Patriot Sunrooms Inc.

We contracted with Patriot Sunrooms to build a sunroom onto our home in October and the project was just started in April of Patriot subcontracted the pouring of the concrete with *** *** When the concrete was pouredit was fine It was when the concrete was sealed that large white splotches appeared over the surface and have not gone away Patriot is pushing us to go forward with the sunroom construction without rectifying the concrete issue This is unacceptable to us

We bought a sun room from them, years ago Liked it so much we bought another one The windows we were told were guaranteed for life Since then, the first sunroom has had two windows with failed seals (and they get all foggy inside They said they would fix the situation (months ago), they sent someone out to measure them Weeks later I called them to see where they were in the replacement - figuring they had had plenty of time to special order them They said they didn't like the first guys measurements and so they were sending out another person to remeasure That never happened Now I call them and they say they have no record of any of this

We contracted with Patriot Sunrooms to build a sunroom onto our home in October and the project was just started in April of Patriot subcontracted the pouring of the concrete with *** *** When the concrete was pouredit was fine It was when the concrete was sealed that large white splotches appeared over the surface and have not gone away Patriot is pushing us to go forward with the sunroom construction without rectifying the concrete issue This is unacceptable to us

We had s sunroom installed 7-8/Numerous negative issues occurred This review is related to an infestation of stinkbugs that we have When the room was under construction in your completion we pointed out that there was a problem with stinkbugs as daily there were to crawling around on the ceiling that we're getting in somewhere at the roof ceiling line of the sunroom that is she was never solved, the room was completed, and we continue to have a horrible problem with these insectsWe have called or emailed patriot no less than six times since August about this issue, and nine months later the room is still not usable as the bugs fall on the furniture fall on people and generally are quite a nuisance In addition, the stench from the box infiltrates into the house whenever the door to the sunroom is openObviously the smell has permeated things in the sunroom The workers that were doing the room as well as the supervisors Mike and Jim were all aware that this issue was a problem prior to completion of the project Our request for a resolution have gone on answered except for the fact that they want their final payment For a room that is not usable Exterminator was of no help as we've been told that the issue is the room is not properly sealed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I have proof that I contacted patriot sunroom via email and via phone and that I did have a scheduled appointment on may 23rd with [redacted].. I would also like to have my days pay reimbursed for having to take off for this scheduled appointment at this point because there is no reason one would spend 3,000$ and not have appropriate business communication about a failed installation and getting scheduled service in a prompt manner.
Sincerely,
[redacted]

We show no record of a scheduled service call for 5/23. We show that the customer called in on May 23rd a service call was scheduled for 6/5 and complete that same day, 6/5.  Please contact Matt at [redacted] ext. [redacted] if you have any questions.

The situation was addressed with Mr. [redacted] and we are moving forward with the repair.