Parcel Monkey

Horrible companyDoes not care about its customersThey owe me quite a lot of money from an insurance claim/shipping charges after the package arrived in piecesClearly the courier's fault Since I paid ParcelMonkey for the shipping + insurance, I go through their system and file a claimI'm told days for a resolution (my state gives claims days for a resolution!)We are now past weeks, and NOTHINGI have contacted parcel monkey numerous times and I am told to wait, and wait, and waitNot a single word of information about my claim (it was filed the same day the package arrived in pieces and the recipient contacted me) I am now forced to file paperwork in court against parcel monkey to retrieve the money they owe me Absolute horrible experience!!! The LEAST they could do is properly communicate with their customers, instead of putting them on 'hold' for WEEKS

After Parcel Monkey sent my package overseas, it was returned to them due to its inability to be deliveredParcel Monkey has failed to return my item Could you please confirm if this has been delivered or nit Samantha Samantha sent this months ago Hello, Good day Upon tracking here, it shows arrival at the destination countryPlease click on the link below for your reference: https://webtrack.dhlglobalmail.com/?trackingnumber=+GMXXXXXXXXXXXXXXXXXX If you have any further questions please do let us know and we will be happy to help Kind regards, Samantha M [redacted] You sent this months ago I contacted them and they said that you need to contact them to ensure that the package was not deliveredThey said that because I am not the sender Directly, I cannot see what local parcel carrier is delivering it to the addressWould you please be able to confirm who DHL gave my package to you when you reach the UK? Was it royalmail or parcelforce? The r

Purchased service months agoPackage lost, not delivered, will not reply to online communications
On August 11, 2018, I sold an item on E-BayOn the same date, I purchased shipping service from this company invoice #***Long story short this company has refused to deliver my packageIt has been monthsThey will not contact me back, keep making assumptionsLuckily, the package has been found in Germany, but this company (***) the wicked witch keeps blowing me off to help me get my package backI have had to provide the buyer a refundAlthough Parcel Monkey initially stated this package was insured, not they say it is notI am ***I want my package back

Package sent days ago and hasn't been delivered
They says they cannot find the order number And they cannot give me any information whatsoever
There's no phone number and the chat only answers one sentence every fifteen minutes

Their clerical errors caused my items to be stuck at customs overseas, returned to the wrong address, and completely lostManagement is complicit
March packages mailed
April packages stuck in Japanese customs due to Parcel Monkey submitting incorrect paperwork
April I approve Parcel Monkey to have my packages returned, and I give them my return address
April - May unbeknownst to me, my packages have been sitting in their Chicago warehouse
May also unbeknownst to me, Parcel Monkey/Global E-Parcel Solutions mailed my packages to the wrong address
June still have not received packages, after dozens of calls to their company, and some fake tracking numbers meant to distract me, it becomes apparent that my packages were delivered to the wrong address, the tenant returned them to the FedEx office, and they were lost
June - September 2018, CEO/COO seemed helpful at first but have now been completely ignoring meThey refuse to reimburse me for the p

This complain kept my bank information and charged me for no reason
This is so wrongI used their parcel delivery service and put my parcel's weight and the dimension of the box on their website , according to this company's calculator, the fee was $So I paid and sent them my packageEverything was fine, the package was delivered, and I thought the deal was overHalf month later, this company secretly charged me another $as "additional charge" to the service, WITHOUT any reasonSo now I'm confusedI sent you the exact package that I described online, and you think it's ok to charge me double for what I did not agree to pay for? Well, this is a scam, and you need to refund me nowThe order number is PMOQ9DLGThe company is just totally ignoring me now because obviously they had no reason to charge me that $but thats how they make money

Parcel Monkey failed to deliver my package and refuses to reimburse my lost value from the undelivered package
I hired Parcel Monkey to deliver an international package within a specific time frame to a specific store (the package was a merchandise return valued at over Euros)Parcel Monkey failed to deliver my package within the stated time frame (delivery picked up 11/21/to be delivered by 12/8/at the latest)The package is still undelivered and the return timeframe has elapsed, meaning the package contents are now valueless for me and have cost me over EurosI have frequently reached out to Parcel Monkey to resolve the issue and to request both a refund for their delivery fee and to start an insurance claim against the lost value of the packageParcel Monkey has refused to either

