Patriot Moving Group Reviews (%countItem)
Patriot Moving Group Rating
Address: 5455 N Federal Hwy STE P, Boca Raton, Florida, United States, 33487-4994
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My items were picked up February 16 with expected delivery in 10-14 business days. It is now April 7 and my items have yet to be delivered.
On February 16, my items were picked up from *** The contract with Patriot Moving Group LLC (job number XXXXXXX) estimates a delivery period between 10-14 business days.
The representatives from this company have made little attempt to communicate with me on where my belongings are and when I can expect them.
It is now April 7 and I still have no new information on when to expect my delivery.
Delivery of goods in proper condition and partial refund.
To whom it may concern,
On behalf of Patriot Moving Group I would like to extend my sincerest apologies for the delay in your delivery. I can assure you that this is not how we typically conduct business. Unfortunately, we ran into unforeseen circumstance that delay Ms. delivery well past the 10-14 days that she was estimated. Moving forward Patriot Moving Group will be able to avoid this issue in the future. However, we do understand that Ms. has suffered in the situation. At this point Ms. items have been delivered. Patriot Moving Group is willing to come to a finical resolution in efforts to rectify the situation.
My items were delivered on April 13th. I witnessed the two drivers trying to open the truck door while simultaneously holding my furniture back and inside the truck so it would not come falling out.
My kitchen table has to be completely replaced as it arrived in unusable condition. Along with this, my bar stools arrived with the cushions ripped off the seat of the chair.
There were several broken dishes, pictures, and small items all of which were packaged properly and, now, are no longer safe to keep.
My TV stand is broken. A shoe rack and closet organizer were destroyed beyond repair.
My couch has been torn in several places.
Lastly, the two drivers started bringing someone else's items into my condo. When I asked where they were going with said items they attempted to tell me it was my stuff. This happened with a suitcase, a basket of bedding, and a computer desk.
There was no partition inside the (Budget) truck even though they had a couple deliveries to make in the same trip. All of my stuff was lumped in with someone else's belongings.
Please see attachment for proof of payment.
Hello! I have received a partial refund from the moving company and would like to close this case. Please let me know how to complete the process as I am satisfied with the effort of the company to reconcile the situation. Thank you so much!
Company money hungry
On February 28th I I acquired the patriot moving group services for my move from Miami Florida to Morganfield Kentucky.I paid a deposit of $521.09. The move-in date was set up for the 26th or 27th of March. On the 25th I was Contacted by customer service letting me know that they would be there the 26th.I purchased a flight back to Miami and arrived at my storage unit. The movers arrived one hour late. after arriving they began placing my items in the moving truck.Halfway through the loading the driver approached me and told me that my items where bulkier than expected And some additional fees would be added. The original quote was for $1600. The driver then continued to tell me that there would be an additional $938 charge and he tried to explain that the fees included an extra hundred cubic feet a long haul charge because the storage unit was more than 70 feet from the door and the gas surcharge. I told him that the charge was extreme for an estimated cubic feet he was giving me Since he was only going based off what he seen since they didn't have a scale in the truck. I contacted *** at Patriot Moving group And she said that she would contact the truck to see if they can provide you with a discount. She responded with a $200 discount. I still didn't believe that was fair she explained to me that I can cancel and put a request in for a refund since I did not use their services she said I would receive either partial or full refund and sent me the documents to fill out. When I got off the phone with her the Driver then continue to tell me that the only way they would put my items back into the storage unit was if I paid an additional $150 . I am seven months pregnant and found it impossible to even think about putting my items back myself. I paid the driver $160 in cash so they would put my items back and went through with my claim to get my deposit back. I was told I would have a response within 24 to 48 hours. I spent the whole week waiting for *** to respond to my callbacks . when I finally got in touch with her after numerous tries she told me my claim was denied and that there was nothing she could do that the reason it was denied was because they had to pay to have the driver go to my location .I explained to her that made no sense especially since I had paid $160 cash for their services that day on top of the $521.06 that they were trying to keep. She apologized again and told me there was nothing she could do . I told her I would contact the Revdex.com to place a complaint and she said good luck .
I just want my refund back I'm not even requesting the $160 that I had to pay to have them place my items back .
