Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution to remove the accounts from my credit while, CP Medical, investigates the account, is satisfactory to me.
Regards,
[redacted]
The signature Ms. [redacted] is referring to in this complaint and her CFPB complaint states "PT (patient) Unable to Sign". Our client provided addition documents to be sent to Ms. [redacted] for the date of service because she was not able to sign her documents at that time of registration. A copy of her drivers license that was provided on the date of service along with the discharge papers that she signed were attached to the validation documents.
On September 25, 2015 we spoke to Mrs. [redacted] and she
stated she had already paid this and she did not have any proof, but she was
going to look for proof and to follow up with her in a week. On September 28, 2015 Mrs. [redacted] called
back and stated that she found a letter from the...
other collection agency and
she was going to send it in with a copy of the cashed check. At this time the account was placed into a
status to check with our client, CP Medical, for a payment. On September 29, 2015 we received an email
from Mrs. [redacted] with two attachments. One attachment was a screen of Paramount Recovery Systems webpage
showing her account information in our office. The second was a letter from a different collection agency dated August
8. 2012. The letter sent to us does have
the same name of the provider we are collecting for and the same balance, but
the original account number listed is different than the account number in our
office. The letter has an original
account number of [redacted] and the original account number Paramount Recovery
Systems is collecting on is [redacted]. The
letter sent to us also had a hand written confirmation number written in blue
ink. In black ink it states paid Aug 14,
2012 and has a balance written next to it for 353.00. This balance doesn’t match the balance in our
office. We submitted the letter to our client, CP Medical, for them
to verify if payment was received even though the original account number was
different. On October 2, 2015 the client,
CP Medical, responded no payment was received on the account in our office and
they would need proof of payment. We
tried to contact Mrs. [redacted] several times to inform her that the client, CP
Medical, stated they would need proof of payment. On October 21, 2015 we were able to speak to
Mrs. [redacted] and informed her that our client, CP Medical, was requesting her
to send more information on the account and would need proof of payment. Mrs. [redacted] stated that is all the
information she had and that was proof of her payment. After receiving Mrs. [redacted] Revdex.com complaint we went back to
our client CP Medical and asked for them again to verify if they had received a
payment and resent them the document Mrs. [redacted] had sent. The client responded back that they have not
received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other
proof of payment. Please find attached
the documents we did receive from Mrs. [redacted].This communication is from a debt collector
Complaint: [redacted]
I am rejecting this response because:I sent these money launderers a police report showing that this collection is a result of fraud. They are trying to extortion.
Regards,
[redacted]
Paramount Recovery Systems has two account in our office for [redacted] from our client C[redacted]. We are a third party collection agency that collects directly for our clients and we do not purchase debts. We have contacted our client [redacted] and...
informed them of [redacted] complaint. C[redacted] will be providing Paramount Recovery Systems with validation documents. Once the validation documents are received and an investigation has been completed we will send the validation documents to [redacted]. If Mr. [redacted] has any questions once validation documents are received please contact [redacted] at ###-###-####. This communication is from a debt collector.
Complaint: 1[redacted]
I am rejecting this response because:Paramount's statement: On September 25, 2015 we spoke to
Mrs. [redacted] and she stated she had already paid this and she did not have any
proof, but she was going to look for proof and to follow up with her in a week.
On September 28, 2015 Mrs. [redacted] called back and stated that she found a
letter from the other collection agency and she was going to send it in with a
copy of the cashed check.My response: No, I
did not say I was going to send a copy of the cashed check! To set the
stage, my husband and I remembered an odd collection letter three years ago regarding
an incident that happened three years before in 2009 –we took our son to the
emergency room as a precaution after football practice. We thought all had been
paid. Then came an odd letter from [redacted]…my husband paid them and
remembered it was a check by phone.Three years later, in 2015, Paramount Recovery calls
regarding the same amount on the same date. I told Paramount I would look for
proof that it had been paid. I found the [redacted] letter that had a
confirmation number given to my husband when he paid with a check by phone. I
tried to track down [redacted] for proof but all phone numbers regarding
[redacted] were dead ends. So I turned to my credit union to find the payment
from three years before. When I called Paramount back I told them I would send a bank statement showing the money had
been withdrawn through a payment portal (check by phone) by the [redacted] Law
Group. I never volunteered a canceled check because we had paid by giving our
routing number and bank account over the phone to the [redacted].Paramount statement: At this time the account was placed
into a status to check with our client, CP Medical, for a payment. On September 29, 2015 we received an email
from Mrs. [redacted] with two attachments. One attachment was a screen of Paramount Recovery Systems webpage
showing her account information in our office. The second was a letter from a different collection agency dated August
8. 2012.My response: I sent Paramount four attachments, not two,
FOUR. I sent them on September 28, not 9/29 and I have the emails to prove it.Two attachments were the ones mentioned by Paramount in the
above statement. The third was our bank statement from August 2012 and the
other was a screen shot of what I found regarding [redacted] on the Revdex.com website
and I’ll get to that later.Our statement showed $353 had been taken from our account.
