Park Regency Apartments

Revdex.com:At this time, my complaint, ID *** regarding Honda of New Rochelle has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Customer was supposed to do an emission inspection as per ConnState to complete her registration on carOur managers called her numerous time to provide us the proper info but haven't heard back until recentlyThe other two mitigating circumstance was her insurance was in lapse and ConnState
DMV upgraded there software which caused major delay in there registration processWe have in the meantime resolved all issues with the customerHonda of New Rochelle had to hire an outside company to expedite the registration and her plates? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been
resolved because:
Mr P*** did not respond to my calls and messages and not to the complaint? until you called himMr Bill C*** the service manager told Corporate Honda that he found nothing wrong and declined to adress the problemHe is wrong , I don't trust both of themI would like to discuss this matter with the owner of the Dealership and all? I? need now is the name and contact info of the President/owner? of the dealership.? ? Wish? you? a nice weekend, Thanks for your help and input
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Customer has been contacted by the dealership and is currently adhering to the customers requestAny further assistance can be obtained by emailing or calling myself?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Honda of New Rochelle has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

I have reached out to the customer apologizing for the callback. We had placed the caller in our do not call list. I have reached out to our BDC department and all vendors not to call the customer. Customer has received only two calls from our dealership in the last four months. I have asked...

the customer to reach out too me for a goodwill oil change and/or tire rotation for his inconvenience. Customer has serviced his car with our dealership in 2015.

The refund was requested by our used car department. Due to the customer purchasing two cars, there was some confusion with regards to refund process. After one of the deals fell through our used car manager did request the monies to be refunded. I have attached a refund receipt. Customer should see...

the refund post to there account within 48-72 hrs. Ritesh P[redacted]

Initial Business Response /* (1000, 5, 2016/01/12) */
Records indicate that the apartment was vacated on April 28, 2015. A pre-move out inspection was conducted on April 15th with a lease holder and it was determined that the apartment needed a partial paint of the flat walls, a full paint of the...

kitchen and bathroom, a light carpet shampoo and a light cleaning. The resident, signed the pre-move out inspection in agreement with the assessment of the condition.
Our move out process was followed after obtaining possession of the premises and a move out statement was prepared on May 5, 2015 showing deductions for the following items:
Light cleaning $160.00 (our contracted cost)
Painting $73.00 (discounted from our cost of $220 based of length of residency)
Unpaid Utilities from 2/18/15 - 4/28/15 $107.86
Records indicate that the security deposit held on the apartment was in the amount of $1100.00.
A joint refund check, check number XXXXX, was cut on May 6, 2015 for the balance due to the departing residents in the amount of $759.14. Records indicate that this check was mailed from our corporate office on 5/12/15. This check was made payable to lease holders and was mailed to an address that was obtained at the time the thirty day notice to vacate was received.
Park Regency was contacted via letter from a lease holder, on July 18, 2015 letting us know that the refund check had not been received via the USPS.
Park Regency immediately contacted lase holder to advise that we would stop payment on the initial check and contacted the corporate office to place a stop payment on check number XXXXX and requested a check to be re-issued. Check number XXXXX was cut on July 22, 2015 and mailed out from our corporate office on July 28, 2015 to the same address that was given at the time the thirty day notice to vacate was received. This address was confirmed with the lease holder before re-issuing a second check. Confirmation from a lease holder was also received by Park Regency that the initial move out statement and supporting documentation had been received via the USPS directly from our apartment community location in Walnut Creek.
In September, lease holder called Park Regency and stated that the refund check had been returned to her bank as an NSF. After tracing the check with the corporate office, lease holder had deposited the initial refund check, check number XXXXX, that she had contacted us about via letter on July 18, 2015 stating that it had not been received. Lease holder requested that Park Regency pay the NSF fee assessed by her bank. Park Regency is not responsible for paying bank fees when the check recipients state that a check has not been received and is aware that a new check has been issued to replace the missing check.
On December 29, 2015 lease holder called Park Regency and stated that she still did not have a refund check. Park Regency contacted our corporate office again and a stop payment was placed on the second check, check number XXXXX. An additional replacement check was issued on December 30, 2015, check number XXXXX, and this check was mailed directly to Park Regency to forward to the departing residents. Park Regency included a note with this check and it was mailed to the departing residents at the address we have on file.
Park Regency feels that the security deposit accounting is a fair and accurate reflection of the residency at the community and records indicate that Park Regency has processed all items in a timely manner in connection with this matter. This file is now closed.

