Papa John's

Dear, [redacted] I’m writing in regard to you response to your complaint or experience here at papa johns,store [redacted] we here at papa johns apologizes for any miscommunication that may have happened on that very day you had came in [redacted] , [redacted] and my self [redacted] where at the store the time of the altercation and I remember very correctly what happened that day so does my shift manager/driver you had placed your order my driver/shift manager had given you specials you had tried to get a special of xl topping but my shift manager explained you requested you wanted a supreme/works he explained the special was only valid for topping pizzas the order was placed and a gentlemen had came in picked up the pizzas minutes / hour had passed by and you had came back asking for the special buy one get one free and you insistead we did not offer you any specials we had a big poster out front stating buy one get one free when my employees answer the phone they always state specials that are posted out front or daily manager specials you had came in demanded we make you the pizza but what I do not understand is why you came back - hour later requesting another pizza...specials do not work like that we can not give another pizzas out once it is paid for due to inventory perpuses their was plenty of opportunity to request the second pizza before you paid for it and when my employee offered it to you here at papa johns we do apologize for the inconvenience we do not like to make our customers feel discriminated in anyway but I did refuse service due to your tone of voice and your accuristion of discrimination we have rules we have to follow and you refused to accept what I was explaining I do apologize it was not to your favor I hope we can make things right for you in the future -- Esam Dean ZalawiPapa John'sOwner,OperatorEZ Slices LLCEZ Pizzeria LLCCell (***)***-***Horizon (***)***-***Midland (***)***-***Big Spring(***)***- [redacted] @gmail.com

Complaint: [redacted] I am rejecting this response because: I was treated terribly by this store in an unfair and unprofessional manner I am losing both a pair of boots and my money because the man forgot to write paid on my ticket He did not write a balance owed because I did not owe anything I went there in good faith and now have to just write it off as a terrible experience This woman who responded was not present at all during either of the times I was there I absolutely do remember, have witnesses in the car that also remember, and am just shocked that they would treat a customer this way Regards, [redacted]

October 4, 2017Dear [redacted] ,My name is Barbara J***I am responding to the Customer Complaint I.DNumber listed above.I have spoken to the General Manager regarding this complaint and the actions that our employees took.On 9/3/2017, our [redacted] Store (#***) received an order from *** [redacted] for brownie, pan pizza with toppings and 21t***.After taxes and fees and the discount [redacted] received the order amounted to $(copy of the invoice is enclosed).I have been informed that the driver went to the address on the invoice, knocked and no one came to the doorHe tried several times but no one ever answeredSo the driver brought the order back to the store.When [redacted] called later to find out where her order was, she was informed that we tried to deliver but no one answered the door.At this point [redacted] started to insist that we remake the order and she should get it for freeAt first the MOD (Manager On Duty) agreed to replace the order for free but then he realized that the mistake was not oursWe did what we were asked to do in making and delivering the foodWe attempted several times to make the delivery but no one answered the doorBecause the food was not delivered - there was no charge.Even though this incident was not our fault, I have tried to contact [redacted] several timesI have left messages on her voice mail but I have not yet received a reply.I understand that you have to investigate each complaint [redacted] has misstated the events that happened and the amount of money she says she paid.She did not pay for the order because no one answered the door.If you have any questions or concerns, please do not hesitate to call me at ###-###-####.Sincerely,Barbara JAdministrative Assistant

Bio Kleen shipped product without authorizationA very pushy salesman named Barry [redacted] contacted our Maintenance manager who is not authorized to make orders & was adamant that we need to try his product even though our maintenance manager said no & insisted we didn't want the productGuess what a few days later (2) galpails of their product shows up on our dock shipped via UPS & I'm sure a invoice will followThis is a scam

From: [redacted] sans-serif;">Date: Tue, Dec 22, at 4:PMSubject: case # [redacted] To: [redacted] We are taking care of the case with [redacted] # [redacted] He will be compensated for the bad service on his order and we are constantly working with our team to deliver top notch service and handling customer complaintsThank you for bring this to our attention and have a Merry Christmas Sincerely, [redacted] General Manager If any other info is needed on this case, please feel free to call me at [redacted]

Complaint: [redacted] I am rejecting this response because: There is no response! Sincerely, [redacted] ***