We did not authorize the additional money to be taken by the [redacted], the
agency's letter clearly states that we owed $339, [redacted] took $353, the
additional $14 was unauthorized. Paramount wants to use the difference to demonstrate that it
is not the money previously paid on behalf of their client, but it is not a different amount, [redacted]
helped itself to the extra $14. Paramount knows the amounts match, but they
want to pretend they don't. Also, Paramount wants to confuse the issue by naming two
different clients: The client [redacted] lists in the August 2012 letter is
Taylor Emergency Medicine Asc PA, Paramount told me its client is a doctor, but
they referred to the client as CP Medical on their website. Which is it, a
doctor or CP Medical?...either way I would suspect that since this request for
payment was from 2009, the group requesting payment may very well have changed
its name. I still have to wonder, however, why they told me the client was a
doctor and not CP Medical. Either way, I have never heard of any of them,
whoever the doctor is, CP Medical, or Taylor Emergency PA, we went to Abilene
Regional Medical Center. What does match is the date of service (Paramount gave
that to us over the phone) and the amount of $339 on the [redacted] letter and
on the Paramount website. (By the way, it would be really nice to have something in writing
from Paramount other than a phone call and a website since both are controlled by
them, it’s a bit of a moving target since a website can be changed by them and
any recording over a phone is also controlled by them.)The fourth of the four attachments I sent to Paramount was a
screen shot from the Revdex.com showing that [redacted] gets a D- from the
Revdex.com. The Revdex.com page also states there is an alert on this
business! The bank statement I sent to Paramount as proof that this has been
paid clearly shows [redacted] took the money...the question is, where did the
money go? Since the money was paid to a collection agency hired by the same
client, I told Paramount they need to contact [redacted] because it has clearly
been paid. Paramount told me they couldn’t find [redacted] either (I had made
indications on the [redacted] letter that I had not been able to reach them to
provide proof). Paramount continues to harass me because I am not slippery
and they want the money!! They don’t care that it has been paid so they insist that no proof has been provided.Paramount: The letter sent to us does have the same name of
the provider we are collecting for and the same balance, but the original
account number listed is different than the account number in our office. The letter has an original account number of
[redacted] and the original account number Paramount Recovery Systems is collecting
on is [redacted]. The letter sent to us
also had a hand written confirmation number written in blue ink. In black ink it states paid Aug 14, 2012 and
has a balance written next to it for 353.00. This balance doesn’t match the balance in our office.My response: The black ink Paramount refers to was written by
me on September 28, 2015 in a black Sharpie pen more than three years after the
blue ink confirmation number was written by my husband. I wrote: "Paid
August 14, 2012, Electronic-August 14, $353." That was a note I jotted
down when I was on the phone with my credit union. It was also on September 28,
2015, that I requested my credit union to fax me the statement showing the
payment was made to [redacted]. The statement shows that the request came
through the payment portal on August 13 and was paid on August 14, 2012, to [redacted].
