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Parkland Ventures Inc

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Reviews Parkland Ventures Inc

Parkland Ventures Inc Reviews (46)

Review: I reside in a mobile home leased to me by Parkland Ventures. I am a new widow as if 6/2/2015. My family income was stopped due to the source being my husband's employment and Social Security Retirement benefit. The income from Soc Security will resume but there is an issue with processing as the Soc Sec Admin requires official death certification etc. This takes time. As of this writing I have had no income since May. I was unable to pay my total rent for June although I did pay over 2/3 of it. The park initially said no problem. At the time I addressed the issue with them I anticipated I would have the income in hand by the end of the month. This did not happen. I am still waiting on it. As a U.S. Viet era veteran, a local veteran's organization has pledged in writing to cover the balance for June, as well as total amts due for July and August. There is a process they must go through. The veteran's organization has left repeated messages for a return call from the corporate office in an attempt to satisfy the issue to no avail. I also have left multiple messages at the phone numbers listed with a request for a return call. The W9 presented to the Veteran's Organization is for Parkland Ventures out of Glen Allen Va and that is where the check for almost $2000 will be sent. My complaint is that the corporation will not return calls in an effort to resolve this issue. I have had no opportunity to even grieve the loss of my husband due to being thrown into survival mode in an effort to maintain my housing. I am appalled that no one has bothered to return the calls and that there is no contact number for a "live" person.Desired Settlement: I would like for an executive or someone with some authority within this company to contact me so that we can resolve this issue and insure that the money owed by me is received by the appropriate entity.

Consumer

Response:

The customer reached out to Revdex.com by phone on July 17, 2015, to let us know that the business had responded to her directly to resolve the complaint, and said that they resolved the issue very timely and satisfactorily.

Review: Parkland bought our park from another management company and since then have been raising peoples rent, changing lease agreements, forcing unreasonable demands on tenants and and even led to many people moving out of the park and may others considering.The year and a half I have lived at my apartment, I have had no issues from the start. Once this company took over they are now taking back things promised to me by the old owners. They won't even consult with the previous owners in an attempt to resolve the misunderstandings. They are also ignoring calls from my lawyer about the issue. I don't seek any sort of settlement, I just want people to know how they treat other human beings.Desired Settlement: N/a

Business

Response:

[redacted]

E-mail: [redacted]

October 2, 2014

Re: Revdex.com Complaint #: [redacted]

The community where [redacted] resides, [redacted], was purchased by ParkLand Ventures in June of this year, not more than four (4) months

ago. Since our purchase of the community, only 5 residents have moved out. A majority of the residents who have left had put in their notice prior

to our acquisition. None of these residents listed any complaints about management as a reason for leaving. All of the homes vacated have been

immediately re-occupied, and there is a waiting list to move into the community. Existing lease agreements were assigned to us by the former owner of the community. We have not altered these agreements in any way, nor have we raised any tenant’s rent.

[redacted] claims that ParkLand’s management team has been forcing unreasonable demands on tenants. Upon ParkLand’s acquisition of the community, several of the community rules and regulations that were previously in place were not being enforced. The management team required several tenants to pick up trash around their home sites, register all current occupants, and to remove unlicensed/inoperable vehicles from the community. ParkLand feels that these are reasonable demands in the interest of cleaning up the community. Also, note that these demands are in compliance with local ordinances and the community rules that had been agreed to by every tenant.

[redacted] claims that things promised to him by the former owner of the community have been taken away. Without more information, there is only one recorded incident of which we are aware. [redacted] was asked to remove several personal belongings from the deck on a neighboring home site. This request was made because a new tenant was moving in to that home. Management also requested that [redacted] register all of the occupants of his home. This is a mandatory condition of his lease. This condition is not new, and has been mandatory since the dated he signed his lease at move-in. Neither [redacted], nor the ParkLand office have received any communications from [redacted]’s attorney.

