Parkland Ventures Inc

Park manager fails to clean up trash and leaves in all common areas and dumpster area. I complained to the current manager, he stated it's not in the budget and it'll not get done. I told him I should receive a rent abatement for having to constantly pick up leaves from common area. He say no, I'm not giving you a rent abatement. I am a 14 year resident of this park, never missing or late with a payment, and this is the most neglected I've seen it during that time. Another resident was complaining too at the same time and as we were walking out I stated to her that nothing will ever change with this manager. The manager ran out and said what a [redacted] thing to say. We both stated we were long time residents and repeated above statement of neglect. He told me that maybe it's time for you to move....Really.

Revdex.com Complaint#: [redacted]   Customer Information: [redacted]
[redacted]
[redacted]     Response: We regret to hear that [redacted] was unhappy with our maintenance technician. Our records show that on [redacted], [redacted] reported that...

the shower handle in the Master Bathroom of her unit was not working properly. When the shower was turned on, water sprayed out of the handle area. We take work order calls very seriously. The same day that her request was received by our community office, a Maintenance Technician was dispatched to the home. After assessing the issue, and to avoid additional water spraying, the Maintenance Technician needed to cap the shower handle area. To do so, it was required to turn the water off to the home. Our Maintenance Technician did not have a replacement handle or the proper cap with him, so it was understood that he or another Maintenance Technician would return to the home later on the day of [redacted] to cap the handle area and to turn the water back on. Before leaving, since [redacted] was not available, our Maintenance Technician explained to her male friend in the home how restore water to the home, if needed. Later that day another Maintenance Tech came to the home and successfully capped the damaged area. His intention was to turn the water back on at that time but as he was preparing to do so, a heated argument between [redacted] and her male friend ensued. As the situation developed, our Maintenance Technician became highly uncomfortable, and left the home before turning the water back on. Due to the fact that he had previously explained how to turn the water on to the male in the home, and that he felt his safety was at risk, the Maintenance Technician felt it was sufficient to vacate the property without any further action. A better response would have been to vacate, as he did, but to follow up with a phone call reminding the tenant how to turn the water back on and to state when he would be back to replace the handle. On [redacted], [redacted] entered the community office very upset. She explained that the water was still not on. Our Community Manager [redacted] explained, due to the argument between [redacted] and her male friend, our Maintenance Technician, fearing for his safety left the property. During this discussion [redacted] became agitated, using profanity and other language that is not tolerated. Due to her behavior, [redacted] asked [redacted] to leave the office and if she did not leave, he would be forced to call law enforcement. Once [redacted] left, we gave her a 30 minute “cooling down” period and dispatched a Maintenance Technician to immediately turn the water on. At that time [redacted] would not allow the Maintenance Technician on the lot. Therefore, the water could not be turned on by a company representative.  I was able to speak to [redacted] on [redacted] by telephone and she did confirm that the water was turned on. Since the water was not turned on by a company representative, one can reasonably assume it was done by [redacted] or her friend. Additionally, in her complaint, she indicated not having a dryer vent in the utility room. [redacted] did have a vent but it had inadvertently been covered by vinyl siding. On [redacted], [redacted], one of our Maintenance Technicians successfully opened the vent for [redacted]. On [redacted], [redacted], the shower handle was replaced and the shower is working properly. Multiple attempts were made on [redacted], [redacted] to contact [redacted] but were unsuccessful. We appreciate [redacted]’s decision to be a resident at [redacted].  It is management’s goal, and in our best interest, to provide safe and comfortable homes for all our residents.  We feel we acted fairly and satisfied all the issues [redacted] indicated in her complaint.

[redacted]
[redacted]
[redacted] ** [redacted]
E-mail: [redacted]
October 2, 2014
Re: Revdex.com Complaint #: [redacted]
The community where [redacted] resides, [redacted], was...