To Whom It May Concern,
On behalf of Patriot Moving Group, we would like to sincerely apologize that *** felt as if she had a poor experience with Patriot Moving Group. *** booked her move with one of our most senior relocation specialists who has been working in the industry for several years. Our relocation Specialist are trained to asking probing question so that we can provide our customer with the most accurate estimates. One of the most common obstacles that Patriot Moving Group encounters is dishonest customers in order to obtain lower estimate. If a customer is dishonest about the size of there items, when our foreman arrive, we have to charge for the additional space utilized in the truck. Patriot Moving Group specializes in over the phone estimates, we do not provide in home estimates. Our foremen are extremely professional and have been working in the industry for years. Our foreman has extensive knowledge of the space and weight that will fit in to our truck, that they load on a daily basis. Our foreman will inform a customer that they will exceed the cubic foot reservation before loading the truck. So that situations like *** is referring to do not occur. There is no company benefit to load a truck with a customer's items and then tell inform them their price has increased and risk them asking us to off load. In the moving industry our time is extremely important. It would be more of a benefit to move on to the next move, if a customer is unwilling to pay what is owed on their move. *** was well aware of her price increase before loading and agree to the new moving cost, which is why she was charged and off-loading fee. During this process Patriot Moving Group attempted to work within *** budget and offer her a $200 discount even though she did not give us an accurate inventory list. Unfortunately, *** is not eligibly for a refund because she cancelled her move halfway through servicing being rendered. Patriot Moving Group turned down other customer who needed to move on the same route because the truck was at its space compacity. The space that *** did not use, could have been utilized for another customer. During this process we attempted to work with *** even though she did not give us an accurate inventory list budget.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this response .When the loaders arrived at the storage facility they did inventory of all my items and then loaded the truck. they did not tell me about the additional charge until after the truck was loaded when I told them that the charge was excessive they try to give me only $200 off. I then told him that that still was too little and I would not be able to continue with the move if they couldn't do anything else. They then told me they would unload the truck and put everything on the floor but that I had to put my items back in the storage facility myself.They said they would be an additional $150 charge. I was eight months pregnant and couldn't put my items back myself so I had to pay $150 cash for them to put my items back. When I talk to the patriot manager she told me she would open a claim for me so I can get my deposit Fully refunded or half refund since I couldn't use their service. She said I would have my response within 24 to 48 hours. I never received a response I had to call multiple times until I finally got a hold of her again when she told me my claim was denied because they had to pay the movers that went out that day. I don't know what they had to pay since I had to pay myself cash for them placing my items in and out of the truck . I don't think it's fair that they're staying with her for $500 deposit and an extra $150 cash because they had to pay the movers for coming to the facility.
Hello,
At the time of pick up the foreman will always complete a walk through comparing the estimate to what is actually on site. If there are differences or the items are not standard size and go over the original quoted cubic footage a revision must be made. This revision is reviewed and explained to the customer prior to loading as the customer must consent to any changes before the goods are handled and loaded on to the truck. The paperwork must be signed off on in agreement before anything moves forward. After the goods have been loaded onto the truck and a customer then decides to no longer move forward with the move the labor has been serviced. Asking the foreman to then unload is additional labor that is not included in the original price. The price after revision includes pick up loading, and delivery. After the truck was loaded you decided to decline services on paperwork that was already signed and agreed to. To cancel and ask the movers to then off load and do additional labor for free is not realistic. We also have a VERY clear cancellation policy within our contract and on all the documents sent to you prior to pick up that you also have to review and sign in agreement.
Provided quote and then the next day you get a re-quote. More than double the original. After first quote, paid a nonrefundable deposit. Deposit lost.
On 3/21/19, was contacted by Patriot Moving Group for a requested move on 3/23/19 or 3/24/19. I was given a quote of $1730. I was ecstatic of the quote because most quotes I received were $2300-$2700. I booked it and they required a deposit of $628. The next day I get a call from another person to go over the quote. We went in more detail of the items that need to be shipped and then he gave me a quote of $3900, more than double the original quote. Of course, shocked, I told him there is no way I could afford the new quote. So I asked him to take many items off. After reducing the number of items, he said we would be at $2700. I could not believe how we could be at such a higher number with so many items deducted. So after thinking about my choices, I called them back and informed them I would not want to move forward with their moving service. At that point, I received a call from *** (Customer service manager) and was asked to sign a Docusign, declining service. At this point, she asked me to write an email which she would forward to the billing department to request a partial refund of the deposit paid. So at this point, I had to scramble to find another moving company or Uhaul self services and I was out $628 for nothing.
