Parking Revenue Recovery Services

Complaint: [redacted] I am rejecting this response because:Hello, That is funny because I emailed them, called them, etcI asked that they call me back and nobody responded and their last response via email essentially said you owe us money and we will not communicate with you furtherI sent photos of my car with the parking permit just above the radio/on the dashboardI also sent photos that showed that from the angle they took the photo from, they likely would not have seen itIf they walked up to the side of the car, it would be fineThey require that they put our full name and license number on the permit, which makes me uncomfortableIt also falls off the dash on a windy day unless I put it just above the radioIn any case, I did have my permit on the dashboard, but above the radioThanks, [redacted] From: appeals [redacted] Sent: Thursday, November 3, 11:AM To: [redacted] Subject: Re: [redacted] RE: DPS Parking – [redacted] issued on License Plate Number [redacted] Notice Number: [redacted] Date: 10/31/16Violation: No PermitLocation: [redacted] Balance Due: $ Sincerely, [redacted]

This complaint is very random and vague so I'm not sure how to answer Of course we do not believe anything this consumer has stated is true or fact They don't even mention if they got a parking notice and if they tried to dispute it or anything Unfortunately there is not enough information to respond I would at least need a notice number

Tell us As you know, ABM Phoenix operates private parking lots in downtown Phoenix The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with an honor box and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not payIn addition, some parking customers even attempt to defraud the parking companies by creating monthly parking permits This is a significant and substantial problem for Republic ABM Parking, as it is for all parking companies who operate surface parking lots ABM Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collectionsAs you may also know, property owners have the right to protect their property from trespassers Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassingABM Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park)Issuing parking notices is one way for ABM Parking to enforce their property rights Towing or booting vehicles would be alternative ways for a parking company to enforce their property rightsI have carefully read the consumers complaint I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by ABM Parking We do not believe this consumer is forced to park anywhere and specifically not this lot She is choosing to park in this lot and is free to find parking at alternate lots of her choosing Due to the outrageous claims she has made regarding the parking lot, we have forwarded this information on to ABM Parking for their review On 4/26/at 2:02pm this consumer’s vehicle was parked at ABM’s parking lot located at Van Buren This parking lot is unmanned and has a large metal honor box in which the consumer needs to pay for their parking When the lot attendant enters the lot, they immediately go to the box and unlock it Two auditors have a form where they record all the number of the spaces that have paid to park for the day They then check the parking lot, each vehicle and verify payment has been made for each vehicle parked in the lot When they got to space 61, there was no recorded payment for that space so a notice was issued for no payment to park We believe the notice was valid in being issued and is dueOnce the lot attendant has finished checking the lot, they return to the honor box to double check the notices they have written to ensure there is no payment in the box for all notices issuedParking enforcement is a very expensive endeavor If this consumer wishes to have security cameras and the other items she has requested, we suggest she find parking services in a fancy parking garage in downtown Phoenix and she will be paying anywhere from $and up per day We do not appreciate the accusations this consumer has made regarding our employees The lot attendant that issued this notice, she has never once had a complaint about her from another parker Also, the way the honor boxes are set up it is impossible for a lot attendant or anyone to steal money from the payment boxes Perhaps instead of going around accusing everyone else of wrong doing, she should just pay for her parking space from ABM Parking This consumer has stated that she does park in this lot everyday Mon – Fri, which does make her a good customer In our documentation from our lot attendant it showed no payment for any parking spaces in the 60’s, this consumer parked in space and we were unable to verify she paid We believe the notice was issued valid, however, in the interest of customer service; we are willing to drop this to a $fee to cover the parking for the daywhy here

I have tested our fax lines and everything is working correctly This consumer has not mentioned which number he was faxing so I am unable to follow up, we have several fax lines.This consumer emailed our office and explained his situation and provided a receipt We were able to verify payment and that he had just typed an additional character in error This notice was still validly written and the consumer's error Our agent dismissed the notice and sent a confirmation email to this consumer We do not feel this complaint should have been lodged against our company as we have done nothing wrong We consider this matter resolved

This consumer parked in our client, ABM's parking lot in Phoenix located at the 2nd and Van Buren lot This lot has an honor box where where each parker is to prepay for their parking space by the space number When the auditor checked this box, there was no payment showing in space (which is the space this consumer has parked in) so a notice was issued for NO PAYMENT We believe the notice was valid written I have reviewed the photo and it shows that no payment was in space This consumer has contacted our office and we have resolved this directly with her We do not believe she should have filed this complaint and should have rescinded it immediatelyOur offices phones are extremely busy and had this consumer reached our voicemail and left a message, the call would have been returned immediately

