Dear Mr ***,While we appreciate your business in the past, Papa John's has chosen to suspend your rewards account with us due to suspected violations of our Terms and ConditionsPer our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team
Papa John's International would like to apologize for any inconvenience this matter may have caused Mr [redacted] placed his order online on March 28, 2015, and it was routed to restaurant #3505, which is owned and operated by Papa Express Inc Mr [redacted] was quoted a delivery time of minutes After the order is routed, it is the franchise's responsibility to fill the order and assist the customer with any issues they may have For a time, the Papa John's customer service email address was not functioning properly and a backup email service was being used However, when Mr [redacted] posted his complaint on Facebook, a complaint ticket was created by Papa John's customer service The complaint was routed to Papa Express for them to handle Again, Papa John's International apologizes for the poor service Mr [redacted] experienced and we are confident that Papa Express will work with him to address his complaints Thank you
Store management responded:"I am waiting for him to call me at the store to find his order I do not see any order for him on that day, but I asked for additional information to try and find it and give a refund [redacted] " Dear [redacted] , Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeI am not seeing an order for you on that dayIf you can provide me with the address it was sent to, and what the order was I can search for it that wayAnd in order to make a refund I will need the card info you placed the order with and we will be happy to refund the amountPlease give me a call at the store to solve the issue [redacted] Sincerely, [redacted] General Manager Papa Johns International
To Whom it May Concern, In reference to the claim filed below, the store management has notified us that the order has been refunded to the customerPlease let us know if there is anything further that we can assist withRegards, Papa John's Operations
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a credit offered for your next orderAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International [redacted]
Dear MrXXXXXXXX,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's, we would like to apologize for any inconvenience you encountered with your online account with Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We take our customer's online security very seriouslyThe security controls around our customers' accounts and information, including the transmission and storage of credit card data, are protected by the highest security and PCI compliance standardsCredit card data is securely encrypted and cannot be accessed except for the last four digits of the card number We have researched your complaint and have determined that there was no breach of our systems that would have allowed anyone to access your full credit card dataUnfortunately, it appears that someone may have gained unauthorized access to your account using your username and password obtained from a third-party sourceThis means that someone could have been able to view your account profile and potentially place an order by paying cash or using reward points Your credit card could not have been used because we require the CVV code to be entered with every orderAgain, we truly regret that this occurred but the access to your account was not the result of a breach of Papa John's systemsThe following recommendations will help us protect your account going forward: · -Reset your password to a password of your choice but ensure compliance with our recommended criteria.-Avoid using the same username and password that you use for other online accounts.-Ensure your password is not easy to guess and periodically change it -Do not share your username and password with anyone other than those people who want to use the accountWe have reset your customer account back to your original email address with a temporary password We have also replaced any missing reward points and added reward points for any inconvenience you may have incurredOnce you have logged into your account please make sure to reset the passwordAgain we do apologize for any inconvenience and look forward to serving you in the futureIf you have any question please do not hesitate to contact us at the number listed below.Operations Call Center Papa John's International [redacted]
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Customer Care Papa John's International [redacted] Order Pizza Online @ www.papajohns.com
Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Reward Points Program Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times At this time we do not currently have the Pan pizza as one of the menu items available for points redemption We have forwarded your comments to the Online Research and Development Team for review Regarding your hold time with the Customer Care line we do apologize for any inconvenience you may have incurred In lieu of your inconvenience please accept the below Papa Card for XXXX Again we do apologize for any inconvenience and look forward to serving you in the future If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThanks,Customer CarePapa John's International [redacted] Order Pizza Online @ www.papajohns.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Dear [redacted] ,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team They have informed us that this matter has been investigated, and the a refund was approved Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Best Regards,The Papa John's Customer Care Team
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent orders from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a refund and compensation offeredAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International###-###-#### [redacted] Order Pizza Online @ www.papajohns.comTell us why here
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be very satisfactory to me I consider this complaint resolvedRegards, *** [redacted] %
