Park Plus Valet Services

Unfortunately, due to the fact that the vehicle had left the facility with any report of damages we cannot accept a claim for damages and be held liable for damages discovered after that time

Our position remains as follows: 1- Vehicle was jumped used a fuse protected jump pak which safely jumps a carAdditional attempts were made with consumer approval and request.2- We have yet to see any paperwork from any repair facility referencing any repairs or more importantly specifically stating any issues were caused with a jump pak.3- We are not responsible for any mechanical issues with any vehicles not caused directly by our negligence.Thanks you.Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump startThis may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causesOur policy is to use a jump pack exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicleOur staff is trained in the safe use of jump packs.When a vehicle will not start using this method we wait until the customer returns for further instructionsUnfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) times.Upon request we also attempted to jump this vehicleIt did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselves.We have not spoken to anyone at [redacted] , or seen any correspondence about any damagesHowever, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issues.We did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon requestLarry T***Director of OperationsPARK PLUS AIRPORT PARKINGPARK PLUS VALET SERVICE [redacted]

Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump startThis may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causesOur policy is to use a jump pack exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicleOur staff is trained in the safe use of jump packsWhen a vehicle will not start using this method we wait until the customer returns for further instructionsUnfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) timesUpon request we also attempted to jump this vehicleIt did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselvesWe have not spoken to anyone at [redacted] , or seen any correspondence about any damagesHowever, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issuesWe did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon request

Customer [redacted] parked his Black Nisssan Altima at Park Plus Airport parking on April **, at appox 6:amThey returned and picked up their vehicle on April **, at 7:pmUpon return customer claimed their windshield was cracked and damaged with an additional chip which was revealed upon close examinationThere was no indication on any blunt trauma to the windshield (such as getting stuck with a bat) or damage that could have been caused by getting hit with a large rockThere is no evidence of any negligence on the part of Park Plus Airport ParkingIn addition the vehicle never left the Park Plus facility during the days the vehicle was storedThe vehicle was never driven over miles per hour while in our facility and was moved twiceOne on entry, parked, and again on exitThe damages noted are indicative of "road chip" damage which is fairly common, and over 90% of vehicles on the road have themThey can easily crack out without notice, and regularly do with extremes of temperatures, especially parked in an open lot under the sunRoad chips can happen any timeAdditional information is available here: [redacted] Park Plus Airport Parking has posted notice of the causes of windshield cracks and, lacking negligence, a policy of not accepting responsibility for themIn an effort to resolve the situation and satisfy our customer Park Plus Airport Parking will refund and parking charges for this stay, and invite [redacted] to return for a complimentary stay on their next vacationPlease communicate this acceptance directly to [redacted] Thank you [redacted] ***

"""Dear *** ***; Sorry for the delay in addressing your refund/creditI have taken the liberty of refunding the charges paid at the facility to your credit card and have attached your updated receipt for your recordsSince we did not collect the amount you paid for the ***, (its was
paid directly to ***) I cannot refund that but will offer you a credit towards future parking in the amount of $Simply save and reply to this email when you are ready to travel and I will make your reservation and apply the credits, and assure you a situation like what occurred will never happen againWe hope you will give us the opportunity to win back your businessLarry T*** Director of Operations PARK PLUS AIRPORT PARKING

