Partnership For Violence Free Families

[redacted] Ms [redacted] , I wanted to respond to you with detail that I can't provide on the Revdex.com website (due to your privacy) Records show you were hired by last fall and during the hiring process on August 19th, just before noon, you enrolled in three benefits and was also covered As you know, the nature of your employment can create periods where your paycheck may not cover your benefits You selected the option to provide CC payment information and selected the box telling us to collect premium via your CC in the event of a gap in employment We have no access to your personal information, you were are the only source capable of providing your CC informationWe show that premium was collected via your paychecks for several months and then you did not work enough hours to pay the benefits We followed your directions and began collecting the premium via your CC This went on for several months The premium rate for the benefits you selected and people covered under your plan is $per weekWe show you called to cancel the coverage on June 5th, we turned off the CC payment cards immediately and processed the cancellation of coverage on June 6th No payments were processed after you called to cancel We followed your directions for collecting premium and stopped immediately upon notification from you No premium will be refunded If you had any treatment for or or services, please make sure your doctors submit claims for processingTell us why here

Complaint: [redacted] I am rejecting this response because:I think is company is full of BS and is praying on LOW income working that need and think they are getting a sufficient Insurance Benefits packageI am the Bread winner for our family - very educated and self-employedMy wife got a job with WIS basically to have a little extra income coming inVery low paying job - but we would have insurance so would be okPreviously - we had a VERY good insurance through the market placeI'm seriously NOT sure that the insurance benefit they offer are even legit!!! I would bet you anything that IF YOU INVESTIGATED FURTHER - you would find that many other people are having similar problems with this companyThey behave like some kind of crime organization - constantly - a pattern of hanging up the phone in your face - Talking to the customer VERY condescending - almost sure that the people they deal with can't and won't do anything about it [redacted] sent an email to my Wife stating that they prefer not to deal with meLikely because I do not fall for their BS and do not allow them to talk to me any kind of way and tell me anythingCompanies Like this get Mad when You PUT THEM ON BLAST! They just picked on the wrong person this timeFirst they did not get the fax - Now the email spam delayed my submission! Ridiculous - and unacceptableAgain - I would bet you that this is a very COMMON practice from this organizationPrior to me opening this Revdex.com complaint against them - they told me that there was NO WAY I'd get any refund - the request are only handled going forward after they process themThey delay processing CLEARLY to make an extra dime on the backs of poor people! Yes - I want a refund of EVERY Single DOLLAR Taken from my wife's very little paycheck since after Febpay period(Proof of my original submission date attached) Thanks [redacted] Regards, Dwight Sullivan

I called and left a message to speak to Victoria at her daytime number I can not find a name match for [redacted] from Idaho[redacted]

Mr***,The credit card payment process is set up to specifically assist employees working at staffing or contract work environments Staffing assignments are off and on and the absence of work does not equate to the end of employment We provide the option to pay for periods of no employment regardless of cause This is designed to protect employees who miss work due to illness or disability Workers may have multiple positions at different companies and employees do not want us to cancel their coverage because of other employment We are dependent upon the employee at staffing companies to formally resign so we can be notified that the gap in hours is permanent and not just a lack of work assignments Employees voluntarily enter their banking or credit card information online We are dependent on employees to manage their payment options online, as we are not empowered to activate or terminate those based on our assumptions of your wishes or employment statusIf you have used your benefits, please submit those claims

We have worked with the employer to cancel the benefits back to 1/1/ This resulted in a refund processed by the employer Ms [redacted] will find the refund on her payroll stubs We believe we have accomplished the desired outcome by the insured and consider this closed at this time