I was luckily able to quickly find another moving company that did a fantastic job for all of my goods for much less than the revised quotes given by Patriot Moving Group. Over the next week and a half, I would call *** and ***(?) in the customer service department every other day to get a status on the requested partial refund of the deposit. Each time I was told, they were looking into it and awaiting the accounting department's response and they would get back to me. Of course, not once did they get back to me. Finally, on 4/2/19, they informed me there would be no refund. I understand the deposit being nonrefundable, if on a whim I decided not to go forward with the move. But it is impossible to expect me to agree with the service if the quote was so different than the original quote agreed upon. This is a classic bait and switch move and a great way for people to lose their deposit because of it.
The resolution I am seeking is quite simple. I am not seeking a full refund of the deposit because there must be some administrative costs. I am seeking a substantial refund of the deposit because of the circumstances in which I was forced to cancel the moving services. In addition, the toll and suffering of finding replacement services immediately and the time wasted on the back and forth with the customer service department.
To Whom it May Concern,
On behalf of Patriot Moving Group we would like to extend our sincerest apologizes to *** for any miscommunication and frustration that he has experienced with Patriot Moving Group. I would like to clarify that Patriot Moving Group specializes in over the phone estimates. The algorithm that we use to calculate the amount of space and weight that a customer will occupy on the truck is contingent on the information the customer provided us. We understand that some of our customers are first time movers and find it difficult to describe their inventory items to us. We do our best in asking probing questions to come up with the most accurate estimate. Our quality insurance department then follows up with every customer to go over a customer inventory for a second time. This is to ensure that we have the most accurate estimate and moving cost. After further investigation into *** move, I found that Patriot Moving Group is the real victim of a "bait and switch". *** is a classic case of a customer requesting additional items to be move but not willing to pay an increased price. Calculating a customer price is consist of several different factors. The main factor in determining a customer price, is the space and weight that is being occupied in the truck. With this being, it's understandable that *** price would increase and possibly double if he had additional items or double the number of items. Patriot Moving Group appreciates your understanding in this matter!
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Patriot Moving Group is ridiculous and somewhat expected. My main argument is the fact I lost $600+ for a day, not because I had a change of mind, but the revised estimate was double what I was originally quoted. I tried to work with them and take minimal number of items to get it close to the original quote. But, it was rather suspicious that when we added items, the quote rose rather quickly. Yet, when I started to remove many of the items, the quote went down slightly. Nevertheless, my main complaint is that how can I lose so much money within one day?? I understand there might be some monies allocated to clerical work associated with the booking, but $600+?? I have requested a partial refund.
Document Attached***
Hello Mr.,
Patriot Moving understands your concerns and would like to explain. At the time of booking you are sent our agreement to electronically sign in approval of all terms. It is clearly stated in this agreement the nature of our cancellation policy. You also signed a cancellation Docu-sign that specifies you understood the cancellation policy. Nothing was in fine print and very clear on all documents. Please see the two attached files.
CANCELLATION OF SERVICES: Estimates may be cancelled and deposits are fully refundable if the customer cancels the estimate/order within 72 hours of placing their reservation (less the 10% merchant processing fee). If placing your reservation within 7 business days of your first available pickup date, the deposit is non-refundable for scheduling and routing purposes. All non-refundable deposits can be utilized towards a future reservation within a 12 month period from the date of original reservation.
On 3/21/2019 you booked your move to be picked up last minute on 3/23 - 3/24 well aware of our policies. We inputted your inventory and quoted you according to what you specified at the time of the booking. Since the move was reserved very close to the date of the actual move we completed our quality assurance call the very next day where you wanted to adjust inventory items. If you make a change to your quoted estimate then the price will obviously be adjusted according to what the item is, the cubic footage and weight. You had the option to revert back to your original quote and were informed that that if you revert to the original quote and still make changes at the time the pick up were to take place then a revision would have to be made on site according to the changes you would make. When you requested a refund your file was sent to billing and was denied because you were not within the cancellation window. You do have the option to use this service for up to one year with your deposit included towards the move.
