discussed and reviewed on the phone and in person Mrs [redacted] concern.Unfortunately Ms [redacted] signed documented coverage was for the Platinum vehicle protection planand not the Gauranteed protection plan.Where the misunderstanding comes in from years ago we are unaware and do apologize for.However we must defer to the signed documents in our files.RespectfullyWilde Toyota

Revdex.com,Wilde Toyotas management has discussed and researched this concern extensively.We offered only money as goodwill not as admittance.We maintain our position and withdraw any goodwill money offered.If he would like to make an appointment to further discuss andreview the specific events with our Management Team, Service Writers and Technicianswe will make the time as we value every customers business. He can contact *** ***,*** ***.Respectfully,Wilde Toyota

Revdex.com
Wilde Toyota would like to take the time to investigate Mrs*** concernWe do apologize for any inconvienences and would offer to pick up her car and review her mechanical issues and then follow up with her and even deliver the vehicle back to her as to value her time therefore
respond to her
Wilde will have our *** *** *** *** reach out to her today and try and resolve her concern
Wilde Toyota

Revdex.com,Wilde Toyota has done an extensive investigation re Mr ***s concern. We have found and agreed with Mr *** thathis concern is with the previous servicing dealer and that he stated he will pursue his concern with *** *** of Plover WI Please close this
matter. RespectfullyWilde Toyota

Dear ***, Firstly, we would like to apologize for you dissatisfaction with the Lexus El Cajon service departmentIt's very disappointing to read that you were not satisfied with your most recent visit or even the few visits priorIt's our goal to provide our customers with quality service
each and every time they visit our dealershipThough your car was not purchased or serviced here very often other than for standard oil changes and warranty repairs, *** did indeed go above and beyond in contacting Lexus Customer Satisfaction in hopes for getting assistance with your issueUnfortunately Lexus Corporate declined any assistance due to the cars age, being it years old, and the fact that it had a aftermarket spray on the lenses of the taillights upon arriving at our dealershipWe appreciate you recently coming back to our facility and meeting with *** to go over this repairAs you know, *** has worked with the Bureau of Automotive Repair to get this issue solved, replacing the left rear harness of the taillightAgain, we apologize for any inconvenience and your dissatisfaction and look forward to seeing you again for this repair.Kindest Regards, Lexus El CajonCustomer Service Department

