Paul Blanco's Good Car Company Stockton

Ms.[redacted] bought a car from us AS -IS, we did some repairs that were done as a courtesy, but we are not going to remove every scratch, the car is a Used car.  She also stated that she has issues with her tires, that was never told to us, by the customer.  Regarding the strip, we ordered it and have left messages, for the client to come in and have it installed.  I am attaching the service paper that was signed by the client that never stated anything regarding the tires, and what was promised and done to the car, when the client came in.

I am rejecting this response because:I'm not just upset with the fact that I had to invest into a vehicle that it should of been in "great conditions" but also the fact that I trusted the Integrity Dealership. Has been mentioned repeatedly  about the standard inspection for all cars however until now no documentation was been provided. I just want to clarify the fact that how is that since I took the car with the 1st technician ( only about a month after the purchase) they were able to know right away the car had hit something really hard. This was soon confirmed by the Technicians at Ford when I took the car for a routine service but the dealership was not capable to find any signs of it.At first there was no justification since I was told the car hadn't been in any accidents (If this was not a sure fact this information shouldn't been disclosed). Now I have prove and all the damages make perfect sense. I'm asking to provide the documentation of the inspection performed and the actions taken. As I mentioned before now I'm stock with this car at a very high interest and because of the accident I'm unable to refinance or probably sell.  I want to get to the bottom of this problem and resolve it.

In Response to Revdex.com Complaint Case # 10409304:[redacted],Please take a close look again at the CARFAX showing airbag deployment. Right underneath this reporting it says" CARFAX began reporting this information on 7/25/13 - AFTER you purchased the vehicle. We did not lie to you about our knowledge of the vehicle history at the time.We also do not discriminate between vehicles or customers when it comes to our safety standards, safety checks and repairs. Every vehicle must be checked and determined safe before we will send it to our lot for sale. Our comprehensive safety inspections cover the engine, fluid levels, tires, electrical, and mechanical parts (not cosmetics). We stand by our safety inspections including the full inspection done on your vehicle prior to sale. It is standard procedure for every vehicle and is performed by our technicians in our own service centers - no exceptions.You indicated to us previously that you wanted to be reimbursed for "for what I had to pay out of pocket to keep the car in usable condition (AC labor and part and also 1wheel and installation).Please advise as to the cost amount of these repairs that you wish to be reimbursed for.Thank you.

Hi [redacted],I just received the request to provi** the CARFAX **tail supporting our position with regard to Ms. [redacted]' 2011 Ford Focus SES with VIN# [redacted].Attached is a copy of page one of the original CARFAX report that was run on 4/1/12 (see bottom of page), signed by Ms. [redacted] (top right of page) and showing "No acci**nt/damage reported to CARFAX" (first item listed un**r the report).Also attached is a CARFAX report we ran today showing "Airbag **ployed" and "Acci**nt/Damage reported" on page one. This acci**nt damage is **tailed on page three as having occurred on 1/17/12. However, it is also noted on page three that "CARFAX began reporting this information on 7/25/13" - well after Ms. [redacted] purchased her vehicle from Paul Blanco's EZ Auto Solutions in April of 2012.Please also note CARFAX's own disclosure, which is noted at the bottom of all of CARFAX's reports (page four):CARFAX **PENDS ON ITS SOURCES FOR THE ACCURACY AND RELIABILITY OF ITS INFORMATION. THEREFORE, NO RESPONSIBILITY IS ASSUMED BY CARFAX OR ITS AGENTS FOR ERRORS OR OMISSIONS IN THIS REPORT. CARFAX FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Please let me know if you need any additional information.Thanks [redacted].[redacted]

Mr. [redacted] submitted a loan application through our website on May 10, 2016. Several of our business development center (BDC) agents attempted to contact him and on May 11th, Mr. [redacted] scheduled an appointment with us for May 12th. Prior to his appointment, our BDC...

