Parking Authority LLC

Please send make, model, color and plate number of vehicle so we can research further

Please send more information about the vehicle and/or where the vehicle was impounded so we can research further

Complaint: [redacted] I am rejecting this response because:I reject because neither the HOA or Security Company caused $1,of damages to my car! Sincerely, [redacted]

We have discussed this issue with our staff and we do not agree with the complainant's information

Please send date, time and make, model, color and plate number of vehicle so we can research this situation

We believe this complaint is outside the Revdex.com purview since the complaint deals more with the private property parking rules Thank you

A representative is investigating this situation

We work for the private property ownerThat private property has signs up in many locations that say No [redacted] ParkingVehicle owner was seen going into [redacted] after leaving her car on that private propertyTherefore the vehicle was impounded per the private property rulesVehicle owner is not our customer therefore this complaint is outside the purview of the Revdex.comIf the vehicle owner would like to contact that private property that she parked on she may do so and make a complaint against them

This complaint is outside the Revdex.com purview as this was a non-consensual impound for parking illegally on private propertyThe complainant is not a customer of Parking Authority LLCAlso, this situation can not be commented on because we are currently researching possible legal action against certain partiesThis will be the only communication we will be able to post publicly

Complaint: [redacted] I am rejecting this response because:Per the email of which I can provide a copy- that with my payment I amto receive a permenant parking pass for my address within 1-business days, and to print and use the temporary parking pass While they state that they are not going to refund my tow charge or my $original parking fee they do need to provide the permanent parking pass that it says I will receive in the email I have not received the pass as of yet and I would be happy to provide the email stating that I am to receive said pass It is unacceptable to except me to hold up " having a parking pass visible" while they knew it had been paid and not do what is contractually obligated in an email written by them I would like my permenant parking pass mailed to my address Thank you - [redacted]

Please send vehicle information, including make, model, and plate number so we can research this situationThank you

The private property the vehicle was parked on requires permitsThere was no permit visible on the car or in the car

We understand the complainant's frustrationHowever, this location has consistent issues with illegal parking and all the information we have, including our intellectual property (pictures, video, individual witnesses, etc.) that we do not share in order to keep the integrity for possible litigation action, shows that the occupants of this vehicle did visit [redacted] first

With respect to why the vehicle was impoundedThe reason for impound is on the receipt that the vehicle owner received when they retrieved their vehicleWe can confirm that the private property that the vehicle was parked does not allow street parking in the area that the vehicle was parked inThey do this for safety reason and fire accessThe owner of the property is the Metropolitan DistrictBecause of client confidentiality reasons, we are not allowed to directly give out phone numbers or contact information other than the name, Metropolitan DistrictThe apartment complex that the vehicle owner was visiting also knows how to reach the Metropolitan District since they work with them closelyThe apartment complex does have a leasing office that is open during business hours during the weekThank you

All vehicles parked on that private property must have valid license plates displayed at all timesVehicles that do not follow this rule are warned about the violation just as complainant describedIt is the responsibility of the vehicle owner to follow all parking rules on that private property

Complaint: 12738863Make and Model as well as license plate... information for Complaint regarding Parking Authority LLC found at 5056 48th Ave, Denver, CO 80216. This information can also be found in original complaint e-mailed to company. Make/Model: [redacted] License: [redacted] *** Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We are unable to comment on this complaint since the vehicle owner threatened to "kill" our driver and we are pressing charges with the local authorities. Also, this complaint is outside the BBB purview because this person is not our... customer. Initial Consumer Rebuttal / [redacted] (4200, 16, 2015/10/05) */ This is not a third party complaint as this "person" is the registered owner of the vehicle in question, which would have been noted at the time had the driver bothered to verify ownership of the vehicle. Which it states on PA website that they must do prior to releasing a vehicle from their control. I will assume the party who cemented on behalf of PA on this matter is not as I [redacted] as his driver (who claims he didn't know where he was when he attempted to charge $75 instead of $15 because he thought we were in [redacted] and I will give him the benefit of the doubt that he is just taking the side of his employee which I understand as I am also a business owner. With that said, I would like to state that I never threatened to kill his driver or anyone (I'll address that later). In reference to the statement "we are unable to comment on this complaint because the vehicle owner threatened to kill our driver..." You should know that had charges been filed it would be a criminal matter between the alleged victim (the driver) and the alleged suspect (myself). There is no "we" in the issue as PA would not qualify as a victim, therefore the representative who posted the comment is in fact a third party and has no grounds to claim part to being involved in the charges. Therefore the representative for PA cannot hide behind bogus allegations and pending legal action to abate his duty to comment on the actions of his driver, which are outlined below: -Threatened me with a felony of interfering with a tow. When procedurally he should've said, "if you can prove this is your vehicle and you pay a $15 drop fee I will release it" and the matter would've ended. -Defaced my property by sticking a huge sticker on it AFTER I informed him it was my vehicle. -Attempted to extort $60 by stating it would cost $75 to drop the vehicle, when [redacted] law places a maximum of $15 for a drop fee. -Was not aware of the area he was working in given he tried to charge an [redacted] drop fee when the contract he works under is for a [redacted] address. When your job involves taking peoples property you better have a very good understanding of all aspects including what jurisdiction you are in. -Did not verify ownership of the vehicle. -Initiated verbal abuse, stating I was a punk, snitch, and a b***. At that point it was already established he was going to release the vehicle for $15, I had no reason to engage any conversation with the driver. -Threatened to "get" my vehicle later. As far as the allegations of me threatening to kill the driver, this is a flat out lie by the driver to cover up for his actions. I understand as an adult that my words may have consequences; therefore I do not say things I don't mean. With that said I am a grown man and I don't appreciate having insults hurled at me. So what I told the driver was I would be happy to let him try to make me his b***, right then or at any time or place he deems necessary. Final Business Response / [redacted] (4000, 18, 2015/10/07) */ As stated previously, we are unable to comment further. Thank you.

We have reviewed the situationDuring that day it was very muddy in our impound yardHowever, at no time did anyone intentionally "rub", "smear" or "place" mud in a vehicle on purposeAs far as the reason for impound; the impound was appropriate as the complainant states

Complaint: ***
I am rejecting this response because:When I picked my car up I asked if it was on floor board the gentlemen stated they didnt careWhen I recieved car it was on the floor board on passenger side even the person who helped me get my car out can verify that is where it was locatedJust like my tag being marked stolen when it is in fact not the employees didnt care to hear why its like that or anythingThey were very rude and unprofessionalYou need new staff all together as your company is poorly operatedI also still have never gotten a phone call about this which I find highly poor managment also And at this point almost a month later I don't care to recieve a phone call as through your responses it is very clear you are not out to satisfy customers with very poor experiences with your company but rather defend your poorly trained and mannered employees. Complaint: ***I am rejecting this response because:Sincerely,*** ***
Sincerely,
*** ***

Please send make, model and vehicle plate number so we can research this complaintAlso, our address is not E 48th AveThere is another tow company at E 48th Ave so please confirm what tow company the complainant is referencing