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Parkdale Mills Plant # Reviews (26)

Dear Mrs [redacted] , Homeowners where pre-qualified as shown in the automated underwriting approval, but where not final approved for the loan by the underwriterI have also included a copy of the Hand Money Contingency Letter that was signed by the homeownersAs it states in the letter that if there is not a mortgage commitment within days the buyers must send in and invoke a termination of this agreementThe homeowners had not informed Maronda Homes Incthat they wish to terminate the agreement, nor that they had not been fully approved by lending institutionsAs stated in the letter, without notification of termination the hand money is non refundable Thank you,Bob Go***Maronda Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It has been five days (the time the Revdex.com said I have to respond) since Maronda's response to my complaint and Bob said the supervisor would contact me within 48hrs and that has NOT happened as I had suspectedMaronda's response to my complaint is the same thing they have been telling me for the past monthsI do want the glass door that they have installed ASAP and I am not sure how long a reorder takes but the other door and shelves should of been in months agoThis problem can be resolved in a matter of a half an hour if they would just get the suppliesAs for the griddle...I ordered my own and Bob was right it does not come with one so I am willing to consider that issue resolved...Please have someone contact me to install the glass cabinet door and then when the other door and shelves are installed I will consider this matter closedUntil then I am not satisfied and I am particularly upset that Bob said they would call me within hours and they didn't...typical! Regards, [redacted]

I spoke with the homeowner, as well as email communication, and have confirmed that the flooring contractor has contacted her and starting he process for repairThank You [redacted] Maronda Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't understand why it takes almost year to get some of these issues resolved and why I had to contact the Revdex.com to get anything resolvedOn the issue regarding the grout in the shower, they filled in the missing grout with the incorrect color from what they originally put itThat needs replaced and done correctlyIn regards to the carpet, I did select the carpet, but was never shown what padding would be under itThey use a very thin padding which is unacceptableIn regards to my sliding door, I am not opening it when it is lockedIt is very easy to tell when it is unlocked and lockedThe lever is either up or downIn regards to the air conditioner, that needs replacedThey are replacing and fixing many in this neighborhood because of various issuesI would also like to see how they calculate what ac goes in each homeI am very disappointed with the low quality products that maronda uses in every aspect of their homesI would have never built a house with them Regards, [redacted]

Dear Mrs, *** I have reviewed our files and show the first complaint to come in aprThe homeowner closed on 11-24-While it is possible it was noted on the SIX month inspection, Which I was not able to pull at this time and am working on getting from storage,this is the information I have at handWe will contact the homeowner and review this in person this weekI am unsure of the repair made previously and what the condition was at that timeOur warranty handbook has information on spalling of concrete and the causes, and possibly why the repair was made prior toAgain, we will look at the concrete this week Thank You, Bob G [redacted] Maronda Homes

Dear mrs ***, We have processed the claim through the insurance company have sent the release to the homeownerThe check is being processed this week.Thank You,Bob G [redacted] Maronda Homes

Dear Mrs***, I have had a chance to review the outside of the property in question as well as speak to the homeowner yesterdayWhile we had a Maronda representative at the home prior to this who spoke to the customer, which is no longer here at Maronda, I have been involved with this home when the issue first raisedAs of todays visit I did not see anything on the outside of the home to show any issues on the construction behalf that was visible I did view the pictures sent in by the homeowner which shows effervescence on the rear cornerWhat I would propose is we can preform a water test if the homeowner would approveWe would be willing to soak the foundation from the outside to show that water is penetrating to the insideAgain from the outside I see no signs of that that are visibleIf we can produce an issue that warrants the foundation being dug up we will do soWile we preform the water test, we will drill a small hole in the interior block and inspect with a camera as wellI have sent this response as a reply to my personal email tot he homeowner as well,.Thank you,Bob G [redacted] Maronda Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis has been going on now over two weeks and we have heard of no effort in trying to fix their mistakesIf they want pictures I can send whomever pictures of the huge rocks through the yard from them not raking and grading it properlyEven a huge piece of concrete has now emerged in the back yard Regards, [redacted]

Our contractors are at the home today to fill in the area around the home and re seed the areaWe will have a maronda service manager contact the homeowner for any interior issues that need completedThank You, Bob [redacted] Maronda Homes

Dear Mrs ***, I have attached the original agreement as well as the second one reflecting the price change for optionsThe agreement has not changed in closing costs, and have remained the same in both documents There was always a $initial deposit, and a additional deposit to be paid within days of $My purpose in this statement is only to verify the facts that are being disputedI cannot offer a credit or return of any agreement previously taken placeThe deposit has not changed in the documents, and the change in options selected by the homeowner is possibly for the reason for the payment to changeThank You,Bob G [redacted] Maronda Homes