The plan offered by EmployBridge is covered under section of the IRS Code As a result, there are three ways to end coverage: 1) termination of employment, 2) failure to pay premiums, or 3) proof of other coverage [redacted] ***, when he enrolled, signed up to have his premiums paid from his credit card in the event that he did not work enough hours at his job 1) Termination He had not resigned, so EmployBridge did not send over a termination of employment 2) Failure to pay premium His premiums, as he authorized, were being deducted from the source he provided.3) Other coverage Mr [redacted] and he had not acquired other coverage Based on IRS regulations, he was the only one that could control the end of his coverage by doing any one of the three items listed above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] ,The medical insurance you selected during your new hire enrollment period with [redacted] on July 27, is covered under an IRS provision This provision, known as Section was explained in the enrollment materials and requires your acknowledgement prior to allowing you to complete the enrollment Section of the IRS code limits the changes you can make to your policy This IRS regulation allows you to not be taxed on the premium you pay or the benefits you receive Voluntary cancellation of your policy can only occur, according to this regulation, when you get other insurance, term your employment or make a change during your annual open enrollment period As you stated, your employment ended with [redacted] As a result, your payroll deductions to pay for the coverage ended as well Your coverage ended on February By law, you have the opportunity to extend your coverage for months via COBRA.Unless you elect COBRA, no premiums are due, your coverage will end on 2/12/and you do not need to take any other action You have year from the date of medical treatment to submit claims Most medical providers will submit claims for youI appreciate the opportunity to clarify the reason we were not able to cancel your policy as you requested We, like you, have to abide by federal regulations

Ms [redacted] works for a temporary staffing company The nature of that work involves employees going on and off assignment This results in breaks or gaps in insurance coverage due to the person not having paychecks As a result of this known issue, our insureds are given the opportunity to voluntarily provide a credit card or a bank account to pay for their insurance Email notifications are sent about the set up, changes and drafts against the insureds accounts.When Ms [redacted] contacted us to end her coverage, our action was prompt and termed retro (back dated) to the earliest possible date Ms [redacted] has used the insurance and her service providers have received payment No claims for periods she paid for coverage have been denied.We will not be issuing a refund We fulfilled our obligations, processed claims and cancelled coverage as soon as we were informed by Ms [redacted] of her desire to cancel

Reply to Ms. [redacted] via email: [redacted] @yahoo.com Ms. ***, I reviewed your issue as expressed to the BBB. During your hiring process with EmployBridge they offered you optional medical insurance. You elected, for yourself and your family, coverages on April 26th via your... employers system. During this process you elected 5 separate coverages and added your family information including SSN and dates of birth. (I am not providing the details here to protect your privacy). The system provides the premium rates, effective dates and explains when ID cards will be mailed. The system asks specific questions which require your response to acknowledge you are applying for insurance and providing accurate information. As a result of your voluntary enrollment, we generated ID cards and mailed them to coincide with the effective date of your policy. Your employer allows you to use and cancel your benefits for up to 30 days following the effective date. You contacted us to cancel on 6/30 and we processed the cancellation that day. The cancellation date is always a go forward date based on your payroll periods. We cancelled the coverage on 6/30 and this generated a 7/10 end date. Your 5 coverages were available to use by yourself or your family from the date of your call up to the 7/10 termination date. I am sorry you did not elect to use your coverages for preventative benefits during that period.I am unable to justify refunding your premium. [redacted]

I have reviewed the situation and am working to process a refund through the employer. Unfortunately our email security protocol did result in a delay in the processing of the qualifying event upon receipt. The qualifying event email from the insured was mis-identified as spam

We confirmed employment status with her employer and processed the refund as requested. The CC information is no longer in our system. I confirmed the refund with Ms*** on Nov 10th via email. Please see attached. I have edited the email address for her privacy.Sent:
Tuesday, November 10, 5:PM To: '*** Subject: Primary Services LP - *** *** ()***They have processed the refund!

Complaint: ***
I am rejecting this response because:1) I resigned from the company at the end of May2) One of YOUR employees told me days ago that the reason they continued to withdraw money for an insurance (i.ea discount plan that really did nothing for you) was that my former company did not send over a "termination notice" to end the service 3) Spoke with my former employer and they said there is no such thing and to fight the charges4) Left a voicemail to speak with a supervisor days ago and then had to follmyself as no one ever called me back5) Once I FINALLY got ahold of a supervisor she told me she would escalate this problem to her account representative to discuss with my former employerall B.SI presume now?6) You keep acting like this was all my fault that I "did not read the fine print when signing up" - I have never once resigned from a company and still been charged for their benefits that were offered to me, so why go back and check on it now as I left in May, was not charged in June, and then get charges in July and another in August.7) Your company has HORRIBLE customer service!! First time I called I was on hold for minutes, reached someone and then ended up being transferred to a "supervisor line" that hung up on me after minutes, called back and received the SAME PERSON (so there's only person working there??), was transferred to the "supervisor line" again and decided this time instead of being hung up on that I would leave a message for someone to call me back - all of this happening in the morningNever received any call back or anything, so I ended up having to call back the following day.8) DO NOT WORK WITH THIS COMPANY!!!
Regards,
*** ***