The [redacted] letter is dated August 8, 2012, which I believe shows how quickly
we responded to [redacted] regarding a balance we did not know we owed. The short
delay between August 8 on the letter and our response is the delay between the time
the letter was written and the time it was delivered. During that time my
husband also called Abilene Regional Medical Center, where we took our son in
2009, and spoke to [redacted] to find out if the charge was legitimate. She
told my husband we did not owe the hospital but an additional charge could
possibly come from a doctor. It is odd,
however, that we would be asked to pay $339 three years after the emergency
room visit. Paramount: We submitted the letter to our client, CP
Medical, for them to verify if payment was received even though the original
account number was different. On October
2, 2015 the client, CP Medical, responded no payment was received on the
account in our office and they would need proof of payment. We tried to contact Mrs. [redacted] several
times to inform her that the client, CP Medical, stated they would need proof
of payment. On October 21, 2015 we were
able to speak to Mrs. [redacted] and informed her that our client, CP Medical, was
requesting her to send more information on the account and would need proof of
payment. Mrs. [redacted] stated that is all
the information she had and that was proof of her payment.My response: I take exception to Paramount's statement that
they tried to contact me several times and then finally on October 21 they got
in touch with me. That indicates that Paramount is trying to act like I was
avoiding them. I did not hear from Paramount after I emailed them the proof
(credit union statement) that the matter was settled. I showed them proof that
the funds had been taken by the previous collection agency -- a fact that
Paramount has conveniently not mentioned to you, remember, they said there were
only two attachments.Paramount: After receiving Mrs. [redacted] Revdex.com complaint we
went back to our client CP Medical and asked for them again to verify if they
had received a payment and resent them the document Mrs. [redacted] had sent. The client responded back that they have not
received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other
proof of payment. Please find attached
the documents we did receive from Mrs. [redacted].My response: Again, I never promised them a copy of a cashed
check because we did the payment over the phone -- there is no record of a
cashed check and we did not promise that because we could only show a credit
union statement as proof…but yet Paramount wants to act like we could not
fulfill a promise to them, AND we could provide no proof...both of these statements
by Paramount are untrue! Also, they clearly saw a confirmation number from [redacted]
written on the letter.In summary, we are making this complaint against Paramount
because of continued harassment and insistence that we need to provide more
proof. In their above response, they have lied regarding the attachments and
the so-called promised canceled check. They also have been trying to confuse
the issue with naming different clients and different amounts while they can
clearly see the dates of services are the same and the amounts are the same. They
do this with phone calls and point to their website as some kind of proof to us
that they are owed. Also, I suspect they don’t provide information in writing because
they can’t control or change a letter once it has gone out like they can
control the website.We also filed a complaint with the Revdex.com regarding [redacted]. We
feel victimized by both of these companies over a claimed debt that has been
paid and proof has been provided. Second, regarding [redacted], they were hired
by whomever we supposedly owed this money to, they took it and apparently did
not give it to the client. We have been victimized by [redacted] twice…taking
the money for their own and the extra $14…and now we are victimized by
Paramount with lies and continued harassment even though they have all that can
be provided and all the proof that is needed regarding a six year old claim.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: this debt was disputed and requested to be validated through the reporting Credit bureau. There was no response and no validation documentation or an initial request for collection of debt sent to me before reporting such account on my report. I have had no contract with the said collection agent and have no contract with [redacted]. Under the FCRA 15 U.S.C. § 1681i, all unverified accounts must be promptly deleted. Therefore, if you have failed to provide me with a copy of the verifiable proof that you have on file for the account listed within 30 days of receipt of my letter and you must remove these account from my credit report.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution to remove the accounts from my credit while, CP Medical, investigates the account, is satisfactory to me.
Regards,
[redacted]
The signature Ms. [redacted] is referring to in this complaint and her CFPB complaint states "PT (patient) Unable to Sign". Our client provided addition documents to be sent to Ms. [redacted] for the date of service because she was not able to sign her documents at that time of registration. A copy of her drivers license that was provided on the date of service along with the discharge papers that she signed were attached to the validation documents.
On September 25, 2015 we spoke to Mrs. [redacted] and she
stated she had already paid this and she did not have any proof, but she was
going to look for proof and to follow up with her in a week. On September 28, 2015 Mrs. [redacted] called
back and stated that she found a letter from the...
other collection agency and
she was going to send it in with a copy of the cashed check. At this time the account was placed into a
status to check with our client, CP Medical, for a payment. On September 29, 2015 we received an email
from Mrs. [redacted] with two attachments. One attachment was a screen of Paramount Recovery Systems webpage
showing her account information in our office. The second was a letter from a different collection agency dated August
8. 2012. The letter sent to us does have
the same name of the provider we are collecting for and the same balance, but
the original account number listed is different than the account number in our
office. The letter has an original
account number of [redacted] and the original account number Paramount Recovery
Systems is collecting on is [redacted]. The
letter sent to us also had a hand written confirmation number written in blue
ink. In black ink it states paid Aug 14,
2012 and has a balance written next to it for 353.00. This balance doesn’t match the balance in our
office. We submitted the letter to our client, CP Medical, for them
to verify if payment was received even though the original account number was
different. On October 2, 2015 the client,
CP Medical, responded no payment was received on the account in our office and
they would need proof of payment. We
tried to contact Mrs. [redacted] several times to inform her that the client, CP
Medical, stated they would need proof of payment. On October 21, 2015 we were able to speak to
Mrs. [redacted] and informed her that our client, CP Medical, was requesting her
to send more information on the account and would need proof of payment. Mrs. [redacted] stated that is all the
information she had and that was proof of her payment. After receiving Mrs. [redacted] Revdex.com complaint we went back to
our client CP Medical and asked for them again to verify if they had received a
payment and resent them the document Mrs. [redacted] had sent. The client responded back that they have not
received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other
proof of payment. Please find attached
the documents we did receive from Mrs. [redacted].This communication is from a debt collector
Complaint: [redacted]
I am rejecting this response because:I sent these money launderers a police report showing that this collection is a result of fraud. They are trying to extortion.