Obviously, they will not do anything regarding this. Therefore, I feel Revdex.com should enforce that a deposit is non refundable only if terms remain the same. If there is a change in the terms agreed upon that required the deposit, obviously if the consumer does not agree with the change, the consumer should have the right to terminate the agreement and receive their deposit back. If anything, Patriot Group should clearly state and explain the deposit is non refundable even if the quoted price changes. I just don't want other consumers to be taken advantage of
I want a refund for services not rendered
On March 21st, 2019, I contacted Patriot Moving Group and spoke to Brad Daniels regarding my upcoming move on March 29th. Brad provided an estimate for space, weight, and cost, which I agreed to. I told him I needed my belongings delivered in less than a week; he said that would be no problem. He said cross-country moves are 1500 miles and take 7 days, and as I was only moving 725 miles, he was confident that it would only take four. To ensure an easy delivery, he suggested scheduling movers for the 27th so they would deliver my things within two days of my move-in date. I agreed, signed a contract, and paid a $618 deposit via credit card. Reference number: XXXXXXX
On March 23rd, having measured all my furniture, I realized Brad had significantly underestimated the amount of space I would need (and each additional cubic foot would be $2.94). I called him to revise the contract. He would not.
On March 25th, a third party moving company called me. They were the ones with the trucks and they would be the ones moving me. I asked how much it would cost if I needed additional space, and I was told it would be nearly $7/cubic foot- more than twice the price reflected in my contract with Patriot. I was informed that my delivery window was 2-30 days, no trucks were scheduled to drive to my new state, and my things would be going directly into storage. Further, she could not tell me when a truck would be going out or how long it would take a truck to get to me once scheduled because "things change hourly." I told her I would not have signed with Patriot had I been given that information to begin with, and I did not consent to having my things placed in storage indefinitely. She told me she hated when salespeople make up delivery windows- she said her company was the one with the trucks and the movers, and Patriot has no say in the delivery window.
Immediately following that call, at 2:06pm CST, I emailed Brad to cancel my contract. I didn't hear from him.
On March 27th, the third party company called me again to tell me they were on their way to my apartment. I told them I had canceled the service. Shortly after, I received a call from a woman at Patriot who said Brad hadn't seen my email. She said she found it in her spam (I do not believe this because the email I sent was in response to a chain of Brad's emails to me- their domain would have recognized mine as an approved email address). She asked why I canceled and I told her I had been misled and Brad misrepresented their service in terms of cost and delivery. She told me that since I had canceled within 7 days of my move, I forfeited my deposit. She told me she would try to help me out and call me back; I never heard from her again.
I recognize that their cancellation policy states that cancelations within 7 days of the scheduled service result in forfeited deposits. However, this services was misrepresented- I was told exactly what I wanted to hear and once I signed the contract everything changed. I feel taken advantage of by this bait and switch, and I believe this invalidates my contract. Further, the policy states the deposit is non-refundable for scheduling and routing purposes; however, if my stuff was going directly into storage indefinitely, scheduling and routing are unaffected by my cancellation.
By deliberately misrepresenting their services, they voided their contract. I want my deposit fully refunded.
I appreciate your time and look forward to your assistance.
I want my $618 deposit refunded in full.
To Whom It May Concern,
On behalf of Patriot Moving Group, I apologize that Ms. felt as if she has been receiving contradicting information from Patriot Moving Group and the carrier we assigned to her account. Customer Satisfaction is always our number one priority and we want our customers to feel informed throughout the entire moving process. I would like to clarify that Patriot Moving Group specializes in over the phone estimates. The algorithm that we use to calculate the amount of space and weight that a customer will occupy on the truck is contingent on the information the customer provided us. We understand that some of our customers are first time movers and find it difficult to describe their inventory items to us. We do our best in asking probing questions to come up with the most accurate estimate. Our quality insurance department then follows up with every customer to go over a customer inventory for a second time. This is to ensure that we have the most accurate estimate. When Ms. felt like her space or weight reservation was inaccurate because she measured her items after booking her move then, Patriot Moving Group needed to be notified immediately so that we could have made the proper adjustment.