Papa John’s International has investigated Mr***’s complaint regarding a franchise locationThe Chicken Parmesan pizza was a limited time seasonal offer that is only offered for a specific time periodWhen that designated time period expires, the option to order it is removed from the websiteWhen this particular promotion was created, the Chicken Parmesan pizza was not available, and that is why it was not an option to selectHowever, it is our understanding that the franchise location in question was still able to make the order for the customer because the store had the ingredients availableIn addition, the customer was provided a $10:Papa Card from Papa John's International, and the franchisee also provided a $10:Papa Card and a free large one topping pizzaPapa John’s International apologizes for any confusion by the customer regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear MrXXXXXX, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesWe have reviewed your account and do show that you placed an order on 09/07/using the WINNING PromotionPer the rules and regulations of the Winning Promotion you had to use the bonus points you received by 09/27/or they expired from the accountIn regards to the customer service you received from our of our CSRs we would like to offer you a Free Large Topping PizzaTo receive you Free Large Topping Pizza, simply log into your online account and on the Menu Page but in the promotion code, [redacted] , and follow the steps to create your pizzaOnce you have made your topping selection it will add the pizza to your cart for freeIf you choose to have the pizza delivered there will be a delivery feeAgain, we do apologize for any inconvenience you may have incurred and look forward to serving you in the futureWe are also sending this code to you via e-mail as well If you have further questions or concerns please do not hesitate to contact us.Sincerely,The Papa John's Team
Papa John’s International has investigated Mr***’s complaint The customer placed an online order on 6/and received Bonus Papa's Rewards points the following day The customer then contacted the call center on 7/(days later) in regards to the "missing" points The customer was advised the points expired as originally indicated on the promotion and that Papa John’s sent reminder emails to the customer advising them of the pending expiration date The customer was offered a 50% off code for any inconvenience Papa John’s International apologizes for any confusion by the customer regarding this matter but our Bounce Back promotions always have expiration dates for any bonus points
Dear Valued Customer,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We contacted your local store regarding the issue and the leadership team of that location and they have informed us that your address has been removed from any future mailings Regarding any bulk mail sent by the USPS you can visit the below website to opt out Again we do apologize for any confusion or inconvenience you may have incurred If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youWebsite:XXXXXXXXXXX.orgThanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com
Dear Valued Customer,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We contacted your local store regarding the issue and the leadership team of that location and they have informed us that your address has been removed from any future mailings Regarding any bulk mail sent by the USPS you can visit the below website to opt out Again we do apologize for any confusion or inconvenience you may have incurred If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youWebsite:XXXXXXXXXXX.orgThanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com
Dear Mr ***,While we appreciate your business in the past, Papa John's has chosen to suspend your rewards account with us due to suspected violations of our Terms and ConditionsPer our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team
Papa John's International would like to apologize for any inconvenience this matter may have caused Mr [redacted] placed his order online on March 28, 2015, and it was routed to restaurant #3505, which is owned and operated by Papa Express Inc Mr [redacted] was quoted a delivery time of minutes After the order is routed, it is the franchise's responsibility to fill the order and assist the customer with any issues they may have For a time, the Papa John's customer service email address was not functioning properly and a backup email service was being used However, when Mr [redacted] posted his complaint on Facebook, a complaint ticket was created by Papa John's customer service The complaint was routed to Papa Express for them to handle Again, Papa John's International apologizes for the poor service Mr [redacted] experienced and we are confident that Papa Express will work with him to address his complaints Thank you
Store management responded:"I am waiting for him to call me at the store to find his order I do not see any order for him on that day, but I asked for additional information to try and find it and give a refund [redacted] " Dear [redacted] , Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeI am not seeing an order for you on that dayIf you can provide me with the address it was sent to, and what the order was I can search for it that wayAnd in order to make a refund I will need the card info you placed the order with and we will be happy to refund the amountPlease give me a call at the store to solve the issue [redacted] Sincerely, [redacted] General Manager Papa Johns International
To Whom it May Concern, In reference to the claim filed below, the store management has notified us that the order has been refunded to the customerPlease let us know if there is anything further that we can assist withRegards, Papa John's Operations
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a credit offered for your next orderAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International [redacted]
Dear MrXXXXXXXX,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's, we would like to apologize for any inconvenience you encountered with your online account with Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We take our customer's online security very seriouslyThe security controls around our customers' accounts and information, including the transmission and storage of credit card data, are protected by the highest security and PCI compliance standardsCredit card data is securely encrypted and cannot be accessed except for the last four digits of the card number We have researched your complaint and have determined that there was no breach of our systems that would have allowed anyone to access your full credit card dataUnfortunately, it appears that someone may have gained unauthorized access to your account using your username and password obtained from a third-party sourceThis means that someone could have been able to view your account profile and potentially place an order by paying cash or using reward points Your credit card could not have been used because we require the CVV code to be entered with every orderAgain, we truly regret that this occurred but the access to your account was not the result of a breach of Papa John's systemsThe following recommendations will help us protect your account going forward: · -Reset your password to a password of your choice but ensure compliance with our recommended criteria.