Parker, Inc.

First off if the customer felt that we were rude and insulted them or the service they gave for our country, we apologize? We appreciate all our military members? This is? very tough industry to work in? Our customers are unlike most customers? Its not like they walk in a store, pick a product, take it home and than don't like it? We are moving everything? that is of value to customers? Things that were given to them by the most important people in their lives? Things that mean to most to them? So once we leave the home, they are already worried? If something happens or price increases than it is even more emotional for them? Our customer service reps have many years in this industrythey may seem harsh but they are honestly some of the most caring individuals? I just want to apologize and the items are on the way? Hopefully this will be resolved soon

I am rejecting this response because: we have already verified that both drivers that showed up to our homes did not work for your company? We have their phone numbers and the names of the trucks they were driving did not belong to Public Moving Storage we have already verified the trucks are not property of Public Moving Storage as well as the drivers have also confirmed they do not work for youWe have already contacted the Attorney General's office as well as the DOT the only reason you are responding to us right now is because we had no choice but to go to the Revdex.com because your company was hanging up on us numerous times we have records to prove this the amount of times we contacted your company and got put on hold by Angela Anderson for her to come back and hang up on us is unprofessional? You say to contact your company do you have any idea how many times we did contact your company from extension to extension being transferred to every single different person in there only to get put on hold and hung up on? And yet somebody is replying to all of our emails and yet there's no signature who is the person representing this company? Who is writing these emails on behalf of Public Moving Storage?

This customer was delivered? She now has to file the claim to work on getting compensation for her damages? At that time she is able to also ask for compensation because the items were delivered late? There is not much we can do until we get that claim form back? Once that is received we can move forward and work on the compensation? We do apologize for the delays that occurred? We did the best we could to keep her in the loop? The information (even if it was not what she wanted to hear) we gave her? I am glad that she received her things? All moving companies have you pay before the truck is unloaded? This is a policy that is very clearly written in the contract as well? We look forward to receiving her claim and being able to help her? Thank you

Complaint: ***
I am rejecting this response because:The customer service reps were not just a little "harsh" they were out right rude and disrespectful and very unprofessionalI have moved several times and yes I am always a little worried but that is not what this isThe moving coordinator quoted me a cost well under what the move has costed me so far and I have emailed him and tried calling him and I have not received a call back or responseOnce I arrived in Louisiana and I called the company, the ladies in the customer service department were extremely ? rude, "do you just print stuff out and sign it without reading it", "can you just be quiet", "you are just trying to get stuff for free", these are not statements a GOOD customer service departments saysThe lady in dispatch has been the only nice person I have spoken to on the phoneBut even with her she tells me I will receive a call on this day and that day comes and goes no callShe says on this day you will get your stuff, that day comes and goes and I still do not have my stuffMy contract does say they have business days to deliver my stuff and that is what keeps being told to me on the phone which ok that is what the contract says but then don't keep telling me sooner dates and then when that date gets here there is no deliveryThe last time I called, January, I was placed on hold and the representative never got back on the phoneI hung up and called back, they did the same thing to me.Also the link for the Revdex.com website that the moving coordinator sent me to show the A+ rating, was not the correct oneThe moving coordinator misrepresented the companyWhen I go to the Revdex.com website and look this company up, and I compare the information to the moving companies website, like their location, it is two different pagesThe moving coordinator website shows an A+ rating and not reviews, but when I look it up I find a F rating and 80% of their feedback is negative and all feedback is the same, rude customer service, increase cost after movers arrive and pack the truck, I was initially told the movers would be at my house between 11am - 1pm, it was 5:30pm before they arrived and they left at 10:30pmEven the movers said this has happened before and they have been having to fire moving coordinators because of their poor "coordination"So this is just not me.I have no problem paying for a service and so far I have paid $2,and still have another $2,($5,079.94) to pay when my stuff arrivesMy estimate was for $2,695.50, he said $2,if I decided not to take my patio set which I did not takeBut the moving coordinator misrepresented the company, I have been given different delivery dates and still no delivery, and their customer service has got to be the absolute worse customer service I have ever dealt withAll you have to do is look on the Revdex.com website and see I am not the only person with the same issuesI have paid for the service and if my "estimate' was off say a couple of hundred that would have been ok, but my final cost is double what the moving coordinator quoted meI would be willing to pay $3,and get an exact delivery dateI have moved before and the moving companies were able to give me an exact moving date so I know it can be done?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I spoke with *** in dispatch and she could not tell me the date that my items were going to be in DallasIn this line of business, the date of pickup and delivery are the essential componentsDuring my initial conversations with *** *** ( when he was trying to win my business), the importance of the delivery time was discussed thoroughly as I am currently going back and forth between DallasThis company provides no communication once they have received payment or belongings to hold hostageI have made multiple calls this week regarding the date of delivery, since I would be in Dallas this weekendNone were returned? What sort of professionalism is that?! Their website is full of non working links and phone numbers result in error messagesContacting them is a joke.?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me? I will add that I did request the tickets when we set up the move and my response was delayed due to operational comments to the ***My service was even talked about with the initial phone conversation?
Sincerely,
*** ***

We are aware that the customer has missing items and we are in the process of locating them? I don't feel the customer understand the process that we have to go through? We have to call all the customers that were on the truck with them (customers) and see if they have boxes that do
not belong to them? Two of these customers were loaded into a storage and will not be able to check their boxes till they are ready to move in their home? This is not something that will get resolved in a week, this process can take several months? This customer needs to file her claim, send us the paperwork that she was emailed and be patient with us? Its not a quick fix on our end.? Thank you