PartSimple Technologies LLC

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: [redacted] P - Director
Contact Phone: XXX-XXX-XXX
Contact Email: XXX-XXX-XXXX
Mr. [redacted],
We do not show that order XXXXXXXXX was returned to as of this time. You did request an [redacted] on August 6th and there is a...

chance that you did not send to the correct address but instead used the recycling label that was sent along with the part. Although we have not received the [redacted] I have gone ahead and refunded you entire purchase price of $60.77 with a transaction code of XXXXXXXXXX. Although the refund has been completed with our processor it can take 24-48 hours to show up on your statement.
As for your order XXXXXXXXX you were notified on ordering that the item had an expected ship date of 7-10 business days and your item was going to ship on the 10th until you requested we cancel the order. I have canceled your order as requested and your refund has also been processed with a transaction code of XXXXXXXXXX.
Although I understand your frustration in being without a dryer we specialize in hard to find parts and as such sometimes there can be a delay while the part is shipped in from the distributor. We have thousands of satisfied customers each and every week who are happy with our service and I am sorry that we were not able to meet your expectations at this time.
Please let me know if I can be of any further assistance.
[redacted] P
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since filing a complaint with the Revdex.com and Revdex.com's contacting Part Simple Technologies,LLC miraculously they responded with two emails saying they will credit my credit card and refund my entire purchase price and cancel all outstanding orders being processed. I have yet to verify if those funds have been replaced. However, I would still like to make the comment that Part Simples practices of listing parts as available when they are not is deceptive and misleading. Taking a customer's money and sending notice after the fact that the parts ordered are unavailable due to backorder should not be allowed. I for one will not be using their services in the future and will not recommend them to others.

Initial Business Response

from [redacted] the [redacted] brand that you ordered, we feel the item is not with our remotes but with your unit.
We cannot be responsible for issues with your receiver not working correctly but we will be happy to refund you if you'd like to return the latest remote you received. If you would like to go ahead and refund let me know and I will issue an RMA.
Again I am sorry you feel that we are sending you remotes that are not working but it is our contention that the issue is in fact with your unit and not with the remote controls.
Let me know how you would like to move forward.
[redacted]Final Consumer Response[redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
After a phone call with [redacted] technical support, I was able to get the unit to function properly. I am still unsatisfied with the responsiveness of your phone support, and the lack of understanding in your email communication.

Part Simple advertises projector bulbs as being the brand name equipment but instead sends cheap substitutes. For instance they clearly advertise that their bulb is an [redacted] brand bulb but sends a generic bulb in its place. To make matters worse, they make changes to the labeling on the package to make it look like it is the original part number. Definitely a case of false advertising here. Return policy is not easy to deal with requiring a lot of extra work on the buyer's part after they've tried to rip you off.

While it is unfortunate that Mr. [redacted] did not understand our overnight shipping policy we will not be refunding his overnight shipping fee as the item was in fact shipped using FedEx overnight shipping as shown with the tracking number [redacted] and the attached information from [redacted] Mr....

[redacted] placed an order on our site after our shipping cut off for the day. On our site it states that the item "typically ships out in 1 business day" for all orders placed after our shipping cut off whereas it will show "Order within XXx and this item will ship today" if the order is placed before our shipping cut off.Attached are screen shots of how the item he purchased looks before out shipping cut of (3pm Eastern) and after. Much like [redacted] has shipping cut off when they are able to process next day delivery we also have the same policy.Mr. [redacted] paid for overnight shipping and received overnight shipping from when his order was processed the following day.I hope this clears this misunderstanding up.

I ordered a refurbished part for my range. It cost 65% less than a new one from mfg. On this range it seems to be a common issue. I should be writing a bad review for the mfg since they sold something that can break with such little use. The refurbished part I ordered has a (supposed) 6 month warranty and my oven now works again! The representative I spoke with via chat was very helpful, informative, and kind. I believe she went above and beyond for me. I thank her for her help and getting me my part so quickly.
Yours Truly,
Happy Customer

Although the part on our site is clearly noted as having a 6 month warranty and the item is now 6 weeks out of warranty I have gone ahead and placed an order for a replacement part to be sent to [redacted]. We wish [redacted] a joyous holiday to him and his family.He should receive the replacement part...

within the next couple of days. Thanks much[redacted]

This order was placed on our site on Friday January 8th at 5:42pm for a Briggs & Stratton 699103 Carburetor. Our supplier informed us early the following week that the Carburetor was no longer available. Our inventory systems are updated daily and while...

