Parker Tuxedos, Penelope Bridal, Dress Direct

Buyer has disputed the charge and has been fully refunded by her credit card company.  Dresses were not shipped due to the dispute.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

3 of the 4 dresses have shipped. I...

need the last dress to ship given the wedding is next week!Thank you![redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did dispute the charge because Dress Direct provided a 10-14 week window for order completion and did not follow through. Conveniently, their new proposed shipping date fell just outside of my credit card company's window to file a dispute. I would like to highlight that Dress Direct's recent response still focuses on the 'shipment of dresses', not the cancellation of the order. I do not trust the integrity of this company. They will never receive business from me again. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept that response because they never stated what they intend to do to make it right. They told you Revdex.com that they did not have money to process my refund. I want my money and they need to pay extra for ruining the event/wedding. They kept assuring me that I would have it before the wedding. I never received it and didn't have an extra month to rush order one from another place. They said they would refund my money and never did. This is absolutely ridiculous and such a scam. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tracking No [redacted]Shipped 4/**/2016 - Received 4/**/2016Buyer refused package/returned itemDisputed charge - has been refunded by her credit card company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they apologized and accepted responsibility, I was not offered a refund for my unreceived merchandise. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that...

you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies.  We are working diligently to obtain your order in time for your event.

The dresses have not been received from the manufacturer.  We have scheduled to have a full refund for these purchases.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Don't even think about saying I didn't get my dress because I filed a dispute with my card company. I didn't get my dress because you had money "tied up" and didn't pay the manufacturer and they quit sending you dresses. Funny my card was charged in January for the dress though. The way your company can't respond to their customers made me really question if I would get my money back. Shadiest business deal I've experienced to date. But if blaming your customers for your lack of business ethic makes you feel better then good for you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved  They have said this before and I have yet to see any money post to my account. When I get my money ey back I will accept their response. Right now it is all just words no action. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that...

you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies. We have the dresses now and are ready to ship them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11405025, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received a call from the Revdex.com saying that you were going out of business and not supplying any orders, now you are saying that the dress has shipped even though there is no tracking number that has been sent to the bridesmaid. Also the wedding is in two days! I highly doubt the dress will arrive in time. Provide a tracking number or refund the money!  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Kristy Aubry

[redacted] purchased her dress on November **, 2015. She chose a production time of 12 to 14 weeks (we also have other production times of as little as six weeks). The production time is the amount of time the manufacturer takes to make the dress in the factory. The production time was due to end...

between February * and February **, 2016. She also chose ground shipping, which is an additional five days until the dress is received (we also offer overnight and two day shipping). Once the dress was completed, imported and cleared customs, the manufacturer shipped it to us and we in turn shipped it to the consumer. [redacted]'s dress was shipped to her on February **, 2016 and is scheduled to be received by her on February **, 2016. We have all the documentation to support these dates.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
While an apology is a nice gesture that in no way resolves the issue. Three dresses were paid for that were never delivered causing great stress and additional expense, not to metion a wedding that had to be reworked because of lack of communication or regard for the customer. Extremely poor customer service also contributed to this issue. The only appropriate and acceptable resolution to this issue will be refunding the cost of the original order as well as paying for the expense of buying replacement dresses, $350.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Buyer has been scheduled for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 My apologies for my late response. My 1 week-old son had to be hospitalized overnight.  
I do not accept the business' response, as the dress has not yet arrived. Some of the bridesmaids in our party have now received their  dresses (over the past weekend) and 2 of us have yet to receive the dress. I would like my dress sent ASAP as I will likely need postpartum alterations. The only response I have received from the business is to be told that our bride's fiancé wants the dress order cancelled. He was merely insisting they send the dresses or cancel them so we could order new dresses elsewhere that will be here in time for the wedding. I appreciate any help you can provide us in receiving the dresses. Or a refund if they cannot mail the dress within the next week. Thank you so much. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They still have currently stolen $597 of my money.  After telling me the way to get my money back was to dispute the credit card charge, they sent the dresses anyways and were able to close the disputed charge - and have since ignored or hung up on me when I've called.  I've now spent more of my own money sending the dresses back to their store as advised by my credit card company as what I had to do to re-open the disputed charge.  Nothing here is resolved.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Dress Direct regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Parker Tuxedos, Penelope Bridal, Dress Direct regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 To Whom It May Concern, I bought and paid for these dresses on February *, 2016 for a delivery date of approximately March *, 2016. My wedding is June **, 2016. As a purchaser, under the Uniform Commercial Code it is my right to reject goods that are shipped late. Moreover, I never received notice that such goods were to be received late - which as a merchant is your duty to fulfill. My remedy, under the law, is for a full refund of those purchased items. I demand a full refund.Additionally, you apologize to me now, but I never received one phone call back despite the fact that I called over 24 times in the past month. Not once did I hear from anyone from your store. You knew the shipping date would be unconscionably late, and purposefully did not let me know. Because of that I must reject your goods. My wedding is in 12 days, I have five bridesmaids. Due your non-responsiveness and late shipping date I was forced to buy new dresses. Let me know when you can refund me the amount of $562.85, the exact amount I paid.[redacted]    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]