purchased by ParkLand Ventures in June of this year, not more than four (4) months
ago.  Since our purchase of the community, only 5 residents have moved out.  A majority of the residents who have left had put in their notice prior
to our acquisition.  None of these residents listed any complaints about management as a reason for leaving.  All of the homes vacated have been
immediately re-occupied, and there is a waiting list to move into the community.  Existing lease agreements were assigned to us by the former owner of the community.  We have not altered these agreements in any way, nor have we raised any tenant’s rent.  
[redacted] claims that ParkLand’s management team has been forcing unreasonable demands on tenants.  Upon ParkLand’s acquisition of the community, several of the community rules and regulations that were previously in place were not being enforced.  The management team required several tenants to pick up trash around their home sites, register all current occupants, and to remove unlicensed/inoperable vehicles from the community.  ParkLand feels that these are reasonable demands in the interest of cleaning up the community.  Also, note that these demands are in compliance with local ordinances and the community rules that had been agreed to by every tenant.   
[redacted] claims that things promised to him by the former owner of the community have been taken away.  Without more information, there is only one recorded incident of which we are aware.  [redacted] was asked to remove several personal belongings from the deck on a neighboring home site.  This request was made because a new tenant was moving in to that home.  Management also requested that [redacted] register all of the occupants of his home.  This is a mandatory condition of his lease.  This condition is not new, and has been mandatory since the dated he signed his lease at move-in.   Neither [redacted], nor the ParkLand office have received any communications from [redacted]’s attorney. 
We regret that [redacted] feels he has been treated unfairly.  We believe it is reasonable that management continue to uphold the community rules and regulations that help make our parks a safe and enjoyable place to live.  ParkLand must also continue to uphold the terms of each tenant’s lease in a uniform manner.  We urge [redacted] to bring his concerns to management, or to contact the 1-800 help line should he have any further issues.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 According to The first manager, the floor was "new" and made new a week prior to moving in, upon inspecting it, the work was never done. On or around 5/7/14 I did inquire about late charges, I also informed the operations manager about 2 problems I fixed myself due to electric not on, and frozen water pipes at time of move in. I also informed him of a 3rd problem which he said would be fixed and never was. The skylight above the bathtub in the master bath leaks when it rains. It's now 9/14/14 and the skylight was never fixed and still leaks. He then asked if there were any other problems that I knew of. I told him I would do another walk through since the manager upon move in had quit the day after I moved in, and refused to write anything down on the walktrough papers. 
 
  The call log records might show that I informed the main office about the septic on 7/24/14, but whats not showing is all the messages left beginning a month and a half prior to that date for the property manager, and face to face talks about not only the floor, but the septic also were never submitted to the main office in virginia! By telling me no member of Parkland Adventures, or [redacted] lied to me was an absurd statement. Clearly the property manger who told me the floor and septic would be fixed a.s.a.p. lied, and also the operations manager who said the skylight would be fixed. The operations manager may have looked at the septic leak while I was at work, I have 2 small ponds forming and a river in my backyard of septic water. I drove through it with my lawnmower, and the mower sunk down on one side so far I thought it was going to flip over! Is he looking at the neighbors house while making that response that it was damp? The stench is so bad, especially in the morning that I want to puke while walking to my truck leaving for work! 
 
 [redacted] should take responsibility on work that was supposed to be done prior to move in that was never done, and also whatever was doctored up to look like the work done was done right, but in reality was only a temporary fix that was destined to break in a short amount of time (work that was rigged up to look good for a month or so)

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] never said there was a leak. [redacted] asked her when she noticed it and party replied that we noticed the carpet sinking in September. Your park manager twisted her words around. This seems to be the general attitude with this company, reading all the other complaints on here. And I never said I outright purchased the home. I will be looking for a less shady place to rent from soon. And a lot of people we talked to in the park feel this way to. Maybe you should think about your customers more often instead of acting like bully's.
Regards,[redacted]

We regret that the situation with the septic leakage has not yet been resolved.  As mentioned in the first response, we began the process of remedying this situation as soon as we were aware of the problem.  Unfortunately, it took time for the Environmental Health Department to produce the plans for a new drain field.  We are now following up with [redacted] to schedule a time to execute on their bid for the repair.  The drainage issue will be remedied soon.  Septic drainage problems, being issues with the lot as opposed to the home, are the responsibility of the lessor.  We have done everything in our power to get this work done as soon as possible (a.s.a.p.).  We remind [redacted] that he signed the lease document confirming is satisfaction with the home as it was at move in, and his contentment with the move-in inspection.  A move-in inspection was completed for this property.  We refer [redacted] to Sections 9(a) and (b) of his Tenant Loyalty Lease.  We also wish to remind [redacted] of Section 10(a), which reads: "Tenant agrees to care for, maintain and repair the Premises including, but not limited to, the replacement of light bulbs and air conditioning filters; cleaning or thawing clogged or frozen pipes, toilets and drains; replacement of broken glass, siding, windows, doors, locks, plaster, wallboard, light fixtures and other equipment such as smoke alarms and batteries."  [redacted] is responsible for the general maintenance issues arising after his move-in to the property.  [redacted] and ParkLand Ventures is, of course, willing to work with [redacted] to address the maintenance issues with his home.  The [redacted] will be meeting with [redacted] to discuss a path forward on addressing his issues.  If necessary, we will assist him with scheduling contractors to correct any issues with the home.  Hopefully, all items will be addressed with the cooperation of both landlord and tenant.

