Papa John's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was treated terribly by this store in an unfair and unprofessional manner I am losing both a pair of boots and my money because the man forgot to write paid on my ticket He did not write a balance owed because I did not owe anything I went there in good faith and now have to just write it off as a terrible experience This woman who responded was not present at all during either of the times I was there I absolutely do remember, have witnesses in the car that also remember, and am just shocked that they would treat a customer this way.
Regards,
*** ***

Initial Business Response /* (1000, 9, 2015/05/29) */
They have received two free pizza's regarding this situationThey have already made two additional orders since the two free pizzas were sent to them
Initial Consumer Rebuttal /* (3000, 11, 2015/06/01) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I do not accept it because who ever runs that particular store needs to call me personally and apologizeHow can a company pride their self off wonderful service and portray to be something their notThis situation was not handle correctly at all, Yes someone call me back from corporate and gave me two free pizza but it was not the person who ran that store personally

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I am sorry I will not be able to contact this company representative until Monday October 9th, due to family illnessShe only left one message, and now claims I have lied or such in her response to youI stated the situation as it occurred without exaggerating or mistating any factsThey claimed they called and knocked on the door when indeed, they did notThey offered a replacement pizza and then their evening management didn't seem to have memory of offering itOne manager was extremely rudeI will try to resolve this issue on Monday with this representative but am skeptical in light of the statement given to you. Regards,
*** ***

Called the business spoke with ***He stated the last order he shows for the consumer is August 3rd and the payment was voided because of the delay in delivery

October 4, 2017Dear *** ***,My name is Barbara J***I am responding to the Customer Complaint I.DNumber listed above.I have spoken to the General Manager regarding this complaint and the actions that our employees took.On 9/3/2017, our *** *** Store (#***) received an order from ***
*** for brownie, pan pizza with toppings and 21t***.After taxes and fees and the discount ** *** received the order amounted to $(copy of the invoice is enclosed).I have been informed that the driver went to the address on the invoice, knocked and no one came to the doorHe tried several times but no one ever answeredSo the driver brought the order back to the store.When *** *** called later to find out where her order was, she was informed that we tried to deliver but no one answered the door.At this point *** *** started to insist that we remake the order and she should get it for freeAt first the MOD (Manager On Duty) agreed to replace the order for free but then he realized that the mistake was not oursWe did what we were asked to do in making and delivering the foodWe attempted several times to make the delivery but no one answered the doorBecause the food was not delivered - there was no charge.Even though this incident was not our fault, I have tried to contact *** *** several timesI have left messages on her voice mail but I have not yet received a reply.I understand that you have to investigate each complaint*** *** has misstated the events that happened and the amount of money she says she paid.She did not pay for the order because no one answered the door.If you have any questions or concerns, please do not hesitate to call me at ###-###-####.Sincerely,Barbara JAdministrative Assistant

Complaint: ***
Yes, I want to come back in and pick up my boots as soon as possible I am rejecting this response because I have already paid the $in cash for my boots to be repaired I previously tried to pick them up but the man would not let me have them as originally promised I am not paying twice just because this man wrote down the amount paid but failed to put a zero balance on my receipt He admitted to me that he did not remember me or the transaction, and yes I do remember it very clearly I paid and trusted you I was told in a loud and very angry voice that I could not have my boots and to leave the store while he held my boots hostage You say we are both losing but it is me the customer that is losing the most because those boots are my property and I have already paid you for your services in full I am not cheating you, but you are cheating me unless you admit your mistake and return my boots We are not cheating you I have good credit and have never been arrested in my life This is your mistake, I am the victim, and I do not want my boots to be donated
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The business response contains comments that are absolutely not true. I re-entered the store to ask about the 'buy get free special' within minutes after my son paid and picked up the pizza, not the min to hour as the response indicates. It's odd that *** now remembers who took the order, because when I was in the store he said he had no way of knowing who took the order and who would have neglected to mention the special. The person who took the order specifically told us there were "no pizza specials today", and that was the first question we asked before placing an order The advertised poster on the window stated "buy XL and get free", there was no fine print as to a limitation of toppings. I have a picture of the poster to prove this, and yes a supreme certainly qualified for the special*** made no mention to me during our conversation that the special was only for a 2-topping pizza and that this was his reasoning for denying the buy get free offerIf that would have been true, all he had to do was point that out on the poster and it would have been the end of the discussion. The only reason I brought up discrimination was because he stated to me, "I can refuse to honor the special to anyone I choose." This was the total basis of his argument during our discussion for not honoring the special offerSo yes, his attitude and tone was certainly offensive. Bottom line, he thought, and still thinks, he can pull one over on the customer.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There is no response!
Sincerely,
*** ***