This is from UKFREE ONEWAY TRIP TO THE EDGE OF UNIVERSE
Guys lost my package containing crucial banking legal papersdays later
NO responsbility
No phone number
Completely faceless
Bandits
Running out of expletives
Have a flavour of their callous responses below over last days
I reproduce the responses to have a flavourof the way they will handle your stuff
18)Claims Team from Parcel MonkeyWednesday 2nd May @ 12:
Good Afternoon
Thank you for your clarification
We will be in contact again
17)Claims Team from Parcel MonkeyWednesday 2nd May @ 11:
I'm very sorry to hear that there is a problem with your item PMXXXXXXX
I'd like to ensure you that instances such as this are rare and we will do everything we can to help resolve the problemIn order for us to launch an investigation could you please click the link below to complete a claim form (you must complete this form within days):
16)*** from Parcel MonkeyWednesday 2nd May @ 11:
I apologize for the inconvenience but we cannot grant your request
We will forward your concern to the relevant department to look further on this again and we will advise you accordingly as soon as we have received any new information
15)May from Parcel MonkeyWednesday 2nd May @ 08:
Although we want to give you an update from time to time, we can only do so once we receive new information regarding your parcel and unfortunately, there is no new information that is being provided by the carrier
Again please let me apologize for the inconvenience and thank you for your patience
*** from Parcel MonkeyTuesday 1st May @ 22:
We are truly sorry for the inconvenience this may have caused you
We have requested the courier to conduct parcel search for this order, we are still waiting for their further update
We will let you know here once thy respond
13)*** from Parcel MonkeyTuesday 1st May @ 13:
We apologize for any inconvenience we may have caused you
Please be advised that we are still looking into this right nowWe will get back to you once we have received any information from the courier
12) Tuesday 1st May @ 07:
We understand you and we are really sorry for what is happening now
We are trying to do our best to amend this situationUnfortunately, we do not have any information yetI have sent them a follinquiry as wellWe will let you know once they respond
Apologies for the inconvenience caused
1)Monday 23rd April @ 13:
Good day
We have forwarded this to the courierAs soon as we receive an update, we will contact you immediately
Apologies for the delay
2)Wednesday 25th April @ 14:
I do apologise for the delay in providing an update on your consignment
We have had to re-chase the carrier upon your case, as we do not handle the goods ourselvesThis can take a little time while they conduct investigations into your package
We appreciate your patience in this matter and as soon as we have a reply we will be in touch with you directly
Once again apologies for the inconvenience this has caused
3)Wednesday 25th April @ 14:
Good day
We were informed by the courier that the Estimated delivery is 27/04/Parcel was collected from the pickup shop on the 23/04/estimated shipping time would have started on the 24/04/
4)Thursday 26th April @ 08:
Good day
Upon checking here, your parcel is still in transit
Apologize for the inconvenience caused
5)Thursday 26th April @ 12:
As per the courier, the estimated delivery is 27/04/I now have re-chased the courier regarding this matter and as soon as we received a new relevant information from them, we will contact you ASAP
6)Thursday 26th April @ 13:
Please be advised that this has been brought up to the courier's end and they are still looking into this at the moment
Once we hear back from them we'll contact you immediately
7)Friday 27th April @ 05:
Please be advised that we are still looking into this right nowWe will get back to you once we have received any information from the courier
Apologies for any inconvenience this may have caused you
8)Friday 27th April @ 08:
Good day
Rest assured that we will contact you as soon as we have an update
9)Friday 27th April @ 13:
We understand you and we are really sorry for what is happening now
We are trying to do our best to amend this situationUnfortunately, we do not have any information yet
10)Monday 30th April @ 05:
Apologies for any inconvenience this may have caused you.I now have re-chased the courier regarding this matter and as soon as we received a new relevant information from them, we will contact you ASAP
Kindly bear with us for some time more, we are doing our best to expedite on this matter for you
11)Monday 30th April @ 11:
I can confirm the this has been brought up to courier's endPlease be advised that once we hear back from them we'll contact you immediately

Your package will get STOLEN & company DOES NOT REIMBURSE FOR LOSSES OR SHIPPING FEE
My cellphones and miscellaneous items to a friend in Columbia never arrived after monthsContacted parcel monkey, they didn't know where my package was because THE TRACKING SYSTEM DOES NOT TRACK YOUR PACKAGE., ONLY THIEVES TRACK YOUR PACKAGE & STEAL YOUR CONTENTS
THE company SAID THEY WONT PAY BECAUSE PARCEL MONKEY USED A SERVICE NOT COVERED BY THEIR COMPANY!! PARCEL MONKEY INTENTIONALLY CHOOSES UNINSURED CARRIERS SO THEY DONT HAVE TO REIMBURSE YOU! A TOTAL SCAM!
THEY DONT TELL YOU THIS ANYWHERE IN WRITING, YOU FIND OUT WHEN YOUR PACKAGE IS STOLEN PARCEL MONKEY DOES NOT COVER YOUR LOSSES- EVEN LOWER, .THE HEARTLESS COMPANY KEEPS YOUR MAILING FEE TOO! YOU PAY PARCEL MONKEY FOR HAVING YOUR PACKAGE STOLEN I hate this company
STAY AWAYYOU WILL LOOSE EVERYTHING YOU SHIPREAD OTHER REVIEWS BY THEFT VICTIMSTHIS COMPANY IS THE WORST shipping company and they screw you worst than the thieves!