advised him by phone what to bring with him to his appointment and also sent him a confirmation email with instructions for his appointment. One of the items we asked Mr. [redacted] to bring with him was proof of income (in his case, 2 current pay stubs). When Mr. [redacted] signed a contract to purchase a 2015 Kia Soul from Paul Blanco's Good Car Company Stockton dealership on June 13, 2016, he did not have his pay stubs with him. However, we trusted Mr. [redacted]' word and agreed to move forward with the deal based on his stated income and Mr. [redacted]' promise to bring us his pay stubs. We advised Mr. [redacted] that time was of the essence in remitting his pay stubs for employment verification purposes.Mr. [redacted] did not bring his pay stubs to our finance department until approximately 2 days prior to the 10-day law mark for issuing a rescission letter. We then advised him that at this point we needed to get his pay stubs verified through the lender who agreed to accept his loan application, Americredit.During the stipulated loan document verification process, Americredit learned that Mr. [redacted] had garnishments and an internal loan attached to his job income. The garnishments and internal loan effectively reduced Mr. [redacted]' income, making it inconsistent with the stated income on his application for loan approval. Since Mr. [redacted]' applicable income for loan approval did not qualify him for Americredit's loan program, Americredit turned the deal down.Consequently, our desk and finance managers attempted to get Mr. [redacted]' deal bought through another lender. They found two lenders willing to finance Mr. [redacted] Consumer USA and AL Financial. Unfortunately [redacted] was willing to approve a maximum loan amount of only $7,000 at 19.92% interest, and AL Financial stipulated unusually high fees with similar terms. Either way, this would require a substantially higher down payment from Mr. [redacted].We regret that we were unable to hold Mr. [redacted]' auto loan deal together after learning of the attachments to his income that negatively impact his credit profile. Had Mr. [redacted] brought his pay stubs with him to his appointment as we advised him to by phone and email prior to his appointment, he could have avoided these circumstances that ultimately resulted in a loan retraction.

We reviewed the above-mentioned complaint submitted by [redacted] on October 3, 2016.    Ms. [redacted] intended to trade in her vehicle.  Her vehicle was valued at $4,000 upside down.   Based on the lender’s instruction, Ms. [redacted]’ loan was contingent upon a co-signer or...

down payment.  Our finance company requires a credit history report, proof of income, or money down to approve a car loan.   In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed).   We have been in touch with Ms. [redacted] to discuss her complaint.     Sincerely,   [redacted] Director of Operations/CFO

We reviewed the above-mentioned complaint submitted by [redacted] on October 3, 2016.    Ms. [redacted] intended to trade in her vehicle.  Her vehicle was valued at $4,000 upside down.   Based on the lender’s instruction, Ms. [redacted]’ loan was contingent upon a co-signer or down payment.  Our finance company requires a credit history report, proof of income, or money down to approve a car loan.   In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed).   We have been in touch with Ms. [redacted] to discuss her complaint.     Sincerely,   [redacted] Director of Operations/CFO

I am rejecting this response because:I have to disagree with the statement provided.If the car was throughly inspected as mention they should  have noticed:1. The AC was not cooling since the hose for the pressure was  broken due to the hard impact. (This was mention to the bank to check on the purchase of the vehicle). 2. The steering column shaft seal near the fire wall was broken... And it was only put together with cheap expanding foam, which I find very irresponsible and unprofessional beside dangerous.3. If the rotation of the car tires was performed they would have notice 3 of the 4 wheels were damage, 1 that had to be replaced because the tire pressure keep getting low due to the severity of impact during the collision. The car couldn't and can't go higher than 65-70 mph because of the instability of the steering wheel and of course the damaged wheels that have to be replaced.4. According to the CarFax the air bag(s) were deployed. How do I know the air bags where properly replaced? With all these issues if the cars is not consider unsafe I do not what will be. After so many problems with the car I can only assume the car was just cleaned, carelessly patched up and put up for sale very shortly after. If I am wrong I would like to see the documentation stating what was checked and what type of action was taken. I believe it is just fair enough to ask for the repair of the damages that needed to be done prior to the car being put for sale and also I can be reimbursed for the what I had to pay out of pocket to keep the car in usable condition (AC labor and part and also 1 wheel and installation).I also would like more specific information about the financial portion, I already waited 5 months almost 6  for such a vague answer.  I asked very clearly if the car had been in any accidents, I was informed NO and they had the CarFax to "proved it". If all this information was presented I would have not bought a car in such a poor condition and most definitely pay almost as much a brand new car.I hope you can understand my frustration and disappointment with this company.Sincerely,[redacted]