Revdex.com Complaint #:[redacted] Customer Information:[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
Response:We regret to hear that [redacted] is unhappy with his water bill, and with the...

procedures the community is phasing in.  When [redacted] moved into the community in 2012, [redacted] was subsidizing residents’ water bills.  Residents were then being charged based on estimated usage gleaned from individual meter readers.  This process was found to be faulty, inefficient, and in some instances burdensome on the residents.  As a result, the community switched to a Ratio Utility Billing System (RUBS) in which a significant portion of the overall bill was subsidized by the community before the remainder was distributed amongst the residents.  The RUBS is an efficient and equitable process, and an approved method of utility billing in Missouri.  In fact, the community currently subsidizes far more than the recommended portion to be deducted for common area water usage.  Since a resident’s utility bill is generally their responsibility under the lease, the community has elected to phase out the percentage of the water bill being subsidized by management.  Please see the attached “no rent increase letter” notifying the residents on the details of the policy changes.  Also attached is [redacted] lease.  Notice §4(d)(i) where residents agree to pay landlord for utility charges as agreed, and §5 which allows for adjustments to utility payment policies.  All residents were given adequate notification of the change in policy.  It is unfortunate that [redacted] utility costs have risen, but the community will not be making a change to our policy.  In fact, [redacted] utility charges went down by $9.75 from October to November, and did not go above $60 in 2014.  While he can expect an increase, his water bill certainly will not double.  The community instituted the RUB System to ensure that each resident is treated fairly and uniformly.  We believe this to be the best decision for our residents and the community.  The state of Missouri has approved usage of the RUBS system in this manner.  Again, we regret that [redacted] is disappointed with the change.

Manager Jack is forcing residents to remove their rv's and boats and other items from the storage area at the back of the park.
Closing the RV Storage area. Says he wants to pour a big cement slab back there and build a pole barn for the exclusive use of the park.
Well, the park doesn't need that much space to store their one lawn mower and their [redacted] they have stored there now and the residents have been using that space the entire time the park has been here (as far as I know).
I know I've had a boat in there nearly the whole time I've lived here, more than twenty years. Got a boat in there now.
If I have to now go and pay someplace $40/mo to store my boat maybe [redacted] is not the best option anymore.
Other residents have moved here BECAUSE of the storage area. Moved in, stored their boat and now they're told there is no longer storage. Like a false promise.
Also, they sent around a notice saying "All items that are not removed by August 31st, 2016 will be REMOVED from the storage lot and will become the park's possession."
Which, I really doubt it is legal for them to take possession of our items that way.
Seems the manager is trying to provoke everybody into moving out. Just like nearby [redacted] where he is manager - full of empty lots.
Signed, Future Empty Lot

We regret that [redacted] is unhappy with his home at [redacted]  ParkLand strives to provide the residents in every one of our communities with comfortable living and a positive experience.  We assure [redacted] that no actions or omissions were made in bad...