I have just gotten off the phone with the new G.M. Ritesh P[redacted], who did say he tried to call you and hadn’t heard back.

Customer was supposed to do an emission inspection as per Conn. State to complete her registration on car. Our managers called her numerous time to provide us the proper info but haven't heard back until recently. The other two mitigating circumstance was her insurance was in lapse and Conn. State...

DMV upgraded there software which caused major delay in there registration process. We have in the meantime resolved all issues with the customer. Honda of New Rochelle had to hire an outside company to expedite the registration and her plates.

Customer came in stating the air conditioning unit wasn't working properly not knowing the vents were shut off voluntary. Our service manager Bill C[redacted] opened up all the vents and explained why the A.C unit wasn't working properly. With regards to the Xm radio, the customer did not know how to operate the unit. After explaining how the presents work, customer was ok with the unit. A few weeks later customer put in a complaint with b.b.b stating both issues are again happening. We asked if the customer can come in for us to look at the issues but he refused.

Customer has been contacted by the dealership and is currently adhering to the customers request. Any further assistance can be obtained by emailing or calling myself.

Initial Business Response /* (1000, 5, 2016/01/19) */
Records indicate that the apartment was vacated on April 28, 2015. A pre-move out inspection was conducted on April 15th with a lease holder and it was determined that the apartment needed a partial paint of the flat walls, a full paint of the...

kitchen and bathroom, a light carpet shampoo and a light cleaning. The resident, signed the pre-move out inspection in agreement with the assessment of the condition.
Our move out process was followed after obtaining possession of the premises and a move out statement was prepared on May 5, 2015 showing deductions for the following items:
Light cleaning $160.00 (our contracted cost)
Painting $73.00 (discounted from our cost of $220 based of length of residency)
Unpaid Utilities from 2/18/15 - 4/28/15 $107.86
Records indicate that the security deposit held on the apartment was in the amount of $1100.00.
A joint refund check, check number[redacted], was cut on May 6, 2015 for the balance due to the departing residents in the amount of $759.14. Records indicate that this check was mailed from our corporate office on 5/12/15. This check was made payable to lease holders and was mailed to an address that was obtained at the time the thirty day notice to vacate was received.
[redacted] was contacted via letter from a lease holder, on July 18, 2015 letting us know that the refund check had not been received via the USPS.
[redacted] immediately contacted lase holder to advise that we would stop payment on the initial check and contacted the corporate office to place a stop payment on check number[redacted] and requested a check to be re-issued. Check number [redacted] was cut on July 22, 2015 and mailed out from our corporate office on July 28, 2015 to the same address that was given at the time the thirty day notice to vacate was received. This address was confirmed with the lease holder before re-issuing a second check. Confirmation from a lease holder was also received by [redacted] that the initial move out statement and supporting documentation had been received via the USPS directly from our apartment community location in Walnut Creek.
In September, lease holder called [redacted] and stated that the refund check had been returned to her bank as an NSF. After tracing the check with the corporate office, lease holder had deposited the initial refund check, check number[redacted], that she had contacted us about via letter on July 18, 2015 stating that it had not been received. Lease holder requested that [redacted] pay the NSF fee assessed by her bank. [redacted] is not responsible for paying bank fees when the check recipients state that a check has not been received and is aware that a new check has been issued to replace the missing check.
On December 29, 2015 lease holder called [redacted] and stated that she still did not have a refund check. [redacted] contacted our corporate office again and a stop payment was placed on the second check, check number [redacted]. An additional replacement check was issued on December 30, 2015, check number [redacted], and this check was mailed directly to [redacted] to forward to the departing residents. [redacted] included a note with this check and it was mailed to the departing residents at the address we have on file.
[redacted] feels that the security deposit accounting is a fair and accurate reflection of the residency at the community and records indicate that [redacted] has processed all items in a timely manner in connection with this matter. This file is now closed.
This is a duplicate of case #[redacted]