Ms.[redacted] bought a car from us AS -IS, we did some repairs that were done as a courtesy, but we are not going to remove every scratch, the car is a Used car.  She also stated that she has issues with her tires, that was never told to us, by the customer.  Regarding the strip, we ordered it...

and have left messages, for the client to come in and have it installed.  I am attaching the service paper that was signed by the client that never stated anything regarding the tires, and what was promised and done to the car, when the client came in.

HI [redacted],  I APOLOGIZE FOR ANY MISCOMMUNICATION ON OUR PART. THE CHECK FOR YOUR REFUND OF $1,500 WAS SENT TO THE STOCKTON DEALERSHIP YESTERDAY AND I HAVE CONFIRMED THAT YOU DID PICK IT UP YESTERDAY LATE MORNING.  WE HAVE RESOLVED THIS MATTER IN A TIMELY MANNER.

Thank you for your patience,  due to the age of the Sale on this vehicle.  We have requested that the file be pulled from our Storage...

area.   We are in the process of waiting for it be pulled and sent to my location.    As soon as I receive the file,  I will send an offer to you from the owners of the Company.   We appreciate your time in this matter and are working correctly to resolve.

Dear Ms. [redacted]   Thank you for bringing this information to our attention. Per our conversations, we have reversed your car loan. Further, as we are a used car dealership - we never made any claims that your car was "new."  Since the contract has been cancelled, there is no other matter...

at this time. If you need further assistance, please do not hesitate to contact my office. Sincerely, [redacted], Escalate Customer Service Manager

Review: I purchased a car from Paul blanco on May 12, 2016 because they say they can work with special finance. All they did was shotgun my info to any bank that would bite. I did not receive business cards or contact information from anyone involved in the initial sell. I signed contracts to an agreed price, payment and interest rate with one company and thought everything was going okay. Never received any calls or anything then I receive a letter at the 10 law mark from them saying they have to cancel my loan. It took a full day to get ahold of anyone. They told me don't worry everything is fine. Two weeks later I revive a letter from the company I was supposedly approved by saying they declined my loan. It took me four days to get ahold of anyone to find out what is going on. I was told today it was returned and they tried with several more banks but they needed more down payment. I was never informed of this. So now my credit score is down 150 points and I have no chance of going through anyone else. I feel they need to be inspected for there business practice. After reading Yelp reviews I am not the first customer this has happened to.Desired Settlement: Since there commercials say they help people with challenged credit and to make mine 150 times worse with no loan. They need to be look over for there actions.

Business

Response:

Mr. [redacted] submitted a loan application through our website on May 10, 2016. Several of our business development center (BDC) agents attempted to contact him and on May 11th, Mr. [redacted] scheduled an appointment with us for May 12th. Prior to his appointment, our BDC advised him by phone what to bring with him to his appointment and also sent him a confirmation email with instructions for his appointment. One of the items we asked Mr. [redacted] to bring with him was proof of income (in his case, 2 current pay stubs).

Review: When I purchased the vehicle, I was charged a registration fee. I was later told that the registration was not up for renewal.

I purchased a 2010 Hyundai Elantra, and was charged for the registration fee as well as the transfer fee which totaled to $226.00. A month went by and I still had not received my registration. When I called the dealership, they stated I should have received it already. I played phone tag with the dealership and when my tags expired this month I went to DMV to find out why I hadn't received my tags. I was told by DMV that the dealership never processed the registration fees. I have had this vehicle for 4 months now. I called the dealership and they stated that the registration was not up for renewal, when I asked why I was charged then, they had no answer and said I needed to contact DMV. I stated that I did and what they told me, the finance manager stated that he didn't know and that it's on DMV to process the paperwork.