We regret that [redacted] feels he has been treated unfairly. We believe it is reasonable that management continue to uphold the community rules and regulations that help make our parks a safe and enjoyable place to live. ParkLand must also continue to uphold the terms of each tenant’s lease in a uniform manner. We urge [redacted] to bring his concerns to management, or to contact the 1-800 help line should he have any further issues.

Review: We moved in February of 2015, signed a lease to own contract with Brookshire village corporate is Parkland Ventures in Virginia. Ordered a [redacted] Home and was installed. After 4 months living there, found that no one ever connected the drain pipe for the kitchen sink. Thus, having all the dirty water drain straight into the insulation for 4 months, this occurred on June 21st. After complaining to management about this situation, Parkland did a warranty claim for the fix, meaning they didn't pay anything out to have this fixed, had a "licensed" contractor fix the piping after 4 days of not being able to use the sink and nats, fly's coming up from this drain into the home. After the contractor told my wife he was certified in mold. Well, he "fixed" the piping and ran the pipe to the drain under trailer. He never once removed the wet insulation and tried putting new insulation over wet insulation, then duck taping the bladder bag back together. I went under the home 2 days after he finished and found a complete mess, I have pictures of everything. I proceeded to call the management once again. She came back out to the residence on Monday with the contractor and found the he did not properly affix the elbow of the piping, they cleaned the water insulation and tried best they could to patch the bladder bag. I have called [redacted] homes and emailed only to management for documentation purposes. WE was unable to use our kitchen for 4 days, have nat issues and who knows if mold is present or not. After 4 months of stagnant water sitting under the home, you can bet there probably some mold. I have asked [redacted] Homes and Parkland for a very reasonable compensation of one month’s rent paid for this problem. They have refused to offer anything just stating they fixed the problem and no cost to me, it was no cost to them neither, Parkland. Apparently, we are not alone with this issue in the community and probably not alone with Parklands other communities in the area. Mold!!!Desired Settlement: I believe mold could be there now, I want it inspected by a licensed professional and I want one months rent serviced either by [redacted] homes or Parkland or the combination of the two. This is more than reasonable considering that mold could very well be present and the hassle we went thru and not being able to use our kitchen sink and dishwasher for over four days. Not to mentioned the nats and flys that came thru the pipe and the contractor saying he was finished and cleaned up and was certified for Mold. Which none of it was true. It took him coming back out again to fix the pipe he just put in cause he didn't properly connect the elbow and the manager had to be there to make sure he cleaned the wet insulation up and under trailer up. Then he left it in yard had to have him come back next day to pick it up.

Business

Response:

This issue was caused by a third party's manufacturing defect, and is being resolved through cooperation with the customer. Please see the attached outline and explanation. Thank you. Response: Parkland Ventures and the customer are cooperating to resolve this issue. Please see the following: On June 22nd, the home office of ParkLand Ventures was notified of the problem at Brookshire Village lot 217, the residence of Mr. [redacted]. The office immediately requested a bid from a licensed and insured contractor frequently used in the area. Brookshire received and approved a repair bid, and scheduled repairs within 24 hours of the customer’s request. Work began on June 23rd, and was completed that day. However, according to the contractor, there was not room in his truck to take the old insulation and belly bag; so, he came back the following morning and removed all debris. The invoice for repairs was paid by Brookshire Village to the contractor. We regret that the debris was not able to be removed from the lot immediately. It was discovered that the kitchen sink drain had not been properly plumbed to the main plumbing drain of the home when being assembled at the factory of [redacted] of Savannah (“[redacted]”). The plumbing had come loose at some point between manufacturing and discovery of the issue necessitating Mr. [redacted]’ call. The defect could not have reasonably been discovered before the resulting damage. Mr. [redacted], community management, and the Jefferson County inspector had all inspected and approved this rental home prior to occupation. [redacted] was notified of the factory defect on the day the home office was contacted by Mr. [redacted] (June 22nd). In accordance with [redacted]'s bill back warranty program, Brookshire will send all invoices arising from this issue to [redacted] and request reimbursement. ParkLand acted quickly and in good faith to make the repair to industry standards. However, the initial contractor’s repairs were found to not be up to Jefferson County code. After searching for bids, Parkland urgently contracted a licensed plumber to inspect the issue and complete any necessary, additional work. The plumber is scheduled to complete that work today, July 13th. After repairs are completed, the Jefferson County inspector will re-inspect the plumbing for local code compliance. Once the repairs and inspection are completed, Mr. [redacted] has expressed his intent to respond to this Revdex.com conversation; and to bring his rental account current with a zero balance. Brookshire Village and Parkland Ventures sympathize with Mr. [redacted] over the inconvenience he endured not being able to use the kitchen sink for several days. Brookshire and ParkLand will continue to work with Mr. [redacted] and [redacted] to ensure that all necessary work is completed in a reasonable time. All costs associated with resolving this issue will be submitted to [redacted] for payment under their manufacturer’s warranty as this was a latent manufacturing defect. Mr. [redacted] will pay amounts due (home/lot rent) under his lease, but will not be charged for any costs associated with this issue.

