Partridge Meadows Apartments

I have attached an updated balance due letter sent to Ms*** The lease dates have been corrected to show her last lease while residing at Partridge Meadows As previously stated Ms [redacted] does not owe any rent for [redacted] ***, nor have we requested any rent money She only owes for cleaning/damages [redacted] , property manager, explained to Ms [redacted] on the phone that the lease dates on the letter were populated by the computer program Since she has made one payment of $her balance due is $131.89.Respectfully, [redacted]

We would like to be refunded the $late fee and have the legal action against us halted, our be released from our rental agreement

Partridge Meadows will not be refunding the late fee [redacted] explained when the late fee is due, at 9:am on the 6thRent is due on the 1st, there is a day grace periodThis information is on the Rental AgreementBest Regards, [redacted] Brown Capital, LLLP

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was not only told to us that we could put our rent in the drop box BEFORE opening on TUESDAY, SEPTEMBER 8, but it was also POSTED on the Partridge Meadows Facebook pageYes, you will be charged a late charge on the 6th, we understand thatYes, it is put in the newsletterHOWEVER, it was on the Facebook page BEFORE we even came in and had issues with the debit card machineOnce again, it says "..Rent will be late at 9:am on Tuesday..." Our rent was paid before 9:am Tuesday Regards, [redacted]

Thank you for your concern and allowing me to respond on behalf of Partridge Meadows Last year after the property manager left her position at Partridge Meadow we audited the files We found several unprocessed move out inspections Unfortunately, [redacted] file for [redacted] was one of them that had not been processed She has a balance due of $for carpet replacement, general cleaning and repairing holes left in walls after deducting the security and pet deposits However, she fulfilled her lease and does not owe any rent She owes for the above mentioned damage/cleaning issues only [redacted] has made payment of $and therefore has a balance due of $ The payments must be made out to Partridge Meadows Apartments and mailed to [redacted] [redacted] Thank you again for this opportunity to explain why [redacted] owes Partridge Meadows Apartments $ If you have any further questions, feel free to contact me at ###-###-####Respectfully, [redacted] [redacted] , LLLP ###-###-#### office

I attached the cleaning charges checklist that our company has been using since June 27, Notice the charges for satellite dish removal range from $150-The charge of $from Ms [redacted] s security deposit was on the low end of the rangeConsidering the satellite dish was left attached to the building, holes drilled in the wood siding, all of the wire run, and holes drilled through walls, this is a reasonable charges The charges removed from the deposit stand as is Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The real issue is not being addressedWe know when rent is dueWe went to pay it on Saturday, September 5th when the internet was down causing the debit card machine to not work [redacted] told us to put our payment in the drop box BEFORE OPENING at 9AM ON TUESDAY, SEPTEMBER 8thWe followed her EXACT instructions We know FOR A FACT that these instructions were the exact ones told to us because they were ALSO posted on Facebook BEFORE we even came in to pay our rent PLEASE ADDRESS THIS ISSUEPartridge Meadows has not even acknowledged the fact that this information that was posted on FacebookI have once again attached the screenshot Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs I stated in my complaint the move out sheet showed a charge of $to $to do the dish removal I don't understand why I am being charged twice as much for this service It was bad enough that when I called about my deposit they couldn't find my paperwork because it had been filed away If I had not called would I have even received the $50? Please refund me the $overcharge for removal of the dish and I will be satisfiedRegards, [redacted]  %

*** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** ***
After investigating Ms***’s concerns I have found she was refunded $from her $security deposit. $for
satellite dish, mounting brackets and wiring removal and $for the oven is the breakdown of charges. The satellite and it’s components have been removed from the balcony and building. We do not leave dishes for the next resident.
If there are any other concerns please let me know. Thank you for the opportunity to respond to Ms***’s concern
*** *** *** *** *** *** *** *** *** %

*** *** ***
Thank again for the opportunity to respond to *** ***s complaint #***Our response is the same as my letter from December 19, 2014:
"After investigating Ms***'s concerns I have found she was refunded $from her $security deposit.$for satellite dish, mounting brackets and wiring removal removal and $for the oven is the breakdown of chargesThe satellite and it's components have been removed from the balcony and buildingWe do not leave dishes for the next residents."
Our position remains the same
Respectfully,
*** *** *** *** ***%