To Whom it May Concern, In regards to *** *** claim we have taken full responsibility for the damages that have occurred in our parking lot** *** was given options to have this fixedHis first option to have his car repaired at no cost to him at our body shopThis would have been the
fastest way to get the car repairedHowever ** *** decided to take a settlement check for the damagesWe settled on the amount of $for his damages and have sent him a check for this total on 6/The release from for this check was received by our office on *** a total of business days after the release form was received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our position remains as follows: 1- Vehicle was jumped used a fuse protected jump pak which safely jumps a car. Additional attempts were made with consumer approval and request.2- We have yet to see any paperwork from any repair facility referencing any repairs or more importantly specifically  stating any issues were caused with a jump pak.3- We are not responsible for any mechanical issues with any vehicles not caused directly by our negligence.Thanks you.Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump start. This may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causes. Our policy is to use a jump pack exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicle. Our staff is trained in the safe use of jump packs.When a vehicle will not start using this method we wait until the customer returns for further instructions. Unfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) times.Upon request we also attempted to jump this vehicle. It did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselves.We have not spoken to anyone at [redacted], or seen any correspondence about any damages. However, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issues.We did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon request. Larry T[redacted]Director of OperationsPARK PLUS AIRPORT PARKINGPARK PLUS VALET SERVICE[redacted] ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I tried to contact the business.  I offered to forward the report from [redacted].  I was never given the opportunity to do so.  I understand that a multitude of problems can occur.  I am upset at the dishonesty of the workers.  They had to know that there were problems with my car.  They did not try to explain this at all.  They sent me out for a car that wasn't pulled out because it wouldn't start.  Yes, they tried to assist when I got there.  However, the repeated attempts flooded the gauges and resulted in a huge cost.  Had they said in the begin that my car did not start, I could have taken different measures.  I only had one email exchange and was told that they would provided me with a refund of my parking charges.  Let's be reasonable.  I gave them a car in working condition.  I dropped my car off at 5. A.M.  Of course I drove with my light on.  As professionals you mean to say that you do not know how to turn light off?  In my report it states that the car was improperly jumped which cause a multitude of problems to follow.  Why are they not wiling to take responsibility for what occurred or even investigated the situation?  At the time they offered very little assistance.  If my nephew had not been willing to pick me up, I would have been stranded.  They offered little assistance in resolving the matter.This is not my first time parking my car at such an establishment.  This is the first time that my car was returned worse than when it arrived.  I think if a business stands by its name, they should make amends when they wrong their customers.  The cost to repair my vehicle was $738.66.  My cost to park was $66.17.  How does this make amends?  Furthermore, as I stated before, multiple cars had a similar issue of not starting.  Why was I the only one who was treated as if they didn't have a clue that anything was wrong?  
 I am deeply upset that Parks Plus is unwilling to cooperate and pay for the repair of my vehicle when they were at fault.  I will be forwarding the report from [redacted].  My apologies, I do not have a scanner available at this time.  I wish to reply as speedily as possible. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This response from the business is erroneous and ridiculous.  At no point during my correspondence with Park Plus Airport Parking which has all been written, have I ever indicated that the damage to my car was noted after washing the car.  The damage to the car was noted when I arrived home that same evening in my well lit garage at approximately 1 AM.  I called their facility that very morning to report the damage that I discovered.  I also sent pictures that very morning of the damage.  The car was not washed prior to noting the damage or taking the pictures. For them to fabricate such information is grossly unprofessional. I indicated that because of the fact that their facility was dark, in addition to the snow conditions I was not able to see the damage on the car.  I do not think that leaving the facility precludes them from being responsible for damage caused to my car while it was in their possession especially since the facility is so dark you can’t even see your car well enough to access any damage.Regarding the issue of the estimates, I took the car to two local repair shops both of which are reputable and I received two estimates.  The variation between the estimates is not something that I am in control of.  I have no personal background in mechanics or car repair.  If the business would like other estimates done of the damage I have no problem in doing that.    I have only communicated with them via email and when I called to report the claim.  Today prior to receiving this message I called to speak to Larry from the claims department at Park Plus Airport Parking because I was concerned about not having heard anything back from them via to Revdex.com but I never reached him and I left a message.  He called back but I missed the call.  I do not know where they are getting this kind of information from regarding damage to the car at a car wash etc.  This is basically a business that does not want to own up to its responsibility to a customer whose vehicle was damaged in their facility.  I am not satisfied with their response and would like this issue addressed further.       ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer [redacted] parked his Black Nisssan Altima at Park Plus Airport parking on April **, 2015 at appox 6:00 am. They returned and picked up their vehicle on April **, 2015 at 7:00 pm. Upon return customer claimed their windshield was cracked and damaged with an additional chip which was...

