Paul Blanco's Good Car Company Sacramento

Ms*** came to our dealership Feb 8th, and inquired as to purchasing a pre-owned vehicleThe sales professional assisting her was ***He did a customer Interview and asked her to fill out a customer statement and she did, *** asked for identification and she produced an identification card issued by the California Division of Motor Vehicles instead of a Driver’s licenseStating that she had a license but it was at homeWe accepted her word and submitted the customer statement to a lender for credit approvalSuch approval was granted by the lender for credit on the vehicle she wished to purchase contingent upon Ms*** having valid California Driver’s license and providing insurance coverageExhibit #clearly shows the lender required a driver’s licenseThe customer again assured *** that she was a current holder of a California driver’s license so he proceeded to the next step which is to collect requited down payment on the vehicle she had selected and then go to our business office to execute a contract. After providing proof of insurance, She provided the down payment and it was put into the drop safeAnd properly receipted into the receipt bookAt that point *** told her she would have to get insurance before he could execute the contracting and deliver her the vehicleShe contacted an insurance agent but was not able to procure insuranceSo *** asked her to speak with our in house insurance specialist to attempt to gain coverage for herThe agent’s name is Alondra *** and the company is IFE insurarance/TitanUnfortunately when Ms *** filed her application on line it came back with a rejection due to Ms*** having a suspended driver’s license with the California DMVTherefore the credit approval with AFS, the lender, would not work for Ms*** as it stipulated an in force insurance policyAs an alternative we had gotten an approval with a second lender that did not require a driver’s license however that particular lender would not agree to finance the vehicle she had selectedAnd the one they did agree to provide financing on was not finished with pre-delivery and safety and would not be deliverable until the following MondayMs*** agreed to pick up the vehicle on MondayHowever on Monday she had a change of heart and wanted her deposit/down payment returned to her Which of course we agreed to as we didn’t have a dealThe salesman explained the process to Ms*** First the finance department has to void out any contract, void the deal, make sure any documents that need signatures are signed and make sure the funds in question have been accounted forThen they issue a request for refund check to corporate officeAnd customer can normally pick up the check in hours or it will be mailed, whichever is the customer prefersPlease not exhibit #Refund Check *** ***Further our Head Desk Manager and the Salesman who handled the transaction have both written and signed statements documenting the *** *** transactionExhibit number and exhibit number Thank you for your consideration of these facts and documents

They lie about how many times I came to the dealership I talk to me salesmen which sold me the car about three or four times Then he trun me over to several mangers one try to sale me a late model car with higher payments each time I came there they had a excuse note they told me bring it back in one year we will renegotiate my contact then put with a bank that doesn't renegotiate it contact

I am rejecting this response because:I have copies of all the paperwork that was provided to usThey did disclose that the auto was a rental.Not once the dealership disclosed the auto was in a car accident, repairs were done, etc I would've never purchased an unsafe car, specially having small kids at the time.But thank you for making it public & acknowledge that Paul Blanco sold us an unsafe vehicle, that was totaled, just to make profit.Our lawyer should be in contact with the business soon.We need this loan and what we paid for the car returned to us.There is one picture attach to this response, we have plenty more from the adjusterThere is no way a person in their right mind would've purchased an unsafe vehicle like this one

When Ms*** met with our salesman Robert *** on April 12, at our Sacramento dealership, she presented an inequitable vehicle for trabecause she and her husband still owed substantially more than the vehicle's fair market value. Consequently, Mr*** talked with Ms***
about what her options might be in this situation, including the option for Ms*** and her husband to pay the difference between the balance owed and the fair market value of their vehicle, and the option to refinance the vehicle for a lower payment.According to Mr***, Ms*** was undecided as to what she wanted to do, and her husband Mr*** was not present during the discussion between Mr*** and Ms*** because Mr*** was workingMr*** agreed to drive to Mr***'s job site to present both Ms*** and Mr*** with a contract for the purchase of a Hyundai SonataAt this time, Ms*** and Mr*** discussed their options and decided that they would refinance the vehicle they owned and try to get a lower paymentMr*** agreed that this was a great option.It is our salesman Mr***'s position that he did not tell either Ms*** or Mr*** that their credit would not be affected if they turned the vehicle in to their lender. Mr*** is a highly experienced, knowledgeable, and trusted salesman who has been with Paul Blanco's companies (both EZ Auto Solutions and Paul Blanco's Good Car Company of Sacramento) since inception. Mr***'s knowledge of the auto industry precludes him from offering such information to any of his customers. Mr*** also attests that he has had no communication with either Ms*** or Mr*** regarding the disposition of their vehicle since the meeting at Mr***'s job site on April 12,

