Paul Blanco's Good Car Company Fresno Inc.

I am rejecting this response because:
I want the actual registration sent to me with the sticker as well to place on my plates please. Attaching it to this won't prevent me from getting tickets.  While I understand issues arise, I want a specific reason as to why this happened with our registration.  We were constantly given the run around, lied to by several people at your dealership, and only received help once we reporated you here to the Revdex.com. That is not how you run a business at all.  I don't want to hear that there's nothing you can do or you don't understand why as that is just a cop out. You need to find out what happened and hold people accountable for not doing their job.

Good afternoon and thank you for bringing this matter to our attention. According to our records, your refund was issued on 9/5/17.  Financial institutions normally take 72 hours to deposit the refund to the account. Attached you will find a receipt from our accounting department verifying...

the refund. Thank you again for bringing this matter to our attention, and thank you for being a valued Paul Blanco's Good Car Company Bakersfield customer. Sincerely,[redacted]Executive Assistant to  [redacted]Escalated Customer Service ManagerHuman Resources Specialist

Mr. [redacted] purchased a 2013 Toyota FR-S with Paul Blanco' s Good car Company March 11, 2017 at our Fresno location. A secondary person was added to the loan along side [redacted] by the name of [redacted]. On the date of purchase [redacted] held a credit score of 703 and [redacted] a credit score of 571....

It was necessary for [redacted] to be added to the loan because of his higher income of $4000 in comparison to [redacted]'s of only $1000 a month. Resulting them in an APR of 14.99. Days after the vehicle was purchased it was brought in to the service department due to a check engine light. The necessary repairs were made and the customer left. As of 5/29 Mr. [redacted]s' vehicle has been at our service department and he was placed in a loaner vehicle. Based on the inspection of the vehicle the heavy duty high performance clutch installed was burned out due to driver error. We will be replacing the clutch for a factory stock clutch as well as the 4 gear syncros in the transmission along side 2 sensors. The vehicle should be in safe driving condition and ready for pick up by June 9th the latest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the timely assistance in this matter. I am satisfied with the business' response.   Sincerely,  [redacted]

These plates have shipped: Ship Date: 26-Jun-2017Tracking#: [redacted]
[redacted]
[redacted]
  Paul Blanco Good Car Company[redacted]US[redacted]Sent By: [redacted]US[redacted]Attn: [redacted]...

[redacted]Pieces: 1Weight: .5Copy as NewView DetailsView/PrintVoid26-JUN-2017

Initial Business Response /* (1000, 5, 2015/07/22) */
Our sincere apologies to Ms. [redacted] that the vehicle we loaned her broke down while the 2010 Dodge Grand Caravan she purchased from us was undergoing repairs.
We have been in contact with Ms. [redacted] and have come to an agreement with her to...

