Paul Blanco's Good Car Company Sacramento

I also want to add to my report that I was sent a registration form saying that the car was re registered and so it is to knowledge that someone is driving the carThey car has not been switched out of my name from what I was told by dmv but it is current on registrationI would also like to get this resolved as wellThank you This company needs to do the investigation and because of the hassle and the miscommunication they been having to stop mailing me surrender notice when they towed their own car and to drop this claimplease and thank you

Thank you for the Additional Information I have requested that your file from our File Room that is kept off site from Previous Years Once I receive the File, we will look at the documentation that was presented to you at the time of sale We will then share the information with the Revdex.com and the Consumer The process can take up to two weeks so we ask for some time in this matter We thank you for your time in this matter and hope to have a solution presented soon

Thank You for your Positive Feedback We are trying to look in this situation right now, however we have not been able to find your name in our system We need a little more information so we are able to assist in this claim We need to know if there was any one else on the deal, please provide their name or the VIN# (Vehicle ID Number) If you can provide us with this information, it could help us spend up the process We will be waiting for the answers We Thank You again for your Positive Feedback and hope to come up with a solution soon

I am rejecting this response because:I have not recieved any kind of refund from paul blancos any kind of refund for my insurance money will you be able to do anything for me or do you recommend for me to get an attorney I will be waiting for a response from you anxiously.If you can send me a copy and referance number being on paul blancos good car company record for ther potential car buyers to view before they get invloved in buying a car from this company the damage they caused good people trying to buy a car so they know what to expect from this company that had no regards for there good semaritans I am single mother that works two jobs and has to put out more money out of my pocket when this big corporation is not taking responsibility of there misrakes and costing me more to pay because of there ignorance to follow protocall with there obligations when you purchase a car thank youYou may contact me at [redacted] ***Truly yours [redacted]

I am rejecting this response because: I first want to say that I appreciate your thoroughness regarding this situation I just want to make sure that we are clear about a few things First, I want to say that I have been taking very good care of this vehicle, it was serviced when needed and had regular oil changes when needed alsoSecond, I work less than a mile from my job where my brakes would not have been an issue Yes, I took my car in to (Paul Blanco) however, prior to that I expressed to the maintenance manager what the issues was and he came back to me and told me it was the brakes and rotors so they fixed them and they expressed that all was well My main concern is currently the vehicle is not safe I don't know what happened all I know is what I was told by a Vacaville mechanic that it was in a accident based on the bent bar I just want you to know that I could have lost my life on July 4th and my children too had they been in the vehicle If there isn't going to be any type of resolution I don't have anything else to say

I am rejecting this response because: The issue is not resolved.I was the only person on the loanVIN # [redacted] [redacted] ***Date of Purchase: 04/09/2012Salesperson: [redacted] ***

I am rejecting this response because: I have left messages for [redacted] and she has not returned my calls My number in case she has lost it or just continues to ignore me is [redacted] I only want this resolved it has been moths of no response from Paul Blanco

I am rejecting this response because: I WAS NOT TOLD THE CARD WOULD BE CHARGED AND DID NOT EVEN SIGN THE CARD AUTHORIZATION UNTIL DAYS AFTER THE PURCHASE WAS MADEIT WAS NOT SIGNED OR REVIEWED AT TIME OF PURCHASECHECK YOUR RECORDS AND THE DATE OF THE SIGNATUREIT WAS EMAILED TO ME AND I HAD THE CARD OWNER SIGN ITTHE CARD THAT IS USED WOULD NOT EVEN ALLOW A CHARGE FOR THAT AMOUNT AS IT HAS A DAILY LIMIT OF $FOR [redacted] PURCHASESTHE SALESPERSON, ***, EVEN OFFERED TO MAKE THE FIRST PAYMENT FOR USWHEN I CALLED BACK AS WE RECIEVED A LETTER STATING THAT WE NEEDED TO RETURN THE VEHICLE AS THE FINANCING WAS NOT SUFFICIENT (EVEN THOUGH THE BANK HAD COMPLETED AND APPROVED THE LOAN) I SPOKE WITH A MAN WHO I HAVE REFERENCED IN PREVIOUS CORRESPONDENCE (CAN NOT REMEMBER HIS NAME WHILE TYPING THIS-BIGGER BLACK MAN) THAT STATED PAYMENTS WERE ALWAYS ACCEPTED AND THAT HE HAD NEVER HEARD OF THIS ONE TIME CHARGE BEFOREPAUL BLANCOS SACRAMENTO TAKES ADVANTAGE OF PEOPLE AND IS COMPLETELY GUILTY OF BAIT AND SWITCHIT IS A REALLY SHADY BUSINESS AND THEY REALLY SHOULD BE INVESTIGATED FURTHERI WILL MAKE SURE EVERYONE KNOWS OF THE SHADY BUSINESS PRACTICES AND THAT NO ONE I KNOW EVER SHOPS THEREIts a wonder they are still in business and that the Revdex.com has even accredited themI HAVE LOST ALL FAITH IN THEM AND GOD FORBID THE CAR HAS AN ISSUE, WILL GLADLY PAY SOMEONE TO FIX IN INSTEAD OF USING THE "REQUIRED" WARRANTYYOU DONT HAVE THIS MANY COMPLAINTS AND ISSUES FOR RUNNING A LEGIT BUSINESS