revealed upon close examination. There was no indication on any blunt trauma to the windshield (such as getting stuck with a bat) or damage that could have been caused by getting hit with a large rock. There is no evidence of any negligence on the part of Park Plus Airport Parking. In addition the vehicle never left the Park Plus facility during the 4 days the vehicle was stored. The vehicle was never driven over 10 miles per hour while in our facility and was moved twice. One on entry, parked, and again on exit. The damages noted are indicative of "road chip" damage which is fairly common, and over 90% of vehicles on the road have them. They can easily crack out without notice, and regularly do with extremes of temperatures, especially parked in an open lot under the sun. Road chips can happen any time. Additional information is available here: [redacted] Park Plus Airport Parking has posted notice of the causes of windshield cracks and, lacking negligence, a policy of not accepting responsibility for them. In an effort to resolve the situation and satisfy our customer Park Plus Airport Parking will refund and parking charges for this stay, and invite [redacted] to return for a complimentary stay on their next vacation. Please communicate this acceptance directly to [redacted]. Thank you. [redacted]

Customer did indeed leave the facility and called back later to report damages to their vehicle that may have occurred at any time after leaving facility. They also claim that damages were not discovered until after the car was washed. The damages indicated are more indicative of mechanical damage...

with a car wash machine that with vehicle to vehicle contact which might have occurred in the facility. A claim form was emailed to them to complete as a matter of record. Our intake ticket clearly indicates that claims cannot be accepted after vehicle leaves facility. Our on site signage indicates that claims cannot be accepted after vehicle leaves facility. Our claims forms clearly indicates that claims cannot be accepted after vehicle leaves facility. Customer also submitted 2 different estimates for damages which vary from $625 to nearly $1500, almost double. With such a wide range of damage estimates, both documents become suspect. Our original decision remains in that we cannot accept liability after the vehicle has left the parking lot.

Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump start. This may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causes. Our policy is to use a jump pack...

exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicle. Our staff is trained in the safe use of jump packs. When a vehicle will not start using this method we wait until the customer returns for further instructions. Unfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) times. Upon request we also attempted to jump this vehicle. It did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselves. We have not spoken to anyone at [redacted], or seen any correspondence about any damages. However, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issues. We did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon request.

Unfortunately, due to the fact that the vehicle had left the facility with any report of damages we cannot accept a claim for damages and be held liable for damages discovered after that time.

Review: On January **, 2016, my husband and I where traveling back from [redacted] to New York landing at JFK international airport. The previous day 1/**/16 the city had a snow storm. Many flights were cancelled but our flight was not, in fact, we where only delayed 45 minutes!! I called Park Plus before our flight departed [redacted]. At that time I was assured that our car was not covered in snow and was ready for our pick up (at that time no one mentioned anything about not being able to pick us up and bring us to our car when we arrived at 7 pm which is standard practice) We arrived at 7 pm and called Park Plus for our pick up. At that time we were told that they had no means to get us and we should just take a cab. We waited on line for a cab at JFK for an 1 hr and 30 min to take us 10 minutes away to our car at Park Plus. When we arrived we were told to call the next day and speak to the owner about getting reimbursed. I sent and email to the owners at Park Plus the following day 1/**/16 and addressed it to Larry and Anthony. I then waited a few day for a response and made a phone call to their office in NJ. I left a message with the secretary who took all of my information and said that someone would return my call. I had to call again on 2/*/16 and spoke to Ruth who assured me that she would let Larry know that I had not even been acknowledged as of 2/*/16. I believe I gave this company many opportunities to respond to my request. I spent $20.30 for a cab ride that should have never happened and I would like a full refund.Desired Settlement: to be acknowledged

an apology

a check

anything at this point would be nice

Business

Response:

"""Dear [redacted]; Sorry for the delay in addressing your refund/credit. I have taken the liberty of refunding the charges paid at the facility to your credit card and have attached your updated receipt for your records. Since we did not collect the amount you paid for the [redacted], (its was paid directly to [redacted]) I cannot refund that but will offer you a credit towards future parking in the amount of $22.00. Simply save and reply to this email when you are ready to travel and I will make your reservation and apply the credits, and assure you a situation like what occurred will never happen again. We hope you will give us the opportunity to win back your business. Larry T[redacted] Director of Operations PARK PLUS AIRPORT PARKING