Tell us why here.As you know, Republic, operates private parking lots in Denver The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay station and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not payIn addition, some parking customers even attempt to defraud the parking companies by creating monthly parking permits, sharing tickets, ect This is a significant and substantial problem for Republic Parking, as it is for all parking companies who operate surface parking lots Republic Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collectionsAs you may also know, property owners have the right to protect their property from trespassers Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassingRepublic Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park)Issuing parking notices is one way for Republic Parking to enforce their property rights Towing or booting vehicles would be alternative ways for a parking company to enforce their property rightsI have carefully read the consumers complaint I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by Republic Parking We do not believe this consumer is forced to park anywhere and specifically not this lot The consumer is choosing to park in this lot and is free to find parking at alternate lots of their choosing On 5/11/at 9:22am this consumer’s vehicle was parked at Republic’s parking lot located at 1215-Sherman St This parking lot is unmanned and has a pay station in which the consumer needs to pay for their parking When the lot attendant enters the lot, they immediately go to the pay station and get a report of all paid vehicles They then check the parking lot, each vehicle and verify payment has been made for each vehicle parked in the lot with the ticket face up in the dash so they are able to verify payment and time When they arrived at the consumer’s vehicle, the ticket was not face up on the dash Due to the ticket not being displayed properly, the lot attendant issued a ticket for “No Ticket on Dash” We believe the notice was valid in being issued and is due Please see the included photos that show the ticket was not placed face up on the dash, due to this violation of the rules and regulations of the parking lot, the lot attendant was not able to verify payment and issued a ticketHere at Parking Revenue Recovery Services, we respond to all communications within hours whether the communication comes in via phone, fax or email We also document every form of communication in our system I am not showing a phone call that was not returned or any form of communication that was not returned In the interest of customer service, we have offered a reduced fee in the amount of $to settle this ticket The offer is good through 6/1/ The consumer has a ticket that was issued as a valid ticket that needs to be paid as soon as possible

Our records reflect that space was empty at the time the 1:30pm audit was done I realize this consumer has a video showing he is paying space however there is no date and time stamp on this video He could have paid after the notice was issued Does he have a version of the video which includes a date/time stamp

This consumer has made some very serious allegations I would like to look intoOur office accesses all accounts by notice number and parking company nameSince this consumer has not provided any of this information and I could not locate any emails from her in our boxes, I was unable to locate this accountIf she can submit the requested information I'll be happy to research and follow up with a response

Complaint: [redacted] I am rejecting this response because:There was no clear signage near the middle of the lot, or the entrance to the stockyards where we parked There might have been signage on either end of the lot, but not the middle where we were actually walking in and could observe them For three grown adults to enter and not a single one of us notice that we had to pay to park, that's a failing by management to install adequate signageIt is also not my fault that your computer system was not functioning correctly I'm sorry that you were unable to bring up the notes that I made an honest attemp at communication via telephone and email, but to be accused of never attempting communication and being called a liar should in itself be grounds to have this ticket dismissed Please dismiss this ticket and we can mark this matter resolved, and I will be more aware of the parking restrictions here in the future Thank you Sincerely, [redacted]

to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassingPlatinum has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park, displaying paid receipt face up on dash, etc.) In addition they have a large pay station where you pay to park and we believe it is hard to miss this pay station Issuing parking notices is one way for Platinum Parking to enforce their property rights Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights.On 5/3/this consumer parked his rental car at the stockyards There is a large pay station and several signs stating there is no free parking and where to pay When our attendant checked this vehicle there was no paid receipt on the dash so a notice was issued We believe the notice is valid and cannot be dismissed.This consumer has accused our company of discriminating against his vehicle because he was a fight crew from out of town This is completely outrageous and untrue He did not pay to park, there was no paid receipt on his dash and he has admitted twice that he did not pay to park Any vehicle that does not have a prepaid receipt on their vehicle's dash would be issued a notice for nonpayment.This consumer claims he sent in a dispute which we never receive which is why we did not respond He says he called and left a voicemail which we do have a record of but he did not leave a phone number so we could not contact him back THis notice remains open and due in the full amount