faith.  No member of the [redacted] or ParkLand
Ventures staff lied to [redacted].  Unfortunately, we have had to deal with some transition pains based around significant management turnover in the [redacted] office.  We are on our third manager at that community since [redacted] signed his Tenant Loyalty Lease on 1/24/14 ([redacted]).  According to our records, [redacted] spoke to our operations manager on 5/7/14 about late charges to his account, at which point he additionally addressed the two issues on his move-in walk through (attached).  He notified the operations manager that he had already fixed both problems on his own, and that it had cost him $30.00.  A $30.00 credit was immediately made to his account ledger.  At that time, he expressed no other concerns about his home. 
Our call log records show that [redacted] first submitted a complaint to the company about the septic and plumbing issues on 7/24/14.  He was told that ongoing maintenance, as this complaint qualified arising six months after move in, was his responsibility under the lease.  Our [redacted] (based at the home office in VA) visited the community on 8/6/14 and was able to inspect the area that was subject of the septic complaint.  While no odor was found, the ground did look damp.  Carolina Pipe Cleaners was called to obtain a bid for a new drain field.  We have been in the process of following up with CPC and the Environmental Health Dept. to obtain a bid for a new drain field since 8/8/14.  Currently, the Environmental Heath Dept. has been to the site to draw up plans so that CPC can make a bid for the work.  [redacted] will cover the cost of this work to the property septic system.  However, we cannot take responsibility for further maintenance issues related to the home that arose after the tenant moved into it.  The [redacted] property manager will be dispatched to inspect the issues with [redacted]’s home with his permission.  We will then address what can be done to resolve his further issues.  We regret the time and inconvenience that this has caused to a valued customer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Good Evening,
I  am still dissatisfied, because they won't honor me my title to my home. I need proof showing that I own my home and paid it  off and I don't have a mortgage on my home anymore.

I never mentioned the paper line breaks that we have paid to fix. The line inside the closet that runs to the washing machine.

We purchased our home June 15, 2012 in Torrey Hills, Mundy Township, Michigan. We immediately fell in love with the home. Was told to write down anything that was wrong within 30 days. The first thing was the vinyl windows. When we opened them, the top pane fell down and almost took out my right hand. The springs are missing on every window. Told Management, and was told because we are purchasing the home, we have to fix them ourselves. The following Spring, the kitchen had roof leaks, but the Maintenance Man climmed up on the roof, and noticed the roofer had not screwed down( which he fixed free). By fall we had to replace the furnace, because it could not be repaired. It was very costly, and they noticed the drip pan for the central air was rusted out, so that also had to he replaced. I'd love to know what kind of inspection did the do here. I could kick myself in the butt for not having my own inspection done. Our Consumers bill was high for the past five years. Consumers was out last fall to install a smart meter. They said we had a bad modular, and they repaired it. That said it was problem had before we bought this home. Seems like Management would have also had Consumers out, before we signed the papers. Now are bill is so much lower.

Terrible Company , They don't keep up their part of the Communities , Many of the staff members are unpleasant and rude they also try to enforce rules and regulations that they can not , They are also breaking the FHA guide lines and regulations with
some of their rules and requirements regarding service and support animal's like telling the people they must fill out a request form and register with the office FALSE !

The Fair Housing Act

The Fair Housing Act (FHA) is a federal law that prevents discrimination against tenants in their homes.

Under the FHA, a disability is defined as a physical or mental impairment which significantly limits a person’s major life activities. Even if a lease says "no pets" or restricts pets, landlords are required to make what is called a “reasonable accommodation” to allow pets who serve as assistance animals, which includes animals who provide emotional support.

Assistance animals are in a different legal classification than pets who are not assistance animals, which is why pet restrictions and fees are waived for them. They are animals that work, assist and/or perform tasks and services for the benefit of a person with a disability or provide emotional support that improves the symptoms of a disability.

There is no official certification or training for assistance animals, and they can assist in a wide variety of ways. Breed and weight restrictions do not apply to assistance or service animals.
Differences between service animals and assistance animals

Service animals are categorized as animals trained to do a specific task for their owner. The most common example is a guide dog. Service animals are allowed in public accommodations because of the owner’s need for the animal at all times.

An assistance animal can be a cat, dog or other type of companion animal, and does not need to be trained to perform a service. The emotional and/or physical benefits from the animal living in the home are what qualify the animal as an assistance animal. A letter from a medical doctor or therapist is all that is needed to classify the animal as an assistance animal.

The fact that the term “service animal” is often used by landlords and public housing authorities to refer to both service dogs and assistance animals often creates confusion.
Some examples of assistance animals:

A cat who can detect and alerts their companion of oncoming seizures .
A dog who alleviates a person’s depression or anxiety.
A cat who reduces a person’s stress-induced pain.
A bird who alerts their hard-of-hearing companion when someone has come to the door.

