Patriot Protection Shield

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All I want is for my refund to be sent to me. When it is received, I will consider this matter closed.
Regards,
[redacted]

Good afternoon [redacted];I  have looked into your complaint.  Apparently the check that was mailed out to you back in May was never received and a new check failed to be delivered.  We are very sorry about the delay and will get a check out to you this week. Sincerely,Patriot...

Protection Shield, Inc.

Your refund is in a queue and will be processed in the order it was received.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me if and when we talk.  I will wait for the business office of Patriot Shield to reach out to me or I to them.  When this action has taken place and the complaint settled, then I will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If this action is not completed.  I will open another complaint.  I also hope to receive a breakdown of the check.  
Regards,
[redacted]

I'm sorry about the delay in issuing the refund, but it is the truth and we are working hard to get all these refunds out as soon as possible.  There are only 3 pending refunds ahead of you all of which were received prior to yours.  We will notify you as soon as your refund is sent out.

Yes, a refund will be sent as soon as possible.  Thank you.

I'm very sorry, I'm not sure why this hadn't been refunded yet.  I have processed a credit to the customer today.  Refund information is below. Transaction Result-----------------------Date:          Sat, 01 Apr 2017 14:39:28 -0700Reference...

#:   [redacted]Authorization: [redacted]AVS Result:    Unmapped AVS response (   )CVV2 Result:   No CVV2/CVC data available for transaction.  Transaction Details-----------------------Merchant:    Patriot Protection ShieldType:        Credit Card Refund (Credit)Source:      Extra KeyInvoice #:   [redacted]Amount:      $250Description: Card Holder: [redacted]Card Number:  [redacted]

Good afternoon [redacted];I do not show in my records that you have contacted our company to try to resolve this matter. As you stated, Royal Administrators is the company in charge of approving and/or denying claims not Patriot Protection Shield. We are, however, able to mediate and see if there is...

anything we can do on our customer's behalf if we feel that the administrating company is not meeting your needs.  I am more than happy to look into this matter for you.  Someone from our office will get back to you as soon as possible with a response to your complaint. Sincerely,Patriot Protection Shield

We will let you know as soon as it is sent out.  Thank you.

We received this customer's cancellation letter on February 2nd.  We typically have a 30 day processing time due to having to check with the administrator for claims covered and other necessary information to calculate the prorated refund.  This customer's pro-rated refund is $309.74 and a...

check has been put in the mail today.

Hello Mr. [redacted];  Our manager did inform our marketing department after he spoke to you to remove your number from our calling list and it was done same day.  We do not have control over other companies calling you.  Thank you.