resolve the issues amicably and to her satisfaction. Ms [redacted] has decided to keep the 2010 Dodge Grand Caravan and allow us to replace the engine.
We have also reached out to Ms. [redacted] to accept a small compensation for the inconvenience and distress she experienced when our service center was closed and since unfortunately we could not get an Uber or taxi to her in the middle of the desert.
Although we were able to start the loaner up with no trouble when our tow truck retrieved it, we appreciate Ms. [redacted] advising that the vehicle was not running properly. Consequently we are putting the vehicle through a thorough inspection (and repair if necessary) before it will be loaned out again.
As we advised Ms. [redacted], we saw no engine alerts on her 2010 Grand Caravan during our multi-point industry standard inspection, and because of this, there was no cause to look for misfire history. The vehicle also passed [redacted] inspection, which we advised Ms. [redacted] could not have happened if the vehicle were "jimmy-rigged".
However, Dodge advised Ms. [redacted] that they discovered misfire history during required ECM re-programming of an ignition switch we had installed during standard inspections. Consequently, we took the vehicle through a more thorough inspection to troubleshoot a possible problem that was undetectable under normal inspection parameters.
What we did to diagnose the misfire problem:
1. Put plug and a coil in - still misfires.
2. Changed the intake manifold gasket to ensure no intake leaks which can cause a misfire - still misfires.
3. Did a block test to make sure no exhaust gases in coolant - vehicle passed [redacted] block test.
4. Did compression check on it, found #2 cylinder with low compression. meaning bad valve, valve seat, or bad piston rings.
5. Whether the problem is with one valve or another or bad piston rings, the decision is made that it is in the customer's best interest to replace the motor.
We are happy to provide Ms. [redacted] with copies for her records of our repair orders documenting all work performed on her vehicle by our service center.
We greatly appreciate Ms. [redacted] allowing us to work with her to resolve these issues amicably and to her satisfaction, and for allowing us to assist her with her transportation needs.
Initial Consumer Rebuttal /* (4200, 12, 2015/08/04) */
Paul Blanco still has van, was advised today they are almost finished working on it, they have replaced entire engine and is running it to ensure no further issues with van, was promised $200 for rental car I had to pay for and they would make first car payment for me since I have not had car since original purchase. I was advised they are waiting for wife of the owner Paul blanco to sign checks and we were informed of this on the 17th of last month...we are still being told she's out of town and they are working on it. I was advised by Adam by phone conversation that was witnessed, that he assures van will be road worthy to make the long trip that I need to go on. That I should have no more issues with van and warranty is still in effect, I am willing to let them assist, but have advised them refuse to remove complaint until completely resolved which it has not been. I get car Friday and still awaiting promised compensation.
Final Business Response /* (4000, 14, 2015/08/04) */
We are working to resolve the matter to Ms. [redacted]' satisfaction.
Final Consumer Response /* (2000, 16, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far they have resolved the issues to a point, I have received the 200 dollar compensation for the rental car purchase was given a loaner until my car fixed, I pick up vehicle on 08/07/15 and was assured by [redacted] lead mechanic and [redacted] that car is road tested and engine has been fully replaced and supposed to receive paperwork on engine, and that the car is in good enough working order to make drive to New Mexico without breaking down or any further issues, was also advised that first car payment of $500 will be made by them to my lender today so I will not be late on first payment, which is due by 08/14/15, since they have had car since original purchase on 07/02/15. Have made them aware any further issues will be reported.

Ms. [redacted]'s registration and tags were mailed to her last week. As for the reason for the delay, the auto action we obtained the vehicle from (Adesa LA) sent us the wrong title. Once we obtained the correct title, a VIN verification was necessary. These circumstances caused a delay in completing Ms. [redacted]'s registration.  Again, we apologize for the delay. We appreciate Ms. [redacted]'s business and thank her for allowing us to assist her with her transportation needs.

Dear Ms. [redacted],   Thank you for sharing your experiences with Paul Blanco's Good Car Company. We are sorry we fell short of your expectations. I was able to research the details of your complaint. It took some extra time as you're not a primary borrower on the sale. According to our...

records, you personally picked up your refund on 10/12/2017.    Please see the accompanying documentation:  Tracking Number: [redacted] Service: UPS Next Day Air Saver® Weight: .50 lb Shipped/Billed On: 10/11/2017 Delivered On: 10/12/2017 2:23 P.M. Delivered To: FRESNO, CA, US Received By: [redacted] Left At: Office Thank you for giving us this opportunity to serve you. Sincerely, UPS Tracking results provided by UPS:   10/19/2017 1:18 P.M.   ET Print This Page Close Window

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes some parts where replaced but the stereo and speakers were not what I originally had inside the vehicle, not even close to what I had they put the cheapest they could buy and couldn't credit me for the oil change and filter I put into the old car , cause I was told I had to do it cause when given the car it came with no oil so that was 50$ I put into the car that I never got back either.