Demonstrating your pet is an assistance animal

A person with a disability may need to provide the landlord with a letter from your doctor/therapist stating you have a disability and explaining how your pet is needed to help you cope with this disability and/or improves its symptoms .
If your landlord refuses to accommodate

Landlords must agree to a reasonable accommodation request if the disability claim is true and if the request does not create a hardship on the landlord or other tenants. If your request for a reasonable accommodation is denied by the landlord, you have the right to request that a government agency investigate your claim that the landlord is discriminating against you.
You have several options for filing a complaint:

You can file a discrimination complaint electronically with the Department of Housing and Urban Development (HUD). Information about the process is located on this HUD webpage.
You can print and complete the HUD Discrimination Form and mail it to the appropriate HUD office.
Many states have a government agency that investigates discrimination claims. You can also file a complaint directly with your state’s agency. (See Finding legal resources

Pet fees

Service and assistance animals are not technically pets and owners do not have to pay pet fees. The landlord, however, can charge a security deposit and may still seek money from the tenant if there is any damage caused by the animal to the home. Also, if there is a nuisance issue the landlord does have the right to try to remove the assistance animal through legal proceedings.

Review: The new owners are refusing to give me the termination release forms for my home, so I can get repairs done. right know I don't have no furnace, door repair, plumbing and electrical problem. if I cant the lean taken off I cant do these repairs to my home.Desired Settlement: getting repairs done to my house and getting the lean taken off my home should be paid off..

Business

Response:

Tell us why hereRevdex.com Complaint #: [redacted] Customer Information:[redacted]

[redacted]Response:Upon information and belief, this matter has been amicably resolved through cooperation of the parties, or has otherwise become a non-issue. However, I would prefer to have more information on Mrs. [redacted]s (the “Resident”) specific issue with the company prior to making such a statement. If there are any outstanding issues, we are happy to address them with the Resident as we are made aware (as per our normal course of business). In the absence of additional information to identify and address a specific issue, I will outline the facts and our records related to the Resident’s statements. [redacted] (the “Community”) has owned and operated the [redacted] manufactured home community since August of 2012. The Resident leases lot number 519 and is the owner of the mobile home on that lot. Homeowners are responsible for home maintenance, upkeep and repair. The Community strongly advises all homeowner’s residing in the community to obtain homeowner’s insurance. [redacted] contacted Community management on or about February 4, 2016 to request statements and information on Community policy as part of their procedure for assessing an application from the Resident for financial assistance with repairs to her home. The Resident also contacted the Community during this time to solicit an offer from the Community for the purchase of her home. On or about February 19th, Community management reached out to the Resident to follow up on the matter, schedule a walkthrough of her home to assess any damage, and to obtain further information regarding the request from DHS and exactly what was required from the Community. At that time, the Resident informed Community management that nothing was needed as DHS had denied her request for assistance with repairs to her home. At no point did the Community attempt, nor was the Community considering, a termination of the Resident’s lease. At no point has the Community placed a lien on the Resident’s home or other personal property. The Community manager has had a pleasant relationship with Mrs. [redacted] for the duration of her residence in the community. As stated, it is our belief that the situation has been resolved or is otherwise no longer an issue. If it has not, the Community welcomes additional clarifying information so that we work with the Resident to quickly identify and resolve any pending matters. Please feel free to contact our office directly at any time for further discussion of this matter. I may be reached at [redacted]

Manager Jack is forcing residents to remove their rv's and boats and other items from the storage area at the back of the park.
Closing the RV Storage area. Says he wants to pour a big cement slab back there and build a pole barn for the exclusive use of the park.
Well, the park doesn't need that much space to store their one lawn mower and their [redacted] they have stored there now and the residents have been using that space the entire time the park has been here (as far as I know).
I know I've had a boat in there nearly the whole time I've lived here, more than twenty years. Got a boat in there now.
If I have to now go and pay someplace $40/mo to store my boat maybe [redacted] is not the best option anymore.
Other residents have moved here BECAUSE of the storage area. Moved in, stored their boat and now they're told there is no longer storage. Like a false promise.
Also, they sent around a notice saying "All items that are not removed by August 31st, 2016 will be REMOVED from the storage lot and will become the park's possession."
Which, I really doubt it is legal for them to take possession of our items that way.
Seems the manager is trying to provoke everybody into moving out. Just like nearby [redacted] where he is manager - full of empty lots.
Signed, Future Empty Lot

Review: I purchased a home from a park owned by [redacted] in march of 2014. It looked good on the outside, the paint was nice. It looked like a nice place.

The office lady assured me that these homes were well maintained and renovated by a professional remodelling team.

