Parts Geek

The second bearing was refunded on October 6,

Complaint: [redacted] I am rejecting this response because: If this was the case, then you should put that info on your checkout cart instead of the promise of 3-days for this itemNowhere does it state that you have no idea when this item will reach the customerNowhere does it state for my part that it may take 2+ Weeks for deliveryLetting your customers know that you have no control of delivery times is a bit more honest don't you think? Regards, [redacted] ***

This complaint is erroneousWe have received no correspondence from this customer since he responded to us on [redacted] There were no tickets submitted after August 12th asking for a refund status, nor was there any response to our last correspondence sent to this customer on ticket [redacted] There was no correspondence not to respond toIf there had been, we would have told the customer that he was refunded in August.We e-mailed [redacted] an itemized credit invoice on August 28thIt was e-mailed to the e-mail address he provided when he placed the order online [redacted] I advise that [redacted] *ontacts his financial institution.?

The inner fender well was refunded in full on 3/14/We apologize that it was not received with the rest of the order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The e-commerce system automatically charges the card once the order is placed and the product is deemed to be in stockAs indicated on the order invoice, in the event the item becomes out of stock, we will issue a refundThe order was charged on 2/12/and refunded in full on 2/14/

In response:No return form from any company in the entire world has a question that states, “Is your credit card active?” When I returnsomething to a company, I expect that the card that I used on that particular order will be refundedFor example, I place numerous orders with [redacted] Each order is either placed with my debit card or my [redacted] credit card or sometimes my ***If I return an item, I know that whichever payment method Iused will be creditedI do not expect that [redacted] will check all my other orders for other payment methods and credit erroneous cards at randomThat isnot how an e-commerce system works [redacted] and it is illegalWithout boring you with the inner workings of how our e-commerce system operates, your suggestions on how weshould refund customers is unfeasible Once an order is placed, the PO is locked inThe credit card information gets encryptedand once charged, it is issued an RNREF numberFor example, your PNREF number was [redacted] The system cannot issue a refund to any other RNREF number or to any other credit card not associated with the initial PNREFnumberThe system does not search for new orders placed or check for other payment methods, nor does our system send an e-mail asking if it’s ok to creditthe order It simply credits the order once a credit memo is enteredIt is the consumer’s responsibility to let us know ifthey closed an account or need a refund via checkWe receive numerous requests each dayI did not state nor imply that our obligationended with the creditI simply stated how a credit works and what I need to doto rectify the situation with [redacted] .Case [redacted] means absolutely nothing tous in terms of a reference numberThat is a number that your bank issuedItis not a transaction number that I can search in [redacted] [redacted] states that the money wasreturned to us on October 22, Theyapplied the credit toward our bill, therefore it did not show up on our monthlystatement as a credit reversal A check is being mailed today in the amountof $I will refund the shipping on the order as wellI apologize thatit took so long to rectifyIf my employee would have brought this situation tomy attention earlier, it would have never gotten this far Tell us why here

It appears that the package never left the warehouseFor some odd reason, the front office at the warehouse was in possession of the package and contacted us to state that it was returned without an RMAApparently, the agent did not check the tracking number to see that the order never shipped out and they set up a return in order to creditA restocking fee is automatically charged on "returns without RMA", but this was all in errorThe accumulator should have also been credited.A refund of $has been applied todayWe are very sorry for the inconvenience

We have a day return policy as indicated on our website, order confirmation e-mail, order invoice, and tracking e-mailsThe order was placed in October We were not contacted until February 22, via ticket [redacted] We do not accept returns months after the point of saleNo company doesIt is up to the consumer to check their delivery for accuracy, damage, etcupon receipt and to contact us of any discrepancy within the specified time frame After days it is irrelevant who is right and who is wrongI only have one questionhow many inches are your wheels? and do you have an EX, LX, CX, DX or HX?

Complaint: [redacted] I am rejecting this response because:Considering the extreme matters I had to go to in order to even get a response from your company is ridiculous and your lack of empathy and professionalism further solidifies the need to take my business elsewhere At this point all I want is my money back I see now why your company is not accredited with the Revdex.com and has over complaints by the way replying to the customer "what is the part number of the incorrect product" did not answer any of my questions and did not ensure me that matter would be resolved Just so that we are clear I'd like ALL of my money back I'd rather pay double for the actual part that I ordered and better customer service than get treated like I'm in the wrong for your companies mistake Regards, [redacted] ***

The part was refunded on 11/19/14.We will refund the $8.95, however we shipped the part number that was ordered online for a [redacted] ***

Complaint: [redacted] I am rejecting this response because: The wheel covers do not fit the vehicle they are described as fittingTo answer the question the [redacted] is a LX with factory installed inch hubsThe tires currently on the car are [redacted] That is a inch tireThe first digits of the vin are [redacted] The "5" means the vehicle is door LX modelHopefully this answers the question.The reason for the delay in installing is the car has to be raised and lug nuts removed to install the coversIt has been a cold winter in SE PennsylvaniaBased on the description of the product I had absolutely no reason to expect a problem with the covers fitting and did not rush to install them.You keep quoting the day policy but apparently have no problem selling a product that does not fit the vehicle it's supposed toYour supplying a product that fits it's intended use is as much of the contract as the day return policy Regards, [redacted]

The tie rod end was refunded on 11/5/in the amount of $

Great, thank youI'll review it once I receive it

Complaint: [redacted] I am rejecting this response because:I have a copy of the fax and a picture of the website telling me that my request is invalid My computer can't send website photo, will keep trying Regards, [redacted]

The parts were refunded on 2/2/in the amount of $A credit approval invoice was e-mailed to [redacted]

As indicated on our website as well as the RMA e-mail, refunds for returns can take up to days once the parts are received in the returns facilityThe sensors were refunded on 3/16/in the amount of $42.76.The converter was refunded on 3/19/in the amount of $93.43.Thank You

The return was received and the core was refunded last week on January 7thThank You

Inventory is updated on our website dailyWe have multiple million square foot warehouses located throughout the countryWe try our best to keep an accurate availability, however on occasion, we do have out of stock parts and backordersIt happensThere is nothing we can do if we go to pack the part and it isn't thereThe only thing we can do, like every other company, is to apologize and refund the order, which we did

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, we show your credit card was refunded $61.63 on 12/06/2014. Due to the delay in our response we have issued a refund for $8.95 on 01/28/2016 for the... balance of the order. We show the credit card company accepted the credit refund of $8.95 with approval number [redacted] However the refund will take 3-5 days to appear on the statement. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a response from our establishment.