The following complaint came to us from our Sacramento Store The start of the transaction happened on 2-19-with the first signing of the !st contract on 2-20- The customer applied on ***, the customer says we hounded him Our BDC Department, does follow up with all customers ,he says for the past year. Well, our BDC department follows up with customers, either if they are ready to make an appointment or ask that we call them back. If a customer chooses not to go through with our program, we do remove their names from our database. A Customer has to apply on line for us to follow up with them.The following customer, did come in to meet with our Sales Staff. He was accepted into the Paul Blanco's Program. However, we have to go thru the application again in person, Credit is not run until we see a Driver License verifying the customer on the application. We then have to go through the documents that we ask for, a month of pay stubs, utility bill, a piece of mail coming to that address that each applicant has given, copy of insurance and then references.Once we go through the documents and load the information into the Dealer Track Center. We see what banks will work with them. The following customer, we needed a co signer.We found a bank that would approve the deal, as long as they can verify the information given by the customer, including calling all references and phones listed. The first contract was written on 2-20-(see document #1), the contract was sent to the bank. They were unable to fund the deal as it was and sent back the contract. We sent out a letter of Rescission on 3-3-certified mail. We contacted the customer to come back in and lets see what we can do.On 3-11-(see document #2), the customer came back in resigned a New Contract, we lowered the price some to get it in line with the bank The payment went down $25.00. We sent the contract back out to the Bank and they went to process however, in the process of them checking, the bank sent back the contract again. Unable to Process We sent out another Rescission Letter on 3-20-15 asking the customer to come back in This time we needed the vehicle to be returned. The down payment would be fully refunded if they brought the vehicle back. However if the customer was to have us pick up the vehicle, there would be a fee, meaning sending it out for Repossession. See document C& C2Our Finance Department called and spoke to the Customer to return the vehicle. We tried having them bring the vehicle back, however on 4-17-we had to send the vehicle out for Repossession (SEE Document #D) At this time, the money the customer would get back is after the Repossession Fees are deducted. We try very hard to get a customer approved and to stay in the vehicle. In this case we were unable to and it leaves us sadden. We work with the banks everyday, talking to buyers at the bank to see if they can approve a deal and help our customers. When a deal happens like thiswe work with the customers to get the vehicle back so they can get their down payment refunded to them. Once we see no solution and have to call the Repossession company than our hands are tied. On following up this past week, We found out the vehicle has been picked up and the customer called wanting his personal items. Any personal items in the vehicle are retained by the Repossession Company and they have to follow the law and notify the customer and the customer does have a small fee to pay to get his belongings back. This is out of our hands.We do wish the customer all the best and do appreciate their feedback in this matter.Thank You

Lending institutions, *** *** *** in this particular case, most always require initial investment (down payment) in order to approve the purchase of a contractas they did here. And in some instances they require more funds invested than the consumer has available at that
timeThis particular contract was one of those timesFortunately for our customers we offer a deferred down payment program whereby a buyer can delay payment of a portion of that lender required investment daysThat is the case here as Ms*** choose this option. Again this was a lender required initial investment.Ms*** has had ample opportunity to repay the $She choose to defer as shown by the following sequence. She was aware as her signature indicates that the original due date for her $deferred down payment was May 29, She didn't complyWe then made further arrangements for her to pay $on June 1st, and $on June 29th, She again failed make the initial $payment on June 1stWe offered and she agreed to a third opportunity to pay $on June 17th, and $on June 29th.On each occasion Ms*** indicated she would be prepared to pay the amount due but to date she has failed to fulfill her obligationA pattern has been established.Ms***' latest proposal is for us to wait more months with no guarantee she will be agreeable to meet her due date at that juncture. We find this unacceptableWe feel we have been more than fair trying to work with her to satisfy the lender dictated terms.We are reaching out to her with our last and best final offer and that is for Ms*** to pay $on July 1st, 2015 and the remaining $on July 15th, This is more than fairIf Ms*** fails to meet those terms we will unfortunately be forced to seek relief through small claims court