Good day Ms. [redacted],   Thank you for your response and additional request. At this time, we are not approving any additional compensation due to the 2 months you chose not to drive your vehicle. Should you have been cited by any law enforcement agency, we would have been more than willing to pay any and all fees, including any time off work. As no additional fees were accrued by you - we are unable to approve your request.    The car was sold on 5/6/17. The temporary registration expired on approximately 8/6/17. On June 15, 2017 - the UPS package containing your tags was returned to our corporate office. On that same day, our mail department sent you an email notifying you of the return and requesting you provide an updated address. Our software can identify whether or not the email was opened and we are willing to provide you with a screenshot of the message. After 2 more unsuccessful attempts to obtain an address that UPS would service, we were prepared to send the tags to the dealership. Finally, on 10/24/17, they were mailed and were delivered to you. We are considering this issue resolved.      Jun 15 201705:00PM complete Email. Reply from Paul Blanco's Good Car Company Inland From: [redacted]
[redacted] Email Was Opened Jun 15 201704:59PM complete Call. [redacted]:OUT: Re:DMV RETURNED vm full ned to verify address reg/tags came back returned Done: Jun 1504:59PM. Result: Completed.       Thank you for being a Paul Blanco's Good Car Company, Inland customer. We truly appreciate your business and regret any inconvenience this matter has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12371481, and find that this resolution is satisfactory to me.

Dear Ms. [redacted],My sincerest apologies for your experience. That is not the way we treat customers and I would like to gather more information about your circumstances. What possessions were taken during the repossession? Did you get your car back? What is your hourly wage for your missed work?...

I'd like to work towards a resolution and this information would be tremendously helpful.Looking forward to hearing from you. [redacted]Escalated Customer Service Manager/Corporate Human Resources

Initial Business Response /* (1000, 5, 2015/07/17) */
We apologize for the delay. Ms. [redacted]'s GAP insurance has been canceled and the refund check has been issued. Our business offices spoke with [redacted] earlier this week with this update.
Initial Consumer Rebuttal /* (3000, 7,...

2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you, however speaking with [redacted] he was told that the check would be OVERNIGHTED at the beginning of this week it is now Friday. Since when does OVERNIGHT mean a whole week?
Final Business Response /* (4000, 9, 2015/07/21) */
We apologize for the delay. we were waiting on the owner's signature (the owners were out of town). The check is now on its way to you. Here is the UPS tracking number: 1Z166YEXXXXXXXXXXX.

Mr. [redacted] claims that certain items were stolen from his vehicle between the time he traded the vehicle in to us on 3/18/16 and his repossession of the vehicle after financing fell through on another vehicle contracted through our Fresno dealership.
None of our Fresno service or sales staff has...

knowledge of items having been stolen from this vehicle. However, since we have no evidence to the contrary, in good faith our general sales manager approved the following replacement parts at Mr. [redacted]' request:
- stereo
- battery
- mirror
- air cleaner
- shifter
These items have already been replaced and Mr. [redacted] is now in possession of the vehicle.

Initial Business Response /* (1000, 5, 2016/03/16) */
Mr. [redacted], we apologize for the delay in processing. In your description of the problem in this Revdex.com complaint, you indicate it's a tag that is missing. This is the information we initially received, and our corporate customer service manager...

confirmed the following information with your wife:
Your vehicle was purchased on 12/5 and your DMV paperwork was completed and submitted on 12/18. DealerTrack issued your registration and tags on 12/20 to the address of [redacted] N DANTE AVE FRESNO CA XXXXX.
However, when [redacted] spoke to your wife just yesterday, your wife indicated it is just a front plate that is needed. Consequently, we will need to issue 2 new plates and one new tag.
Your new plates and tag have been processed and we are over-nighting them to you. We will provide a tracking number to you shortly.
We apologize for any confusion.
Thank you.

Initial Business Response /* (1000, 5, 2016/03/23) */
Please be advised that the vehicle was purchased at our Riverside location, not Fresno. The vehicle has been registered in Mr. [redacted] name. We can provide a copy of the registration to Revdex.com confirming this if need be. We apologize for the...

delay. We are happy to pay any ticket fines Mr. [redacted] may have incurred. Please forward copies of any traffic tickets Mr. [redacted] may have incurred due to the delay in DMV processing to [redacted]@gmail.com for reimbursement. Thank you.

