Park Regency Apartments

I have attached [redacted] credit application as well signature's authorizing the dealership to apply for financing with American Honda and MCUIf there is any further assistance that is needed, please email myselfThank you

[redacted] This complaint is being reviewed by Honda CorporateIt was brought to their attention that customer has bass on max level.We are awaiting response from Corporate? Thank You--? ? Roberta A [redacted] Customer Service Honda of New Rochelle [redacted] ***

Customer was supposed to do an emission inspection as per ConnState to complete her registration on carOur managers called her numerous time to provide us the proper info but haven't heard back until recentlyThe other two mitigating circumstance was her insurance was in lapse and ConnState DMV upgraded there software which caused major delay in there registration processWe have in the meantime resolved all issues with the customerHonda of New Rochelle had to hire an outside company to expedite the registration and her plates? ?

Customer came in stating the air conditioning unit wasn't working properly not knowing the vents were shut off voluntaryOur service manager Bill C [redacted] opened up all the vents and explained why the A.C unit wasn't working properlyWith regards to the Xm radio, the customer did not know how to operate the unitAfter explaining how the presents work, customer was ok with the unitA few weeks later customer put in a complaint with b.b.b stating both issues are again happeningWe asked if the customer can come in for us to look at the issues but he refused

Customer was supposed to do an emission inspection as per ConnState to complete her registration on carOur managers called her numerous time to provide us the proper info but haven't heard back until recentlyThe other two mitigating circumstance was her insurance was in lapse and ConnState DMV upgraded there software which caused major delay in there registration processWe have in the meantime resolved all issues with the customerHonda of New Rochelle had to hire an outside company to expedite the registration and her plates

Revdex.com:At this time, my complaint, ID [redacted] regarding Honda of New Rochelle has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Mr P*** did not respond to my calls and messages and not to the complaint until you called himMr Bill C*** the service manager told Corporate Honda that he found nothing wrong and declined to adress the problemHe is wrong , I don't trust both of themI would like to discuss this matter with the owner of the Dealership and all I need now is the name and contact info of the President/owner of the dealership. Wish you a nice weekend, Thanks for your help and input
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer came in stating the air conditioning unit wasn't working properly not knowing the vents were shut off voluntaryOur service manager Bill C*** opened up all the vents and explained why the A.C unit wasn't working properlyWith regards to the Xm radio, the customer did not know how to operate the unitAfter explaining how the presents work, customer was ok with the unitA few weeks later customer put in a complaint with b.b.b stating both issues are again happeningWe asked if the customer can come in for us to look at the issues but he refused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Honda of New Rochelle has been resolved
Sincerely,*** ***

The refund was requested by our used car departmentDue to the customer purchasing two cars, there was some confusion with regards to refund processAfter one of the deals fell through our used car manager did request the monies to be refundedI have attached a refund receiptCustomer should see
the refund post to there account within 48-hrsRitesh P***

I have just gotten off the phone with the new G.MRitesh P***, who did say he tried to call you and hadn’t heard back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You have a new message from the New York Revdex.comComplaint # *** Thank for your help, I just discovered the actual response of Mr C***This is not the truth neither Mr C*** nor anybody of his staff talked to me about the vent, As a matter of fact the flow from this specific vent is still lowNeither Mr C*** nor anybody of his staff spoke with me about the satellite radio, And as a matter of fact it is still not workingThe complaints to Revdex.com and to Corporate Honda was immediately after picking the car and not weeks laterThe customer service person of Corporate Honda was told by Mr C*** that nothing is wrong and he declined to do anything about itMr P*** is wrong I tried to talk with him at the time of the while the car was at the service he was out of his deskLeft messages on his a/answering machine He did not respond until this last Friday after you talked with him and I did talk to himI would like to talk at this point with his boss the owner/President of this Dealership but they refused to give me his name and contact infoI believe it is my right and will appreciate any advice from Revdex.com how to get this infoThank you!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have attached *** *** credit application as well signature's authorizing the dealership to apply for financing with American Honda and MCUIf there is any further assistance that is needed, please email myselfThank you

Revdex.com:At this time, my complaint, ID *** regarding Honda of New Rochelle has been resolved
Sincerely,*** ***

I have reached out to the customer apologizing for the callbackWe had placed the caller in our do not call listI have reached out to our BDC department and all vendors not to call the customerCustomer has received only two calls from our dealership in the last four monthsI have asked
the customer to reach out too me for a goodwill oil change and/or tire rotation for his inconvenienceCustomer has serviced his car with our dealership in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You have a new message from the New York Revdex.comComplaint # *** Thank for your help, I just discovered the actual response of Mr C***This is not the truth neither Mr C*** nor anybody of his staff talked to me about the vent, As a matter of fact the flow from this specific vent is still lowNeither Mr C*** nor anybody of his staff spoke with me about the satellite radio, And as a matter of fact it is still not workingThe complaints to Revdex.com and to Corporate Honda was immediately after picking the car and not weeks laterThe customer service person of Corporate Honda was told by Mr C*** that nothing is wrong and he declined to do anything about itMr P*** is wrong I tried to talk with him at the time of the while the car was at the service he was out of his deskLeft messages on his a/answering machine He did not respond until this last Friday after you talked with him and I did talk to himI would like to talk at this point with his boss the owner/President of this Dealership but they refused to give me his name and contact infoI believe it is my right and will appreciate any advice from Revdex.com how to get this infoThank you!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have attached *** *** credit application as well signature's authorizing the dealership to apply for financing with American Honda and MCUIf there is any further assistance that is needed, please email myselfThank you

*** *** This complaint is being reviewed by Honda CorporateIt was brought to their attention that customer has bass on max level.We are awaiting response from Corporate? Thank You--? ? Roberta A*** Customer Service Honda of New Rochelle ** ** *** ***
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