Parker Tuxedos, Penelope Bridal, Dress Direct

We made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that...

you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies.  You had ordered the dress Fresco and the color Fresh was pulled by mistake. It was never our intention to miss your event date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is simply no excuse in the world that would satisfy me at this point. If this were an item I could have ordered from somewhere else and still  received in time, I would be able to look past their mistake. But the fact that I ordered it in January and didn't find out that I would not be receiving my dress until last week is in unacceptable. I didn't even hear it from the company, I heard it from Revdex.com which makes it that much worse. I wasn't able to get a replacement dress and I am so disappointed and upset. A company that does business this way should not be in business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Buyer disputed charges and has been fully refunded.  Dresses will not be sent.

Tracking No. 9405510200830182987419 Shipped 6/2/2016 Delivered 6/4/2016

Please accept our sincere apology. We are very sorry to learn that your experience with us was less than adequate. We should have handled the situation differently.  We regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride...

ourselves on. We value our customers and understand how important it is to offer exceptional service. We respect to the timing of the dresses, we made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies.  It was never our intention to miss your event date.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 No [redacted] (spelled wrong) is not a customer but [redacted] is. I filled this complaint for her because no one at the company would return her phone call or email. By the time she spoke with someone they were rude and hung up on her telling her that her money spent wasn't that much so she shouldn't care about whether the dress arrives on time. Based on your estimate the dress will NOT arrive on time for the wedding even though it was ordered well in advance! The order should be canceled and the money refunded. The website states that orders can be canceled if the item has not shipped. The customer service or lack thereof is beyond ridiculous. We just want a refund of the money because the dress will be unusable.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]