Regards,
[redacted]
Paramount Recovery Systems has two account in our office for [redacted] from our client C[redacted]. We are a third party collection agency that collects directly for our clients and we do not purchase debts. We have contacted our client [redacted] and...
informed them of [redacted] complaint. C[redacted] will be providing Paramount Recovery Systems with validation documents. Once the validation documents are received and an investigation has been completed we will send the validation documents to [redacted]. If Mr. [redacted] has any questions once validation documents are received please contact [redacted] at ###-###-####. This communication is from a debt collector.
Complaint: 1[redacted]
I am rejecting this response because:Paramount's statement: On September 25, 2015 we spoke to
Mrs. [redacted] and she stated she had already paid this and she did not have any
proof, but she was going to look for proof and to follow up with her in a week.
On September 28, 2015 Mrs. [redacted] called back and stated that she found a
letter from the other collection agency and she was going to send it in with a
copy of the cashed check.My response: No, I
did not say I was going to send a copy of the cashed check! To set the
stage, my husband and I remembered an odd collection letter three years ago regarding
an incident that happened three years before in 2009 –we took our son to the
emergency room as a precaution after football practice. We thought all had been
paid. Then came an odd letter from [redacted]…my husband paid them and
remembered it was a check by phone.Three years later, in 2015, Paramount Recovery calls
regarding the same amount on the same date. I told Paramount I would look for
proof that it had been paid. I found the [redacted] letter that had a
confirmation number given to my husband when he paid with a check by phone. I
tried to track down [redacted] for proof but all phone numbers regarding
[redacted] were dead ends. So I turned to my credit union to find the payment
from three years before. When I called Paramount back I told them I would send a bank statement showing the money had
been withdrawn through a payment portal (check by phone) by the [redacted] Law
Group. I never volunteered a canceled check because we had paid by giving our
routing number and bank account over the phone to the [redacted].Paramount statement: At this time the account was placed
into a status to check with our client, CP Medical, for a payment. On September 29, 2015 we received an email
from Mrs. [redacted] with two attachments. One attachment was a screen of Paramount Recovery Systems webpage
showing her account information in our office. The second was a letter from a different collection agency dated August
8. 2012.My response: I sent Paramount four attachments, not two,
FOUR. I sent them on September 28, not 9/29 and I have the emails to prove it.Two attachments were the ones mentioned by Paramount in the
above statement. The third was our bank statement from August 2012 and the
other was a screen shot of what I found regarding [redacted] on the Revdex.com website
and I’ll get to that later.Our statement showed $353 had been taken from our account.
We did not authorize the additional money to be taken by the [redacted], the
agency's letter clearly states that we owed $339, [redacted] took $353, the
additional $14 was unauthorized. Paramount wants to use the difference to demonstrate that it
is not the money previously paid on behalf of their client, but it is not a different amount, [redacted]
helped itself to the extra $14. Paramount knows the amounts match, but they
want to pretend they don't. Also, Paramount wants to confuse the issue by naming two
different clients: The client [redacted] lists in the August 2012 letter is
Taylor Emergency Medicine Asc PA, Paramount told me its client is a doctor, but
they referred to the client as CP Medical on their website. Which is it, a
doctor or CP Medical?...either way I would suspect that since this request for
payment was from 2009, the group requesting payment may very well have changed
its name. I still have to wonder, however, why they told me the client was a
doctor and not CP Medical. Either way, I have never heard of any of them,
whoever the doctor is, CP Medical, or Taylor Emergency PA, we went to Abilene
Regional Medical Center. What does match is the date of service (Paramount gave
that to us over the phone) and the amount of $339 on the [redacted] letter and
on the Paramount website. (By the way, it would be really nice to have something in writing
from Paramount other than a phone call and a website since both are controlled by
them, it’s a bit of a moving target since a website can be changed by them and
any recording over a phone is also controlled by them.)The fourth of the four attachments I sent to Paramount was a
screen shot from the Revdex.com showing that [redacted] gets a D- from the
Revdex.com. The Revdex.com page also states there is an alert on this
business! The bank statement I sent to Paramount as proof that this has been
paid clearly shows [redacted] took the money...the question is, where did the
money go? Since the money was paid to a collection agency hired by the same
client, I told Paramount they need to contact [redacted] because it has clearly
been paid. Paramount told me they couldn’t find [redacted] either (I had made
indications on the [redacted] letter that I had not been able to reach them to
provide proof). Paramount continues to harass me because I am not slippery
and they want the money!! They don’t care that it has been paid so they insist that no proof has been provided.Paramount: The letter sent to us does have the same name of
the provider we are collecting for and the same balance, but the original
account number listed is different than the account number in our office. The letter has an original account number of
[redacted] and the original account number Paramount Recovery Systems is collecting
on is [redacted]. The letter sent to us
also had a hand written confirmation number written in blue ink. In black ink it states paid Aug 14, 2012 and
has a balance written next to it for 353.00. This balance doesn’t match the balance in our office.My response: The black ink Paramount refers to was written by
me on September 28, 2015 in a black Sharpie pen more than three years after the
blue ink confirmation number was written by my husband. I wrote: "Paid
August 14, 2012, Electronic-August 14, $353." That was a note I jotted
down when I was on the phone with my credit union. It was also on September 28,
2015, that I requested my credit union to fax me the statement showing the
payment was made to [redacted]. The statement shows that the request came
through the payment portal on August 13 and was paid on August 14, 2012, to [redacted].
