Parker, Inc.

Complaint: ***
I am rejecting this response because:I have had to call this business a total of times to get any answer a lot of time no one ever answers they do not return phone in the entire calls recieve only calls repeatly have set different days of arrival with no show and now again today and no show, these are my Mother things and she is unable to speak with them because of her advanced years I am the daughter handling her situation they have her belonging even her underware, she is struggling to keep some type of composure as she feels she has been treated extremely badly At my Mother does not handle this type of repeated delays with contact from the businessI have done my own research and foumd many alarming facts of mis respresatation with hold shipment they do not even have a business address it is the local post office according to the Local Police, they refused to let me speak with manager and refused to let me know the location of my Mother's belonging so I could of made other arrangemnts, they again refused, They have not held my Mother things for days !!! We have been quote to dfferent delivery day with no shows no call with I am sorry we have weather condition we receive nothing, if they could not deliver the distance involed they should not have quoted to say they could, say not a problem and leave us hamging or I should say my years old Mother hanging There is alot more I could say but thios company will repeatly lie apparently to you also
Sincerely,
Carol Auck

There is nothing to reject in our response Customer had the option to pay additional for a direct delivery, they did not There fore their delivery would be based on the time frame per the contract they signed Customer was informed when truck was on the way We did our job and completed our contract

Complaint: ***
I am rejecting this response because: I accept filing out forms but they were terrible of keeping us informed I had to make over calls with repeated excuses never receiving a direct answer always pushing the excuse on someone and yes I have never had to pay in advance before loads were unloaded I have traveled with trucking transporting million race horse was never ask to pay before the horse taken off the van, I felt it was a tactic that they wanted to make sure they received there money with proper service to the customer all about them the customer service was the worst I have evr had to deal with as I have done that work precious for years and you better have some answers for your customers when they call and nor repeated excuse and lie because you lose complete creditab;ity which this company has in full the worsgt
Sincerely,
*** ***

This is probably the weirdest complaint I have seen We picked up this shipment on the 8th of January It was on its way to the customer as of the 10th of January We are traveling by ground 1,miles This customer is not the only one on the truck Per our contract
we have 4-business days to deliver and we are well withing our contract Their shipment is probably delivered already or ready to be Makes no sense.

Hello, We have read this complaint and we apologize for the miscommunication that this customer received Due to weather and other issues we are unable to have a one or two day time frame to deliver a shipment For the distance this load is traveling our delivery time frame is
business days If we are to fall past that delivery time frame (Which I don't feel we will) We will be more than happy to compensate this customer for the late delivery I am unaware of any conversations with the actual customer herself (the mother) so I don't see how we have disrespected her Our contract is very clear with out time frames for delivery and we do not expect to fall outside of that window I will apologize if Ellie was not compassionate We do the best we can to have every customer feel that we are doing our best We may not meet every expectation that the customer has but we do the best we can to make sure that we get close Again I apologize for any miscommunication At this time there is not reason for a full refund of any kind If we fall outside of that business day delivery time frame we will get some sort of discount for this customer but we arrived and loaded her belongs and we did an excellent job and we will be there to deliver her shortly I will make sure that someone contact her today (December 6th) with an update on her delivery Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not completely satisfactory to meI have been in touch with Public Moving and storage after I made my last statement and am awaiting the results of my lost items
Sincerely,
*** ***

We have no further information to give to this customer regarding these accusations they keep making They went to the attorney general and the DOT, so there is no point in us working with them any further *** *** would ONLY hand up on a customer that used foul language or abusive language No one in this office will tolerate being spoken to in an manner that is not appropriate If the customer has a claim issue they can send an email to *** Thank you

Complaint: ***
I am rejecting this response because:When I called to get an explanation about how to fill out the claim they continually ignore my callsAlso when I asked about the process none of that information was providedIf they would answer the phone and talk to me I would not be complainingJust answer the phone and help meDon't ignore me.
Sincerely,
*** ***

we are not brokers Having to bring a new person in to help load a shipment does not make us a broker If we are short handed due to illness or someone out of work we will hire day labors who having moving experience to help load a home The foreman was an employee of Public Moving and the truck was operating under Public Moving insurance Again, we are not brokers If there were damages they need to call our office and speak to someone in our claims department so we can get the claim process started To date we have heard nothing from them except for this Revdex.com complaint Resolution comes to the customer once they call us and start their claim.