Review: On August **, 2015 I dropped my vehicle off at Park Plus Airport Parking. On August **, 2015 when I returned from my trip, my friend called in both of our parking tickets. When I arrived at the facility, she went in first to pay for her parking then did I. I was told that my car was waiting for me outside. Her car was waiting to exit, mine was not. I looked around for my vehicle yet it was not there. The female clerk (Chandra) came out of the office. She asked for my keys then walked towards where the other cars that were not leaving was parked. I left my bags near my friend and was intending to pull my car up near hers. I turned the key, the light came on but the engine didn't turn over. I was confused. I tired again, nothing. I couldn't believe my car was dead. I got out of my car annoyed because this is why my car wasn't pulled out. The valet came over and asked what was wrong. I explained and he said he would get the portable battery charger. He went and tried to jump my car, nothing worked. He said the pack was dead then proceeded to use other customer's cars to try to jump mine. Again nothing. My friend called AAA and told them I would need a battery replacement. When road side service man came, he tried to jump then changed the battery. Nothing. He said I needed it looked at by a mechanic. I called for a tow and was told it would take longer than a service center would be open. I made an appointment for Monday. As I waited for my nephew to pick me up I noticed several cars would not start and the valets always tried to jump the vehicle BEFORE the owner came to pick it up. On Monday my car was towed to [redacted] in Queens. I was told there by the mechanic that a major fuse was blown due to improper jumping, either in an attempt to jump another vehicle with my vehicle or my vehicle itself. The multiple attempts caused multiple fuses blown and gauges to flood resulting in a costly repair. I filed a claim with this business. They are refusing to pay for repairs.Desired Settlement: I filed a complaint with this business providing them with very detailed description of the incident. They are refusing to pay the cost of repair, which they are at fault. [redacted] has already filed a report on my behalf. The cost of repair was $738.66. The employees knew my vehicle would not start. Instead of saying this they tried to hide it, which is why my car was not pulled out for me. Had they been honest, I could have called a tow truck and had my car taken for service ASAP.

Business

Response:

Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump start. This may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causes. Our policy is to use a jump pack exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicle. Our staff is trained in the safe use of jump packs. When a vehicle will not start using this method we wait until the customer returns for further instructions. Unfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) times. Upon request we also attempted to jump this vehicle. It did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselves. We have not spoken to anyone at [redacted], or seen any correspondence about any damages. However, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issues. We did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I tried to contact the business. I offered to forward the report from [redacted]. I was never given the opportunity to do so. I understand that a multitude of problems can occur. I am upset at the dishonesty of the workers. They had to know that there were problems with my car. They did not try to explain this at all. They sent me out for a car that wasn't pulled out because it wouldn't start. Yes, they tried to assist when I got there. However, the repeated attempts flooded the gauges and resulted in a huge cost. Had they said in the begin that my car did not start, I could have taken different measures. I only had one email exchange and was told that they would provided me with a refund of my parking charges. Let's be reasonable. I gave them a car in working condition. I dropped my car off at 5. A.M. Of course I drove with my light on. As professionals you mean to say that you do not know how to turn light off? In my report it states that the car was improperly jumped which cause a multitude of problems to follow. Why are they not wiling to take responsibility for what occurred or even investigated the situation? At the time they offered very little assistance. If my nephew had not been willing to pick me up, I would have been stranded. They offered little assistance in resolving the matter.This is not my first time parking my car at such an establishment. This is the first time that my car was returned worse than when it arrived. I think if a business stands by its name, they should make amends when they wrong their customers. The cost to repair my vehicle was $738.66. My cost to park was $66.17. How does this make amends? Furthermore, as I stated before, multiple cars had a similar issue of not starting. Why was I the only one who was treated as if they didn't have a clue that anything was wrong?