Business

Response:

The plumbing issue cited in the tenant's original complaint has now been resolved. The County Inspector's certification of the work is attached to this response. While we apologize that there was additional delay in completing repairs of the latent manufacturer's defect discovered at this home, the community is dependent on the availability and scheduling of third-party contractors in cases such as this where it becomes necessary to employ additional repair or maintenance support. All repairs were made at no cost to the tenant. The confusion surrounding the conversation and statements regarding the "balance being brought to zero" was a misunderstanding. Under the lease agreement and Missouri law, a tenant is required to pay the amounts owed under the lease on time or be subject to the landlord's available legal remedies. The tenant has the option to withhold rent or "repair and reduce" in certain situations if the statutory guidelines are followed. When discussing the issues with Mr. [redacted], it was made clear that the account would of course have to be brought to a '0' balance in some fashion. It was also discussed that the community's warranty claims against [redacted] could not possibly be settled until after work was complete and all final costs to the community were known; and that if some concession were to be made by the community, or that the tenant were to have a successful claim for relief against [redacted] homes, application of those potential amounts to the tenant's ledger would be discussed at that point. The community has not, and does not by anything included in this response waive any of its rights or remedies under the lease or applicable law. Brookshire Village at no point intended to misrepresent our position or our discussions with Mr. [redacted] to the Revdex.com. The tenant has also taken issue with the fact that the serial number of his rental home differs from differs from that listed on his Reservation Deposit and Agreement. [As an aside for clarification purposes it must first be made clear that the community purchases homes from an independent, third-party manufacturer; and then leases those company-owned homes to residents.] A Reservation Deposit and Agreement states that the prospective tenant is paying consideration to the landlord to reserve a lot for their rental in the community for a certain time and for the landlord to purchase a new home to place on that lot and rent to the tenant. Mr. [redacted] signed one of these agreements on September 27, 2014 that specified a Reservation Date of November 1-15, 2014. The Agreement states in relevant part that "if Applicant fails to sign a lease with the Landlord for the Premises and pay all funds due at the time of signing the lease on or before the Reservation Date, the Deposit will be forfeited." Mr. [redacted] and his wife did not move in to the community until February 10, 2015. Under the Agreement, the community was only required to hold the lot and order a home until the passing of the Reservation Date. Mr. [redacted] was given from Sept. 27th to Nov. 15th, 2014 to sign a lease, and did not. The specific home listed by serial number with "may change" next to it on his original Reservation Deposit Agreement was therefore leased to another applicant. The Agreement also allowed the reservation deposit amount to be collected in installments, detailing that Mr. [redacted] would pay "$799 on 10/11" and "$1000 on 10/25." The community received the first $200 on 9/27 when the Agreement was signed, then $100 on 12/6/14 and no further payment until another Reservation Deposit Agreement was signed on January 31, 2015. Despite the breach of the initial Agreement, the $300 Mr. [redacted] had paid to date was applied to the Reservation Deposit of the January 31st Agreement. At the time the January Reservation Deposit Agreement was signed, the home originally purchased by the community for rental to Mr. [redacted] was leased to another applicant due to the breach of the September Agreement. The community was forced to purchase a new home of the same make and model to lease to Mr. [redacted]. The January Reservation Deposit Agreement contains a clerical error in that the serial number section was not changed to reflect a new home being purchased by the community. Nevertheless, Mr. [redacted] had been made aware when signing the initial Agreement in September that the particular home (identified by serial numbers) may be subject to change