As you may well know there had been terrible problems with parking at the Colorado Blvdlocation with the opening of [redacted] which is the subject of this complaintIf you happened to watch the local news after [redacted] opened, you would have seen that the owner of this parking lot was very frustrated at the unauthorized use of this parking lotHe contracted with a towing company and they would line their tow trucks up outside the lot and one by one they would tow unauthorized users off the lotIn an effort to soften his approach, the owner agreed to try ticketing offenders first Colorado Blvdis a private property and the user may park only IF they follow all the posted rules of the lotAs I'm sure you were able to see, the owner invested a lot of money and effort into putting up clear and prominent signage so that each parker would be able to read and understand which spaces were and free and open to utilizeThis is so the tenants in that building who do pay for the parking spaces would have spaces for their customers to park [redacted] purchased a limited number of spaces, however you were not parked in a [redacted] spotThe lot attendant was careful to take photos of your vehicle along with the signage associated with the space you parked inWe believe you should have known not to park in this [redacted] parking spaceHe also verified that at the time he checked your parking space, you were not in your vehicle, walking to your vehicle and you were not in [redacted] ***In addition you were not parked "correctly" as you have stated in your complaint We are not sure who you spoke with at these two businesses but you are not correct that they are not happy with our servicesWe are merely following the directions give to us by the owner/manager of this parking lot and I have reached out to this group and they have reiterated that in fact they and their tenants are very happy with our services and are not looking to replace our servicesThis group and the tenants have authorization to void a notice at any time and we have not received any contact to either reduce or void your notice We believe this notice is valid and cannot be dismissed

As you know, ABM operates private parking lots in the Milwaukee areaThe surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not payIn addition, some parking customers even attempt to defraud the parking companies by creating paid receipts and bank statements, monthly parking permits, and sharing payment receipts and monthly permitsThis is a significant and substantial problem for ABM, as it is for all parking companies who operate surface parking lotsABM has retained our office's services to assist them with their collections As you also know, property owners have the right to protect their property from trespassersSpecifically, ABM, as the authorized manager of these private parking lots, has the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lotA customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking companyIf a parking customer does not fully comply with the terms and conditions, they are trespassingIssuing parking notices is one way for the parking company to enforce their property rightsTowing or booting vehicles would be alternative ways for a parking company to enforce their property rightsABM has signage posted on their parking lots detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, displaying paid receipt face up on dash, etc.) On 11/9/15, a vehicle registered to this consumer was parked at ABM's Cullen lotThis particular parking lot is a pay and display lot which requires the user to prepay for their parking space and display the receipt FACE UP on the dashThis is the only way the lot attendant is able to verify that the parking space has been paid forThis vehicle was parked for several days and when the attendant checked this vehicle each day, there was no receipt on the dash so three notices were issuedThe attendants took photos of the dash and we are able to verify that there was no prepaid receipt visible to read on the dashWe believe the notices are valid and cannot be dismissedWe believe that the consumer was clear that the requirement of parking in the lot was for the receipt to be displayed This consumer did contact our office to dispute the three notices and our agent reduced each of the notices from $each to $eachWe believe this is a very settlement offer and do not understand why this consumer is filing this complaint against our officeAt this time all the notices are open and due

Tell us why hAs you know, Town Park, operates private parking lots in Denver The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay station and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not payIn addition, some parking customers even attempt to defraud the parking companies by creating monthly parking permits, sharing tickets, ect This is a significant and substantial problem for Town Park, as it is for all parking companies who operate surface parking lots Town Park Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collectionsAs you may also know, property owners have the right to protect their property from trespassers Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassingTown Park has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park)Issuing parking notices is one way for Town Park to enforce their property rights Towing or booting vehicles would be alternative ways for a parking company to enforce their property rightsI have carefully read the consumers complaint I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by Town Park We do not believe this consumer is forced to park anywhere and specifically not this lot The consumer is choosing to park in this lot and is free to find parking at alternate lots of their choosing On May 17th a ticket was issued to plate # [redacted] for “no ticket on dash” I have reviewed the notice that was issued and the photos taken when the notice was issued It is clear that there was no ticket displayed on the dash of the vehicle, as you also mentioned in your complaint There is prominent signage posted at the parking lot, on the pay station and it also prints on the ticket that it must be displayed on the dash Since the rules and regulations of the parking lot were not followed, a ticket was issued We believe this ticket was validly issued and is due We did receive a dispute regarding this notice that we have also responded to Please see the included photos that show the ticket was not placed face up on the dash, due to this violation of the rules and regulations of the parking lot, the lot attendant was not able to verify payment and issued a ticket The ticket was validly issued and is currently dueere

we do not have enough information to respond to this complaint Our office accesses all records by notice number