Company's response below:From: [redacted] >Date: Thu, Mar 3, at 8:PMSubject: Complaint ID [redacted] ( [redacted] )To: I [redacted] Magic Shoe Repair Store LLC [redacted] In response to the claim, the policy of the business is to NOT take deposits if the cost is under $40, let alone ask for money in advance for the serviceTherefore, the claim of the customer, [redacted] , cannot be validIf the customer offers to pay in advance, we mark the ticket as PAIDSince the ticket wasn't marked, then she never paidShe claimed that she was out of town for a few weeks, so she came after the date that was given to pick up her shoesIt is highly improbable that she would be able to remember everything "crystal clear" after that large of a time spanWe have been in this business for years, and that's just in [redacted] ***, with a total of years in this professionWe provide a lot of repairing services such as upholstery and leather refinish; shoe and clock repair; knife sharpening; vacuum cleaners and sewing machine repair etcWe have a lot of positive feedbackPeople come to us from other statesThey even found us after we left from [redacted] ***Snow birds visit us over and over again because they like our services and appreciate our warrantiesBeing in the middle of our busiest season, we may not remember the customer herself, but we will always remember to mark the ticket as paidAlso, since we provide so many services to our customers, we strongly follow our policies so that we can avoid issues such as this one.Sincerely, [redacted] )

We have addresses the complaint of Revdex.com ID# [redacted] regarding a refund of order from March 26, We recently purchased this Papa John’s location on May 9, The previous owner did refund the customer half of her order in the amount of $Though this incident did not happen during the time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $The customer should have a full refund in the amount of $once our transaction is complete for $ If you have any further comments or questions, please contact me Please confirm receipt! Connie S [redacted] Vice President, Human Resources BAJCO GROUP/Bajco Global Management LLC Papa John's Pizza [redacted] ** [redacted] *** [redacted]

[redacted] [redacted] This is the first notification I have received that [redacted] had a problemAs per the attached inspection agreement signed by [redacted] , I should have been notified within days of discovery of a problem and I would have addressed the issues within hoursThis is the paragraph from the agreement DISPUTE RESOLUTION: Should a concern or dispute arise over the condition of an inspected item after the date of the inspection, Client agrees to notify the Company in writing within fourteen (14) days of the discovery of the condition and provide the Company with the opportunity to re-inspect the disputed item and document any concerns prior to the commencement of repair or replacement work Due to the lack of notification during the past eight months since the inspection, we are unable to do anything at this point I am sorry to hear about this but would like to address the issues in [redacted] statement 1) HVAC – on the day of the inspection the report shows at #HEATING TEMPERATURE DIFFERENTIAL **Comments: Inspected The temperature differential of furnace serving the main level was degrees from the supply registers and degrees from the return register, which is normal**And at # COOLING TEMPERATURE DIFFERENTIAL **Comments: Inspected The temperature differential of condensing unit serving the main level was degrees from the supply registers and degrees from the return register, which is normal[redacted] The temperature outside was degrees [redacted] was present at the inspection and if the compressor were faulty and not working it would have been impossible to get the temperature differential and he would have known at that time that there was something wrong and it would have been in my report 2) Water heater – The water heater was located in a concealed closet behind a panel and so the plumbing to the water heater was not visibleAs per the report @ # WATER HEATER Styles & Materials WATER HEATER MANUFACTURER: UNKNOWN WATER HEATER POWER SOURCE: ELECTRICITY WATER HEATER CAPACITY: UNKNOWN WATER HEATER LOCATION: CONCEALED CLOSET PANEL WATER HEATER AGE: UNKNOWN Please note that this is a year old mobile home which has the typical black netting under floor framing which prevents inspection of floor framing, plumbing pipes and insulation, however, there were no active water leaks into the crawl space on the day of the inspection Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/12/28) */ I spoke with her on 12/and resolved the issue and she has ordered since then Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to make the company aware that no refund was ever made by the previous owners of Papa John's A 50% cash only refund was proposed but never given when I questioned management regarding their policy It wasn't until this complaint was filed that any action was taken As of 5/26/16, my bank account was credited $50.78, the full transaction amount Thank you for your assistance in this matter Regards, [redacted] ***

Bio Kleen shipped product without authorizationA very pushy salesman named Barry *** contacted our Maintenance manager who is not authorized to make orders & was adamant that we need to try his product even though our maintenance manager said no & insisted we didn't want the productGuess what a few days later (2) galpails of their product shows up on our dock shipped via UPS & I'm sure a invoice will followThis is a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response This business is not honest and the response is not acceptable I wouldn't mind the chargers if everything was done right and fix, but they came to the house times within weekend to fix the AC unit and each time I was giving a different issues and it cause me $the first time, $the second time and $the third time and still the unit stop working again within days after they fixed the problemsI called Harry HVAC another company and they fixed it for $ the unit is working but they recommended a new unit within the year I told Beyond Perfection I think is wise to get a new one the second time but they said no this unit is fine.This beyond Perfection business score a star in YELP I included some complaints to let you know that this is a reoccurring issue with them. My rental unit is in compliance, I have a business license I pay $yearly to the States of Delaware and the house is inspected yearly by the State Also he stated in his response that he got the part local, but told me that the reason why the Motor a $item is costing $400, was that it was over night for $and the price for unit was $ but never gave me the invoiceI need some money refunded back to me