The carrier assigned to Ms. move is one of our best and if we were able to use them for every customer move, we absolutely would. Not one of our customers has ever been charged $7.00 per cubic foot. If Ms. had additional cubic feet, then she would have been charged the same rate that she was quoted by Patriot Moving Group. We do not appreciate the boldness of Ms. dishonesty in saying that our carrier would double her price for no apparent reason. We will provide all our customers a delivery estimate when booking based on the number of miles they are traveling. The signed agreement between Patriot Moving Group provides a clause stating the legal requirements for delivery windows by the department of transportation, and clearly states that we only provide delivery estimates unless a premium guarantee delivery service is purchased. Ms. did not purchase a guarantee service and agreed to the terms of delivery as stated in the signed agreement between Ms. and Patriot Moving Group. We will be unable to refund Ms. due to scheduling purposes. Ms. cancelled her move on the first day of her pick-up window. We had already reserved the space and weight on the pick-up truck for Ms. items, and turned down other customers who wanted to have their items moved on the same day. Just because Ms. items were going into storage does not mean her cancellation did not interfere with our scheduling process. We operate on a shared partition truck basis. Our trucks need to be full in order to operate. When a customer cancels their move, it could potentially delay other customer moves. Thank you for your patience understanding in this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, while I canceled my move on the first day of my pick-up window, I got a call two days later from movers who thought they were still picking up. This means that space was not reserved for the 25th (the first day), and that your company did not follow up with me or communicate with your carrier.
Second, I don't appreciate being called dishonest. Your carrier verbally quoted me $7 per cubic foot- there's nothing bold or dishonest about repeating what she said. When I told the carrier how much was quoted in your contract, she said I would have to sign a new contract with them at their $7/cu price. This is not a comment on how wonderful your carrier might be- this is information that led me to cancel services.
Third, I do not believe it cost you over $600 in scheduling, since my whole interaction with you spanned only one week, and your carrier had no idea when a truck would be scheduled to go to my new state. Several times, she said things change hourly, and could not give me any delivery timeframe narrower than 2-30 days. If your company uses a carrier that changes their schedule by the hour, how could my cancellation have cost you so much?
Finally, if customer satisfaction is your number one priority as you say, then you should not assume your customers are lying in Revdex.com complaints, and you should offer a fair refund when services are canceled based on conflicting information and poor communication.
Someone from your company said she would "try to get a partial refund" and I never heard back. At this point I would appreciate even a partial refund as a good faith gesture- when I was quoted the new price and new delivery window only a few days before my move, and your office was not available for comment, I believed I was being taken advantage of and backed out. That can't be hard to understand.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I signed with you on Thursday, March 21st. I called to cancel on Saturday, 3/23. My call was within the 72-hour cancellation period detailed on your document, but no one is in your offices on weekends. After no response from you that Monday morning, I tried another route and emailed my cancellation on the afternoon of 3/25. I will clarify other points, but this is the main one, as my cancellation was within your terms, regardless of whether your staff was in the office to receive it.
2. I am not confused about the Patriot Moving Group documents I signed. The problem is that those documents would have been overridden by a carrier I did not hire.
3. Because any revision by your carrier would have been at the carrier's price, and because the carrier's price was significantly more than I agreed to with Patriot, this was not acceptable to me. Because I agreed to a 4-7 day delivery window, and the carrier said 2-30 days (she added, "they shouldn't tell you a delivery window. We're the ones with the trucks."), this was not acceptable to me. And because the carrier only called me two days before my pickup window, I could not have possibly called you to cancel any sooner than I did.
Patriot Moving Group is indeed at fault- from my experience, your company uses a bait-and-switch strategy for pricing and delivery. Your company has twice failed to call me back after promising to do so, not including my unanswered cancellation call (which again was within the 72 hour cancellation period). If these things are not Patriot Moving Group's responsibilities, whose are they?
Hello,
1.) Patriot Moving Group has an after hours service that is on call throughout the weekends. When you call the office line it transfers directly to who is on call at that time. Also all emails are checked and responded to as in a timely manner and checked daily. Also each email has a time stamp on it.
2.) The documents that were signed off on by yourself and by our carrier clearly states that the carrier is abiding by our contract and we also have carrier / broker agreements that specify this as well.