We would like to start by saying, we are still in the progress of looking into this matter We have employees who were involved with this customer, that we have not spoken to as of yet However THE Check for $is Ready for Pick Up at the Front Desk in Sacramento Store.I just tried calling [redacted] to let her know this, however, I got her voice mail and I did leave a message.We are taking this complaint very seriously, and will be following up on a statement to the Customer and Revdex.com in a couple of days

We would have no reason to sell Mr [redacted] a vehicle in the first place if at the time of negotiations we promised to "SWAP OUT THE VEHICLE"It makes no sense to sell a vehicle if the customer states a desire to swap the vehicle outIn the event that Mr [redacted] anticipated a "worst-case scenario" during sale negotations, there may have been some discussion as to whether or not the dealership would replace Mr [redacted] 's vehicle if there were some unanticipated and unresolvable problems with itHowever, Mr [redacted] most certainly misunderstood if he believed we would blindly replace his vehicle without sufficient diagnosis and reasonable attempts to resolve his concerns.Mr [redacted] has refused to cooperate with our recommended steps to try to resolve his concernFurthermore, Mr [redacted] has refused to accept one of the offers he himself stated in this complaint that he wanted (a refund of his down payment).We have nothing further to add

I am in receipt of the documents you sent out company as they related to Revdex.com complaint # [redacted] Thank you for your attention in this matter.I have reviewed then as well as all in house company records that pertain to your purchaseDocument (1) is the Carfax report which we pull on vehicles we intend to present for saleThe report you sent is dated 4-9-which would have been the date you purchased the vehicle from usIt shows the data collected on that vehicl that has been reported through that dateAnd appears to be the carfax report presented to you at time of purchaseAmong the pertinent data would be the fact that the vehicle had been damaged in an accident and it was sold to our company at auction on March 26, 2012.Document (2) is California DMV form #REG (Statement of Facts)This form shows we disclosed to you that the vehicle you were purchasing had sustained frame damage and or structural damage which was subsequently requiredAnd such damage and repair was disclosed to you, the buyerThe Particular vehicle you purchased was Safety and Smog inspected by our shopIn our continuing effort to deliver quality vehicles we not only inspect but we purchase (A) carfax (B) invites and (C) Autocheck so we can pass on as much reliable and updated information as is possible to our buyersAnd the information yielded by those tolls is disclosedRest assured your continuing happiness with your purchase from us is paramount, so in that spirit we would like to offer you a $"Good Will gesture" checkThank you again for being our customer

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI will wait to see what they find if I do not hear back in a sufficient amount of time I will submit another complaThank you

I am rejecting this response because:The business had plenty of time to researchMy insurance USAA makes business with enterpriseThe car was previously a rental from enterprise.I have documents showing the car was impounded 2/14/12.And then sold at auction.How convenient that my insurance can dig and find more information than the business that is selling cars that are not safe todrivelegal council has been obtained

Ms [redacted] ,Please keep in mind that lender approvals do not depend solely on the vehicle and what you oweLenders also carefully assess your financial circumstances with each loan application.After two years of timely payments, you should be in a much better position with regard to your financial credit standingHowever, it is difficult for us to surmise your financial circumstances together with the value of the vehicle and what you owe on it without first interviewing you for your current budget and transportation needs and assessing your current financial circumstances.Our program is designed to assist you with thisPlease allow us to assist you with this process and help you trade your vehicle in for another vehicle that meets your needs and budget through our Sacramento dealership.If you will allow us to assist you, we will contact and help you set up and appointment