They asked if I wanted the check mailed back to me in the amount of $203.00. The DMV is now charging me over $230 dollars due to the registration and tags being expired. Now I am having to pay the late fees for the registration, this never would have happened if the dealership hadn't charged me or if they had let me know that the registration was not up for renewal. I am having to drive back and forth to work everyday worried that I might get pulled over and have my car impounded or receive a ticket. Desired Settlement: I am asking that they not only mail me my check in the amount of $203.00, but also pay for my late fees plus the stress I am going through. I would like $5,000 dollars.

Business

Response:

Business' Initial Response

This case, we have resolved. The customer was upset because of not getting her registration and stickers in a timely fashion. I spoke with the customer on 6-27 for the first time & left message. Customer called back and we played tag for a minute. Finally was able to speak to customer on 7-2-13, I listened to her problem and used her Positive Feedback that the communication was broken down. I advise the customer that I could get the registration completed that day and overnight her the registration/tags and a check for $100 for her inconvenience. I don't know why there was such a delay in sending out the Refund check to the customer. But we ended up paying the Renewal plus the additional fees due. We have changed a process with our DMV because of this complaint, and wish to thank the customer for bringing it to our attention. The Registration/Tags and a Check for $100 was received by the customer on July 3. We feel this case has been resolved and the customer is happy that she has clear tags for driving.

Review: I put 1500.00 down on a car at Paul blanco fresh start something about the transaction did not feel right to me and my wife so I cancelled transaction. I asked for my deposit back which was in cash they said they already dropped the cash in the safe and did not have the key and return tomorrow morning for the money. I returned the next morning as requested and was told that the money was taken to the bank and deposited that I would now have to wait 5 days for a check. I told them I would like cash since I dealt with cash and that I have their receipt stating such. I was then told that they would have to get in touch with the owner which will take longer than 5 days. I contacted the police and they said that I would have to take them to small claims court..... Why, I did not sign a contract no transactions were completed except for the deposit which they convienantly say will take time to return. My money should have been returned to me the same dayDesired Settlement: A full cash refund effective immediately

Business

Response:

HI [redacted], I APOLOGIZE FOR ANY MISCOMMUNICATION ON OUR PART. THE CHECK FOR YOUR REFUND OF $1,500 WAS SENT TO THE STOCKTON DEALERSHIP YESTERDAY AND I HAVE CONFIRMED THAT YOU DID PICK IT UP YESTERDAY LATE MORNING. WE HAVE RESOLVED THIS MATTER IN A TIMELY MANNER.

Review: ROS# [redacted] Stock#[redacted] VIN# [redacted] Chevrolet Malibu Purchase Date: 3/17/2015 I have been trying to contact Paul Blanco in Stockton, CA. I have left several messages but never a call back. I was supposed to get new license plates and tags for the car I purchased and have yet to receive. The car was purchased in mid March and the tags expire in October. I recently had a DMV appointment (for a different issue) and the DMV worker was very kind to listen and research and there was no paperwork for new plates and tags ever filed. I wish someone could just return a call so this could be resolved but the lack of communication on their part, left me no choice. I had to go this route.Desired Settlement: Please file the proper paperwork with the DMV so I can receive my new plates and tags. Or at least just the tags!! I am not asking for anything I was promised. AND, better customer service would be nice. At least a courtesy return call could have solved the problem.

Business

Response:

Ms. [redacted], We are investigating the matter as we are uncertain as to why you did not receive your plates, since we show that the registration transfer was completed on 4/15/15.A representative of our DMV department has left a voicemail message for you to call her and we will go ahead and re-issue your plates and stickers right away.We note that the address you provided Revdex.com is the same as we have on file for you. If you use a P.O. Box or a different address for your mail, we would need that information, since discrepancies in address can be cause for delay in registration, tags, and plates processing.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The DMV representative confirmed my address and it would be put in to today's mail.Thank you Revdex.com for your assistance!![redacted]

Review: was sold a 2008 Chrysler 300 in 2011 from Paul [redacted], and found out from Chase Chryser Jeep that my car had a 2005 engine in a 2008 car.