3.) As explained to you in the previous response the carrier does not change the price. Your quoted price per pound is the same as the original estimate. If you go over volume or add items or additional services the price will alter but according to the original price per pound or price per cubic foot. Also explained in the previous response is the fact that we give you an estimate according to your mileage on time frames for delivery, and is not guaranteed for the fact that you are on a trailer with multiple loads and everyone's FADD varies as well as origin/destinations. Logistics determine this algorithm. According to your file as well you were contacted several times through out the booking process , and the pick up process. Notes are on your file as well as phone calls.
At this time please accept that we have policies and guidelines that need to be followed by each customer equally and if you are not within these polices then we can not approve a credit if it is not warranted. If you would like to utilize the service your deposit is available to use towards a future move for up to 12 months from your booking date.
Damage to furniture and beach of contact.
Movers arrived 4 1/2 hours after a 12p-4p timeframe. I was quoted for 286 cubic feet the movers wanted to charge me for anything over 200 cubic feet. My furniture was damaged while being loaded onto the truck. I was told of I canceled then my deposit would be forfeited even though they were late.
Repair of damaged price and no charges besides what was quoted.
To Whom It May Concern,
On behalf of Patriot Moving Group, we would like to sincerely apologize that *** felt as if she had a poor experience with Patriot Moving Group. Patriot Moving Group accommodated a 24-hour pick-up window due to ***'s unique personal situation. Typically, Patriot Moving Group will only accept a 48-72-hour pick-up window for a customer. As I'm sure that you can understand it's very difficult to pin point an exact time frame for a customer's pick-up, because anything can happen while a truck is in transit. For example, traffic, mechanical issues with the truck, or previous pick-ups being extended could cause delays. With that said, we did arrive within the 24-hour pick-up window which we promised. We cannot give out guarantee pick-up time frames as stated in the signed agreement between *** and Patriot Moving Group.
Patriot Moving Group uses a Department of Transportation approved system that is equipped with an algorithm to determine the amount of space and weight a customer will occupy on the truck based on the inventory items the customer has provided us. Keep in mind, this is an over the phone estimate. Our company does not provide in home estimates. Long distance relocations is a highly regulated industry and all our trucks have markers at the top and bottom of each side. We use these markers to show the customers how large their items are and how much space they are requiring. ***'s items required more space in the truck than estimated due to the bulkiness of her items and additional items added. Patriot Moving Group operates with shared partition trucks, meaning that the space and weight occupied by a customer always needs to be paid for. We have already turned down other customer that have inquired to utilize that space and weight reservation on that particle route. Patriot Moving Group was never made aware of any damages to ***'s property until now. Unfortunately, damages do occur sometimes, and we have a claims department in place to help customers receive compensation for any and all missing and damages items.
Customer satisfaction is always our number one priority. When an issue occurs at pick-up, we always come to a mutual agreement between ourselves and the customer. In this case, *** was unwilling to work with us and insisted that we cover the cost over her additional cubic feet. Unfortunately, we would not be able to do that because that space was already paid for an reserved for another customer. Patriot Moving Group is willing to speak to *** and come to a resolution in effort to turn *** into a satisfy customer of Patriot Moving Group.
I am going on week #3 of not having my stuff.
My items were picked up from my home in Prairie Village, KS on Monday 3/4 and Tuesday 3/5. The move is to Tampa, FL which is approximately 1200 miles. Today is Wednesday 3/20, so it has been more than 2 weeks. I still do not have my things delivered to me. Each time I call the customer service number, they quote me a delivery within a few days. The first estimate was over the weekend of 3/9-3/10. Then it was going to be Monday 3/11. Then it was estimated for 'early the following week' or Monday 3/18-Wednesday 3/20. When I called this morning, I was told she would get more information and call me back. After waiting 4 hours for a call back I called them back. They are now saying the delivery will be "this weekend or early next week: or 3/23-3/24 or early the week of 3/25. Nobody can every tell me where my stuff is, or quote an accurate delivery date. Every time I call they say they will call me back, but they never have - I have to call back every single time. Also, they messed up the pickup in KS - even though I provided a detailed inventory list on two different occasions prior to pick up, the truck that showed up was not big enough because there was other people's stuff already in it. They told me they would take the truck back to their storage facility nearby, empty the truck, and return to complete loading my stuff within 45 minutes. I contacted the driver several times over the next 3 hours, and was finally told that he had 'problems' at the storage place and couldn't get in and they were now closed. He had to come back the next day to finish loading. Again, the estimates were completely wrong - he said they would be back by 9AM, and it was closer to noon before they actually got there. When they did show up, there were no blankets to wrap any of my remaining furniture in, so it was all just put in the truck unwrapped. This entire move has been a complete disaster from start to finish. At this point, I am desperate to get my items because I am leaving the country for a week and a half next Wednesday (3/27). I need to get my things as soon as possible. This is beyond ridiculous.
