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Parkway Pet Hospital

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Reviews Parkway Pet Hospital

Parkway Pet Hospital Reviews (80)

Initial Business Response /* (1000, 5, 2014/08/26) */
[redacted] reached out to our Member Services team on August 19. Please see her email below.
Hello,
I signed up for sittercity in October of 2012, paid $10 to use the site with premium status for a month in November, found a nanny and...

haven't logged on to the site in over a year and a half. I was shocked when logging on to use the site again, tonight, because we need a new babysitter, to find that I have been paying $20/month for years, and I really need your help to make this right.
I received no emails, no invoices, no alerts. And of course, $20 is under the radar of what would catch our eye on the credit card bill. I really feel like we have been tricked by SitterCity, and the great experience I had using the site is now completely soured. My husband and I feel SitterCity robbed us.
Had I received notifications that I was being charged a fee each month, this would be a different story. But my usage of your site is well documented and I would like a refund from January 2013 to July 2014.
The subscription payment without notification seems suspiciously predatory. Please let me know what you can do to help make this right,
Thank you,
[redacted]
One of our team members responded, please see below.
Hi [redacted]
Thanks for reaching out.
I reviewed the account and it appears you were registered under our monthly membership under a special $20.00 a month pricing.
Our accounts are set to auto-renew (as stated in registration) but you can turn this off at any time in your Account Settings. I have attached a screen shot of the registration page, where a customer authorizes this.
You will remain a Premium member until 8-31-14, so that you can continue out the month to send out messages. You will not be billed any further past the last charge in July. As a courtesy, we have also processed the maximum refund for the last 90 days. You will receive three refunds in the amount of $20.00 each, which you can expect to see on your billing statement within the next 3 - 5 business days. We escalated the account to our billing processor to process the 3 refunds today, because typically we can only process the most recent charge.
If you need anything else, feel free to reach out. We're here to help.
Thanks,
[redacted]
The Sittercity Team
As a courtesy, we have gone ahead and processed an additional 3 refunds of $20.00. That is a total of 6 months that[redacted] has received in refunds. Her account has been set to non-renew and will not be billed again. Refunds do take about 3-5 business days to post back.

Initial Business Response /* (1000, 5, 2015/01/28) */
Hi [redacted]
Thank you for reaching out to us.
It looks like you had registered for a quarterly subscription to our Premium Membership. Because our memberships are subscription based, they will continue to renew until canceled as stated on...

the registration page.
In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscription. If it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you!
Your account was cancelled completely on January 23, after you called in. I can confirm that you will not receive any further charges to this account.
Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscription. However, as a courtesy, we processed 6 months in refunds for you. Two refunds of $70 were processed. This refund should have posted back within 3-5 business days.
If you need anything else, feel free to reach out.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaints is with regards to refunding all three charges that were made beyond the 3 month period of the initial subscription. Two charges have been addressed. The third one hasn't, hence my not-accepting this answer.
With no record of a signed contract agreeing to any service beyond this, Sittercity has no right to charge my card. Sittercity can confirm that the account was not even accessed beyond the 3 initial subscription period.
As good business practice, Sittercity should also start sending receipts for every charge they put through client credit cards and stop their shady practices of automatically enrolling new subscribers to quarterly charges.
Final Business Response /* (4000, 9, 2015/02/02) */
Hi [redacted]
We've gone ahead and processed an additional refund of $70.00.
If you do decide to use the service in the future, please keep in mind this is a subscription based service and all of our memberships will automatically renew as stated on the registration page.
You will simply want to downgrade your account to basic in order to discontinue being billed.
Let us know if you have any other questions, we're here to help.