Re: Revdex.com Complaint ID NoDear Ms***: You have been in communication with our Corporate Office Specialist, Karla ***
regarding the repair of your head gasketAccording to Ms*** on November 21, 2016: “We repaired the customer head gasket a year ago, customer drove vehicle to Arizona and back and claims the check engine light has been on every sinceFor a year customer rode around with the check engine light on and did nothing fix the problem, this is what she disclosed to meDue to customer negligence her vehicle does not run and now she claims she wants Paul Blanco to fix/warranty our previous work done on her vehicle, which was the head gasket...” On December 14, Ms*** provided the following information about your vehicle: “Customer ‘s vehicle underwent a full diagnostics and reap3ri by Paul Blanco Sacramento and by Maita Chevy Elk Grove in July 2015, months after customer purchased vehicleWe did these repairs at no cost to the customer and out of good faith.” When you purchased your vehicle it was at 88,milesEight months later when you brought the vehicle in, it was at 96,miles, and in good faith, we repaired the head gasket at no costAlso at this time, we noticed the check engine light turned onWe than sent the vehicle directly to the manufacture, Maita Chevy, to repairIt is now over a year since we repaired your head gasket, in which time you have taken a road trip to Arizona and have placed numerous additional miles on the vehicleWhen you purchased the vehicle you also signed a Used Vehicle Disclosure and the Buyers Guide stating the purchase of your vehicle is “AS Warranty” and that “you will pay all cost for any repairsThe dealer assumes no responsibility for any repairs regardless of any oral statement about the vehicle.” The Buyer guide also lists some major defects that may occur in used motor vehicle Ms*** also signed the Due Bill, indicating that the vehicle was sold as equipped” and that” nothing else {is} promised or implied.” Further, Ms*** spoke to lead representative, *** at NATIONAL Warranty to confirm the warranty did not cover repairs on customer vehicleThis is because: Naming catalytic converter, hoses, gaskets, and any other failures to vehicle due to overheating are not covered*** also verified customer did have warranty coverage at the time, and noted there was a claim opened July and then closed August Thank you for allowing us to shed light on the situation Sincerely Putu Blanco Director of Operations/CFO

I am rejecting this response because:No, my complaint hasn't been resolvedIt wasn't actually addressedThe problem is that Paul Blanco refuses to consider or accept any arrangements we suggest and instead gives me a date and a number, and as they have already threatened my car and credit (via lawsuit) I have had no option to accept or deny any termsPaul Blanco has stated such number of dollars will be paid on such dateI have stated since before I signed the loan documents that I cannot afford the terms they demandOf course I call and ask for extensions! Paul Blanco knows my credit and income, my car payment and my insurance payment each monthThey know intimately my inability to pay huge payments on their schedule, and I took the extra effort to inform them multiple times that I could not afford the payments on their schedule and they led me to believe what is happening now would absolutely not happenPaul Blanco consistently creates dates and dollars, expects my compliance and calls it "arrangements," as though mutually constructed and agreed uponAn excellent example is this July 1st/July 15th $payment scheme, which I have never heard of before reading this message, and have given every indication would be the type of arrangement I could not comply with.I have suggested terms that would be more reasonable and in-line with what I was promised at the signing of the loan documentsThey've ignored or rejected themAnd, no, I did not pay $on the 1st (as a reminder, it's yet another 'agreement' only one party has agreed to), or $dollars fourteen days later because as I have been saying for a month--I cannot afford thatI want to pay! But I shouldn't have to embrace hunger or homelessness to do soEspecially when I have done everything within my power to avoid taking on a loan with terms I cannot keep up with

Thank you for bringing this matter to our attentionWe have sent payment to Bay Area FastrakPlease let us know if there is anything else we can do to assist you. Sincerely, *** ***Director of Operation/CFO

I am rejecting this response
because:I have not recieved any kind of refund from paul blancos any kind of refund for my insurance money will you be able to do anything for me or do you recommend for me to get an attorney I will be waiting for a response from you anxiously.If you can send me a copy and referance number being on paul blancos good car company record for ther potential car buyers to view before they get invloved in buying a car from this company the damage they caused good people trying to buy a car so they know what to expect from this company that had no regards for there good semaritans I am single mother that works two jobs and has to put out more money out of my pocket when this big corporation is not taking responsibility of there misrakes and costing me more to pay because of there ignorance to follow protocall with there obligations when you purchase a car thank youYou may contact me at*** *** ***Truly yours*** ***

I also want to add to my report that I was sent a registration form saying that the car was re registered and so it is to knowledge that someone is driving the carThey car has not been switched out of my name from what I was told by dmv but it is current on registrationI would also like to get
this resolved as wellThank you
This company needs to do the investigation and because of the hassle and the miscommunication they been having to stop mailing me surrender notice when they towed their own car and to drop this claimplease and thank you

Thank You for your Positive Feedback. We are trying to look in this situation right now, however we have not been able to find your name in our system. We need a little more information so we are able to assist in this claim. We need to know if there was any one else on
the deal, please provide their name or the VIN# (Vehicle ID Number). If you can provide us with this information, it could help us spend up the process. We will be waiting for the answers. We Thank You again for your Positive Feedback and hope to come up with a solution soon