** *** *** ** ***
*** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would appreciate proper notice before entering the building. You can contact *** *** before entering the apartment for he is at home during business hours.
Regards,
*** ***

Thank you for the opportunity to respond to *** *** concern about Partridge Meadows ApartmentsPartridge Meadows is our largest apartment community with
unitsAs at all of our communities, our office team has procedures and rules to followIf a resident's rent is not correct it is to be returned and the correct amount collected Rent is due on the 1st and the late fee is due on the 6thWe accept credit/debit cards, money order and personal checks from the lease holder Any rent that is not paid within days after the 6th is subject to an administrative fee if $and a forcible detainer of rent with the sheriff department.*** ***Brown Capital, LLLP

Complaint ID: [redacted] Thank you for the opportunity to help resolve this roof leak issue for [redacted] *.  I will forward this issue to the regional supervisor to ensure it is taken care of. Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was not only told to us that we could put our rent in the drop box BEFORE opening on TUESDAY, SEPTEMBER 8, but it was also POSTED on the Partridge Meadows Facebook page. Yes, you will be charged a late charge on the 6th, we understand that. Yes, it is put in the newsletter. HOWEVER, it was on the Facebook page BEFORE we even came in and had issues with the debit card machine. Once again, it says "..Rent will be late at 9:00 am on Tuesday..." Our rent was paid before 9:00 am Tuesday.
Regards,
[redacted]

Partridge Meadows will not be refunding the late fee. [redacted] explained when the late fee is due, at 9:00 am on the 6th. Rent is due on the 1st, there is a 5 day grace period. This information is on the Rental Agreement. Best Regards,[redacted]Brown Capital, LLLP

Thank you for the opportunity to respond to [redacted]'s concern.  Partridge Meadows will not be refunding the September late fee. Their newsletter announces when rent is late each month. Rent is actually due on the 1st with a 5 day grace period.  Respectfully,[redacted]Brown...

Capital, LLLP

As with all of our rental properties, rent is due on the first of each month. We do allow a five day grace period*. Mr. [redacted] will find this information in the top paragraph of his Rental Agreement with [redacted] Apartments. 
All monies received in our night drop, in the...

office or via the mail are deposited into the bank as soon as possible. *We do not hold checks or money orders for rent. This information is in the monthly newsletter as well as a sign on the office front door. Mr. [redacted]'s rent check was in the night drop and did not have a note requesting the check be held until his pay date, June 5th. Checks that do not have funds to back them should not be given to a business or individual for payment for services, goods or rent.
[redacted] will not refund Mr. [redacted]'s $50.00 [redacted] overdraft fee.   Thank you, again, for the opportunity to respond to Mr. [redacted]'s concerns.
Respectfully,
[redacted]
Brown Capital, LLLP

I have attached an updated balance due letter sent to Ms. [redacted].  The lease dates have been corrected to show her last lease while residing at Partridge Meadows.  As previously stated Ms. [redacted] does not owe any rent for [redacted], nor have we requested any rent money.  She only owes for cleaning/damages.  [redacted], property manager, explained to Ms. [redacted] on the phone that the lease dates on the letter were populated by the computer program.  Since she has made one payment of $26.37 her balance due is $131.89.Respectfully,[redacted]

Mrs. [redacted], I apologize for the delay in processing your pet deposit.  The refund request has been sent to our home office, where all checks are written.  Since we now have the correct mailing address, it should go out next week for the full amount of $300.00  The property manager,...

[redacted] apologized for the confusion and delay on the part of the Partridge Meadow office.  We hope you will accept our apologies and reconsider referring new clients to our apartment community in the future.  Thank you for the opportunity.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The real issue is not being addressed. We know when rent is due. We went to pay it on Saturday, September 5th when the internet was down causing the debit card machine to not work.  [redacted] told us to put our payment in the drop box BEFORE OPENING at 9AM ON TUESDAY, SEPTEMBER 8th. We followed her EXACT instructions.  We know FOR A FACT that these instructions were the exact ones told to us because they were ALSO posted on Facebook BEFORE we even came in to pay our rent.  PLEASE ADDRESS THIS ISSUE. Partridge Meadows has not even acknowledged the fact that this information that was posted on Facebook. I have once again attached the screenshot. 
Regards,
[redacted]