since placement is dependent on availability and the applicant fulfilling their obligations under the agreements. Indeed, the lease Mr. [redacted] signed for the lot and home clearly identifies the serial number matching the home in which he currently resides. A copy of that agreement is available upon request. Mr. [redacted] had retained the community's purchase order form for the home that was ordered based on the [redacted]' Sept. 27th Agreement. The community apologizes for any confusion caused the slight clerical error, or by Mr. [redacted]' retaining the community's order form for purchase of a home for his records. It also appears there is damage allegedly caused during the installation of the home. This issue has been mentioned by Mr. [redacted] in separate emails to which he attached photographs. Now that the community has been made aware of this issue, they will follow existing procedures and the terms of their agreements to complete repairs within a reasonable time at no cost to the tenant if the alleged damage was indeed caused during installation of the home. Brookshire Village regrets that Mr. [redacted] is not currently happy with his experience in the community, and hopes that this clarification and completion of the necessary repairs will improve the situation for he and his family. The community does have procedures in place to accommodate residents who desire to switch from different lease types or lengths of term. However, Mr. [redacted] should be aware that the first qualification to be eligible to transfer is to have at least a $0.00 outstanding balance on your resident account. If he would like to alter his lease agreement, the community management will be happy to discuss that with him. The community is also willing to discuss the possibility of crediting the late fees assessed to the [redacted]' account as a concession for inconveniences.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As pertains the home we actually ordered. By his own admission was leased to someone else. Now, giving all the dates they have provided including the orders. They leased the original home before we put a deposit agreement in place. How? According to the install date of the home, it was on 10-30-2014, we entered into the agreement on 9/27/2014 home was ordered on 9/11/2014. If the original deposit date is 9/27/2014 then how did you lease the other home because we took to long. Cause that never happened. As for the "may Change" on the deposit agreement, nothing and I mean nothing was communicated to us that it was changed and our home we picked with our options was given to someone else? It wasn't until this response to Revdex.com that they even admitted to the change. They used uncertified contractor to originally repair the piping. That didn't work, it was not to code and was done completely wrong. Everything that has been done has been suspicious. And as for the length it took. Jana the manager knew from the start we was in no hurry to move in and she stated that wasn't a problem. We put the deposit in for the lot and home to make sure we got it other than that we was moving slowly on the move. The nov date and dec dates were never carved in stone. I was in communication with jana the whole time and not once was any of this an issue with the speed in which we were moving. If it was it was never communicated to us. I seriously think more is going on to skirt subjects and I believe the lack of documentation on what we ordered is seriously faulted. Below is my resolve for this matter. I have been a pretty responsible person, I continue to strive that way, but I will not get pushed around. Most of the things listed in Parklands response is questionable to say the least. They have tried to answer their position but only raise more questions then answers. I am not blaming Parkland for everything [redacted] Homes of Savannah, TN are also to blame for not following HUD regulations and not installing the drain in the kitchen as per my original complaint stated. Also, Jay Shelton with [redacted] homes saying that they don't follow local or state codes they us HUD regulations, which clearly they didn't. Here is the deal: Zero balance ASAP, 900 of the 2300 we deposit is given back, because you only require first and last months rent for renters. A new lease signed for renters and our monthly payments do not increase in fact according to your advertising on [redacted] it should be around 650 plus pet rent and trash/water.

