Partnership For Violence Free Families

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],The credit card payment process is set up to specifically assist employees working at staffing or contract work environments.  Staffing assignments are off and on and the absence of work does not equate to the end of employment.  We provide the option to pay for periods of no...

employment regardless of cause.  This is designed to protect employees who miss work due to illness or disability.  Workers may have multiple positions at different companies and employees do not want us to cancel their coverage because of other employment.  We are dependent upon the employee at staffing companies to formally resign so we can be notified that the gap in hours is permanent and not just a lack of work assignments.  Employees voluntarily enter their banking or credit card information online.  We are dependent on employees to manage their payment options online, as we are not empowered to activate or terminate those based on our assumptions of your wishes or employment status. If you have used your benefits, please submit those claims.

Complaint: [redacted]
I am rejecting this response because:I think is company is full of BS and is praying on LOW income working that need and think they are getting a sufficient Insurance Benefits package. I am the Bread winner for our family - very educated and self-employed. My wife got a job with WIS basically to have a little extra income coming in. Very low paying job - but we would have insurance so would be ok. Previously - we had a VERY good insurance through the market place. I'm seriously NOT sure that the insurance benefit they offer are even legit!!! I would bet you anything that IF YOU INVESTIGATED FURTHER - you would find that many other people are having similar problems with this company. They behave like some kind of crime organization - constantly - a pattern of hanging up the phone in your face - Talking to the customer VERY condescending - almost sure that the people they deal with can't and won't do anything about it. [redacted] sent an email to my Wife stating that they prefer not to deal with me. Likely because I do not fall for their BS and do not allow them to talk to me any kind of way and tell me anything. Companies Like this get Mad when You PUT THEM ON BLAST! They just picked on the wrong person this time. First they did not get the fax - Now the email spam delayed my submission! Ridiculous - and unacceptable. Again - I would bet you that this is a very COMMON practice from this organization. Prior to me opening this Revdex.com complaint against them - they told me that there was NO WAY I'd get any refund - the request are only handled going forward after they process them. They delay processing CLEARLY to make an extra dime on the backs of poor people!  Yes - I want a refund of EVERY Single DOLLAR Taken from my wife's very little paycheck since after Feb. 4 pay period. (Proof of my original submission date attached) Thanks [redacted]  
Regards,
Dwight Sullivan

The plan offered by EmployBridge is covered under section 125 of the IRS Code.  As a result, there are three ways to end coverage: 1) termination of employment, 2) failure to pay premiums, or 3) proof of other coverage.  [redacted], when he enrolled,  signed up to have his premiums paid from his credit card in the event that he did not work enough hours at his job.  1) Termination.  He had not resigned, so EmployBridge did not send over a termination of employment.  2) Failure to pay premium.  His premiums, as he authorized, were being deducted from the source he provided.3) Other coverage.  Mr. [redacted] and he had not acquired other coverage.  Based on IRS regulations, he was the only one that could control the end of his coverage by doing any one of the three items listed above.

We have worked with the employer to cancel the benefits back to 1/1/17.   This resulted in a refund processed by the employer.   Ms. [redacted] will find the refund on her payroll stubs.  We believe we have accomplished the desired outcome by the insured and consider this closed...

at this time.

Mr. [redacted],The medical insurance you selected during your new hire enrollment period with [redacted] on July 27, 2016 is covered under an IRS provision.  This provision, known as Section 125 was explained in the enrollment materials and requires your acknowledgement prior to allowing you to...

complete the enrollment.  Section 125 of the IRS code limits the changes you can make to your policy.  This IRS regulation allows you to not be taxed on the premium you pay or the benefits you receive.  Voluntary cancellation of your policy can only occur, according to this regulation, when you get other insurance, term your employment or make a change during your annual open enrollment period.  As you stated, your employment ended with [redacted].  As a result, your payroll deductions to pay for the coverage ended as well.  Your coverage ended on February 12. 2017.  By law, you have the opportunity to extend your coverage for 18 months via COBRA.Unless you elect COBRA, no premiums are due, your coverage will end on 2/12/2017 and you do not need to take any other action.  You have 1 year from the date of medical treatment to submit claims.  Most medical providers will submit claims for you. I appreciate the opportunity to clarify the reason we were not able to cancel your policy as you requested.  We, like you, have to abide by federal regulations.