-Avoid using the same username and password that you use for other online accounts.-Ensure your password is not easy to guess and periodically change it -Do not share your username and password with anyone other than those people who want to use the accountWe have reset your customer account back to your original email address with a temporary password We have also replaced any missing reward points and added reward points for any inconvenience you may have incurredOnce you have logged into your account please make sure to reset the passwordAgain we do apologize for any inconvenience and look forward to serving you in the futureIf you have any question please do not hesitate to contact us at the number listed below.Operations Call Center Papa John's International [redacted]
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Customer Care Papa John's International [redacted] Order Pizza Online @ www.papajohns.com
Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Reward Points Program Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times At this time we do not currently have the Pan pizza as one of the menu items available for points redemption We have forwarded your comments to the Online Research and Development Team for review Regarding your hold time with the Customer Care line we do apologize for any inconvenience you may have incurred In lieu of your inconvenience please accept the below Papa Card for XXXX Again we do apologize for any inconvenience and look forward to serving you in the future If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThanks,Customer CarePapa John's International [redacted] Order Pizza Online @ www.papajohns.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Dear [redacted] ,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team They have informed us that this matter has been investigated, and the a refund was approved Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Best Regards,The Papa John's Customer Care Team
Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent orders from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a refund and compensation offeredAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International###-###-#### [redacted] Order Pizza Online @ www.papajohns.comTell us why here
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be very satisfactory to me I consider this complaint resolvedRegards, *** [redacted] %
Papa John’s International has investigated Mr***’s complaint regarding a franchise locationThe Chicken Parmesan pizza was a limited time seasonal offer that is only offered for a specific time periodWhen that designated time period expires, the option to order it is removed from the websiteWhen this particular promotion was created, the Chicken Parmesan pizza was not available, and that is why it was not an option to selectHowever, it is our understanding that the franchise location in question was still able to make the order for the customer because the store had the ingredients availableIn addition, the customer was provided a $10:Papa Card from Papa John's International, and the franchisee also provided a $10:Papa Card and a free large one topping pizzaPapa John’s International apologizes for any confusion by the customer regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear MrXXXXXX, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesWe have reviewed your account and do show that you placed an order on 09/07/using the WINNING PromotionPer the rules and regulations of the Winning Promotion you had to use the bonus points you received by 09/27/or they expired from the accountIn regards to the customer service you received from our of our CSRs we would like to offer you a Free Large Topping PizzaTo receive you Free Large Topping Pizza, simply log into your online account and on the Menu Page but in the promotion code, [redacted] , and follow the steps to create your pizzaOnce you have made your topping selection it will add the pizza to your cart for freeIf you choose to have the pizza delivered there will be a delivery feeAgain, we do apologize for any inconvenience you may have incurred and look forward to serving you in the futureWe are also sending this code to you via e-mail as well If you have further questions or concerns please do not hesitate to contact us.Sincerely,The Papa John's Team
Papa John’s International has investigated Mr***’s complaint The customer placed an online order on 6/and received Bonus Papa's Rewards points the following day The customer then contacted the call center on 7/(days later) in regards to the "missing" points The customer was advised the points expired as originally indicated on the promotion and that Papa John’s sent reminder emails to the customer advising them of the pending expiration date The customer was offered a 50% off code for any inconvenience Papa John’s International apologizes for any confusion by the customer regarding this matter but our Bounce Back promotions always have expiration dates for any bonus points
Dear Valued Customer,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We contacted your local store regarding the issue and the leadership team of that location and they have informed us that your address has been removed from any future mailings Regarding any bulk mail sent by the USPS you can visit the below website to opt out Again we do apologize for any confusion or inconvenience you may have incurred If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youWebsite:XXXXXXXXXXX.orgThanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com
Dear Valued Customer,Thank you for taking the time to provide us your feedback On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times We contacted your local store regarding the issue and the leadership team of that location and they have informed us that your address has been removed from any future mailings Regarding any bulk mail sent by the USPS you can visit the below website to opt out Again we do apologize for any confusion or inconvenience you may have incurred If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youWebsite:XXXXXXXXXXX.orgThanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com