Parker School Uniforms

Dear Ms***,Our apologies in that an was left out of your tracking number. The current status of the package shipped on 10/is attached.Thank you,Parker School Uniforms Customer Service

Dear [redacted] and the Houston Revdex.com,We have received your complaint and taken action to fulfill your order number [redacted].  We deeply regret the delays in order fulfillment that you have experienced this back to school season.Of the items on this order all but 5 pairs of [redacted]...

[redacted], size 5, have been shipped via [redacted] to arrive at your address on file, Friday, August 11.The tracking number is [redacted]The remaining 5 pairs of shorts will be shipped by an alternate store location within the next 5 business days.  A separate email communication will be sent to confirm fulfillment and tracking information.Please accept our most humble apologies for the inconvenience this has caused you.Sincerely,Parker School Uniforms Customer Service

Dear Ms. [redacted],We are very sorry for your continued frustration.  In reviewing your order, we are noting that there is not a long sleeve yellow polo on it but rather a white and a navy long sleeve.  You received a yellow short sleeve polo at your last request because that is the only yellow polo on your order.  You have not been charged for this additional short sleeve therefore we hope you will keep it as a token of apology.A PDF copy of your order is being attached for your reference.  If you have a different outstanding order that we are not looking at, please provide the order number as we only have one order in your customer record.Sincerely,Parker School Uniforms Customer Service

Hello,Thank you for submitting your concern to the Revdex.com.I have researched your purchase records and only find 1 invoice which is a different invoice than referenced in your submission.The record associated with the invoice/order number you provided is for a different customer from 2007.The...

invoice/order I do have under your name and your email address is from 8/11/2016, [redacted] and is for a total of 313.38, and shows that the merchandise was in stock and provided at the time of purchase.I would like to help resolve this matter for you therefore I would like to ask the following:What store did you place your order in, or was it [redacted]Confirmation your order was placed for [redacted]How many items are considered outstanding?Thank you for taking the time to reply.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  What about the yellow long sleeve polos I have not received? The tracking number I was given for those last week is “not found”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [redacted]
[redacted]The message from Parker School Uniforms stating that I received all my merchandise free of charge is an absolute [redacted].   Yes, I finally got my funds refunded to me but not without a hassle.  I personally know of another friend last week, same uniform company for same high school, and she was charged last week for merchandise she not purchase.  [redacted].  I have documentation from my credit card company that shows I did not receive anything for free...credits and debit does not equal zero on my account to Parker. Thank you,[redacted] Gibbons

Dear [redacted] and the Houston Revdex.com,We have received and reviewed [redacted]'s consumer complaint regarding her order number [redacted]Upon review we note that her order shows fulfilled on June 28, 2017, however a tracking number for her address was not located to match such shipment.  As...

a result, we have reshipped her complete order to her address on file. The [redacted] for the new shipment is [redacted]We deeply regret the inconveniences caused by the mis-communication regarding the fulfillment of this order.  As a token of our apology and appreciation, we have sent [redacted] a customer service gift card.Thank you for the opportunity to be of service and again, we offer our deepest apologies.Sincerely,Parker School Uniforms Customer Service

Thank you for providing your sales order information. However we are not sure what it is you are needing as we see that your order was shipped through Fed Ex and delivered on 11/10/2017. If there is something you are still waiting on, please respond and let us know. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sabrina,We are sorry to hear this. Please provide us with a sales order number so that we can look this up in our system and further assist. Thank you.

Dear Ms. Gibbons,We are very sorry for the confusion on how our billing system functions.  We have noted that you spoke with our Store Operations Manager located in our corporate offices on 10/16.  She has noted that the following conversation took place via phone on that date:I explained...

to her that when she originally placed her order in June, there was a payment hold on her account and therefore was not charged at the time.  The charge of $[redacted] on 8/22/17 was for part of the order placed in June.  The other $[redacted] was not charged until 10/8/17.  The 2 charges totaled $304.59 which was the total amount of her original order.  I explained to her that when the store set up her customer profile in NetSuite, they inadvertently saved her credit card information along with it.  I did indicate that this was not the reason for the charges as they were attached to her original order.  I did share with her that I deleted the credit card information from her profile so that is no longer an issue.  She was refunded [redacted]  Therefore, received all of her merchandise free of charge.Again, we apologize for any confusion caused by our system's functionality and the subsequent poor information provided to you.Sincerely,Parker School Uniforms Customer Service

Thank you for your receipt copies.  I have found the order you have referenced and show that your backorders were filled.  I have a trace on the package and will be back in touch shortly with the results of that trace.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I received a package from you today, but I stated in one of my messages regarding these items that the items were supposed to be LONG SLEEVE polos and of course I received short sleeves which I had already gotten the day of the pop up store in our town. I don’t understand why there is so many mix ups with your company! I assumed going to the pop up store would be the best thing but it’s not cause the carbon copy receipt I received you can hardly see but you can see it says “yellow LS knit”. Also with the pop up store the people running it need to be more aware of what they are doing cause in my very first complaint I stated there were several items I ordered that either did not get written down or did get written down that was on back order and now I’ll never see cause you are unable to read my receipt ( after 4 months ) it’s basically no proof to you. So again I guess I am out my original items and some money still. Which I had planned to let go but it’s just one thing after another. I had hoped this would have gone a different way. As I had said before customer service is less than helpful, everything is all messed up and instead of your company taking responsibility for their mistakes and errors it’s always the customers fault. I reject this all together and will take my business else where from now on. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I agree that majority of my items were shipped and over nighted to me. I disagree because I am still missing 3 items. A small yellow girls long sleeve polo, a large yellow boys long sleeve polo, and a long sleeve blue Oxford shirt size 12. I appreciate the items finally being sent but am still needing these few items. Thank you[redacted]

It is not my job to keep track of the items. It was sent back over a month ago. Had you done your jobs in the first place, I wouldn't need to be here. Do the research and you will see thar the items were returned. You were lucky I still had the initial invoice. This was supposed yo be cancelled before it was even sent. Had you looked into, you would have seen that. I just want my money back so Idon't ever have to deal with you people again

Dear Revdex.com/Ms. [redacted]:We greatly apologize for the frustration caused by the delay of your order fulfillment.The referenced order was placed on August 24, 2016.  The items were not in stock at the time of the order therefore they required manufacturing. Manufacturing time is between 2 and 3 weeks...

time during peak season.After Ms. [redacted] contacted our corporate customer service team on 9/14/16 it was determined that the product was in manufacturing and scheduled to ship out on 9/15/16.  The product shipped as expected via [redacted] with tracking number: [redacted].We appreciate the opportunity to respond and resolve Ms. [redacted]' concern.Thank you.Parker Customer Service