Parkway Pet Hospital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11023886, and find that this resolution is satisfactory to me Sincerely, Colleen ***

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ Sittercity is not an agency, but an online meeting venueWe provide a place for families to connect with caregiversWe do an Identity Verification on everyone who registers on the site as well as screen everyone against the National Sex Offender RegistryWhile we do offer background checks as a highly recommended option, we cannot force anyone to run one because we are not an agency We are able to provide the best level of Customer Service through email and phone supportWe answer all emails in one business day and are available by phone, Mon - Fri: 8a.m - 4p.m CSTWe are always here to answer any question and to hear any and all concerns

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Hi [redacted] Thanks for reaching out and so sorry for the mhereIt appears that you had two accountsOne under the email [redacted] and one under, [redacted] Your accounts have been cancelled and closedThree refunds of $have been processedThese refunds are for the following months: December, January, and FebruaryYou can expect to see these refunds post back in 3-business days Your account will not be billed going forward Please do not hesitate to reach out, should you have any other questions

Sittercity offers subscription based memberships that are all set to automatically renew (as stated during registration), until they are cancelled out by the account holderEach member has the ability to turn the auto-renew on and off directly from their account settings on their profile [redacted] [redacted] registered and opened an account on September 28, Since that time the account had not been cancelled, nor do we have any record of an email or phone call to cancel the membershipWe are up front about our subscription based policyOn June 6th the members services team received a call from Valeria asking for her account to be cancelled out.This account is completely cancelled and will not be billed going forwardWe have also processed five courtesy refunds of $each for [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ When a user registers our our site and decides to upgrade, they are given three choices of membership all of which are subscription basedOn that registration page we do state that the membership will continue to renew until cancelled, this is also stated in our terms of use, and in the member's account settings Keep in mind we do give all of our members the ability to turn the auto-renew on and off directly from their account settings, as well as two other ways to cancelAccounts can be cancelled at any timeWe also offer a full refund for the most recent charge if a member cancels within five days of the last billing date [redacted] upgraded her account to a paid premium membership and had never cancelled which is why it continued to renew At the time of her call to our Member Services team she spoke with a representative as well as her call was escalated to management Normally we do not process refunds because we are up front about our policy, but [redacted] was definitely the exceptionWe not only took care of the charges that occurred in 2014, we also refunded all of [redacted] received a refund of $in total At that time the account was completely cancelled and will not be billed going forward No additional refunds will be processed on this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from SitterCityThey are engaging in fraudulent billing practices, as testified to by numerous consumers (see below) I canceled my membership within the initial month period for which I signed upAnd should never have been billed another dollarInstead, SitterCity billed me over $1,for a service that I had canceled Moreover, SitterCity did not once in four years send me a single invoice, bill, or any other notification to let me know that I was continuing to be billed on a quarterly basisJust imagine any other business ( [redacted] etc.) billing for years without sending one notification or invoice! Although SitterCity claims that I was "definitely the exception" a quick look online reveals that many other SitterCity customers have had the exact same problem that I experiencedThese customers canceled their SitterCity memberships but continued to be billed, without receiving any notification Here is a sampling of complaints submitted by other consumers on Yelp's page for Chicago - http://www.yelp.com/biz/sittercity-chicago- "I haven't logged into citysitter since and just realized they have been silently charging my credit card $every year sinceThey send no e-mail communication regarding the renewal and the only way you'll know is by checking your credit card statementLuckily, I was able get a refund for this year, but even though I didn't login to the website, received no communication from them, I'm out $for a service I didn't use in Booh!!!" And "This company is deceitful and will continue to bill you monthlyCheck your card statementsThey will only refund you for months if you complainAwful, awful, awful." And "This site is a SCAMI paid up front for a quarterly subscription and they continued to charge me for a year even though I had cancelled and removed my add online! I received no email verification or notice that I was being renewed again and chargedAll they would refund is a month" And "STAY AWAY!!!!! Once you give them your credit card they don't stop charging!!!!!!!!!!!!!!!!! They are shystersDon't believe their month only option!!!!!!!!!!!!!!!!!!!!!" Clearly, SitterCity is engaging in deceptive business practices and it is incumbent upon the Revdex.com of Chicago to take action Final Business Response / [redacted] (4000, 9, 2015/04/08) */ As the customer stated in her initial statement, this account continued to renew and had not been cancelledWe have no record of a cancellation as well as no record of communication to our Member Services team via phone or email We have processed a courtesy refund for all of and 2015, which is the exceptionAgain, this is a subscription based service and we are up front about this policy on our registration page when a user upgrades to a paid premium membership At this time no additional refunds will be processed on this account Final Consumer Response / [redacted] (4200, 11, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from SitterCityThey are engaging in fraudulent billing practices, as testified to by numerous consumersIn fact there are complaints listed with the Revdex.com for the last years, most for the exact same fraudulent business practices that I experiencedSee here: http://www.Revdex.com.org/chicago/business-reviews/nanny-service/sittercity-in-c...⇄ I canceled my membership within the initial month period for which I signed upAnd should never have been billed another dollarInstead, SitterCity billed me over $1,for a service that I had canceled Moreover, SitterCity did not once in four years send me a single invoice, bill, or any other notification to let me know that I was continuing to be billed on a quarterly basisJust imagine any other business ( [redacted] etc.) billing for years without sending one notification or invoice! Although SitterCity claims that I was "definitely the exception" a quick look online reveals that many other SitterCity customers have had the exact same problem that I experiencedThese customers canceled their SitterCity memberships but continued to be billed, without receiving any notification See the Revdex.com complaints or look at this sampling of complaints submitted by other consumers on Yelp's page for Chicago - http://www.yelp.com/biz/sittercity-chicago- "I haven't logged into citysitter since and just realized they have been silently charging my credit card $every year sinceThey send no e-mail communication regarding the renewal and the only way you'll know is by checking your credit card statementLuckily, I was able get a refund for this year, but even though I didn't login to the website, received no communication from them, I'm out $for a service I didn't use in Booh!!!" And "This company is deceitful and will continue to bill you monthlyCheck your card statementsThey will only refund you for months if you complainAwful, awful, awful." And "This site is a SCAMI paid up front for a quarterly subscription and they continued to charge me for a year even though I had cancelled and removed my add online! I received no email verification or notice that I was being renewed again and chargedAll they would refund is a month" And "STAY AWAY!!!!! Once you give them your credit card they don't stop charging!!!!!!!!!!!!!!!!! They are shystersDon't believe their month only option!!!!!!!!!!!!!!!!!!!!!" Clearly, SitterCity is engaging in deceptive business practices and it is incumbent upon the Revdex.com of Chicago to take action