I am deeply upset that Parks Plus is unwilling to cooperate and pay for the repair of my vehicle when they were at fault. I will be forwarding the report from [redacted]. My apologies, I do not have a scanner available at this time. I wish to reply as speedily as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our position remains as follows: 1- Vehicle was jumped used a fuse protected jump pak which safely jumps a car. Additional attempts were made with consumer approval and request.2- We have yet to see any paperwork from any repair facility referencing any repairs or more importantly specifically stating any issues were caused with a jump pak.3- We are not responsible for any mechanical issues with any vehicles not caused directly by our negligence.Thanks you.Being a long term parking facility we come across numerous instances when a clients vehicle needs a jump start. This may be caused by an interior light being left on, a GPS or phone charger being left plugged in, a door slightly ajar or a multitude of other causes. Our policy is to use a jump pack exclusively, as a jump pack has certain safeguards to prevent any incorrect connection to a vehicle. Our staff is trained in the safe use of jump packs.When a vehicle will not start using this method we wait until the customer returns for further instructions. Unfortunately this causes delays in retrieving vehicles which is also compounded during peak (busy) times.Upon request we also attempted to jump this vehicle. It did not start, and unfortunately there were other mechanical issues that seemed to have manifested themselves.We have not spoken to anyone at [redacted], or seen any correspondence about any damages. However, we cannot be responsible for any damages that have not been caused by our negligence including mechanical issues.We did offer to reimburse our client for her parking charges as a courtesy, which was declined, and which we will be happy to do upon request. Larry T[redacted]Director of OperationsPARK PLUS AIRPORT PARKINGPARK PLUS VALET SERVICE[redacted]

Review: My vehicle was parked at this location for 5 days. My windshield was damaged, it had two cracks and a large chip on it. The worker at the location reassured me their insurance company would cover the cost. It has been 7 weeks now and there has not been a resolution to this situation. [redacted] the [redacted] said they would review the cameras and I have not heard anything back from him yet. This company is not reliable and I doubt if they are insured. The drivers there drive and park the vehicles reckless.Desired Settlement: $230.00 cost to replace my windshield

Business

Response:

Customer [redacted] parked his Black Nisssan Altima at Park Plus Airport parking on April **, 2015 at appox 6:00 am. They returned and picked up their vehicle on April **, 2015 at 7:00 pm. Upon return customer claimed their windshield was cracked and damaged with an additional chip which was revealed upon close examination. There was no indication on any blunt trauma to the windshield (such as getting stuck with a bat) or damage that could have been caused by getting hit with a large rock. There is no evidence of any negligence on the part of Park Plus Airport Parking. In addition the vehicle never left the Park Plus facility during the 4 days the vehicle was stored. The vehicle was never driven over 10 miles per hour while in our facility and was moved twice. One on entry, parked, and again on exit. The damages noted are indicative of "road chip" damage which is fairly common, and over 90% of vehicles on the road have them. They can easily crack out without notice, and regularly do with extremes of temperatures, especially parked in an open lot under the sun. Road chips can happen any time. Additional information is available here: [redacted] Park Plus Airport Parking has posted notice of the causes of windshield cracks and, lacking negligence, a policy of not accepting responsibility for them. In an effort to resolve the situation and satisfy our customer Park Plus Airport Parking will refund and parking charges for this stay, and invite [redacted] to return for a complimentary stay on their next vacation. Please communicate this acceptance directly to [redacted]. Thank you. [redacted]

Review: I left my car at Park Airport parking on April [redacted]I arrived April [redacted]and the valet guy drove My vehicle with the emergency brake on which caused my brake lines to breaks I had to rent a vehicle to get me from New York City to Atlantic City the [redacted] said that he would call me and let me know the problemthe next day the [redacted] said that a mechanic was going to look at the carthen the [redacted] called me on Tuesday and told me that they found the problem with the car and that they were going to take care of the damages and pay for the damages and the rentalthen on Wednesday a man by the name of Larry called me and told me that it was wear and tear and he was not going to be held responsible for the damages this cost me to pay for the repairsthe rental and told him off work to get my vehicle its not fair that I give them my vehicle in good hands and the return my vehicle damage and too many people going back and forth telling information and all the people are on the same pageDesired Settlement: Refund

Business

Response:

CUSTOMER COMPLAINED THAT VEHICLE WAS RETURNED AFTER 12 DAYS OF STORAGE WITH A BRAKE FLUID LEAK. PARK PLUS STAFF AGREED TO ACCESS MECHANICAL DAMAGES FOR CUSTOMER BY DELIVERING TO MECHANIC FOR ASSESSMENT. SINCE CUSTOMER ARRIVED LATE AT NIGHT ON A WEEKEND CUSTOMER NEEDED A RENTAL TO RETURN HOME. PARK PLUS PERSONAL INDICATED THAT IF DAMAGES WERE CAUSED BY NEGLIGENT ACTIONS ON OUR PART THAT THE COMPANY WOULD PAY FOR DAMAGES.

UPON EXAMINATION BY QUALIFIED MECHANIC IT WAS DETERMINED THAT BRAKE LINE FAILURE WAS CAUSED SOLELY BY CORROSION, AS A RESULT OF NORMAL WEAR AND TEAR, AND OR POSSIBILITY OF PREVIOUS FLOODING ON THIS 10+ YEAR OLD VEHICLE. UPON DELIVERY TO CUSTOMER VALET ATTENDANT NEEDED TO USE EMERGENCY BRAKE TO STOP VEHICLE.

SINCE THE MECHANICAL FAILURE ISSUE WAS THE CAUSE AND NOT ANYTHING THAT PARK PLUS COULD OR SHOULD HAVE PREVENTED, PARK PLUS IS NOT RESPONSIBLE FOR REPAIRS.

PHOTOS WERE SUBMITTED TO CUSTOMER AS WELL AS DEFECTIVE PARTS UPON RETURN OF VEHICLE.

Business

Response:

CUSTOMER COMPLAINED THAT VEHICLE WAS RETURNED AFTER 12 DAYS OF STORAGE WITH A BRAKE FLUID LEAK. PARK PLUS STAFF AGREED TO ACCESS MECHANICAL DAMAGES FOR CUSTOMER BY DELIVERING TO MECHANIC FOR ASSESSMENT. SINCE CUSTOMER ARRIVED LATE AT NIGHT ON A WEEKEND CUSTOMER NEEDED A RENTAL TO RETURN HOME. PARK PLUS PERSONAL INDICATED THAT IF DAMAGES WERE CAUSED BY NEGLIGENT ACTIONS ON OUR PART THAT THE COMPANY WOULD PAY FOR DAMAGES.

UPON EXAMINATION BY QUALIFIED MECHANIC IT WAS DETERMINED THAT BRAKE LINE FAILURE WAS CAUSED SOLELY BY CORROSION, AS A RESULT OF NORMAL WEAR AND TEAR, AND OR POSSIBILITY OF PREVIOUS FLOODING ON THIS 10+ YEAR OLD VEHICLE. UPON DELIVERY TO CUSTOMER VALET ATTENDANT NEEDED TO USE EMERGENCY BRAKE TO STOP VEHICLE.

SINCE THE MECHANICAL FAILURE ISSUE WAS THE CAUSE AND NOT ANYTHING THAT PARK PLUS COULD OR SHOULD HAVE PREVENTED, PARK PLUS IS NOT RESPONSIBLE FOR REPAIRS.

PHOTOS WERE SUBMITTED TO CUSTOMER AS WELL AS DEFECTIVE PARTS UPON RETURN OF VEHICLE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Park plus [redacted] left me a message stating they would take care of the problem and then another member said no they would not parkplus is changing the story

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Park plus [redacted] left me a message stating they would take care of the problem and then another member said no they would not parkplus is changing the story

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

The company was totally rude and unwilling to help us ark. They said that since there was a snowstorm, they had no room in the lot, however I made the reservation after the storm and they should have notified me before getting to the lot. Not to mention that when I got to the lot, they were very rude. I tried calling corporate, but they disconnected before answering my call twice. Then I went in to have them call the owner from their phone and he answered immediately. He did not try to offer any solutions, and after trying to make excuses for his terrible service, he continued to use vulgar language,

Review: I parked my car in their lot and picked up my car at 130 am on the morning of July *, 2014. It was dark, raining and late. I noted damage to my car the next day and called them to report it. I have sent pictures to them as well. I am told they are not responsible for damage reported after the car left the lot. My car sustained damage while in that lot. They will not take responsibility for the damage and the owner has not returned my phone calls.Desired Settlement: I would like them to pay for the repair of the damage.