Seller: Paul Blanco Autoplex Of Stockton

* 2008 Chrysler 300 series sales contract 02/19/2011 amount financed $18,220.95

* 2nd sales contract for 2008 Chrysler 300 series on 03/13/2011 amount financed $17,115.00

* Used car, odometer XXXXX

* Nation Warranty 36months/XXXXX miles service contract

Noticed problems with vehicle when driving off car lot on the day of purchase

(Between February 2011-March 2011)

* Sensor on dashboard came on within a few minutes of pulling out of Paul Blanco's car lot. I took the car back to Paul Blanco and the oil plug needed to be replaced.

* The vehicle had a ticking noise since the time of purchase, but the service department said its normal for Chryslers to tick.

* Vehicle was leaking, I took the car back to Paul Blanco's, and the service department said its normal for the car to leak. The lady working at the front desk said her Chrysler 300 she bought from Paul Blanco leaks as well, and its normal.

* Bottoms panel was hanging off, took car back to Paul Blanco's and they fixed it, all this took place within 3-4 weeks from purchasing the car.

December 20, 2012

* Throttle light came on the dashboard

* Heater was not blowing hot air

* Ticking noise, and car would die out shortly after being started.

* Vehicle was taken to Chase-Chrysler-Jeep in Stockton.

* Chase-Chrysler-Jeep stated on Invoice that I have a 2005 engine and my vehicle is 2008.

* I was told by Bill in the service department that the car was not safe to drive, and its only a matter of time for the car to mess up again due to the car having a 2005 engine with 2008 parts.

* Water pump was leaking. Removed and replaced

* Replaced tensioner, guides and chains.

* Car still continued to leak shortly after being repaired.

March 24th, 2013

* Car was ticking very loud while driving home from work. Later that day, I tired to start the car and it wouldn't start

March 25th 2013

* Vehicle was towed to Chase-Chrysler-Jeep

* Diagnosis test was performed timing chain came off causing internal engine parts to be damaged.

* [redacted] from the service department said that [redacted] auto parts refuses to pay for the repairs.

June 29th 2013

* [redacted] from service department said I need to pick up the vehicle right away because Dodge bought Chrysler. They had the car from March 25th 2013 until June 29th 2013

* On June 30th I had the car towed to my house, its still missing the parts that need to be repaired, [redacted] said [redacted] has those parts.

* Car is not fixed and its parked in my garage.

Desired Settlement: I would like for Paul Blanco to buy the car back.

Business

Response:

Business' Initial Response

I have been trying to call the following customer on the number we have in our system but keep getting that the mailbox is full. If may you can contact the following customer and have them call me at the number stated below so we can discuss their claim and see if we can resolve it. I see they have an email but in this case I would like to speak to them directly.

Review: So I filled out the online appliacation with a co-signer for a Chrysler Crossfire listed at $10k online. I went in and talked to Christian about purchasing the vehicle with $2k down. He called me a few days later and said to come in and the deal was approved. I came in on my lunch break to sign the paperwork. They changed the price to $14k saying online prices are Kelly Blue Book estimates. He also said I would need an adittional $750 down. When we went to signed the papers after a lot of back and forth, I noticed he made my co-signer is now the primary on the loan and my name was mispelled! A few days later I was driving on the freeway and continued to an offramp, when I came to a stop and my serpertine belt fell off! I had it replace. A week later I noticed smoke coming from the hood of my car, so I took the car to a mecahnic whom said a gasket on my engine has a pretty major leak and shouldn't be driven more than an hour at a time!? AND TO TOP IT OFF it has been 5 weeks and my clutch went out completely! It is at an autorepair shop and my estimate for that is $1160.00 and guess what? I CANNOT get a hold of a representative from Paul Blanco to save my life. I have not even made my first car payment yet! If someone at Paul Blanco see's this please email me ASAP: 209mcdominguez (at) gmail.comDesired Settlement: I believe the services needed for (1) the clutch replacement and (2) the oil leak be at least 1/2 paid by Paul Blanco if not the entire amount.