Regards,

Review: At the end of january, I signed a rent to own lease with [redacted]. Before I signed the lease, I was told by their on grounds maintenance people that the house had new flooring installed, new carpets, and fresh paint throughout the entire house, the septic emptied, and a new kitchen faucet which had a hole in the top of it. Moving day came, and I moved in. There was new carpets, a new kitchen faucet, and fresh paint, BUT the house smelled of mildew very badly. When I asked about it, I was told there was some water damage but it had been fixed and the smell would go away. I didn't question it seeing there was some scrap wood outside the house. Over the next few months the mildew smell got worse, and I noticed soft spots in the floor. I pulled the carpet up to see why, and saw that the wood underneath the carpet looked as if it was over 50 years old! It had never been replaced as told, and also in the bathroom my foot went through the floor. My sons room, smelled awful too. The fresh paint in his room was painted over mold on the wall! The kitchen faucet was replaced, but again...over time I noticed something wasn't quite right with it. It was installed without the most essential parts! WASHERS! Without the washers it leaked under the counters causing more serious water damage!. The septic which I was told was emptied now overflows across the back yard, so the smell of mildew in the house is now accompanied by the smell of septic. Office personnel is no longer around, and when contacting the company who owns the property they tel me that I am responsible for the repairs being it is a rent to own, and not a full out rental. I can understand paying for anything that goes wrong in the house as per the contract, but I shouldn't have to pay for shoddy work, and outright lies!!Desired Settlement: Replace, the flooring I was told was in the house before moving in, fix the water damage caused by your company's maintenance personel,clean up the mold that was painted over to hide it, and empty the septic tank.....it stinks! I shouldn't have to pay for repairs that were supposed to be done prior to moving in!

Business

Response:

We regret that [redacted] is unhappy with his home at [redacted] ParkLand strives to provide the residents in every one of our communities with comfortable living and a positive experience. We assure [redacted] that no actions or omissions were made in bad faith. No member of the [redacted] or ParkLand

Ventures staff lied to [redacted]. Unfortunately, we have had to deal with some transition pains based around significant management turnover in the [redacted] office. We are on our third manager at that community since [redacted] signed his Tenant Loyalty Lease on 1/24/14 ([redacted]). According to our records, [redacted] spoke to our operations manager on 5/7/14 about late charges to his account, at which point he additionally addressed the two issues on his move-in walk through (attached). He notified the operations manager that he had already fixed both problems on his own, and that it had cost him $30.00. A $30.00 credit was immediately made to his account ledger. At that time, he expressed no other concerns about his home.

Our call log records show that [redacted] first submitted a complaint to the company about the septic and plumbing issues on 7/24/14. He was told that ongoing maintenance, as this complaint qualified arising six months after move in, was his responsibility under the lease. Our [redacted] (based at the home office in VA) visited the community on 8/6/14 and was able to inspect the area that was subject of the septic complaint. While no odor was found, the ground did look damp. Carolina Pipe Cleaners was called to obtain a bid for a new drain field. We have been in the process of following up with CPC and the Environmental Health Dept. to obtain a bid for a new drain field since 8/8/14. Currently, the Environmental Heath Dept. has been to the site to draw up plans so that CPC can make a bid for the work. [redacted] will cover the cost of this work to the property septic system. However, we cannot take responsibility for further maintenance issues related to the home that arose after the tenant moved into it. The [redacted] property manager will be dispatched to inspect the issues with [redacted]’s home with his permission. We will then address what can be done to resolve his further issues. We regret the time and inconvenience that this has caused to a valued customer.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

According to The first manager, the floor was "new" and made new a week prior to moving in, upon inspecting it, the work was never done. On or around 5/7/14 I did inquire about late charges, I also informed the operations manager about 2 problems I fixed myself due to electric not on, and frozen water pipes at time of move in. I also informed him of a 3rd problem which he said would be fixed and never was. The skylight above the bathtub in the master bath leaks when it rains. It's now 9/14/14 and the skylight was never fixed and still leaks. He then asked if there were any other problems that I knew of. I told him I would do another walk through since the manager upon move in had quit the day after I moved in, and refused to write anything down on the walktrough papers.