We sincerely apologize for any misunderstandings that Ms [redacted] had when signing up for Sittercity.comSittercity is simply an online platform that offers as a meeting venue for families and caregivers to interactIt is free to sign up with Sittercity as a parent and you can post a job and search for sitters in your areaIf a parent receives interest in their applications and they would like to connect with the caregivers, the account holder would need to upgrade to the paid premium membershipThe paid membership offers, a secure messaging platform between sitters and seekersThe parent also has the ability to leave reviews for sitters with the paid membershipThe basic and premium membership details are provided during the initial registration portionMs***’s information will not be shared with any other siteWe have closed out Ms***’s account, so she will not receive any emails moving forwardIf she has any additional questions or concerns, we encourage her to reach out to us at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ Please know it was never our intent to disappoint you When a member chooses to upgrade their membership to a our premium paid subscription, we do state on that registration page that it is an automatic renewing membership until cancelled Despite a record of cancellation, the representative assisting with you account did process two courtesy refunds for you in closing out the account At this time, I have gone ahead and processed the additional months for youThree refunds of $will post back in 3-business days The account is completely cancelled and will not be billed going forward

We apologize for the disappointment, but have passed your feedback along to share with the broader business If there is anything else we can do, please let us know We're here to help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Due to a terms of use violation (https://www.sittercity.com/terms) on Sittercity.com [redacted] is no longer eligible for membership moving forward [redacted] was processed a refund of $on March 3, 2016, which she can expect to see reflected back to her account in 2-business days

Thanks for reaching out to us and we apologize about the disappointment All of our memberships are subscription based and this is stated up front upon subscribing to our memberships We did take a further look into your account and there was a billing glitch that occurred on your personal account, please know that this is something that we always want to make available to our customerWe would like to go ahead and take care of the additional charges that were affected by this glitchThis will be a total of five additional refunds that will be processed back and all the refunds for your renewal chargesSince your billing history is corrupted, our team would be happy to set you up with a new account and you can reach out to them at either the telephone number [redacted] or the email address: s [redacted] .comWe appreciate you being a member with us and we hope to welcome you back if you are looking for childcare in the future

Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Hi [redacted] Thanks for reaching out and please know it was never our intent to disappoint youI apologize that you were unable to connect with a representativeWe do offer phone support Monday through Friday, 8am-4pm CST at XXX-XXX-XXXX All of our memberships are subscription based and are all set to automatically renew as stated on the registration page, until cancelled We do give each member the ability to turn their auto-renew on or off directly from their account settings Because we are upfront about our policy, we normally do not process refunds, but we definitely want to get you taken care of today I did locate two accountsOne is under the email, [redacted] @gmail.com, and the other one is under the email, [redacted] The account that had been closed was actually a basic account, under the email, [redacted] @gmail.com, and had never been billedThe paid account was under the email, [redacted] @MED.NAVY.MIL and is still active At this time your paid account is completely cancelled and two refunds of $were processedYou will see both refunds post back in 3-business days and will not be billed going forward Feel free to reach out if you have any additional questions, we're here to help

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ All of our memberships are subscription based and do automatically renew until cancelled as stated on the registration Because we are up front about this policy, we normally do not process refunds in full, unless the account is cancelled within five business days of the last charge [redacted] account had not been cancelled, which is why it did continue to be billedAt the time she reached out to Member Services a prorated refund of $was processed for the time remaining on her accountAs a courtesy we have gone ahead and processed an additional refund of $as well as the remaining balance on the most recent charge, a refund of $ The account is completely cancelled and will not be billed going forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I am satisfied with the amount refunded to me, I cannot excuse this business's predatory behaviorTheir membership offerings are clearly meant to confuse and deceive their customersThey should not offer memberships of specified lengths (month, months and year) if in fact every membership is recurringYes, upon reinspecting their membership sign up page, I do see the fine print that states that all memberships are recurring unless canceled by email or phone, but in my mind, this only amounts to legal theftClearly, they have not set it up this way to better serve their customers, and still refuse to right this wrong despite this issue being the number one complaint against themI certainly would not use their website in the future and will not recommend that anyone else does eitherWhen looking for a caregiver for my precious child, I need to know that every party involved in that search is trustworthy and ethical, and clearly this is not the case with sittercity.com

Hi [redacted] I reviewed your account and it appears that you registered under our quarterly subscriptionAll of our memberships are Subscription based and automatically renew, as stated on the registration pageKeep in mind, you are able to turn this off at any time by going into your Account Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.I have also processed an additional refund in the amount of $70.00, which you can expect to see on your billing statement within the next - business daysAt this time, you've received a total of $back in refunds for your renewals.If you need anything else, feel free to reach outWe're here to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sarah [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were great! Sincerely, Carolina B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ Hi [redacted] Thanks for reaching out It looks like you had registered for a monthly subscription to our Premium MembershipBecause our memberships are subscription based, they will continue to renew until canceled as stated on the registration page In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscriptionIf it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you! But I've taken care of this today and have cancelled your Premium membership, effective immediatelyI have also closed your account for you today and can confirm that you will not receive any further charges to this account Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscriptionHowever, I have secured authorization to process two full refunds for the last days, as a courtesyYou can expect to see two refunds of $post back on your billing statement within the next - business days If you need anything else, feel free to reach outWe're here to help