Complaint: [redacted] I am rejecting this response because: I did purchases the parking ticket like I was suppose toAnd I did places the parking ticket on the dash board, and in the message it states that they took pics and only show That is unacceptable and if you did tool they want to see all of the pictures that were takenI still disputed the ticket! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/12/02) */ please submit a copy of your original receipt showing you paid to park on 11/4/You can fax to XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept but I will fax the copies to [redacted] 's attention per her requestI am also attaching the information to here Final Business Response / [redacted] (4000, 11, 2015/12/10) */ It is the responsibility of the customer to prepay for the parking space and display the receipt prominently on the dash so the lot attendant, when checking the vehicle can easily verify that the parking space has been paid forThe photos taken by the lot attendant clearly show that the expired receipt was the most prominently displayedHowever, in the full dash photo taken by the attendant there appears to be what looks like another piece of paper over on the passenger [redacted] Since this customer did provide a valid receipt for 4NOV and I don't have a photo of the other piece of paper, I have requested and received authorization to dismiss this notice Final Consumer Response / [redacted] (2000, 13, 2015/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

As you know, our office accesses all accounts by notice number Since this information has not been provided I am unable to respond to this complaint specifically What I CAN tell you is that every single voicemail is returned from our office In addition I can tell you that if the receipt that this consumer had on her dash was expired, the lot attendant was only doing her job and the notice would be valid There is no bearing on whether the consumer was in her vehicle or not and while unfortunate that this consumer was having difficulties with her car, she still has to pay if her vehicle is parked in the lot

Initial Business Response / [redacted] (1000, 6, 2015/09/24) */ Our office accesses all accounts by notice numberI was unable to locate this consumers accountPlease submit your notice number and I will review and respond Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I issue the complaint with name, address, date , time, lot name and space parked in, copy of my citation, copy of my receipt, photographs of my car and reference a complaint I already made with their companyThere was more than enough information to locate my file I have written confirmation from them that lots manager is dismissing the citationThough- they have called me since to say they have received my dispute and it would be reviewed Because of those gaps- I would like confirmed with/to the Revdex.com they are doing the same XXXXXXXX Is the citation numberWhich actually is on a photo I submitted in this very complaint of my receiptIs this a stalling tactic used to use up more time? Please confirm dismissal Final Business Response / [redacted] (4000, 20, 2015/10/16) */ This consumer has stated that he spoke with one of our agents and was rude however he had not stated specifically what she said or did so I am unable to address thisI do know that nobody in our office is authorized to threated to ruin anyone's credit and I will address this and make sure this did not happen and will not happen again Yes, I can confirm that our office did dismiss this parking notice Final Consumer Response / [redacted] (2000, 22, 2015/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) for some reason the previous two messages are flip-floppedThe company responded first and I responded back (notes re: my conversation with their phone agent and their non-answer and me responding to them confirming they dismissed the ticket) [redacted] and [redacted] were great to work with and sounded like pleasant peopleI appreciate their efforts on acknowledging my concerns on the phone and in person when I stopped byOverall, it was a forgettable experience but I am glad it is behind meThanks for dismissing the citation knowing I paid for the space

Complaint: [redacted] I am rejecting this response because:as stated in my complaint, we were in a rental carWe did not know the tag number to that vechileTheir sign says "bill to platewe assumed it meant " we will send your bill to the address on the plate." Because we were in a rental , we did not want tje car rental company to be billedIf you view other consumers complaints, you will see this is something the company is known forI am from Kansas The parking lot does not have clear instructions on how to properly do thisFurthermore, the attendant also stated that he doesn't feel we should have the ticket because we were not aware or fully instructed on what it meant by bill to plateHowever if you look at their cameras from the evening we were cited you will see me and several other parents from the tournament looking very confused on what to do and how to do itI would like for this company to aknowledge that a mistake was made and a customer should not be billed for something they did were not clearly instructed on how it workedIt also does not state what will happen if you enter the wrong tag number and if entering all zeros is incorrect why would the system allow you to do soI feel like the company sets thier customers up for failureEspecailly those on vacationI paid $to park- what more do you want from me? I would like for the company to look at their consumers reviews and see that they are getting over on innocent people Sincerely, [redacted] ***

Our office accesses all records from the parking notice number and parking company name Since this information has not been provided I am unable to respond to this complaint