Business

Response:

We have reviewed this complaint, we are in the process of issuing a check for the Clutch/Transmission problem that the Consumer had with this vehicle completely reimbursed in for everything. We have also extended to the Consumer for him to visit our Service Department to have the other items in questioned fixed/repaired. It is believed to be a miscommunication between our employee and the Consumer. WE have always had a Service Department located at our location and for some reason, no one told the Consumer. Due to that error, the Consumer went out on his own to have these items repaired when in fact our service department could of done it. We have since spoken with our Salesperson and informed him of what he should do, for next time. WE want to Thank the Consumer, for bringing this problem to our attention, and we would like to the Consumer for his Positive Feedback. The Check will be mailed out to the Consumer before the end of the week. WE would like to close this case as Resolved at this time.

Review: Purchased vehicle X-X-XXXX and have had to have major problems repaired that should have been taken care of before vehicle was sold.

I purchased a 2011 Hyundai Sonata on 2-13-2013. The VIN is:[redacted]. I traded in another vehicle at the time of sale that was to be used as the down payment.They gave me a trade-in amount of $3500.00. $2500 of that went to pay off the remaining balance on the traded in vehicle and $1,000.00 towards the down payment. After all their fast talking, haggling they said I needed to come up with another $1,000.00 cash. From other people I have spoke to since, this seems to be a fee they charge on each sale.I drove the vehicle and didn't notice any issues at that time. It wasn't hot so I didn't leave the air conditioner on to make sure it stayed cool. After I had driven it I heard a noise coming from what appeared to be the right and left front sides. I took the vehicle to the Hyundai service department at [redacted] located at [redacted] Sacramento, CA on March 19, 2013. They found clicking noise coming from right and left front end and found that both cv axles were torn open. They replaced both axles and it was covered under the Hyundai warranty so there was no charge. The first part of April, 2013 I tried using the air conditioner. It came on and was running correctly and then started blowing hot air. It kept going cold and hot. Took vehicle to [redacted] at [redacted] Roseville, ca on April 6, 2013. They inspected vehicle and called to have us come back up so they could show us what the mechanic had found. Found vehicle to have prior front end damage and had damaged cooling fan resistor in fan shroud. This was causing issue with ac not blowing cold($167.52 for diagnostic fee) Service department had to order part and on April 26, 2013, replaced part and said air conditioner seemed ok. Cost for this was $276.12 as not covered under warranty. On May 1, 2013 took vehicle back to [redacted] as air conditioner was still not working correctly. Upon further inspection mechanic found other issue and had to have cooling fan replaced for a total of $511.95 that I had to pay as this wasn't covered under warranty. Went to Paul Blanco and talked to my salesman([redacted] regarding getting reimbursed. He said no I had signed a statement that I knew vehicle was already damaged and that the damage had been repaired. I told him I didn't have that paper. He had a statement of facts that I had signed and I asked him as they stated there was prior damage and it had been repaired to tell me where that damage was. He said they didn't know unless the auction they bought it from told them. The Carfax showed no accidents. So again, I assume they must have every client sign this statement of facts whether the vehicle was actually damaged or not, just to cover themselves when something comes up. Also asked why axles weren't seen in their inspection. Had to leave because it was like talking to a brick wall. On May 13, 2013, I faxed over a letter to the GENERAL MANAGER with all paperwork from the Hyundai dealerships attached and all the charges and asked for reimbursement of all charges. I also requested a copy of their safety inspection report that was supposedly done before I bought the vehicle. The salesman said they wouldn't have been looking for that, as they only are checking certain things. I also never received my license plates. I received the registration and the notice of my next registration due the end of June, so I requested information as to where the license plates might be. I gave them 10 days to respond before I filed a complaint with the Bureau of Automotive Repair and the National Highway Transportation Department. I have not received a response to my letter, except for a call on the license plates. On 5-24- or 5-25-2013 a lady called and said she would order them that day and I should have them next week. I just want reimbursed for expenses for items that should have been taken care of before vehicle was ever sold. Desired Settlement: I want reimbursed $955.50 for expenses resulting from their negligence by not inspecting the vehicle properly and for not honestly telling me about the damage and what it was.