Revdex.com,Again in response...Ms [redacted] should review her concerns with Toyota Financial Services in respect to here payments and the timing and collecting and postings of them.In respect to her hitch that again is something Toyota Financial Services can address.  Wilde Toyota is happy to review in person with Ms [redacted]and concerns to help counsel her.  If so please call and make an appointment with one of our Finance Directors.RespectfullyWilde Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We purchased the Volvo certified pre-owned XC90 from Field’s Volvo in Northfield for $30,800 on May 13, 2013 based on a one owner car with 29,000 miles. Field's and Volvo both reviewed the CARFAX and certified the car we purchased. We owned the car until we traded it in with Wilde with no accidents or major mechanical issues while we were the owners. Wilde's response that "it was discovered upon his second visit and prior to the final agreement" is incorrect. Mr. [redacted] examined the XC90 and wrote down the VIN during our initial visit and provided a written offer $10,000 with no contingencies of a CARFAX or any additional inspection. The buyer cannot be held responsible for [redacted]’s incompetency if Wilde Auto stand operating procedure was to run the CARFAX before provide a written agreement to customers. As mentioned previously, part of the “Why Wilde” on http://www.wildeauto.com/ is peace of mind with a Free Carfax Report. When [redacted] inspected the car and wrote down the VIN, he had every opportunity to fun the report on Saturday before his final written offer. As for Wilde's statement of "Mr [redacted] did not disclose to Wilde on his first or second visit of his past damage to his trade in" is incorrect too. At no given time did [redacted], [redacted] or any other Wilde employee as me about any past damage. As I stated above, if [redacted] or [redacted] did not follow the standard operating procedure, I cannot be responsible for their oversight. I did not withhold any information at any time. In the spirit of business that certainly would of helped and fortunately we were able to detect this prior to written agreement. In the spirit of business, Wilde employees are responsible for their actions and the written and verbal agreement were executed without any contingencies for an executed CARFAX in any conversations or written agreement. I am not contesting the trade in offer because we received $10,000 trade in value on our final financing paper work that Wilde has a copy of to reference. We are contesting that [redacted] and Wide leadership did not honor their final offer of $53,500 which was verbally agreed upon on phone call between [redacted] and Mr [redacted] on September 26th at 1:37pm. I can provide the phone call transcripts or recording to help refresh [redacted]'s memory if needed based on our verbal agreement which had no contingencies on trade in value or any other outside factors. I moved forward with the original offer of $10,000 for my trade in value that we agreed upon via a written and verbal agreement with [redacted] on September 26th while requesting to speak to [redacted] or [redacted] first thing on September 27th to resolve the unprofessional and unethical behavior knowing the $2,000 balance could be credited back to us very easily. Wilde Toyota commitment to their customers is stated on their website and they have failed to meet or exceed our expectations. 1. Car Buying Made Simple: Failed 2. Wilde's Everyday Value Pricing: Failed 3. Clean Title Guarantee: Completed 4. Peace of mind with a Free CarFax Report: Failed 5. We pay top dollar for your old car: Failed 6. Every vehicle we offer is fully detailed: Completed. We look forward to [redacted], [redacted] and [redacted] making this situation right for their valued customer.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I brought this to the complaint to the Bureau knowing I have already addressed my concerns with Wilde leadership team. I appreciate your efforts, but this is not a case of buyers remorse. Wilde's leadership team has decided to mask unprofessional and unethical sales and leadership behavior. The public should be aware of the fact that Wilde does not live by the standards on their website and they did not make the effort to live up to their written and verbal agreement. I have lost all respect for Wilde coworkers and I am sure that Harold Wilde would be very disappointed with [redacted], [redacted], [redacted], [redacted] and ultimately [redacted] Wilde. I would encourage the Revdex.com to schedule a meeting with Wilde leadership to explain their business practice of "buyer beware" should not be their go to [redacted]et strategy. I would request to move Wilde to an F rating until they change their business practices. Feel free to share my feedback with others who are considering Wilde in the future. Please call me directly at ###-###-#### with any questions.

Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This dealer is confused, I would NOT buy a vehicle from them.  I was asked to leave the dealer and as a result would never set foot in that place again. I would NOT recommend them nor would I give them a review, let alone a positive review. They need to return my money ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have already been down this road with Toyota Financial Services for the last year and got nowhere. I want the monthly overage accumulation of $1685.60 and the reimbursement for the trailer hitch I paid out of my own pocket also at another cost of $570.24. Thank You, [redacted]

Revdex.comIn response   Wilde has fixed or denied the following itemsMs [redacted] concerns:1)  ourdoor temp sensor.....Wilde replaced under goodwill2) Parking assist sensor   is due to body damage and physical damage  not covered3)  Water leak was sent to our body shop for...

repair under good will4)  Passnger mirror not covered due to driver physical damage.We do apologize for our Customer Relation Manager not calling back however she has beenon vacation and will return next week if Ms [redacted] would like to call her. Wilde Toyota  Wilde Toyota   Warranty does not cover wear and tear and driver damages

Revdex.com,
Certainly our business plan isn't to misrepresent
a vehicle as a non-smoking vehicle if it were.
There a numerous variable in this scenario...
from odor recognition (individual scenses) to
a previous test drive of a smoker and there odor
attaching to the interior for a short period of...

time etc etc...
So for any inconvenience we do apologize and hope
to be able to do business on hopefully another car.
If so please contact our management team to sit down and discuss your options in person.
Respectfully,
Wilde Toyota

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We find it extremely disappointing that Wilde Toyota is not a dealer with integrity and does not honor their contracts.  More upsetting is that they rip of senior citizens and know we'll just give up after awhile.  Do not buy any extended warranty from Wilde - it's not worth the paper it is written on. 
Regards,
[redacted]