Papa John's International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I attempted to redeem before expiry and the website did not work. You will need to reissue them.
Regards,
[redacted]

Thank you for contacting us. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments have...

been sent to the Leadership Team for this location and they report to us that your credit card has been refunded for the full amount of your order. Most financial institutions reconcile their batches every 2-5 banking days, but the exact timing of when the transaction will be released depends on your financial institution (this information can usually be found in your card holder agreement).  We do again apologize for any inconvenience you encountered, and please feel free to contact us at the number below if you need any further assistance.  Thanks again and have a great day!

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. We have refunded your order in the amount of $18.31.  Please allow 3-5 business days for this refund to process.  In lieu of your inconvenience please accept this online promotion code, [redacted], which is valid for a Free Large 1 Topping Pizza.  Again we do apologize for any inconvenience and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com

Dear Mr [redacted]Please accept our apologies for not resolving your complaint in a timely manner. Our Franchisee has been trying to reach you at the number provided with no success. Please contact our Customer Care Call Center at [redacted] to update our records with your correct contact...

information. Again, we apologize for the delay and hope to speak with you and come to a resolution very soon.Thank you for your time and have a nice day!Papa John's Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i respectfully disagree that there was any T&C violation. These points were credited after a 24 hour verification process internal to PJ and posted to my account. There is nothing In the T&Cs that spell out any minimum order value or restrictions on adding items to my "favorite" section of the website. What about the points I acquired before my last order? Those have been removed as well with no explanation and basically stolen from me since I previously purchased items with the promise and consideration of these points being part of the deal. That is theft by deception to change the deal on non disputed previous deals. If you have a restriction you want to implement on the website that is fine but retroactively changing the terms under the guise of "we can delete anyone we want for any reason we want" is not fair with no appeal process and may be considered a legal violation on YOUR part. I humbly ask you to reconsider re activating my disabled account and points.  The actual reason listed is " believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com." what law was broken and how is earning points within the letter of the terms considered harmful to Papajohns.com? Especially since I never redeemed the points which then means you are claiming the harm could actually be "potential" harm of earning a free pizza and not "actual" harm. Again this is not defined in your T&Cs even if I were to agree with you there was a violation which I do not. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response provided does NOT address my entire complaint or answer all my questions. Why can't I request no peppercinis if I order from the website??? I've been asking this question for several years! Why were my complaints on facebook and twitter IGNORED??? Why were my 2 emails back to [redacted] IGNORED???? Why does EVERY papa johns get my order WRONG??? The papa john's in Kingstowne is not the only one to screw up my order, just the most recent. Why was my email back to the manager of Kingstowne's papa john's also IGNORED???? These are not the actions of a business who claims to want to provide a "world class customer experience". This is very far from "world class". Mostly I'm just IGNORED in person, on the phone, on their website, on social media and in email. COMPLETELY UNACCEPTABLE!!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do. We are sorry that we have not met your expectations at your local Papa John's store, and we would like to personally apologize that your experience.We have...

reached out to the Operators of that particular location and have been told that they will be providing you a refund for the difference in the total that you were charged for your order. We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future. Sincerely,    Papa John's Customer Care Team

Dear Mr. [redacted],Thank you for contacting us and sorry for the inconvenience you experienced. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John's. Our goal is to provide not only a superior quality pizza but also a...

World Class Customer Experience to our consumers at all times. In regards to your complaint, it appears that your most recent order on September 11, 2016, was with a different Papa John's location than you usually order. We have verified that the location at [redacted] does show a charge of 50 cents a piece for their seasoning packets on the website. The location that you normally order from on [redacted] does not have a charge for the seasoning packets. We are sorry for any confusion that this may have caused. Please feel free to contact us if you need any assistance the future. Thanks again and have a great day.Regards,Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Papa John's International would like to apologize for any inconvenience this matter may have caused.  Mr. [redacted] placed his order online on March 28, 2015, and it was routed to restaurant #3505, which is owned and operated by Papa Express Inc.  Mr. [redacted] was quoted a delivery time of 70...

minutes.  After the order is routed, it is the franchise's responsibility to fill the order and assist the customer with any issues they may have.  For a time, the Papa John's customer service email address was not functioning properly and a backup email service was being used.  However, when Mr. [redacted] posted his complaint on Facebook, a complaint ticket was created by Papa John's customer service.  The complaint was routed to Papa Express for them to handle.  Again, Papa John's International apologizes for the poor service Mr. [redacted] experienced and we are confident that Papa Express will work with him to address his complaints.  Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not make a 2 topping pizza properly.They damaged my Torrid dress- worn twice.I was called a [redacted] and had pizza thrown at me.The franchise owner laughed as the damages his employee did AFTER saying he would do nothing.The franchise owner lied saying that he contacted me to resolve the issue, but had offered nothing until I wanted to escalate the case on 12/12. A large, 1 topping pizza at the SAME location that I REFUSE TO RETURN TO is NOT sufficient NOR acceptable.It does not even replace the pizza that was made incorrectly- let alone ALL of the other issues. Picture provided to PROVE that he lied when he said he resolve the matter prior to 12/12.
[redacted]
[redacted]

Dear [redacted],Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do. We are sorry that we have not met your expectations at your local Papa John's store. We want to make it right. The restaurant upper management has emailed...

you an apology for your troubles and sent over a $20 gift card for you to use on future orders.We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future. Sincerely,Papa John's Customer Care Team

[redacted]Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do. We are sorry that we have not met your expectations at your local Papa John's store. We would like to apologize for your experience with late delivery and...

no contact from the store in question. We have been advised that the local store has been in contact with you and your credit card transaction has been refunded. Please let us know if there is anything else that we can assist you with.We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future. Sincerely,       Customer Care TeamPapa John's International

Dear [redacted],Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order.  Our goal is to provide not only a superior quality pizza, but also a World Class Customer...

Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated, and they are actively working to get the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Best Regards,The Papa John's Customer Care Team

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a credit offered for your next order. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International[redacted]
[redacted]
[redacted]

Dear Valued Customer, Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order.  Our goal is to provide not only a superior quality pizza, but also a World Class...

Customer Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks,[redacted]
[redacted]
[redacted]

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a refund of your order processed. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International[redacted]
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[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I was informed by the General Manager [redacted] that I woul be notify by his manager [redacted]. I spoke to [redacted] about a week ago. Stated that he would credit my account the $19.96 for my pizzas I never received. An also credit my account for five large pizzas which I can use any time. Stated would be attached to my phone number when I call to make an order. I felt that this offer was fair an resolved my issue with the service I had. The email u sent is my first time ever seeing that offer an is unacceptable.     Regards,   [redacted]