We arrived anticipating to load pieces of House Hold goods onto our truck We ended up loading items and had to do some additional packing At no point in time did our Foreman tell the customer that they had to take all of those things and pay more They could have unloaded
the truck and not taken cubic feet worth of stuff Their original quote was for cubes and we loaded more Which means more work, more time and more expense There is no reason for a discount for this customer The load was delivered and the customer has not reached out to us for any claim issues If the customer feels they deserve a discount they could go through the claims process and see if that works for them They would just need to contact us to get a claims form As far as an apology we do apologize that they had a bad experience with us We want out customers to be satisfied at the end of the day There is no reason for a full refund This is a service based industry The customer needed to move from NE to TN and we did that for them Their shipment increased so their price increased Their was additional packing so their price increased We did the job we were hired to do and we can not refund the customer Thank you.

Complaint: ***
I am rejecting this response because: Complaint: ***I am rejecting this response because: this is absolutely in accurateI would like to know who wrote that response because the people that showed up at our house to move our furniture was not from Public Moving StorageWe have already verified this they were brokered outNot only were they supposed to be at our house at AM they showed up at our house at PM that dayWe have several photos of all of the damage that was caused to our propertybroken refrigerator,broken TV and several pieces of broken furnitureThis company is not honest and several discrepancies in their story they never had to pack anything in our home everything was completely packed and ready to go Lastly we have phone records showing all attempts made to this companyWe were hung up on several timesWhere is the professionalism in that.Sincerely,*** ***
Sincerely,
*** ***

This customer was picked up on the 11th of November. They were ready for their shipment right away but due to the weather issues we had, the truck that was scheduled to pick the shipment up in GA and delivery him to TX was delayed. Once the truck arrived we loaded it and had it to our
customer. Our delivery window is 3-business days, and we did delivery him within the window. We did apologize several time for the delay but in our industry there is really nothing that we can do because we travel by ground and delays happen Thank you, ***

Complaint: ***
I am rejecting this response because:On the initial call, the moving coordinator asked if I had boxes or did I need boxes, I told him I did not have any boxes and would need themBy me telling the moving coordinator I did not have any boxes and would need them to bring boxes how can the moving team be surprised that nothing was packed when they are bringing me the boxes? I was informed by the moving team that there are types of moves, a full move, a basic move and a partial move, I required a full move but the paperwork he said he had said it was a basic moveIf this moving company offers different types of moves than that is what should be explained on the initial callThis was not explained so after speaking with the moving coordinator, if he writes the paperwork up as a basic move how can I tell him that is wrongIf I would have known about the "full move" option than I would have selected that move and been doneBut instead, the moving coordinator wrote it up as a basic move and gave me an estimate for a basic move, after the moving team arrived and realized it was a full move my estimate more than doubleI felt horrible that the moving team was not prepared for but they were polite and extremely helpful in getting the packing doneThe moving team also told me this was not the first time this has happened where a move is written up as a basic and when they arrive it is a full moveI feel that this was intentionally done, I was quoted a low estimate so I would choose this company and once my stuff is packed my estimate has doubled and I am stuckThe moving team did go over the inventory sheets and showed me the break down of what everything costI was not given a final price until after all my stuff was packed and on the truckI am also scared that it will be months before I see my stuffI am not trying to get anything for free and that is what customer service has implied over and over but I should not be stuck with a more than double expense for a job that was not properly planned on the part of the moving coordinatorNow as far as customer service goes, from the very first phone call to customer service, they were extremely rudeBefore I could even fully explain what my issues were I received nothing but hostility and unprofessionalismI was told that I should have sold my stuff if I didn't want a high billAt one point I was even told to stop talkingI have never dealt with customer service that was this rudeThey just didn't simply ask, did I read the contract, it was said "what, you do not read contracts, you just sign stuff without reading and send it back", all was said in a rude and hostile manner The contract is not as cut and dry as they make it soundMy contract does not show a basic moveOnly the paperwork I received from the moving team has full move written on itMy military service got questioned and out of everything that was the biggest insult
Sincerely,
*** ***

This shipment is scheduled to be delivered today or tomorrow We have delays due to things that we cant control like weather This customer is able to file a claim once delivery is made to request a refund of some funds due to delay Please note, if the customer looked us up on the DOT web site they would see we have two address listed there Our Mailing address and our physical location We are a good moving company and work hard to keep ourselves that way Delays happen since we travel ground and it is winter time Again we apologize and the shipment should be delivered soon. Thank you