Review: When I moved into the home in [redacted] there was a individual water usage monitor system to let the office know how much to bill you for water. well they claimed the upkeep was to much and that so rent wouldn't go up they would quit servicing the system and just divide up the water bill each month. I'm under a lease just like others in the park so they wouldn't be able to increase our payment anyway. With their new system in place my water bill has been closer to $60 a month compared to around $25 like it was under the old system. They are claiming that is only half of what I should be charged and they will be increasing the percentage the residents are charged every year will 100% of the water is paid for by the residents. There is no possible way $120 a month for water in a mobile home is justified and I feel its just a way for them to raise my rent since due to me having a lease they can not.Desired Settlement: The park goes back to the old system of people only paying for what the use or to charge the avg from when the individual system was in place.

Business

Response:

Revdex.com Complaint #:[redacted] Customer Information:[redacted]

Response:We regret to hear that [redacted] is unhappy with his water bill, and with the procedures the community is phasing in. When [redacted] moved into the community in 2012, [redacted] was subsidizing residents’ water bills. Residents were then being charged based on estimated usage gleaned from individual meter readers. This process was found to be faulty, inefficient, and in some instances burdensome on the residents. As a result, the community switched to a Ratio Utility Billing System (RUBS) in which a significant portion of the overall bill was subsidized by the community before the remainder was distributed amongst the residents. The RUBS is an efficient and equitable process, and an approved method of utility billing in Missouri. In fact, the community currently subsidizes far more than the recommended portion to be deducted for common area water usage. Since a resident’s utility bill is generally their responsibility under the lease, the community has elected to phase out the percentage of the water bill being subsidized by management. Please see the attached “no rent increase letter” notifying the residents on the details of the policy changes. Also attached is [redacted] lease. Notice §4(d)(i) where residents agree to pay landlord for utility charges as agreed, and §5 which allows for adjustments to utility payment policies. All residents were given adequate notification of the change in policy. It is unfortunate that [redacted] utility costs have risen, but the community will not be making a change to our policy. In fact, [redacted] utility charges went down by $9.75 from October to November, and did not go above $60 in 2014. While he can expect an increase, his water bill certainly will not double. The community instituted the RUB System to ensure that each resident is treated fairly and uniformly. We believe this to be the best decision for our residents and the community. The state of Missouri has approved usage of the RUBS system in this manner. Again, we regret that [redacted] is disappointed with the change.

Review: When dealing with this rental/leasing office for a separate sited mobile home park that they manage, I ran into several issues. One of the biggest was poor to non-existent customer service, apparently the woman who was previously managing the property knew she was leaving, thus made herself virtually a ghost for any sort of help she was supposed to be providing. As well she lied to my family about when the trailer we had shown interest in would be ready. Since she has left another lady has taken her place and has been trying to piece together all of the information for me, as it turns out the original lady I had been dealing with had lied to me so less than 15 days before I need to move from my current residence I am left with nothing but a week if even to find a place to live on the fly. When I asked the new property manager for someone above her she said she would take the complaint, she already knows my complaint so naturally I do not wish to speak to her any further on this situation as they are not willing or trying to make any further accommodations for me and my family.Desired Settlement: I would like my $35.00 application fee back so that I may use that money towards a new application or rent elsewhere.

Business

Response:

In response to complaint #[redacted], we would like to make a few clarifications. First of all, [redacted] should be listed instead of [redacted]. [redacted] MHP was under the impression that the complainant, [redacted] was interesting in renting the mobile home at [redacted], so we got this home ready for move in. As it turns out, [redacted] was indeed interested in the mobile home at [redacted] which was not move in ready. Upon discovering [redacted] desired home, [redacted] began to make arrangements to begin working on [redacted], with intentions of trying to get it ready byOctober 31st. [redacted] has since contacted [redacted] and she has found another place to live. [redacted] then agreed to refund [redacted] $** application fee, which was mailed today, October 25, 2013 to the address provided on the complaint.

Sincerely,

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Description: Manufactured Homes - Parks

Address: 4600 Cox Rd Ste 400, Glen Allen, Virginia, United States, 23060-6732

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