Please see note below from Sittercity's legal counsel. Dear Ms. *** I received your correspondence dated Wednesday, January 13, 2016. I appreciate you taking the time to write to us about your billing concerns. In all, you have opened three separate, paid Sittercity accounts. And, among... these three accounts, Sittercity has refunded you on four separate occasions a total of $638 as a result of your claim that you did not intend for your membership(s) to auto renew. For the reasons set forth below, Sittercity is unwilling to refund you any more money. First and foremost, please understand that we automatically renew memberships as a convenience to our customers so that customers are able to continuously access the Sittercity service without service disruption and without having to re-register and/or re-enter credit card information. As a subscription-based service, the overwhelming majority of parents/customers use our service over a long period of time as childcare needs ebb and flow. In order to accommodate customer needs, automatically renewing memberships make the most sense. In fact, almost all subscription-type businesses automatically renew as a benefit to customers ( [redacted] And, the Sittercity website makes abundantly clear that memberships automatically renew at the same subscription that is originally selected. The Sittercity website also makes clear that there are three methods to turn off the auto-renew feature and/or cancel your membership: by calling member services; by emailing member services; and, by changing your account settings. You are no doubt familiar with these three methods as you have taken advantage of each of them. All of that said, we do understand that sometimes customers forget about their account or do not intend to autorenew their membership. And, it is not our business to make money off unintentional autorenewals. That is why we have returned to you a total of $638 over four separate refunds despite your clear familiarity with the automatically renewing nature of the Sittercity service, as evidenced by your contacts with member services and you having turned off auto-renew three different ways. Member ID [redacted] - Email Address: [redacted] By way of background, your use of Sittercity began on April 16, 2008, under member ID [redacted] when you registered for a monthly membership. Your initial use of Sittercity under member ID [redacted] spanned nearly three years (April 2008 to July 2011), including account activity in the following months: April 2008; May 2008; June 2008; July 2008; September 2008; October 2008; November 2008 ; January 2009; February 2009; March 2009; April 2009; August 2009; October 2009; November 2009; June 2010; and, July 2011. Within this nearly three years, you turned off the auto-renew feature in your account setting twice, on January 11, 2009 and October 19, 2009. Clearly, you were familiar with and benefitted from your automatically renewing membership as evidenced by your repeated use of the Sittercity service month after month. And, it is also clear that you were familiar with your ability to turn off the auto-renew feature in your account settings, which you did twice. On July 17, 2012, you reinstated your account under member ID [redacted] Once reinstated, your use of Sittercity under member ID [redacted] spanned eight months (July 2012 to February 2013), including account activity in the following months: July 2012, August 2012 and February 2013. Clearly, again, you were familiar with and benefitted from your automatically renewing membership. Despite this account activity and your demonstrated ability to turn off the auto-renew feature, pursuant to your request on March 11, 2013, member services processed a total of four refunds for $35 as a good will gesture (two on March 12, 2013 and two on March 20, 2013), for a total of $140. On April 22, 2014, you went back into your account settings and reinstated your account under member ID [redacted] and posted a job, received and sent messages. On January 3, 2016, pursuant to your request, member services processed a total of six more refunds for $35 for a total of $210.Member ID [redacted] - Email Address: [redacted] On July 11, 2011, you created another account under member ID [redacted] when you registered for a quarterly membership. Then, on April 16, 2013, you emailed member services to cancel membership ID [redacted] and member services processed a total of three refunds for $70 for a total of $210.Member ID [redacted] - Email Address: [redacted] Finally, on April 10, 2012, you created another account under member ID [redacted] when you registered for free membership. Your use of Sittercity under member ID [redacted] spanned nearly three years (April 2012 to December 2014), although you were not charged until August 1, 2014, when you upgraded to a monthly membership. On December 16, 2014, membership ID [redacted] was canceled and member services processed a total of two refunds for $39 for a total of $78.Sittercity makes it clear that memberships automatically renew at the same subscription as originally selected unless and until you turn off the auto-renew feature or cancel your membership through your account settings or by emailing members services or calling member services. It is clear that you knew that your Sittercity membership automatically renew and it is also clear that you knew how to turn of the auto-renew feature. Despite this, Sittercity refunded you $638 across three separate accounts. As such, we consider this matter closed.Best regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ [redacted] reached out to our Member Services team on August Please see her email below Hello, I signed up for sittercity in October of 2012, paid $to use the site with premium status for a month in November, found a nanny and haven't logged on to the site in over a year and a halfI was shocked when logging on to use the site again, tonight, because we need a new babysitter, to find that I have been paying $20/month for years, and I really need your help to make this right I received no emails, no invoices, no alertsAnd of course, $is under the radar of what would catch our eye on the credit card billI really feel like we have been tricked by SitterCity, and the great experience I had using the site is now completely souredMy husband and I feel SitterCity robbed us Had I received notifications that I was being charged a fee each month, this would be a different storyBut my usage of your site is well documented and I would like a refund from January to July The subscription payment without notification seems suspiciously predatoryPlease let me know what you can do to help make this right, Thank you, [redacted] One of our team members responded, please see below Hi [redacted] Thanks for reaching out I reviewed the account and it appears you were registered under our monthly membership under a special $a month pricing Our accounts are set to auto-renew (as stated in registration) but you can turn this off at any time in your Account SettingsI have attached a screen shot of the registration page, where a customer authorizes this You will remain a Premium member until 8-31-14, so that you can continue out the month to send out messagesYou will not be billed any further past the last charge in JulyAs a courtesy, we have also processed the maximum refund for the last daysYou will receive three refunds in the amount of $each, which you can expect to see on your billing statement within the next - business daysWe escalated the account to our billing processor to process the refunds today, because typically we can only process the most recent charge If you need anything else, feel free to reach outWe're here to help Thanks, [redacted] The Sittercity Team As a courtesy, we have gone ahead and processed an additional refunds of $That is a total of months that [redacted] has received in refundsHer account has been set to non-renew and will not be billed againRefunds do take about 3-business days to post back