Dear Mr**, Thank you for bringing this matter to our attentionUpon further research, it was discovered that you were in fact informed that your [redacted] Sentra had been in an accident where the damage was in excess of $Your signatures are located in various areas on the [redacted] - indicating your understanding that you were purchasing a car with an accident reported with your full knowledge and awarenessWe have attached copies of the documentation for further considerationIf you'd like to get into another vehicle, we would be happy to match you with a finance specialist who will work with youIf there is anything else we can do to assist you, please do not hesitate to reach outThank you for being a valued Paul Blanco's Good Car Company Sacramento customerWe truly appreciate your business Sincerely, [redacted] Executive Assistant to MrsBlancoEscalated Customer Service ManagerHuman Resources Specialist

I am rejecting this response because: I feel I have given you reasonable time to review my documentation You received my documentation on 1/9/and it has been almost a month in which you are now requesting additional time to review I would like this matter to be handled in a more timely fashion and I would like a response as soon as possible so that I can have closure on this matter

Payment for Trade-Off was sent and delivered on 7/20/Tracking information: Ship Date: 19-Jul-2017Tracking#: [redacted] Type: ShipmentNext Day Air SaverThank you for being a valued Paul Blanco's Good Car Company Customer

Ms [redacted] came to our dealership Feb 8th, and inquired as to purchasing a pre-owned vehicleThe sales professional assisting her was [redacted] He did a customer Interview and asked her to fill out a customer statement and she did, [redacted] asked for identification and she produced an identification card issued by the California Division of Motor Vehicles instead of a Driver’s licenseStating that she had a license but it was at homeWe accepted her word and submitted the customer statement to a lender for credit approvalSuch approval was granted by the lender for credit on the vehicle she wished to purchase contingent upon Ms [redacted] having valid California Driver’s license and providing insurance coverageExhibit #clearly shows the lender required a driver’s licenseThe customer again assured [redacted] that she was a current holder of a California driver’s license so he proceeded to the next step which is to collect requited down payment on the vehicle she had selected and then go to our business office to execute a contract After providing proof of insurance, She provided the down payment and it was put into the drop safeAnd properly receipted into the receipt bookAt that point [redacted] told her she would have to get insurance before he could execute the contracting and deliver her the vehicleShe contacted an insurance agent but was not able to procure insuranceSo [redacted] asked her to speak with our in house insurance specialist to attempt to gain coverage for herThe agent’s name is Alondra [redacted] and the company is IFE insurarance/TitanUnfortunately when Ms [redacted] filed her application on line it came back with a rejection due to Ms [redacted] having a suspended driver’s license with the California DMVTherefore the credit approval with AFS, the lender, would not work for Ms [redacted] as it stipulated an in force insurance policyAs an alternative we had gotten an approval with a second lender that did not require a driver’s license however that particular lender would not agree to finance the vehicle she had selectedAnd the one they did agree to provide financing on was not finished with pre-delivery and safety and would not be deliverable until the following MondayMs [redacted] agreed to pick up the vehicle on MondayHowever on Monday she had a change of heart and wanted her deposit/down payment returned to her Which of course we agreed to as we didn’t have a dealThe salesman explained the process to Ms*** First the finance department has to void out any contract, void the deal, make sure any documents that need signatures are signed and make sure the funds in question have been accounted forThen they issue a request for refund check to corporate officeAnd customer can normally pick up the check in hours or it will be mailed, whichever is the customer prefersPlease not exhibit #Refund Check [redacted] ***Further our Head Desk Manager and the Salesman who handled the transaction have both written and signed statements documenting the [redacted] transactionExhibit number and exhibit number Thank you for your consideration of these facts and documents

I am rejecting this response because: The basis of my complaint is that I was told MY LOAN, with my vehicle, with an interest rate assigned to me by [redacted] ***, would be able to refinance after months of on-time paymentsThis was a falsityIt was a lieIt was a lie told by the salesman in order to have me accept the terms of the loanAnd it was a LIE because [redacted] Auto Finance does not refinance their auto loansYou have failed, as a business to accept any responsibility, and at years old, this car, with now only 61,miles has mechanical problemsPaul Blanco's Good Car Company, took advantage of the fact that my credit was poor, took advantage of the fact that I had no vehicle, and dishonestly explained the terms of a program in order to sell me the carI am not aloneThere are, in fact HUNDREDS of similar complains onlineYou offer nothing in responsibility, or to accept the fact that I am now thousands of dollars upside down in a vehicleDo the community of Sacramento a favor, and close down for good, so you can stop ripping consumers off

Good afternoon Revdex.com and Ms [redacted] : Attached, please find our reply and supporting documentsSincerely, [redacted]