Initial Business Response /* (1000, 5, 2016/05/25) */
[redacted],
It seems there was a misunderstanding regarding the proper party to contact. We apologize for any confusion.
What [redacted] advised you to do was to contact the extended service contract company (AmeriPlus) and tell them what is...

going on with your vehicle. We would not advise you to contact Safeco, as this is a repair issue, not an accident/insurance claims-related issue.
When you purchased your vehicle, you also purchased a premium or "ultimate" extended service contract (ESC) with Ameriplus for extra protection. The alternator should be a covered item under your ESC. Any mechanic can perform the work - but in order to get coverage for the work you must contact Ameriplus. We will help you to coordinate your coverage today.
This morning our service director [redacted] helpt to coordinate your coverage for the problems you have been having and you will be receiving a refund check from Ameriplus. [redacted] will also be in contact with you today to help coordinate replacement of your oil pan.
Meanwhile, please note that we would have provided the ESC policy, description of coverages, and contact information to you along with your vehicle sales contract before you took delivery of your vehicle. Please refer to your ESC policy paperwork for a full description of coverages. You may also contact Ameriplus anytime with questions regarding your coverage at 619-228-0100 (main) or 619-228-0100 (claims). Please refer to your policy number, which is XXXXXXXXXXXSTO when calling.
Our customer service manager also emailed you thsi afternoon with a copy of your policy in case you cannot locate yours. If you have questions please contact us at XXX-XXX-XXXX or [redacted]@gmail.com.

When our Bakersfield service center advised Ms. [redacted] to take her vehicle to the Dodge dealership, it was to have the engine light issue fixed - not to service the front brakes and pads. We do not outsource this type of service since our own in-house technicians do all brake work on our vehicles....

In fact, our service manager had opened a repair order to do the brakes once the check-engine light problem was completed. Unfortunately, an apparent misunderstanding led Ms. [redacted] to have Dodge fix her brakes rather than our service center.We apologize for any misunderstanding and since we would have serviced Ms. [redacted]'s brakes in-house, as a gesture of goodwill we will reimburse Ms. [redacted] the $60.38 inspection fee she paid to Dodge. We will have the check issued to Ms. [redacted] at the address she provided in this complaint.With regard to Ms. [redacted]'s accusation that our company sells vehicles in need of repair:Our buyers look for newer models with lower miles that are announced "green light guaranteed" at wholesale auction.All vehicles must undergo a comprehensive, industry standard, multi-point safety inspection and must PASS the inspection or be returned to auction.Ms. [redacted]'s vehicle passed all safety inspections prior to her purchase of her vehicle. Her vehicle was considered in safe and good condition on the date of sale.Furthermore, it is possible for a problem to occur such as an engine light after inspections that DID NOT present itself during safety inspections as was the case here. Unfortunately, we cannot predict all possible future auto part failures or alerts on a used vehicle during a normal safety inspection but we do use industry standard safety measures to out-rule as much as possible during a standard safety inspection. We also offer customers (and highly recommend) extended service contracts for their added protection with coverage from between 2 and up to 5 years after the purchase date. We are happy to note that Ms. [redacted] purchased a 3 year 36,000 extended service contract on her vehicle for her protection.Our Bakersfield dealership GSM [redacted] already provided Ms. [redacted] with a loaner and $25 gas card for the inconvenience of being without her vehicle during repairs. We appreciate Ms. [redacted]'s business and thank her for allowing us to assist her with her transportation needs.

I am rejecting this response because:I feel that I should be compensated for the amount of time that I was making a car payment while unable to drive this car due to expired registration/tags. If someone would have contacted me stating there was an issue getting these I would not be as upset. It is unacceptable the way they handled this matter with the lack of communication letting this car go months without valid registration.

Good day Mr. [redacted]Thank you for sharing your experiences with Paul Blanco's Good Car Company, [redacted]. We are sorry we didn't meet your expectations. Using the information submitted in your complaint, I was able to research your cancellation. Your warranty was cancelled on 9/26/17, with a refund...

check in the amount of $1343.02 has been issued. Thank you for being a valued Paul Blanco's Good Car Company customer. We truly appreciate your business. Sincerely,[redacted]Escalated Customer Service Manager