Papa John's International, Inc.

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location someone with that Leadership Team to be in contact with you regarding this issue.  In the interim please accept the below Papa John's Gift Card for XXX that may be used at any of our stores.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thanks, Operations Call Center Papa John's International ###-###-#### [redacted]
Order Pizza Online @ www.papajohns.com

Dear Valued Customer,Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do. We are sorry that we have not met your expectations at your local Papa John's store, and we would like to personally apologize for your experience....

We want to make it right. The Operators of that particular location have reached out and let us know that they have provided you with replacement pizzas to apologize for the trouble that you had. We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future. Sincerely,    Papa John's Customer Care Team

Dear Valued Customer,Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order.  Our goal is to provide not only a superior quality pizza, but also a World Class...

Customer Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Thanks,Papa John's Operations Call Center[redacted]

Dear Valued Cusotmer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks,Operations Call CenterPapa John's International[redacted]Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you very much for your prompt and appropriate response. I consider this matter closed. Thanks again, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Valued Customer, Thank you for contacting us about this incident. First, we would like to express my deepest regret for the inconvenience caused by this unintentional mistake. Our customer's privacy and customer service are top priorities at Papa John’s. Our Customer Service Team...

inadvertently distributed a survey to select Android app users where a limited number of customer email addresses were shared with the group of survey participants. Only email addresses were distributed and no other information was shared.  We have addressed this issue with my team. They understand how this mistake is unacceptable and how a customer like yourself would be upset about this situation. We assure you that is being handled in a strict and serious manner. We take full responsibility for the error and we are working on improving our processes so that this type of incident will not occur in the future. In regards to your inconvenience please accept this online promotion, XXXX, which is valid for a Free Large 3 Topping Pizza. In addition, we will opt you out of future e-mail communications as well.At Papa John's, we strive for “best in class” in everything we do. We do not take issues like this lightly and your feedback will be used to improve our ability to serve you in the future.   If you have any further questions or concerns please feel free to contact us at the number listed below and one of our CSRs would be glad to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],  Thank you for taking the time to provide us your feedback.  We do apologize for the inconvenience you encountered.  Upon further research, 1 of your 4 accounts has been deactivated due to violations of our Terms and Conditions.  The recent “Favorite” promotion was...

set up to earn 10 free rewards points for setting your order up as a Favorite.  Unfortunately there was some misuse of the offer and customers were ordering Extras (seasoning packets, parmesan packets, sauce cups, etc.) as “Favorites”, then ordering multiple times to get free points.  We show this online account placed 5 orders on 8/31/17 for just red pepper packets to get 50 free points.  Once the misuse was identified, the promotion was disabled on 8/31/17.     Per our Terms and Conditions located at [redacted]: "We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."      Sincerely, Papa John's Operation Call Center [redacted] Tell us why here...

Dear Mr [redacted],While we appreciate your business in the past, Papa John's has chosen to suspend your rewards account with us due to suspected violations of our Terms and Conditions. Per our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate...

your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Customer Care Papa John's International [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am looking for the cost to replace my lamp in my driveway that was cracked not a free pizza.  No Thanks!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Valued Customer, Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order.  Our goal is to provide not only a superior quality pizza, but also a World Class...

Customer Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks,Papa John's Operations Call [email protected][redacted]

Dear Valued Customer, Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location.  Our goal is to provide not only a superior...

quality pizza, but also a World Class Customer Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated and a credit issued.  Again we do apologize for any inconvenience you incurred regarding this issue.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.  Thank you for your patronage and we look forward to serving you in the future.Operations Call Center[redacted]
[redacted]
[redacted]
[redacted]

Dear Values Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a credit a five free pizzas were added to your in store account. We would also like to provide a $20.00 Papa Card for you time and inconvenience. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International[redacted]Order Pizza Online @ www.papajohns.com

The Papa John’s promotion rewarded customers with 10 Papa Reward points for ordering one of their favorites pizzas.  In this particular situation, you submitted over 19 separate orders in one single days for amounts .11 to .20 cents. The actions of submitting numerous frivolous online orders were considered harmful to the interests of the Papajohns.com web experience and to our team members.  As stated before, per Papa John’s Terms and Conditions located at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Papa John’s deactivated your account per these terms and conditions.  Regards,Papa John's Customer Care Team

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International[redacted]Order Pizza Online @ www.papajohns.com