I am rejecting this response because: The issue is not resolved.I was the only person on the loanVIN #***2009 *** ***Date of Purchase: 04/09/2012Salesperson: *** ** ***

Good afternoon, Thank you for sharing your experience with Paul Blanco's Good Car Company SacramentoWe are sorry that we fell short of your expectationsI have been able to research the cancellation of your warrantyCheck # ***, in the amount of $was mailed to *** on
9/13/17. Thank you for being a valued Paul Blanco's Good Car Company customerWe truly appreciate your business. Sincerely,*** *** Executive Assistant to CFO/Director of Operations and Corporate Human ResourcesPaul Blanco's Good Car CompanySacramento | Stockton | | Fairfield | Oakland | Fresno | Bakersfield | Inland Empire | Reno | Las Vegas| Tampa | Orlando Office Phone : *** *** *** *** ***

I am rejecting this response because: In reference to the dates in June I actually went to the Sacramento location and had the car serviced after I told them what the issues were, (they stated they couldn't find the issue that I stated). They told me that I needed rotors and brakes and this would fix the issue. I was satisfied until a couple of days passed by and back to the same problems. However, the issues still remains when driving the vehicle when I enter or exit the freeway of if there is a slight to degree turn in the road the back of the car goes in the opposite direction of what I am turning. I almost had a major accident on the freeway on July 5, where my vehicle almost fishtailed in the opposite direction. I am thankful that I did not have my two young sons in the car. As, stated earlier an auto machanic ask me if I had been in an accident because based on the (BEND BAR) underneath the vehicle it shows signs of that

Dear Revdex.com and Ms***, Please see Paul Blanco's Good Car Company's response letter and supporting documentation attached. Kind Regards,*** ***

Payment for Trade-Off was sent and delivered on 7/20/Tracking information: Ship Date: 19-Jul-2017Tracking#: ***Type: ShipmentNext Day Air SaverThank you for being a valued Paul Blanco's Good Car Company Customer

I am rejecting this response
because: I have asked to speak to Mr*** since this shady business has startedI have been asking to get a call and complaint to him since I received the first threatening messageI was told to text in personal information and the worksAnd because Paul Blanco Good Car Company did not have their information correct I am not only out money, but, a car and my credit is now unrepairable.So, no, I do not accept their offerThey are just trying to get overI urge the Revdex.com to look into their business practices and eithics

***,Paul Blanco has been in the car business since and he has not ever provided his own financing through his independent car dealershipsPlease also note that Paul Blanco does not own or manage any lending institution.We have in fact on occasion assisted customers to re-finance through one or more of the lenders we deal withHowever, not all the lenders offer re-financing. We certainly may advise customers that they will be in a better position to re-finance or trade in their vehicle after making a substantial number of payments on their auto loanWe can assist customers in attempting to re-finance through their lender if that lender offers re-financingOr customers may opt to trade in a vehicle and upgrade to another vehicle through Paul Blanco's Good Car Company.A salesman or sales manager may write down some sample scenarios for the purpose of helping a customer understand his or her optionsHowever this is in no way a form of contractual agreementWhat your salesman may have had you sign was an explanation of the lender's loan terms for the approval we obtained on your behalfA desk manager may ask that a customer approve the terms with his or her signature before going forward to complete the dealThis is done to ensure that the customer completely understands the terms of the loan approval he or she is about to enter into through a formal contractAll contractual documents pertain to the current loanThere is no mention of re-financing in these documents.As a matter of due diligence, we reviewed our physical files pertaining to your purchase for any documents pertaining to re-financingNo such document exists.If you were current with your payments and no other major financial circumstances occurred that might negatively affect your credit, at this point you should qualify for a lower interest loan with lower payments on a similarly priced vehicleAgain, we welcome you to come back to one of our dealerships and allow us to assess where you stand with your current loan vs the current market value of the vehicle for traeligibilityIf your lender re-finances, we will be happy to assist you with this as well

I am rejecting this response because: This complaint is to do with the information I was given by YOUR salesman at the time of my transaction - in I was advised that making months of consecutive payments, on time, would qualify me for a refinanceAs mentioned, I am now "upside down" with a 21% interest rate through *** ***, that your dealership assigned to me, and *** *** will not refinance their loans, and didn't even at the time I was sold the carI was lied to, in order to purchase the carNow you're asking me to trade in my upside down vehicle (I owe $18k on the car, and it's worth $11k)