Our purchasing department began receiving calls from Bio-Kleen saying that our faciliites manager had ordered product and they needed a purchase orderWe did not provide oneWe verified with our facilities manager that he had not ordered product or talked to Bio-KleenBio-Kleen continued to call our purchasing department demanding a PO and saying that they had an e-mail from our facilities managerOur purchasing department asked Bio-Kleen to send her the e-mailSeveral days later we received buckets in our UPSA day later we recieved an invoice in the mail for $We began to call Bio-Kleen to return the productThey would not answer her phone callSeveral days later she got a call from Barry *** at Bio-KleenHe yelled at her over the phone and said they had her on tape ordering the productHe demanded to talk to her supervisorHe left a voicemail saying that she had ordered the product and had buyers remorseI called him back to return the productHe refused t

Hello im contact you about an issue
I order pizza it was sent late and cold when it arived to my house I call and make a complaint to corporate office they reply it will take days days later they take more money without my consent I went to ask them why and they blew me off I made another complant to corporate and they said they will get back to me its now been a week and no response so I wanna to file a complaint to you guys

We went out to the resident as explained before, and this unit had multiple mini problems and we was addressing problems as we went alongand the unit was running when we left due to the concerns of the tenant and the kids that was at the residentI do have the tenant contact numberand I will get approval from her to give your company her number then you can ask her what took place and what we did, If we was out to just charge him we would of told him he needed a new unit and charged for that but the unit didn't need to be changed out, and even the other company told him the same thingThey said a year out.If that problem was there due to wiring short, ask tenant how did it run for a few days and cooling the house and if we found that problem we would have charged for additional labor so it would have been additional cost as well, we met this gentleman through a friend, so we was giving a lower cost from start, I fell as though we owe him nothing and call and get three quotes for what we done and see what he would have paid

We have addresses the complaint of Revdex.com ID#*** regarding a refund of order from March 26, We recently purchased this Papa John’s location on May 9, The previous owner did refund the customer half of her order in the amount of $Though this incident did not happen during the
time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $The customer should have a full refund in the amount of $once our transaction is complete for $25.39. If you have any further comments or questions, please contact me. Please confirm receipt! Connie S*Vice President, Human ResourcesBAJCO GROUP/Bajco Global Management LLCPapa John's Pizza *** *** *** *** *** ** *** *** ***

My husband and I have NOT been able to get reimbursed (as promised)for 15+ drops of paint that fell on our carpet following his paining jobHe has refused to respond to our repeated attempts to arrange for him to replace the carpetFinally, we had it replaced and sent him the billAfter following up month after month, he refuses to even replyExcerpts from emails are copied below:
I made first contact on February 11thAt that time, you indicated that you were extremely busy, but could fit me in in AprilYour first visit to my home was on April 6thIt is now June 3rd--months after my original request for an an appointment and months after your first visit to my home to paint a single roomIf you recall, after the visit on April 6th, there were so many fibers stuck in the paint from the roller, two of your men had to return, sand the wall and repaint, then the issue with drops of paint on our carpet arose
I hope to receive a reply and an appointment date set by the

From: ***
sans-serif;">Date: Tue, Dec 22, at 4:PMSubject: case # ***To: *** ***
We are taking care of the case with *** *** *** # ***He will be compensated for the bad service on his order and we are constantly working with our team to deliver top notch service and handling customer complaintsThank you for bring this to our attention and have a Merry Christmas
Sincerely,
*** ***
General Manager
If any other info is needed on this case, please feel free to call me at ***

Were in and out in like an hour Spots in the paint job were missed At first glance it looked ok You noticed when you got up close to the wall I'm sure they'll blame my inspection, i.edeflection for shoddy work Given the price I only sorta got ripped off They did not use a drop cloth and got paint on the carpet in one corner Did their best to clean it up but not totally removed Since then I've gotten spam from themThey don't respond to requests to be removed from their mailing list different occasions I've asked to be removed Its the same email address that I'm being spammed from that they communicated to me about the initial job So they are just choosing to ignore anything that does not have to do with new business