Parker School Uniforms

Dear [redacted] and the Houston Revdex.com,We have received your complaint and taken action to fulfill your order number [redacted] We deeply regret the delays in order fulfillment that you have experienced this back to school season.Of the items on this order all but pairs of [redacted] [redacted] ***, size 5, have been shipped via [redacted] to arrive at your address on file, Friday, August 11.The tracking number is [redacted] The remaining pairs of shorts will be shipped by an alternate store location within the next business days A separate email communication will be sent to confirm fulfillment and tracking information.Please accept our most humble apologies for the inconvenience this has caused you.Sincerely,Parker School Uniforms Customer Service

Sabrina,We are sorry to hear thisPlease provide us with a sales order number so that we can look this up in our system and further assistThank you

Dear MsGibbons,We are very sorry for the confusion on how our billing system functions We have noted that you spoke with our Store Operations Manager located in our corporate offices on 10/ She has noted that the following conversation took place via phone on that date:I explained to her that when she originally placed her order in June, there was a payment hold on her account and therefore was not charged at the time The charge of $ [redacted] on 8/22/was for part of the order placed in June The other $ [redacted] was not charged until 10/8/ The charges totaled $which was the total amount of her original order I explained to her that when the store set up her customer profile in NetSuite, they inadvertently saved her credit card information along with it I did indicate that this was not the reason for the charges as they were attached to her original order I did share with her that I deleted the credit card information from her profile so that is no longer an issue She was refunded [redacted] Therefore, received all of her merchandise free of charge.Again, we apologize for any confusion caused by our system's functionality and the subsequent poor information provided to you.Sincerely,Parker School Uniforms Customer Service

Dear Ms [redacted] ,We are very sorry for your continued frustration In reviewing your order, we are noting that there is not a long sleeve yellow polo on it but rather a white and a navy long sleeve You received a yellow short sleeve polo at your last request because that is the only yellow polo on your order You have not been charged for this additional short sleeve therefore we hope you will keep it as a token of apology.A PDF copy of your order is being attached for your reference If you have a different outstanding order that we are not looking at, please provide the order number as we only have one order in your customer record.Sincerely,Parker School Uniforms Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Thank you for your receipt copies I have found the order you have referenced and show that your backorders were filled I have a trace on the package and will be back in touch shortly with the results of that trace.Thank you,***

Dear Revdex.com/Ms [redacted] :We greatly apologize for the frustration caused by the delay of your order fulfillment.The referenced order was placed on August 24, The items were not in stock at the time of the order therefore they required manufacturingManufacturing time is between and weeks time during peak season.After Ms [redacted] contacted our corporate customer service team on 9/14/it was determined that the product was in manufacturing and scheduled to ship out on 9/15/ The product shipped as expected via [redacted] with tracking number: [redacted] .We appreciate the opportunity to respond and resolve Ms [redacted] ' concern.Thank you.Parker Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I agree that majority of my items were shipped and over nighted to meI disagree because I am still missing itemsA small yellow girls long sleeve polo, a large yellow boys long sleeve polo, and a long sleeve blue Oxford shirt size I appreciate the items finally being sent but am still needing these few itemsThank you [redacted]

Dear Ms ***,Thank you for the opportunity to review and respond to your complaint regarding your back to school sales order.We apologize for the significant delays you experienced in receiving your order and that customer service was unable to assist you appropriately.Per your request we have
shipped your items overnight via *** and all show as delivered with the following tracking numbers: ***
***
*** Again, please accept our most humble apologies for these delays.We wish your family a successful school year.Sincerely,Parker School Uniforms Customer Service

Der *** ***Since my first reply I have found that the blazer you placed an order for was actually left in your shopping cart in your online account. There is a possibility that an online system glitch caused your card to be charged but not actually complete your order as there is not a completed order with a confirmation number.I have reached out to your school's local store location and they are having your school's emblem applied to the size you ordered. Once it is ready to ship we will have it over-nighted to your address on file: *** *** *** *** *** I will update you when it is ready to ship out which will be before the week is out.Thank you,Cindy

Dear Ms*** and Revdex.com,We have received and reviewed the complaint submitted regarding Sales Order *** by Ms***With research completed we show that Ms*** order was shipped on July 31, 2017, via *** with tracking number *** *** shows that the
package is scheduled for delivery on Friday, August 4, 2017.Due to concerns about the order arriving on time, we sent a duplicate shipment to Ms*** with overnight delivery, also slated to arrive Friday, August 4, Tracking number for the replacement shipment is ***We are sincerely sorry for any inconvenience caused to Ms*** as we are utilizing a new inventory management system this back to school season.Best regards,Parker School Uniforms Customer Service