I need to get my things delivered ASAP. I am leaving to go out of the country on Wednesday 3/27 so I need to get my things before then. But I really just need it ASAP. As of their latest estimate today, if I actually do get the delivery early next week it will have taken them MORE THAN THREE WEEKS TO MAKE A 1200 MILE DELIVERY.
To whom it may concern,
On behalf of Patriot Moving Group we apologize that *** feel as if she did not have a good experience moving with us. I assure you that we are diligently working on delivering your items as soon as possible. As of today, March 30, 2019 Patriot Moving Group is still within our contractual obligations to *** as stated in the signed agreement between herself and Patriot Moving Group. With that said, Customer satisfaction is our number one priority and we are saddened that Ms. is unhappy with her experience. Patriot Moving Group is willing to come up with a finical resolution in efforts to rectify the situation.
Best Regards,
Patriot Moving GROUP
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see the additional comments I added earlier today - as of today (April 11) my items are still not delivered. This complaint is still open and not resolved until I receive delivery of ALL of my items and I have had all money paid refunded (and do not have to pay any additional money to get my items delivered).
Hello,
We have refunded you the full deposit for all the inconveniences.
I finally got my things delivered this afternoon (Wednesday, May 8).
They did a great job! Quick and careful at the same time. I highly recommend!
I used Patriot Moving Group earlier this week. I'm very big on getting what I pay for and all I can say is this company was worth every cent. None of my furniture was damaged and they worked with me on my pickup dates and times as my job doesn't leave me with a flexible schedule. Everything was extremely exceptional from the people on the phones to the people that showed up. I highly recommend Patriot Moving Group to anyone who is looking for an all inclusive move.
Thank you so much for your positive feed back!
Best move I've had in years. We are a military family and have moved many times over the last few decades. Patriot moving lived up to their name. They arrived early, were professional every step of the way and my actual bill was less than what they quoted me. I would definitely recommend them!!
Thank you so much for your positive feed back! Patriot Moving Group would like to thank you and your family for serving and protecting our country! Please consider us for any future moves.
The movers delivered everything on time and unpacked everything properly. They put all the things in their rightful places. Even my hard-to-please wife was very satisfied with their performance. I suggest everyone to hire these guys.
Thank you so much for taking the time out of your day to leave us positive feed back!!!
Highly recommend! I recently used Patriot Moving Group for my move from Arizona to California. The whole process from start to finish exceeded my expectations. Daniel and Mike helped get my move set up and quoted me $2,495 which was competitive with other companies and best of all, it did not increase once the job was complete. Danielle from their customer service team was awesome and incredibly helpful throughout the process. The movers that showed up were on time, professional and handled my belongings with care. All around the best moving experience I've had to date and will continue to use them for future moves!
Thank you so much for your positive feed back!
They were awesome. They work hard and were done in 4 hours! They wrapped all of my furniture and treated it with care. They were courteous and had a positive attitude the entire time.
Excellent experience. I'll totally recommend them to my friends and family!
Thank you so much for your positive feedback! Customer satisfaction is our number one priority. We look forwarding to working with you again!
Very few things today are "as advertised" but I was pleasantly surprised with these movers. They sent four professional movers out who were hard workers and did a great job for the quoted price! Recommended.
Thank you for taking the time to express your gratitude for a move well done. We appreciate your business and value our customer satisfaction. We look forward to working with you in the future if you need another move.
Iwastold thatwhen they pick up; they have a scale and will let mr know if I go over the limit of 2,000 pounds. The guys who picked up said I was ok I added 2 cat trees and a microwave with cart and they said it will be additional 100 dollars upon delivery. 2 weeks later, they called and they said I was over 1,00 lbs and it will be 852 dollars instead of 562 dollars due to the overage. How do I know that is the total of just all my goods? I'm told that they had a collect several deliveries to make it wort their trip. Then the driver called again and said since I'm on the ninth floor there would be additional elevator charges and I would need to pay a total of $982. The cost keeps going up. They are supposed to deliver today and I feel like they will my household goods hostage until I pay what they are saying. They are full of it. Also AllState moving is one of their other companies they are go8ng by when they called. Pretty devious to me. Can't trust them or their drivers. On the contract it says the price don't change and there no elevator charges.