Ms. [redacted] works for a temporary staffing company.  The nature of that work involves employees going on and off assignment.  This results in breaks or gaps in insurance coverage due to the person not having paychecks.  As a result of this known issue, our insureds are given the...

opportunity to voluntarily provide a credit card or a bank account to pay for their insurance.  Email notifications are sent about the set up, changes and drafts against the insureds accounts.When Ms. [redacted] contacted us to end her coverage, our action was prompt and termed retro (back dated) to the earliest possible date.  Ms. [redacted] has used the insurance and her service providers have received payment.  No claims for periods she paid for coverage have been denied.We will not be issuing a refund.  We fulfilled our obligations, processed claims and cancelled coverage as soon as we were informed by Ms. [redacted] of her desire to cancel.

Reply to Ms. [redacted] via email: [redacted]@yahoo.com Ms. [redacted], I reviewed your issue as expressed to the Revdex.com.  During your hiring process with EmployBridge they offered you optional medical insurance.  You elected, for yourself and your family, coverages on April 26th via your...

employers system.  During this process you elected 5 separate coverages and added your family information including SSN and dates of birth. (I am not providing the details here to protect your privacy).  The system provides the premium rates, effective dates and explains when ID cards will be mailed.  The system asks specific questions which require your response to acknowledge you are applying for insurance and providing accurate information. As a result of your voluntary enrollment,  we generated ID cards and mailed them to coincide with the effective date of your policy.  Your employer allows you to use and cancel your benefits for up to 30 days following the effective date.  You contacted us to cancel on 6/30 and we processed the cancellation that day.  The cancellation date is always a go forward date based on your payroll periods.  We cancelled the coverage on 6/30 and this generated a 7/10 end date.  Your 5 coverages were available to use by yourself or your family from the date of your call up to the 7/10 termination date.  I am sorry you did not elect to use your coverages for preventative benefits during that period.I am unable to justify refunding your premium.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I was disappointed that I didn't get an apology and instead received a rather short impersonal reply via email my refunds had been returned.  I honestly expected a call but I'm not surprised at their customer service and I hope to never be forced to use them again. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was advised that in order for them to terminate my benefits they needed the last date of employment with the contract company.  If I can demonstrate that I have terminated employment with the contract company with whom I was working, then I wouldn't need the benefits for that company any longer.  If they kept the plan active regardless of whether or not I was employed with that contract company, why would they have needed the end date for that contract company in order to terminate the benefits.  The end date of my employment with the contract company would have no bearing on whether or not they could cancel benefits.  The contract company never made me aware of the fact that if I was no longer working for them that I would need to cancel the benefits on my own.  Neither was this communicated in any of the information that I received from the American Worker. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]   Ms. [redacted], I wanted to respond to you with detail that I can't provide on the Revdex.com website (due to your privacy).  Records show you were hired by <name removed for privacy> last fall and during the hiring process on August 19th, just before noon, you enrolled...

in three benefits <details removed for privacy> and <name removed> was also covered.  As you know, the nature of your employment can create periods where your paycheck may not cover your benefits.  You selected the option to provide CC payment information and selected the box telling us to collect premium via your CC in the event of a gap in employment.  We have no access to your personal information, you were are the only source capable of providing your CC information. We show that premium was collected via your paychecks for several months and then you did not work enough hours to pay the benefits.  We followed your directions and began collecting the premium via your CC.  This went on for several months.  The premium rate for the benefits you selected and people covered under your plan is $38.19 per week. We show you called to cancel the coverage on June 5th, we turned off the CC payment cards immediately and processed the cancellation of coverage on June 6th.  No payments were processed after you called to cancel.  We followed your directions for collecting premium and stopped immediately upon notification from you.  No premium will be refunded.  If you had any treatment for <benefit> or <benefit> or <benefit> services, please make sure your doctors submit claims for processing. Tell us why here...

I called and left a message to speak to Victoria at her daytime number.  I can not find a name match for [redacted] from Idaho.[redacted]