I sent out packages with Parcel Monkey and they have not been delivered or returned to me - this has been going on since January
I sent out packages with Parcel MonkeyThey were picked up and supposed to be delivered overseas in weeksI started questioning Parcel Monkey when the two weeks came and the packages were not deliveredI have conversation scripts that I had with them saved on my computer if you want me to submit them to youI feel I have been given the run around and can't get straight answers from themThe last conversation I had with them on March 10, was left that they contacted the company overseas and would get back to meI think they are now ignoring me againI tried to contact them today and they will not respondThe shipping cost me almost $and the contents are priceless as they are handmade baby blankets I made for twin girls of a friendI can not pay for return shipping and they did tell me that the items were being returned, but can't give

We tried to use this service for the first time in march It has not gone well The package was lost within days and via their chat line we keep getting strung along I finally went to their subcontractor (FedEx) but we could do nothing since they had contracted FedEx out they had to make a complaint After a week of "chatting" I learned today they require a snail mail complaint to their Florida office then we will wait who knows how long This is very poor service We out $in product for a retail seller in UK + $shipping charge and no one will even talk with me no e-mail or phone numbers Only Philippine chat employees who don't know much DO NOT USE THIS COMPANY We are submitting a recharge for at least the shipping charges I see they turned off their review rankings

shipped item nearly a month ago, I tried to contact with them times in writing to ask what is going on with my packageNO SERVICE OR RESPONSEBAD
I have shipped a package after I had contact with themThen after making the payment and shipped the package there is no one to talk to and ask why my package is not delivered and I cannot contact with anybodyI have written to them times and tried to reach anyone with the company, but there is no one to talk to and they never responded to my written request with their link "Contact Us"I have also emailed them times to find out what is going on with my package, but the something, no one ever responds to meAt this point I have lost all faith in them and I worry the package may have been lost or stollen by hemI don't know why the company does not have a contact number or why they do not respond to their customers

Parcel Monkey does NOT deliver my package and has my package held undetectable at their partnered collection warehouse
Shipment ID: PM_XXXXXXX_XXXXXXX
Parcel Monkey does NOT deliver my package and has my package held undetectable at their partnered collection warehouse at Santa Fe AveRedondo Beach, CA XXXXX
I delivered a package to Malaysia on 12/15/via Parcel Monkey Express International that promised to be delivered in 2-business days
The timelines are:
12/15/
Package picked up by FedEx courier to be delivered to the collection warehouse at Redondo Beach, CA
12/17/
Package delivered & signed by AAREVALO (https://www.fedex.com/apps/fedextrack/?tracknumbers=XXXXXXXXXXXXXXX&cntry_code=...⇄ /> 12/19/
Asked Parcel Monkey representatives if the package will be delivered within 2-days and DHL Tracking provided (http://www.dhl.com/en/express/tracking.html?AWB=XXXXXXXXXX&brand=DHL)
12/20/
DHL tracking has NO update or collected info; e

Slow to No customer servicehours for a single response/No response at all

boxes sent from Dublin Ireland to Santa Pola in SpainBoth apparently 'lost'PM refusing to help
I paid for parcels to go from Dublin, Ireland to Santa Pola, Spain on 30th August I dropped both boxes to DPD in Santry, Dublin, Ireland on September 3rdI kept checking the tracking information and apparently both boxes have arrived in Spain, but the courier cannot find my addressI Have updated all information about my address, including my telephone number and Parcel Monkey are refusing to helpI paid extra to have insurance on these parcels in case this would happenIt is IMPERATIVE that I receive both boxes as they contain personal items

I believe this company is a total scamThey take money for freight forwarding services all over the world, but lose the parcel and offer no explanati
It took two months to get package from Mesa to New York on way to South AfricaIt was said to be there in 6-days.They give you the runaroundYou can only contact them by emailExcuse after excuse.Then two months later they say they lost the parcel but the USPS tracking number shows it sitting in USPS facility in New York

ScamThey advertise a price that's half what the post office charges for international shippingWhen your package arrives, they say it will cost almost twice the value of the contents of the package in feesIf you don't pay it, they keep your thingsI was ripped off for $These people should be in jail

DO NOT USE PARCEL MONKEY! They lost my package with legal documents and just said they wont take any responsibility!

AWFULTERRIBLEUNRESPONSIVECustomer service is not providing a waiver for my lost package, so that I can get reimbursed from FedExThey literally cannot send a two-sentence letter over a month after I filed my claim for the package they lostWorst experience with a company ever...not just for shipping - ANY company

Five weeks ago, I used Parcel Monkey to send a package from Boston to Dubai (UAE) the Order # is PMO37XFKpackage remains lost/ unaccounted for
The Order # is PMO37XFK It was sent on March I was informed it would arrive in Dubai within days As instructed, it was sent from USPS onto New York, where the courier would direct it on to Dubai