we made every effort to fill his order we were unable to do so. With Snow Blower season now in full swing there is a large demand for carburetors at this time of year and 34 of this model carburetor were sold earlier that day on our site. We did inform Mr. [redacted] of this unfortunate issue as soon as it was realized we could not fill his order and he quickly became abusive and threatening on the phone to our customer service representative.  I personally called back Mr. [redacted] and again explained the situation, thinking there was some misunderstanding, and he continued to threaten me at which time I explained there is nothing more we can do. While I understand his frustration there is unfortunately nothing we can do to accommodate him at this time.
Let me know if you need any further information.
Thanks much
Dave

Initial Business Response /* (1001, 14, 2014/08/01) */
I was just notified that this case was marked as unanswered as it appears that I missed the email however the customer did in fact receive all of his items with the shipment information below.
July 10th [redacted]...

SKU: [redacted] SKU: [redacted] SKU: [redacted]
July 11th [redacted] SKU: [redacted]

In short, My order was placed in August of 2014. Finally received a faulty part at the end of October. Replacement supposedly back ordered. Kept getting the run around and promise of my hard to find part replacement part being shipped. It is now the end of June 2015. No part. However, it's still available for purchase on their website.Finally gave up and canceled . Terrible experience .But go ahead and order from them if you don't mind a year fulfillment time.

We apologize for the inconvenience that this transaction has caused. Our goal at PartSimple / [redacted] Solutions is to offer repair and service options at deep values, without compromising high quality standards and overall customer satisfaction. We are sorry that we have not been able to do so...

in this case. We would like to issue a full refund for this transaction and send an additional replacement part to you at no additional cost. All we ask is that you return the defective part to us, at your convenience, so that we can evaluate it further. We will obviously cover the shipping costs for the return as well. If this solution is acceptable to you please let us know.Please note that we receive hundreds of thousands of defective parts at [redacted] Solutions on an annual basis. We only recirculate them after taking them through extensive remanufacturing procedures under ISO 9001:2008 guidelines and 100% full-functional tests. Through these processes, we bring the defective parts back to the original new standards and specifications, offering an environmentally friendly alternative at a lower cost. Unfortunately, these specifications oftentimes come with inherent design flaws from the manufacturer and a limited life expectancy, even if a part is brand new. Once again, please accept our apologies for this bad experience. And please let us know if you require any further clarifications on this issue or assistance with getting your refrigerator up and running again. We would like to have the chance to make things right.

Although the part on our site is clearly noted as having a 6 month warranty and the item is now 6 weeks out of warranty I have gone ahead and placed an order for a replacement part to be sent to [redacted]. We wish [redacted] a joyous holiday to him and his family.
He should receive the...

replacement part within the next couple of days. 
Thanks much
[redacted]

Unfortunately this customer sent the item directly back to the manufacturers warehouse and as such the warehouse had no information regarding the return and returned the item back to the customer.Once we received the note from the Revdex.com we reached out to the customer and explained the situation and he...

appears to be happy with the resolution steps we are taking.Thanks much[redacted]

It turned out OK. My initial experience wasn't pleasurable because I set myself up for being irritated after reading 8 of 9 negative reviews on Revdex.com.
(1st exchange) I had an issue with a part, emailed Parts Simple for a refund. Was asked for model number of washer.
(2nd exchange) In my answer I gave the number in the first 12 characters of my reply. I was asked again for model number
(3rd exchange) I replied again, adding a photo of model number and stating I had already given information in previous email. Then I was told that she didn't see the (quoted) "Model" in my first email.
By now I'm thinking that they (parts simple) are conveniently running out my 30 day window of return time. So,
(4th exchange) My next email read, "Model" number xxxxxxxxxxx. Their reply was a promp return authorization number and a statement that credit will be given upon receipt.
My refund was even issued before they received the part from me.
I give a positive review because after the exchanges of emails, money was promptly refunded, including my $20 [redacted]. There are some kinks. Possibly these can be improved in the future. I'll still consider purchases in the future as they are about the best price

I ordered a $190.00 projector lamp (Order #[redacted]) in September 2016 and the lamp failed in January 2017. The lamp lasted 4 months with less than 200 hours of usage. I asked if they can give me credit for a new lamp or to get a refund. I was told that the 30 day warranty has expired. An average projector lamp is suppose to last 2000 hours. The don't back up the quality of their products. I don't recommend buying from them.