Business

Response:

Business' Initial Response

Well, I first contacted this customer on 6/4/13, I first needed to ask why she filed a claim. She spoke on the problems she was having with the vehicle. Her experience with our Service Dept and how she had to take this vehicle to two different Hyundai stores in the Sacramento area. We spoke on the cost of the repairs that she had to come out of pocket for because of this which was $955.50. She also spoke on the other problem she was having, regarding her license plates. She received her registration from us but no license plates. WE have ordered replacement plates on this vehicle and the customer has acknowledge that she has received them. I did apologize the the experience she has received so far with our company. I then told the customer that I would give all this information to Mrs. Blanco and get back to her in a timely matter. Well Mrs Blanco our CFO, immediately said OK to pay the dollar figure in question, and so I issued a check request and sent it to our Corporate Office to issue a check. Unfortunately, there was a delay of a few days, but Mrs. Blanco signed the check on 6-12 and the letter is going out to the customer on 6/13 in an UPS Overnight to the customer at the address stated on her Revdex.com claim. WE want to Thank this customer for their Positive Feedback, we use every claim as a learning experience to help build our company. We apologize for the way this customer was treated, we strive ourselves on Customer Service, we wish this had been taken care of sooner. We wish this customer all the best and wish to submit this claim as Satisfied.

Review: I bought a vehicle with 29,000 miles, therefore had no warranty. I suspect it had been in an accident which now has caused driver door damage.

I purchased a Chrysler 200 Color Red 2012 vehicle on 04/20/2013 for $18126.08, I paid $2500.00 and authorized an automatic payment in the amount of $750.00 within a month. $16847.63 was financed for a total of $31264.48. I asked for a carfax, and any history of previous damage. The finance manager at the dealership told me that it had minor frame damage probably from transportation or the spoiler scrapping on the driveway. I took it to the first oil change 3,000 miles later and was told by the mechanic that the air filter had previous damage which then had been glued. Also every time the car is on a slight hill the emergency brake light on the dashboard turns on. A couple of months later the driver door began to get stuck and one day it wouldn't open, this caused damage to the front fender and door it is not aligned and now it is damaged. I do not have good credit and trusted Paul Blanco's dealership in order to obtain a vehicle and also reestablish my credit. I do not think it is fair that I am paying so much for this vehicle and it has these problems which I have to pay to repair.Desired Settlement: Either the vehicle be replaced or fixed with my down payment refunded.

Business

Response:

We have received the complaint. We are in the process of pulling the documents together and will respond to this complaint in the next 72 hours.

Business

Response:

We have discussed this matter with Our Owner of the dealership. At this time, we have asked our Service Manager to set up an Appointment to have the vehicle inspection for what the customer is claiming is wrong. We would like to inspect and diagnose the issues and see what we can do to help settle this problem. Our Service Manager will be contacting the customer today.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was contacted by [redacted] from Paul Blanco's service department on 01/07/14 and was asked to bring the vehicle on Saturday to have it looked at. I did take it on Saturday 01/11/14 and called Ms. [redacted] to make sure the vehicle was being looked at, she confirmed that it was in the shop to fix the door and the heater had been fixed. However the issue with the brake light on the dash board coming on when driving or stopped at a slight hill hadn't been resolved because it didn't come on when they test drove it. Hopefully this problem too will fixed and the car will done by this weekend. I hope that the end result will be good.