Thanks for reaching out to us and we apologize about the disappointment.  All of our memberships are subscription based and this is stated up front upon subscribing to our memberships.   We did take a further look into your account and there was a billing glitch that occurred on your...

personal account, please know that this is something that we always want to make available to our customer. We would like to go ahead and take care of the additional charges that were affected by this glitch. This will be a total of five additional refunds that will be processed back and all the refunds for your renewal charges. Since your billing history is corrupted, our team would be happy to set you up with a new account and you can reach out to them at either the telephone number [redacted] or the email address: s[redacted].com. We appreciate you being a member with us and we hope to welcome you back if you are looking for childcare in the future.

Initial Business Response /* (1000, 5, 2015/03/31) */
Please know it was never our intent to disappoint you.
When a member chooses to upgrade their membership to a our premium paid subscription, we do state on that registration page that it is an automatic renewing membership until...

cancelled.
Despite a record of cancellation, the representative assisting with you account did process two courtesy refunds for you in closing out the account.
At this time, I have gone ahead and processed the additional 3 months for you. Three refunds of $35.00 will post back in 3-5 business days.
The account is completely cancelled and will not be billed going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11023886, and find that this resolution is satisfactory to me.
Sincerely,
Colleen [redacted]

Sittercity offers subscription based memberships that are all set to automatically renew (as stated during registration), until they are cancelled out by the account holder. Each member has the ability to turn the auto-renew on and off directly from their account settings on their profile. [redacted]...

** registered and opened an account on September 28, 2015. Since that time the account had not been cancelled, nor do we have any record of an email or phone call to cancel the membership. We are up front about our subscription based policy. On June 6th the members services team received a call from Valeria asking for her account to be cancelled out.This account is completely cancelled and will not be billed going forward. We have also processed five courtesy refunds of $35.00 each for [redacted]

The supervisor of Member Services reached out to Jennifer via phone.  She was able to speak with her about the billing and the subscription she had purchased. We were able to process 12 refunds of $35.00 each as a courtesy to [redacted] No additional refunds will be processed. The account is...

completely closed and will not be billed going forward.

Hi [redacted]I reviewed your account and it appears that you registered under our quarterly subscription. All of our memberships are Subscription based and automatically renew, as stated on the registration page. Keep in mind, you are able to turn this off at any time by going into your Account...

Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.I have also processed an additional refund in the amount of $70.00, which you can expect to see on your billing statement within the next 3 - 5 business days. At this time, you've received a total of $140 back in refunds for your renewals.If you need anything else, feel free to reach out. We're here to help.

Initial Business Response /* (1000, 5, 2015/04/30) */
[redacted] first registered and upgraded her account on sittercity.com in May of 2013 for a yearly membership. All of our memberships are subscription based and auto-renewing as stated during registration.
The annual membership was not...

cancelled and therefore renewed in 2014. [redacted] reached out to our Member Services team on May 5, 2014. We cancelled her premium membership and processed a courtesy refund, in the amount of $95.00, for her annual renewal in closing out the account.
At that time it was explained to [redacted] that all of our memberships are subscription based and will automatically renew until they're cancelled. Keep in mind we do give all of our members the ability to turn their auto-renew off directly from their account settings. They can also email or call to cancel. Like any other subscription, failure to cancel your membership will result in the ongoing billing for your subscription.
[redacted] re-instated her account three months later in August 2014 for a quarterly membership. Her membership renewed in November 2014 and again in February 2015. The account was never cancelled. [redacted] reached out to our Member Services team and again we processed a courtesy refund for the last 90 days, the most recent quarter.
We have now processed refunds for renewals on two different occasions. No additional refunds will be processed at this time.