The [redacted] letter is dated August 8, 2012, which I believe shows how quickly
we responded to [redacted] regarding a balance we did not know we owed. The short
delay between August 8 on the letter and our response is the delay between the time
the letter was written and the time it was delivered. During that time my
husband also called Abilene Regional Medical Center, where we took our son in
2009, and spoke to [redacted] to find out if the charge was legitimate. She
told my husband we did not owe the hospital but an additional charge could
possibly come from a doctor. It is odd,
however, that we would be asked to pay $339 three years after the emergency
room visit. Paramount: We submitted the letter to our client, CP
Medical, for them to verify if payment was received even though the original
account number was different. On October
2, 2015 the client, CP Medical, responded no payment was received on the
account in our office and they would need proof of payment. We tried to contact Mrs. [redacted] several
times to inform her that the client, CP Medical, stated they would need proof
of payment. On October 21, 2015 we were
able to speak to Mrs. [redacted] and informed her that our client, CP Medical, was
requesting her to send more information on the account and would need proof of
payment. Mrs. [redacted] stated that is all
the information she had and that was proof of her payment.My response: I take exception to Paramount's statement that
they tried to contact me several times and then finally on October 21 they got
in touch with me. That indicates that Paramount is trying to act like I was
avoiding them. I did not hear from Paramount after I emailed them the proof
(credit union statement) that the matter was settled. I showed them proof that
the funds had been taken by the previous collection agency -- a fact that
Paramount has conveniently not mentioned to you, remember, they said there were
only two attachments.Paramount: After receiving Mrs. [redacted] Revdex.com complaint we
went back to our client CP Medical and asked for them again to verify if they
had received a payment and resent them the document Mrs. [redacted] had sent. The client responded back that they have not
received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other
proof of payment. Please find attached
the documents we did receive from Mrs. [redacted].My response: Again, I never promised them a copy of a cashed
check because we did the payment over the phone -- there is no record of a
cashed check and we did not promise that because we could only show a credit
union statement as proof…but yet Paramount wants to act like we could not
fulfill a promise to them, AND we could provide no proof...both of these statements
by Paramount are untrue! Also, they clearly saw a confirmation number from [redacted]
written on the letter.In summary, we are making this complaint against Paramount
because of continued harassment and insistence that we need to provide more
proof. In their above response, they have lied regarding the attachments and
the so-called promised canceled check. They also have been trying to confuse
the issue with naming different clients and different amounts while they can
clearly see the dates of services are the same and the amounts are the same. They
do this with phone calls and point to their website as some kind of proof to us
that they are owed. Also, I suspect they don’t provide information in writing because
they can’t control or change a letter once it has gone out like they can
control the website.We also filed a complaint with the Revdex.com regarding [redacted]. We
feel victimized by both of these companies over a claimed debt that has been
paid and proof has been provided. Second, regarding [redacted], they were hired
by whomever we supposedly owed this money to, they took it and apparently did
not give it to the client. We have been victimized by [redacted] twice…taking
the money for their own and the extra $14…and now we are victimized by
Paramount with lies and continued harassment even though they have all that can
be provided and all the proof that is needed regarding a six year old claim.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: this debt was disputed and requested to be validated through the reporting Credit bureau. There was no response and no validation documentation or an initial request for collection of debt sent to me before reporting such account on my report. I have had no contract with the said collection agent and have no contract with [redacted]. Under the FCRA 15 U.S.C. § 1681i, all unverified accounts must be promptly deleted. Therefore, if you have failed to provide me with a copy of the verifiable proof that you have on file for the account listed within 30 days of receipt of my letter and you must remove these account from my credit report.
Regards,
[redacted]