Parts Geek

Review: Since 7-28-2015 I purchased an air conditioning clutch from Parts Geek online with the advise of my Technician at [redacted] The part was received with a year warranty and was installed by this technician. After driving less than 10 miles the part failed and caused the AC compressor on my 1992 [redacted] 525i to go as well. I attempted to notified Parts Geek immediately but their online return page was not operational with a notice saying to wait and try again. After a couple of weeks their I was able to get thru. In the mean time I ordered a new Compressor and had it installed. now I have sent the parts back with their Return order number on 8-15-2015 and have placed numerous complaints after not receiving a refund for warranty part returned. The only way to contact them is by email and I get the same dumb response and new return order numbers saying it is the responsibility of the original manufacturer. No human contact and no refund now after 2 months makes this a very shakey business that I have had no problems with until I had a part failure/ return. referance #'s are #[redacted] #[redacted]; #[redacted]; and recent 9-29-2015 # [redacted]Desired Settlement: I wish for the $84.63 Tax and shipping for $94+ refunded to my [redacted] account. If they want to keep me as a customer they should come up with a big discount for a year. **

Business

Response:

[redacted] is contacting you via phone now. He is the agent that handled your tickets and did not address your concerns properly. In the meantime, please provide your return tracking number so that we can contact the warehouse and get you refunded. Thank You

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Talked with [redacted] of PartsGeek. Gave my tracking number. They found I had sent back over a month ago. Asked if everything was now all ok. I said I will wait to see if my credit card is reimbursed in the next 3 to 5 days like he said it would. I will hold my response after this has taken place. Got only phone number to get thru after Revdex.com contacted client on my behalf.

Regards,

Business

Response:

Mr. [redacted] was refunded in full for the part return on 10/7/15 in the amount of $84.63.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We just received the amount in our account just yesterday and far beyond the 3 to 5 days they promised. Thank you Revdex.com as I am not sure that we would have gotten our refund without your help.

Regards,

Review: 5-9-14 ordered two hubs with bearings for a [redacted] With seals and dust caps. 5-15-14 received pkg and opened 5-16, found that [redacted].com had send hubs without bearings. 5-15 & 16 attempted numerous times to contact them via their [redacted] automated system and it always responded with heavy call volume use our Customer Support system on our home page. Got somewhat reasonable response the first time. they did send an RMA number for returning the wrong parts.. BUT they wanted me to pay the return postage on the wrong product shipped to me. The next customer support note to them requested that someone from there call me.. the response from the agent was to call their [redacted] number. Well after about 20-30 attempts I gave up after the same heavy call use message repeated every time. 5-22 Back to the Customer Support one more time.. same story sent. This time the customer agent wrote back that within the next 48 hours I would receive an email from the warehouse with the prepaid shipping notice. Well it is now 5-29 and I have yet to receive the shipping notice. Back to the Customer support system.. and this time I get this message "You've reached the maximum open tickets allowed." Wow looks like I am out my small amount of $100.00 plus the loss of the use of the vehicle for the past 3 weeks and bus and taxi fares. But worst of all the aggravation of having to deal with incompetence on the part of the customer service agents.Desired Settlement: I would consider the refund of the difference in price of the hubs with bearing vs. the hubs without bearings provided, shipment of the bearings (2) and an additional $80.00 for the cost of having to have someone press the bearings into the hubs locally. I will forgo asking for the $250 plus dollars of additional expense during the loss of use of the vehicle for two weeks already with out the use of the vehicle..

Most importantly hopefully the owner of the business will be made aware of how poorly his customer service reps are doing their jobs. Not returning a direct call when requested when there are questions about the service is a real disservice to their customers.

Business

Response:

Mr. [redacted] Unfortunately, you dealt with a new hire that

apparently does not have much of a future with Parts Geek. The employee in

question has been reprimanded and will be giving you a call along with an

apology. After reading all of your

correspondence, I completely understand why you are frustrated and I sincerely

apologize.

Your return was received today in our ** warehouse and your

return will be refunded very shortly. You will receive an itemized credit

invoice via e-mail.

In the future when contacting Customer Service, just write

in the subject line: FOR [redacted] OR [redacted] ONLY… that way your issues will be

handled in a timely manner minus the hassle.

Again, please accept my apologies for any inconvenience that

we may have caused you. In the future, we promise to do everything possible to

assure your satisfaction with our service. If we may be of any assistance,

please do not hesitate to contact us.

Review: I purchased car parts. Those delivered were in no way even similar to those ordered.

I have since sent back the wrong part and have not received a refund.

The company will not answer calls or emails.Desired Settlement: refund

Business

Response:

[redacted] was refunded today in the amount of $174.94. He was e-mailed an itemized credit invoice.

Review: I have not received the products I have ordered, instead I received an order for a customer in [redacted] (i am in [redacted]) I cannot get any assistance regarding my lost order, or crediting me for goods I have not received, nor how to return other customers order. These people should not be in business!!!!Desired Settlement: I want to be credited for products ordered but never received

Business

Response:

According to the tracking numbers, all of the parts were delivered to [redacted]

Brake Pad Set DX477, Brake Rotor (2) 12167022 and Wheel Hub Assembly 29513084 all shipped via [redacted] tracking number [redacted] from New York and were delivered to [redacted] on 6/27/14 @ 5:19PM.

Brake Hardware Kit 117.58001, Brake Shoe Set 110.05380 and Wheel Cylinder (2) W37862 were all shipped via [redacted] tracking numbers [redacted] from our warehouse in [redacted] and delivered to [redacted] on 7/1/14 @ 10:04AM.

Brake Pad Set W0133-1619521 and Wheel Cylinder Repair Kit W0133-1680336 were shipped via [redacted] tracking number [redacted]and delivered on 7/1/14 @ 11:53AM.