Initial Business Response /* (1000, 5, 2014/10/23) */
[redacted] reached out to Sittercity to discuss a negative review on her profile. She requested to have the review removed. Multiple members of the Member Services team, including the Supervisor, took the time to speak with [redacted] and let her know...

the review would remain on her profile. We further explained that she did have the option to respond publicly to the review. Her response was posted to her profile.
At this time [redacted] is not eligible for membership on sittercity.com due to a Terms of Use violation and her account will not be reactivated.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response was not posted to the site. Part of it was the most important part was omitted. I actually had parents tell me that and that is why I called sittercity on the day they deleted my profile. Also, sittercity keeps telling me I have violated their terms, but they won't tell me what I did. [redacted] told me the day after they deleted my profile the Board of Directors has the final say. I have sent 2 letters to the board. Yesterday is when [redacted] told me I am never again eligabe to be on sittercity. I would at least like to know that is the Boards decision. [redacted] said that is not the case.
I am contantly being misled by sittercity.
Final Business Response /* (4000, 9, 2014/10/24) */
On multiple occasions [redacted] reached out to our Member Services department conducting herself in a very unprofessional manner. She used foul language and continued to be disrespectful towards our staff.
At this time [redacted] is not eligible to be a member on our site and her account will not be reactivated.

Initial Business Response /* (1000, 5, 2014/10/16) */
Sittercity is not an agency, but an online meeting venue. We provide a place for families to connect with caregivers. We do an Identity Verification on everyone who registers on the site as well as screen everyone against the National Sex...

Offender Registry. While we do offer background checks as a highly recommended option, we cannot force anyone to run one because we are not an agency.
We are able to provide the best level of Customer Service through email and phone support. We answer all emails in one business day and are available by phone, Mon - Fri: 8a.m - 4p.m CST. We are always here to answer any question and to hear any and all concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They were great!
Sincerely,
Carolina B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sarah [redacted]

We appreciate Ms. [redacted] making us aware of her recent experience while using Sittercity, it is absolutely not our intention to disappoint. We apologize for any misunderstandings she had while utilizing Sittercity. All jobs are automatically set for 1 month unless changed by the parent while...

posting their job. A job can be posted for up to three months out if the parent selects this when posting their job. Sittercity's support team is always here to help and answer any questions at: [redacted] or [redacted] As a courtesy we have processed a full $35.00 refund on Ms. [redacted] account, which will be refunded in 2-4 business days.

Sittercity offers subscription based memberships that are all set to automatically renew as stated during registration until they're cancelled. Each member has the ability to turn the auto-renew on and off directly from their account settings on their profile. [redacted] registered and opened an...

account on September 8, 2015. Since that time the account had not been cancelled, nor do we have any record of an email or phone call to cancel the membership. We are up front about our subscription based policy. This account is completely cancelled and will not be billed going forward. We have also processed three courtesy refunds of $35.00 each for [redacted] We consdier this case closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Due to a terms of use violation (https://www.sittercity.com/terms) on Sittercity.com [redacted] is no longer eligible for membership moving forward. [redacted] was processed a refund of $15.00 on March 3, 2016, which she can expect to see reflected back to her account in 2-4 business days.

[redacted] registered and upgraded their basic account in October of 2014 for a quarterly membership. All of our memberships are subscription based and will automatically renew as stated on the registration page. Prior to December, 2nd, the account had not been cancelled. [redacted] had not reached out...

to member services about his account, but processed a charge back with his bank. [redacted] account was utilized through April of 2015 and utilized Sittercity.com messaging through April 7, 2015. As of today, the members services team has processed two refunds as a courtesy of $70.00 each . The account is completely closed and will not be billed going forward. We consider this case closed.

Initial Business Response /* (1000, 5, 2015/01/22) */
Hi[redacted]
Thanks for reaching out.
It looks like you had registered for a monthly subscription to our Premium Membership. Because our memberships are subscription based, they will continue to renew until canceled as stated on the...

registration page.
In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscription. If it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you!
But I've taken care of this today and have cancelled your Premium membership, effective immediately. I have also closed your account for you today and can confirm that you will not receive any further charges to this account.
Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscription. However, I have secured authorization to process two full refunds for the last 60 days, as a courtesy. You can expect to see two refunds of $35.00 post back on your billing statement within the next 3 - 5 business days.
If you need anything else, feel free to reach out. We're here to help.

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Address: 8618 Lake Murray Boulevard, San Diego, California, United States, 92119-2828

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