Business

Response:

I became aware of this complaint today 8/*/2014 as it was sent to our airport location and not corporate headquarters.

Customer did not fill out a claim form for damages as requested by company policy and did not report any damages before vehicle left the facility as required by company liability policy and clearly indicated on customers valet ticket.

Customer did call days later to report damages that were just discovered on her Red Honda Accord. As per the above mentioned company policy customer was informed that Park Plus cannot be responsible for any damages claimed after vehicle has left the facility, as damages could have occurred at that time.

Customer sent an email to location [redacted] on July ** with photos of alleged damages sustained.

There are 7 different areas of damage noted on the entry vehicle survey ticket that are entered into our industry standard, time and date stamped damage tracker software which is marked as June **, 2014 at 1:33 pm, the time of entry.

Due to these 2 facts: Damage not reported at facility, and preexisting damages noted on vehicle, customer was correctly notified that Park Plus Airport Parking cannot be responsible for damages claimed.

Park Plus Airport Parking will provide to Revdex.com, upon request a copy of our damage tracker printout for this vehicle, as well as a copy of claims policy printed on customer Valet Ticket.

It should also be noted that Park Plus Airport Parking will cooperate with the Revdex.com to reach a fair and equitable settlement for all parties involved if a further resolution is deemed appropriate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No, my complaint has not been resolved, and in fact, there is a serious error in the report you received from Park Plus. I made the intial phone calls on the dates I mentioned in my original complaint. When my calls were not returned, I called again, on July ** and spoke with [redacted] at Park Plus who identified herself as the [redacted]. I told her of my initial phone calls and she said "nothing was noted" in their book about my calls.

According to [redacted], there is an inventory check list of damages that is done upon the entry into the lot. She noted that this list is timestamped and the time can not be changed. She also noted that there were 7 damaged areas to my car (?). I have a copy of this Damage Tracker list (from [redacted]) of my car. In reading the response from Park Plus, it is noted that the time of entry for my car was 1:33 pm on June **, 2014. I dropped my car off at approximately 5:45 am as I had to catch a 7 am flight to Seattle, Washington. I had a colleague with me who can attest to this fact. At 1:33 pm on June **, I was on a plane to Seattle. I have boarding passes, etc. to support this. So while they did an inventory, it appears that it was done approximately 7 hours after my car was dropped off.

In Park Plus response to [redacted] they note" no complaints noted" -I did complain when I noticed the damage but that person did not follow-up and I then called again on July **.

I did not report the damage to my car at the time I picked it up because it was 130 am, dark and raining. I went to pay the bill and my colleagues had the van driver put our bags in the car and I left.

I will continue to persue this matter and go to court if need be.

I thank you for your attention to this matter.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir/Madame;

In response to Consumer complaint # [redacted] rebuttal by consumer and in consideration of the following:

-No accident or damage claim form was submitted or filed

-Consumer left premises and called in the next day to report a scratch on vehicle

-Claims process is clearly indicated on consumer receipt requiring damages are reported before vehicle leaves premises.

-Damage was never seen, viewed or witnessed by Park Plus employees

And in regards to our response in light of the above explanations:

-Consumer was offered 100% guaranteed repair at no cost to her, which was denied.

-Consumer was offered 50% payment based on her repair estimate, which was denied.

As consumer is still not happy with our offer, and in the interests of settling this matter to her benefit, Park Plus will, without accepting liability, pay her demand of $443.57.

Upon acceptance of our offer and notification of such acceptance as full and final settlement to [redacted], we will forward check payable to the body shop of her choice.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am attaching the e-mail I have sent to [redacted] and will be more than happy to notifiy you of the completed resolution once I receive the check.

Thank you so much for your assistance in this matter. It is nice to know that Revdex.com handles complaints effectivley and in a timely manner. Thank you.

Sincerely,