Dear Mrs [redacted] , I have put a call in to the homeowner today for further review of this complaint and to possibly review in personMaronda Homes warranty of the one year drywall service is to repair nails pops and settlement cracks, but we do not sand and paint these areas as stated in the homeowners manualMaronda Homes will review this and the issue severity with the homeowner Thank You, Bob G [redacted] Maronda Homes
Dear Mrs [redacted] I apologize for the delay in response as I have been on vacation and out of the office during this time periodI have spoken to the homeowner prior to my leaving and are int he process of reviewing the yardI will provide further information and pictures once I am able to obtain themThe homeowner has been notified as well Thank You, Bob G [redacted] Maronda Homes
While I don't know for sure whether or not you assessed the garage door because I wasn't home (my wife was and she doesn't recall Maronda looking at it), I will take your word for it, though I do appreciate a second look when you come to fix the floor squeaksI will caulk the second floor window as you describeIf water still penetrates, then we will have to go from there Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Maronda Homes Is Making No Attempt To Rectify OuR Yard SituationThe Fact That We Are Waiting To See If More Glass Comes Up Is Ridiculous In ItselfAnd There Is Tons Of Other Debris Plainly Visible That Is And Has Been Preventing My Yard From Being OkWe Completely Understand The Idea Of A Starter Lawn But This Is Definitely Outside The Guidelines In Our ContractThe Carpet Tack Strip Was Brought Up And They Told Us They Would Get In Contact With The Flooring Company And Get Back To Us Still Never Heard BackAnd I Am Leaving The Other Issues Unrectified Until THe Work Has Been Fully Competed With No Further Issues Regards, [redacted] ***
Mrs*** Maronda Homes has been to the home to review the step issueThe homeowner is the second homeowner, and a warranty is not provided to second homeownersWhile at the home we did not find fault on the construction of the stepsThe statement of the board attached to the steps is incorrectThe 2xis as wide as the steps and still attached to the brick stoopThis is standard construction during the home building process in In the attached pictures, it does show the steps have fallen, and the header board is still attached to the stoopIn the second picture, it shows why the steps failed and fellThe screws have rusted and broken off, as evidence of the rusted broken section still in the header board on the brickWhile this is the cause, Maronda did offer to build a new set of steps, in the same original fashion as was supplied on the house , as a courtesy to the homeownerShe had refused this in our conversation last week, as she wanted a different style of step and contractor to build or replace themThe steps the selves, as well as the header boards, and stringers are in tact, and only the rusted screws are broken offWhile this is a homeowner maintenance issue, we di offer the new steps to be build with new lumber, and new railing where neededmost of the original railing is ok, with the exception of some pieces that have cracked to angle stress Maronda offers a one year warranty to the original home ownerI did offer to talk to the insurance company if need be as well, as the steps where built in February of 2007, and the house was inspected for occupancy Thank You,Bob G [redacted] Maronda Homes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Maronda indicated that they would repair the concrete on a "one time basis" Although I accept Maronda replacing the concrete, I am concerned about their indicating this will only be on a "one time basis" The reason for this request to begin with is because their last repair was not made correctlyIf the repair is not made correctly by Maronda this time, I would not want them indicating that they only agreed to One time only I would appreciate if Maronda would simply indicate that they will replace the concrete Regards, [redacted]
Dear Mrs [redacted] , I have put a call in to the homeowner today for further review of this complaint and to possibly review in personMaronda Homes warranty of the one year drywall service is to repair nails pops and settlement cracks, but we do not sand and paint these areas as stated in the homeowners manualMaronda Homes will review this and the issue severity with the homeowner Thank You, Bob G [redacted] Maronda Homes
Dear Mrs [redacted] I apologize for the delay in response as I have been on vacation and out of the office during this time periodI have spoken to the homeowner prior to my leaving and are int he process of reviewing the yardI will provide further information and pictures once I am able to obtain themThe homeowner has been notified as well Thank You, Bob G [redacted] Maronda Homes
While I don't know for sure whether or not you assessed the garage door because I wasn't home (my wife was and she doesn't recall Maronda looking at it), I will take your word for it, though I do appreciate a second look when you come to fix the floor squeaksI will caulk the second floor window as you describeIf water still penetrates, then we will have to go from there Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Maronda Homes Is Making No Attempt To Rectify OuR Yard SituationThe Fact That We Are Waiting To See If More Glass Comes Up Is Ridiculous In ItselfAnd There Is Tons Of Other Debris Plainly Visible That Is And Has Been Preventing My Yard From Being OkWe Completely Understand The Idea Of A Starter Lawn But This Is Definitely Outside The Guidelines In Our ContractThe Carpet Tack Strip Was Brought Up And They Told Us They Would Get In Contact With The Flooring Company And Get Back To Us Still Never Heard BackAnd I Am Leaving The Other Issues Unrectified Until THe Work Has Been Fully Competed With No Further Issues Regards, [redacted] ***
Mrs*** Maronda Homes has been to the home to review the step issueThe homeowner is the second homeowner, and a warranty is not provided to second homeownersWhile at the home we did not find fault on the construction of the stepsThe statement of the board attached to the steps is incorrectThe 2xis as wide as the steps and still attached to the brick stoopThis is standard construction during the home building process in In the attached pictures, it does show the steps have fallen, and the header board is still attached to the stoopIn the second picture, it shows why the steps failed and fellThe screws have rusted and broken off, as evidence of the rusted broken section still in the header board on the brickWhile this is the cause, Maronda did offer to build a new set of steps, in the same original fashion as was supplied on the house , as a courtesy to the homeownerShe had refused this in our conversation last week, as she wanted a different style of step and contractor to build or replace themThe steps the selves, as well as the header boards, and stringers are in tact, and only the rusted screws are broken offWhile this is a homeowner maintenance issue, we di offer the new steps to be build with new lumber, and new railing where neededmost of the original railing is ok, with the exception of some pieces that have cracked to angle stress Maronda offers a one year warranty to the original home ownerI did offer to talk to the insurance company if need be as well, as the steps where built in February of 2007, and the house was inspected for occupancy Thank You,Bob G [redacted] Maronda Homes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Maronda indicated that they would repair the concrete on a "one time basis" Although I accept Maronda replacing the concrete, I am concerned about their indicating this will only be on a "one time basis" The reason for this request to begin with is because their last repair was not made correctlyIf the repair is not made correctly by Maronda this time, I would not want them indicating that they only agreed to One time only I would appreciate if Maronda would simply indicate that they will replace the concrete Regards, [redacted]