Product_Or_Service: Moving service
Account_Number: No: LXXXXXXX
Billing Adjustment They stick to original price of $582 up9n delivery.
In response to***'s review of Patriot Moving Group. She listed multiple allegations against our company that are not an accurate description of the agreed upon service provided. We have supporting documentation proving these allegations are false.
*'s balances. We have concluded that*** is confusing the long carry and shuttle fees with an elevator fee. A shuttle fee is an average fee of $300.00. This fee is applied when the carrier cannot safely fit a tractor trailer (18-wheeler) in an apartment complex and must rent a shuttle truck for safe entry. Then the carrier must be able to park the truck (shuttle truck or 18-wheeler) within 75 ft of the front door of the apartment or a long carry fee will be applied to the balance. In this specific case the carrier waived the shuttle fee for***. Once the shuttle was able to enter the complex, they were still unable to get the shuttle truck within 75 ft of the front door of the destination. Because of this, the long carry fee was applied. It was determined by the carrier that the long carry fee totaled up to be an additional $225.00.*** signed two separate documents acknowledging that she understood the terms of shuttle and long carry fees. This took place during a verification call with our client care supervisor who explained in detail why the carrier would apply these fees if applicable. 
* had not withheld information to avoid certain price increases or fees, then we would have been able to accommodate her with a more accurate price for the total move. The contract clearly states multiple times that the cost of the move is subject to change for a variety of reasons. At any point after*** made her first deposit and reviewed her contract,*** could have called back to express any concerns or inform us of any changes that needed to be made to her estimate. We are extremely transparent with all of our customers and there is no fine print in our contract, everything is clearly stated and thoroughly explained to every customer in hope of avoiding miscommunication and unexpected price increases.
*** claims that she was told that the foreman would have a scale on location at the time of pickup. With our experience in this industry we have never had a foreman or a truck weigh the load on site at the time of pickup. All loads must be weighed at a department of transportation approved weight station. This process is set in place in order to obtain a weight ticket. As the foreman was loading***'s items onto the truck he promptly noticed that her items were much heavier than the industry average weight per large box. Plus,*** had additional items that were not listed on her inventory (cat tree, microwave cart, etc.). Based on the inventory*** provided she was allotted 2,000 pounds at $0.48 per pound. After weighing the load the carrier determined the load was over weight by an extra 1,500 pounds.*** was charged at a discounted rate of $0.25 per pound for each additional pound. Even though the contract clearly states $0.48 per pound would be charged for every pound over the original 2,000-pound agreement.
*** was not charged an elevator fee. It clearly states in our contract that the carrier is not allowed to charge an elevator fee. We have documentation to support that an elevator charge was never applied to any of
The cost continued to unexpectedly increase during***'s move due to the fact that*** left out vital information at the time of her initial estimate with Patriot Moving Group. If
Patriot Moving Group would never do business with a carrier who would hold a customer's items hostage. We would simply work with the customer to come up with an agreement that is beneficial for both parties. We are saddened that*** feels like she did not have a good experience with Patriot Moving Group. We have made numerous attempts to reach out to*** and rectify the situation, but we have received no response as of now.
Document Attached***
Please see attached in red font my responses. Thank you.
Forwarded message
From: ***
Date: Fri, Dec 21, 2018 at 3:18 PM
Subject:*** complaint - ***
To:
To whom it *** concern,
Patriot Moving Group would like to inform the Revdex.com that we have contacted Ms. ***, regarding the complaint file with the Revdex.com about her experience with Patriot Moving Group. We have reimbursed*** $300.00 of her deposit.
Patriot Moving Group would like to be extremely clear in saying that we did not reimburse*** because we failed to uphold our contractual obligations clearly stated it in the signed agreement between Patriot Moving Group and***.
We take the time to thoroughly explain to all our customers how each procedure works and why these policies are in place. In efforts to relieve stress we have reimbursed*** because she felt unsatisfied with her experience moving with us. Customer satisfaction is always Patriot Moving Group's main objective.
Thank you