This was not the case we had a problem with the bathtub cracking before we had a chance to actually use it, I will admit I washed a few things in it, but nothing heavy or otherwise able to crack an abs plastic tub. I notified the park manager of the issue and she told me it was my problem now, I called parkland and after a week of back and forth we came to an agreement to go half on it since neither of us could prove otherwise whose fault it was though I was sure it was not ours. I was satisfied with he outcome.

Well it turns out it was not our fault after all, come eight months later or so( mid november) I discovered there was a sink-hole in the hallway. I pulled up the carpet and yes there was a hole, the only problem is that there was a few gallons of floor leveller poured over it and it had cracked. not only this but it had spread intot he bathroom and seems to be from pre existing water damage that the "professional remodelling crew attempted to hide. And this is why my bathtub has cracked yet again. Now im no expert on bathtubs or floors but I do know that you should not have to replace a bathtub twice in one year, and that it should be sitting firm on the supports. Due to the floor being warped out this could not be accomplished. all because someone, be it the remodelling crew, the park manager or parkland ventures decided that instead of fixing the issue they would save a few bucks and hide it until it became an issue for me.

Now because of these shady practices combined with the lease agreement stating I am responsible for all repairs I stand to lose a significant amount of money from this home.

Yes I singed the agreement but it also states that the home will be delivered in a liveable condition and since that [redacted] or it's agents neglected to fix the issue at hand when it arose prior to my moving in I believe it to be their responsibility to repair.

I will also be contacting the county to get the full inspection report on the home to find out how it even passed inspection in the first place.Desired Settlement: I would like one of these four outcomes

Repair the issue and put the home in the condition I was led to believe it was in when I singed my lease

or

Give me a different home in the park with a new lease forwarding any amount I have paid to the new home.

or

End their contract with me and refund me half of my deposit and 1/4 of my paid rent for the time I have lived in the park

or

go to court

Business

Response:

It is regrettable to see this complaint have to come through the Revdex.com. [redacted] has been working with our community staff on remedying this issue. In fact, [redacted]’ 3rd party contractor was on site yesterday (11/25/14) to do an estimate for repairs. The complaint presented does not include all of the facts. [redacted] did not purchase his home from the community, but is a resident under a Tenant Loyalty Lease (TLL). This particular home was refurbished prior to [redacted] moving in. In addition, a walk-through inspection was done with the resident prior to moving in. Under the TLL, general interior maintenance of the home is the resident’s responsibility. If the resident believes a repair is management’s responsibility, they must bring it to the attention of maintenance staff or the community manager. Community staff was notified of the cracked tub, and is making repairs. While [redacted] does not concede liability for the tub, the expenses for replacement will be covered by the community as a concession. Damage done to the home by the resident is the responsibility of that resident. Based on this, [redacted] has previously been charged for repairs of damage done to the stove and kitchen island in the home. He is therefore aware of the policy, and his rights under the TLL. Community staff was not notified of a slow leak under [redacted] sink. We learned yesterday (11/25/14) from another occupant of the home that the sink has been leaking since September, and that there is standing water under the plumbing. [redacted] apparently continued to use this sink without attempting to repair or report the leak. It is this wanton neglect that has caused rotting of the subfloor, and the hole in [redacted] hallway. For this reason, the cost of repairs for the water damage will be charged to [redacted] account. We regret that this situation has developed into an expensive fix for both parties. More-so, [redacted] wants to help [redacted] get back to a safe, comfortable and warm state of living before the winter season strikes. We will continue to work with [redacted] on a resolution of this matter. The repairs, if not today, will be starting soon.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] never said there was a leak. [redacted] asked her when she noticed it and party replied that we noticed the carpet sinking in September. Your park manager twisted her words around. This seems to be the general attitude with this company, reading all the other complaints on here. And I never said I outright purchased the home. I will be looking for a less shady place to rent from soon. And a lot of people we talked to in the park feel this way to. Maybe you should think about your customers more often instead of acting like bully's.

Regards,

I am a resident of parkland ventures mobile home Park in Missouri and they lied to me about the mobile home and took advantage of a disabled veteran. The management here lies to until you and when you move in she said everything would be taken care of. The lease is 10 pages long they rushed me and when I did read the whole lease no oral agreement is honored. She would never return my calls. They finally sent someone from the home office in Virginia to Missouri and is trying clear up the mess they made. The new manager is a corporate guy and just cares about there money and nothing else. I do not recommend anyone to parkland ventures mobile home park.They lie and don't care about you just there money. I can't wait to leave the park and never look back.