Complaint: ***
I am rejecting this response because: I already sent you a extension from orginal complaint I have track weather no excuse also address waas refused to me I just sent a few moments ago some additional information I in intend to file more than just a claim against this company because because of reserach I have discovered there are many negative complaints they are not A good moving company also vetifued by there local Police as they have received numerous calls from scammed customers
Sincerely,
*** ***

ID *** I did not see the response from the customer on this complaint. We have spoken to her and we are working on resolving the issues Thanks, ***

We showed up at the pick up expecting to load items and no packing of an items? We loaded items and had to pack everything? For the customer to feel that the work done by the crew that showed up to load double the amount expected should go unpaid is ridiculous? I
apologize? if she felt that the customer service team members? were rude to her, but asking a customer if the read a contract is just asking a question that we need to know? We have no fine print, no hidden cost? Everything is explained in our contract? The team lead that did her move is one of our best Foreman that we have? I am 100% sure that he informed the customer of every single up charge? that she was receiving because of the shipment size so for her to state that she should have been notified, she was notified and she signed all the paperwork on the pick up as well? There is no reason for this customer to get a discount? She needs to pay for the services that were rendered? ?

as from my original several more than different date were quoted to me by various employees, all dates were a no show, put our lives on hold? We changed my Mother birthday plan because it had repeatly been we will be there on this day and each time was a no show, no even a telephone call? I had to call this company over times to try get these item deliver but it appeared each time a new day was quoted it was shut up tactic Finally 12/18/received a call are you ready for delivery was the statement, it was after in the afternoon, I informed the caller we were ready a long time ago, all he kept saying I am just the driver, I know nothing, I informed driver you represent your company you need to know something? He went on to say he would deliver that day in about hours said he needed full paymnet before they unload, and if I did not they would give us our items? Because we had been delayed so many times repeatlly I wanted to discuss finally payment they said you pay in full or you do not get your furniture, ? It made me feel like I was being blackmailed on top of the extreme terrible service we had receive lie after lie, it feel on deaf eye, most upsetting, they back us into a color with with do this or else not pleasant? These were my years Mother items her wheel chair unde rware, clothes furniture everything that she had left in her life and we are given those terms? Against my better judgement I paid them otherwise my Mother is left with nothing, ? They said I could file a claim I called them today to request a claim documents and as usual no return call, I was not surprise? So far in one day after delivery have found damages broke my Mother excellant condition TV Stand, broke the leg off her antique dresser, broken dishes, they threw garbage in my yard, torn up my lawn, broke the door frame to my home, broken my deck lights broken them right off they never put paper down to protect my flooring or carpeting dragged mud on my beige carpeting, they did work well but the entire time they were hear they spoke another countries speach, we had no idea what they were say good or bad, they never even said good by ? Thank You for your business? Keep in mind I have only sated to go thru boxes I have not completed, another point they just drop the item never set anything up like mirrors nothing? With the Total F rating I would give company I believe they owe me for damages and also a refund for all the numerous delays cause my Motherr the owner of the furniture so much stress, she is not in good health and could do without such negative turmoil? The entire transaction with this company is by far the worst I had ever seen it is a disgrace? I feel also because of the way this has been handled from day one they will never pay on any claim, ? it has truely been a most upset way to treat paying customers with lie and feeling we are being blackmailedThey completely ruined my Mother's 95th birthday and our famlies Christmas as we have no Christmas tree nothing because this company have cause us so much pain

I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states? So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is
traveling? At this time the truck that is scheduled to load this shipment was delayed in Washington State? They are there doing deliveries and the weather has delayed them? Once they are done they will head to Colorado to load and than head to North Dakota to deliver? The truck is scheduled to be back in Colorado by the end of this week to load and hit the road? The delivery time frame for this distance is 3-business days, not calendar days? The last day of their delivery window is December 21st? We do expect ? to be there before this date? If we go past that window we will, at that time, as a discount for this customer for the delivery being late? Thank you.? I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer

This move was set up as a Cubic foot move? At not time and no where in the file did it reflect that the customer needed weight tickets? This customer happen to have a truck and a crew that always do weight tickets? Not all our crews do? It was not until November that he
requested these tickets so it takes us time to track them down since we have months worth of tickets to go through? Since we don't normally use them, it takes time? As soon as we get them, we will send to the customer? He has talked to everyone in our office and we do not avoid his or any customers calls.?