October 20, 2017Dear *** ***,My name is Barbara J***I am responding to the Customer Complaint I.DNumber listed above.In response to the letter I received regarding the response from MsKindervater to my letter dated 10/3/2017:The letter I sent was factual and accurateWe have attempted to resolve the issue in accordance with Papa John’s and our Company PolicyThe customer is welcome to respond to resolve her issue, as of this writing we have not been contacted.If you have any questions or concerns, please do not hesitate to call me at ###-###-####.Sincerely,Barbara J.Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have addresses the complaint
of Revdex.com ID#*** regarding a refund of order from March 26, We recently purchased this Papa John’s location on May 9, The previous owner did refund the customer half of her order in the amount of $Though this incident did not happen during the time that we owned the store, we are contacting her today to refund her the other half of her order in the amount of $The customer should have a full refund in the amount of $once our transaction is complete for $
If you have any further comments or questions, please contact me
Please confirm receipt!
Connie S***
Vice President, Human Resources
BAJCO GROUP/Bajco Global Management LLC
Papa John's Pizza
*** *** *** *** ***
*** ** ***
*** *** ***

Initial Business Response /* (1000, 6, 2015/10/27) */
Mr*** ordered pizza for deliveryUpon its arrival, my driver noticed he was suppose to deliver two liters of pop and he had only brought one literMy driver offered to return with Mr***'s missing pop and Mr*** slammed the
doorMr*** called the shop and made the manager aware of the mistakeThe manager offer to send out Mr***'s 2-liter or give him a credit for next timeMr*** didn't want either option and proceeded to file a complaint with Papa John's via our web siteAs the General Manager, I spoke with Mr*** the next day and tried to resolve his complaint by offering him two free 2-liters and asked him to give us another chanceHe hung up on me after he said we are thieves and he was just going to contact the Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is the 5th time thay have dunn this to me

Dear, *** I’m writing in regard to you response to your complaint or experience here at papa johns,store *** we here at papa johns apologizes for any miscommunication that may have happened on that very day you had came in *** , *** and my self *** where at the store the time
of the altercation and I remember very correctly what happened that day so does my shift manager/driver you had placed your order my driver/shift manager had given you specials you had tried to get a special of xl topping but my shift manager explained you requested you wanted a supreme/works he explained the special was only valid for topping pizzas the order was placed and a gentlemen had came in picked up the pizzas minutes / hour had passed by and you had came back asking for the special buy one get one free and you insistead we did not offer you any specials we had a big poster out front stating buy one get one free when my employees answer the phone they always state specials that are posted out front or daily manager specials you had came in demanded we make you the pizza but what I do not understand is why you came back - hour later requesting another pizza...specials do not work like that we can not give another pizzas out once it is paid for due to inventory perpuses their was plenty of opportunity to request the second pizza before you paid for it and when my employee offered it to you here at papa johns we do apologize for the inconvenience we do not like to make our customers feel discriminated in anyway but I did refuse service due to your tone of voice and your accuristion of discrimination we have rules we have to follow and you refused to accept what I was explaining I do apologize it was not to your favor I hope we can make things right for you in the future -- Esam Dean ZalawiPapa John'sOwner,OperatorEZ Slices LLCEZ Pizzeria LLCCell (***)***-***Horizon (***)***-***Midland (***)***-***Big Spring(***)***-***@gmail.com

Contacted customer, reviewed incident, apologized and taking care of customer with refund and several free pizzas. Also will follow up with store to make sure training of employees on this issue. Thanks Dennis ***