Dear Ms*** and Revdex.com,We have received and reviewed the complaint submitted regarding Sales Order *** by Ms***With research completed we show that Ms*** order was shipped on July 31, 2017, via *** with tracking number *** *** shows that the package is scheduled for delivery on Friday, August 4, 2017.Due to concerns about the order arriving on time, we sent a duplicate shipment to Ms*** with overnight delivery, also slated to arrive Friday, August 4, Tracking number for the replacement shipment is ***We are sincerely sorry for any inconvenience caused to Ms*** as we are utilizing a new inventory management system this back to school season.Best regards,Parker School Uniforms Customer Service

Dear Ms***,Thank you for your response.The item you are referencing with the attached tracking number was shipped in early September and not delivered to you as you noted. When you submitted your Revdex.com case originally, you noted that you had not received that item, and others from your order, so we replaced the entire order for you, including the short sleeve oxford you are asking to exchangeYou accepted the replacement shipment containing replacements of your original order on October 9, 2017. Your receipt and acceptance of the replacement items render the oxford that was returned to the warehouse not eligible for return or exchange as you are in possession of the replacement oxford.If you would like to exchange the replacement oxford that you received for a different shirt you may return it to the store location or you may return it by mail to our corporate offices.Our apologies if your replacement shipment has caused any confusion in this exchange.Sincerely,Parker School Uniforms

Dear *** *** and the Houston Revdex.com,Per the exchange, ** ***'s remaining items, red polos, we delivered to her home address on file today, 8/15/17, at 3pm CST They were left in her mailbox per her emailed response.Again, we truly regret the delays in her order fulfillment and hope that this final delivery meets her expectations.Sincerely,Parker School Uniforms Customer Service

Dear *** ***Thank you for reaching out to resolve your order concerns. I have reviewed your order history with your name and the phone number you have provided and only have record of orders one each from the following dates: 7/30/2016, 11/07/2015, and 08/01/If your order was
placed under any other name or phone number please forward that information to us to use in our search.To further research the order you indicated in your letter as placed on 11/8/will you kindly provide the order confirmation number you would have received in your email. The order confirmation number will assist me in locating your order if it was mis-directedAdditionally, the last digits of the credit or debit card you used will be helpful in verifying the charge you have found on your bank account.Thank you in advance for the additional information.Sincerely,CindyParker School Uniforms

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you most sincerely for your help and protection of consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will be looking for the shipment of long sleeve yellow polosAs far as the Oxford shirtsNo I would rather not place another order through Parker but I did not receive Oxford shirts I have attached screen shots of the tracking info related to the tracking number you gave me and it says it was shipped but was being returned to the shipperBefore the Oxford shirts do get shipped I would like to swap the Oxford shirt you say was shipped for the long sleeve blue sz 12. thank you

Dear *** *** and the Houston Revdex.com,We have received *** ***'s complaint submission and deeply regret the frustration and delays she has experienced in her order fulfillment processOur company's new inventory management system miss-managed orders beginning in June through July We have
rectified these systems issues and are now working to quickly fulfill any aged orders that occurred during that period of time.In reviewing her order history we show the following item fulfillments on her order number ***8/8/- * *** *** * *** were delivered via Fto *** ***'s on file address*** *** *** ***8/10/- * *** and Tie were packed and shipped to *** ***'s on file address *** *** *** *** *** does have remaining *** on back order due to the size she ordered being out of stock at this time Back ordered items should be available within weeks of this letter, if not before.Again, we extended our deepest regrets and apologies for *** ***'s poor experience.Sincerely,Parker School Uniforms Customer Service

Dear Ms***,Thank you for your reply to our overview of response.We have noted that you did order the yellow polo shirts you have mentioned and both sizes were shipped today with *** Tracking Number: ***We do not show that you ordered a long sleeve oxford shirt in any size on any Sales Order. We do show that you ordered a size 12/short sleeve oxford, which was shipped and delivered with *** tracking number ***Please advise if you would like to place an order for the long sleeve oxford and we will be happy to coordinate the order for you from our corporate customer service department.Sincerely,Parker School Uniforms Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Rejected due to the terrible lack of customer service and their people not inputting correct information! There is nothing else to be done and will not state resolved due to unsatisfactory service for months!