Hello,This is regarding my complaint with the ID [redacted] I stated in my rejection letter that I did not feel comfortable without having a company come to ensure that all mold was removedMaronda assured us that all mold was removed, but you can clearly see that even after the new door was installed, we still have mold growing in the door frame and will inevitably be making its way to the new door just like happened before.When I pointed it out to them yesterday, they had no response other than they would have to see about it and that "there's really no harm in having mold growing there" as though it was acceptable for there to be mold visibly growingI am so unbelievably disappointed and at this point (after being ignored to my face while they were here) I do not know what else to doThey are completely disregarding all of my concerns and trying to validate the fact that their apparent design flaw (their words) is no big dealI just don't see how mold growing rapidly is no big dealI am attaching photos to show what I meanThese were taken moments ago (Friday evening) after they assured me Wednesday that the mold was 100% taken care of and goneThursday I pointed out the mold and was ignoredTonight this is what it looks likeI know it's the weekend, so if you could get back to me ASAP Monday and tell me how I should handle the next step since I have already rejected their response and don't know if I should contact them directly or not.Thank you so much for your help, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am hoping I will have a good starter lawnPlease let me know when this service can be performed Regards, [redacted]

Dear Mrs [redacted] , We are working on this with the homeowner and our service manager is taking care of getting the right parts for the customerAs he states we are in progress and working on correcting the matter Thank You, Bob G [redacted] Maronda Homes

Dear Mrs [redacted] While I understand the homeowners frustration, I have been to the home to on the initial call as well as have seen the regarding, and repairsWithout first seeing the problem by preforming a water test and interior block scope we will not dig up the foundationI was able to review the outside of the home and the grading is correctI am willing to review this issue again, but form the pictures it appears there is leftover effervescenceIf the weather permits we could also stop by after a rain to see the damp block should there be water intrusion.Thank You,Bob G [redacted] Maronda Homes

Dear Mrs [redacted] We have been able to review the complaint made by the homeownerI have included pictures of the issues for your reviewThe issue in question is the sanitary sewer system manhole coverThese are placed at the time of development and as the customer stated are not able not me covered overThe cover is slightly below grade but are within height guidelines within the townshipUnfortunately we are not able to move or cover this area with soilThis was purchased this way by the original homeowner as well as the second homeowner Thank you,Bob G [redacted] Maronda Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a heating repair bill and on the first line it says "going out on pressure switch" The technician who worked on the furnace removed the pressure switch and the tubing and water came out of the switch and tubingHe then removed the boot from the inducer to the exhaust vent tube and more water came outHe cut the exhaust vent pipe and removed two pieces of grassI told him about the issue I had in May with the birds getting into the Exhaust side of the vent tubeThe technician from [redacted] said it was possibleHe then put it all back together and tried it again and it only ran for three minutes and shut offThen he proceeded to clean drains, pressure switch, tubing and inducerTried it again and the furnace still only ran for three minutesThe only way he could get the furnace to run was leaving the door offI attached a picture showing how the furnace door is offI have also attached a picture of the water that is accumulating under the furnaceIf the furnace was installed correctly their would not be any water under itThe technician also told me to blow into the check valve and tubing when the furnace shuts off to get it running againWith the door off I have had to reset the furnace and blow out the water in the tubing and pressure switch about every three days Regards, [redacted] ***

[ Revdex.com: seeing as this is their only response I am accepting I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, the floor squeaks have not settled There are still significant squeaks in the kitchen by the basement steps and near the front door by the 2nd floor stepsThe squeak in the kitchen is most noticeableI request that Maronda seek out the cause of the problem and fix it.Second, it was determined that the water is coming through the window above the front doorThis issue has been occurring since day Therefore, it is not the homeowner's responsibilityMaybe Maronda did not properly install or seal the windowWater should not be passing through and dripping between my front door and storm doorThere is most likely water damage to the house because of thisI expect this to be investigated and fixed.Third, I would like someone to come to my house and assess the garage doorIt clearly wasn't installed correctly Regards, [redacted]

Customer Information: [redacted] [redacted] [redacted] [redacted] *** [redacted] Dear Mrs [redacted] , The repair on this customers home has been completedThe drywall and access panel is completedThank You, Bob G [redacted] Marodna Homes

Dear Mrs***, Our third party HVAC company has confirmed the wrong size unit was installed in the A/CWe will change out the unit to a ton unit per the sizing requirementsOur office has sent this information to the homeowner as wellThe replacement will most likely take place in the spring due to current weather conditions Thank You, Bob G [redacted] Maronda Homes

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