We will get the customer asked for, one free cookie and one free large pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
I do not find this response satisfactory and I would like to state that I was not in fact there for the entirety of the inspection but was only able to show up for the last 15-minutesThis was enough time to be told about what he claimed to have inspected but not enough to confirm the nature of his methods and their thoroughness, or lack thereof.In response to the HVAC unit my main point of complaint was that the conditions of the operating components were not adequately inspectedIf all he did was turn the unit on and take a picture of it then I do not believe that to be a service worthy of paymentI was unaware that the scope of the inspection of that unit was going to be of such a superficial nature.In regards to the water heater, he lists in the report that he inspected the unit as in the comments of section even saying there were no visible signs of leakageBut if he didn't look at the unit he couldn't see whether there were any leaks or notThere are in fact no pictures of the water heater in the report because he never looked at it and therefore shouldn't have commented that it was inspected since he had no knowledge of its condition.Contractually speaking, he may be absolved from any obligation to make amends or take any responsibility for inaccurate, incomplete, and uninformed conclusionsIn that case, there may very well be nothing I can do about that, but my complaints about the quality of his work and questions of his competency to professionally inspect and inform regarding major purchasing concerns still stand.If I had known that the extent of his inspection would largely consist of flipping light switches and running faucets I would never have paid for such an "inspection" in the first place as I could easily have performed those actions on my ownI was under the impression that the inspection would help indicate points of major concern for potentially expensive repairs so they could be negotiated properly before purchasing the homeIf I was mistaken in that and all the inspection was to offer was a superficial examination of the property and its equipment then I would have never requested the inspection in first placeWhile I realize the potential for a problem to go unnoticed due to human error, missing two major problems that cost thousands of dollars to repair is not acceptable and brings into question how much effort was put into examining the propertyGiven the absence of any visual evidence that the water heater was inspected and the inconsistencies in how he describes its working condition despite offering no details regarding the unit itself largely drive my criticism regarding the operational status of the HVAC unitI have no way of knowing how much effort was put into examining that unit and its corresponding components and have only his word regarding their operational status, something that has come to mean very little as the situation continued to develop.I never contacted him directly with any concerns because I did not believe that he would offer any assistance or compensation considering my lack of good faith in him as a professionalIt was recommended to me that I at least file a complaint to the Revdex.com to allow the quality of his work to go on record as a cautionary tale to any who would seek
his servicesHaving licensed and qualified technicians do thorough
examinations of areas of concern would have been a better course of
action, one that I largely regret not requesting in lieu of this cursory
and frivolous level of examinationIf that's all he is contractually obligated to provide, then I may be left with no recourse in this matter, but I do not believe his services would be of any value to anyone who happens to have any problem that isn't glaringly obvious and would therefore require no inspection to discover in the first placeMy mistake was allowing myself to accept the recommendation of an inspection that failed to deliver any useful information, and the cost of the complications due to these overlooked issues continues to rise, financially and otherwise, and I am currently unable to determine the full scope of these ramifications or what the full extent of the cost will entail
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to make the company aware that no refund was ever made by the previous owners of Papa John's. A 50% cash only refund was proposed but never given when I questioned management regarding their policy. It wasn't until this complaint was filed that any action was taken. As of 5/26/16, my bank account was credited $50.78, the full transaction amount. Thank you for your assistance in this matter
Regards,
*** ***

Hello.
*** *** contacted our office on 4/7/to inquire about the process of renting a homeI explained to her the procedures that we had with taking an application and the application processI directed her to our web site where she could find and print the
application to send back to meI also informed her that we would typically take an application fee but would waive it considering the circumstancesShe did return a completed application via emailI informed her that because she was an out of state applicant that it may take a little bit longer to process her applicationWe typically try to have the processed within twenty four hours for instate clientsWe had to verify that her employment with*** would follow her here as she was moving hereThis took about three days for corporate office at *** to contact us backAs of the call back concerned it was never relayed to her that she would get a call back by 2:but that I would do my best to get back with her that dayShe was informed on many occasions that we are in and out of the office a lot on appointments, court etc to leave a message and we would get back with her just as quickly as possibleSince this complaint has been made, she has rented the home that she inquired about and in scheduled to move in on May 2nd.
Please let me know if you have any questions

Initial Business Response /* (1000, 8, 2015/12/28) */
I spoke with her on 12/and resolved the issue and she has ordered since then
Initial Consumer Rebuttal /* (2000, 10, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)