Not only was I a resident, I was an employee of parkland ventures. Exercise extreme caution if you choose enter in to any contracts with this company. There is History of fraudulent park managers that made victims of residents. These victims still exist without any compensation by the company. Specifically [redacted] estates in temple tx.

Have problems with this company. Can't get call backs from management for mobile home. Never at the office or the area of the mobile home park. Not worth trying to live there if nothing wants to be done from management of his job. I've left several messages and no return phone calls. Been there several time and no one never there anywhere. Oakland.Meadows in Salisbury NC needs someone to run it and apparently this company does not care enough.

Review: My family and I have been Trying to get A mobile home in One of There Trailer Parks In Canandaigua NY. for the last 3 years. The first year we were approved to move in and told them which one we wanted and they moved someone else in and didn't tell us. So we had to sign another lease where we are now. Then last year we paid the application fee again and were approved and they guaranteed us a place and it was being built .it was going to take 3 weeks to build. Then it was getting closer to time for us to move and they told me a week before we were to be out of current place that I had to redue application and give them another application fee and couldn't guarenteen it would be in by time we had to move. At last minute we had to sign new lease with current place. This year we tried the park again and they wanted to give us a trailer that was trashed and wanted us to pay $1019 down and pay that a month or pay $1798 down and $629 a month. My family and I are on a fixed income we don't have that kind of money to put down. Emailed Company and no response.Desired Settlement: Give us what we asked for 3 bedroom 1 bath in decent condition with all appliances in kitchen and work with us for the down payment. We are willing to pay an extra $100 a month to cover down payment. We will Not pay Over $1000 a month for a trailer. We need to have answer before April 30 , 2014 Thank you for your time.

Business

Response:

The [redacted] submitted an application for a home in our [redacted] in March 2012. This application was approved, but there were no ready homes available at the time and they did not continue to pursue this later that Spring.

They came back a year later in May 2013 and submitted another application. We needed to run a new background and credit check, because their credit and income situation could have changed during the intervening time. We pay a third party for these costs, so we were required to charge a second application fee. This application was denied because of their credit history and income and they were notified of this in writing. We did not guarantee them a home during this application process, as their application was declined.

The [redacted] returned in March 2014 and submitted another application for a home. Again, because their information could have changed over the 10 month period, we needed them to pay an application fee to cover our costs. At that time, we did not have any homes ready for them to move into, but had several homes that we were beginning the refurbishment process on. We typically do not like to show homes that we have not completed the refurbishment process on, but the [redacted] were interested in one specific home and wanted to see it to get an idea of the floor plan. Our staff showed them this home and made it clear to them that we were getting ready to refurbish the home to make it ready to be moved into.

When the application was run through our system, they were advised that their monthly rent would be $1019 and their security deposit would be $1019. Unfortunately, they were not satisfied with this answer. Our regional manager contacted them and explained our credit model to them and that they would need to show more income or have a guarantor on the account in order to qualify for a lower priced program. We also did not receive any emails from the [redacted] through our corporate website until today, April 1, 2014, a week after they submitted their complaint to Revdex.com. We know this is not the answer they were hoping for and regret that we cannot accommodate their request for different pricing.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was never notified in writing of anything. I was guaranteed in 2013 that there would be a trailer ready by June 1st(because they said it would take 3 weeks for them to build one) then as it got closer to time for me to move They told me there was a set back and then they couldn't guarantee it would be there They had me come in a week before I was to move and redue the application and I added 2 extra people on the application and they denied me and said it was due to me going to use the other peoples money to pay for the rent(well they have to pay there share too).The people at the managers office told me they were trying to get the decision changed. By then it was the end of May and I had to sign my lease for were I am currently living As for this year 2014 I was told that there was 2 trailers available(3bdroom 1 bath) and that there was no applications in for them so we did and they only told us about 1 and that is the one they are trying to charge me $1019 for and they never offered to show it to me or any other one for that matter How can they base your rent on a credit score ?I know for a fact that the new trailers they have moved in people are being charged $850/month for a new one and it would only be $629/month for used trailers They tried charging me 1798 as a down payment for a used trailer,we are on a fixed income I don't have that kind of money to put down (if I had that kind of money I sure as heck wouldn't be wasting it on a trailer I would have used it for a down payment on a house)

Regards,