Paul Blanco's Good Car Company Stockton

We went with my daughter who has no credit to look at a car we saw on the website. The price showed a "lending value" around$7000+ The Kelly Blue Book was around $8000. Christian would not show her the car without first getting pre-approved for a loan of a dollar amount he would not state.We stated we wold no co-sign this was her deal. He came back and berated us for not co-signing and said her payment would be $462 for 54 months (4 1/2 yrs) plus she would need $2500 down. WE were flabbergasted. We said for a $7000 car are you kidding? he said the price wasn't $7000 when we brought up the pricing on the website he said that's not the price. They are snakes in the grass looking for prey. The website is misleading. Fact is he would not say the actual price of the car. He got mad at us and was beyond rude. There's no way ANYONE should pay $27000 for a car that's valued at $7000-$8000. It's ridiculous. We walked out but saw another family sitting there after signing the papers and could only think they were suckered.

Review: Bought my truck from paul blanco in dec of 2012 and they did not tell me the vehicle had FRAME damage. Will not answer my calls.

I bought my 2009 Dodge Dakota from Paul Blanco in dec 2012. I Recently ( april 2013) got a new job commuting from modesto Ca to long beach CA, working on the oil rigs. I went to CarMax to trade in the truck for a more fuel efficient vehicle and they would not take the vehicle due to frame damage. I was not informed of frame damage at purchase of vehicle NOR did the CARFAX show it had frame damage. As you probably know. Frame damage is LETHAL. I've tried contacting paul blanco numerous times and they say the same thing every time. "well get back to you in 24 to 48 hours". I never get a call back. Desired Settlement: I would like them to take the truck back and to refund me all the payments that were made on it, including the $2,000 down payment made on the truck

Business

Response:

Initial Business Response

We are currently pulling the documents. We are pulling the documents that the customer signed and are faxing them to Revdex.com to show customer was aware of the vehicle and accidents reported.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They will most likely not respond, I have tried times and they tell me the same thing, they will get back to me in "48 hours" and never do

Final Business Response

We are still in the process of collecting information on this deal to submit to you for closure. We hope to have all information soon. We will send it to you promptly.

We here at Paul Blanco's Good Car Company work with our customers and will certainly do what we can with this customer as well.

Review: I went to Paul Blanco's Good Car Company to obtain a vehicle. I conducted the application on line to see if I was approved for their restart program for cars. I was contacted and informed that I meet the baseline to obtain a car from them. At which time I had informed the lady helping me that I had just started my position that day but had my offer letter and my current bills to show that I lived where I stated. She told me that would not be a problem to get me approved and that I could leave there tonight with a car. I get there only to be informed by a sales representative that no place would provided a loan with just a offer letter that stated my pay on a monthly bases. I then went back after providing my payroll check and was told by the sales representative and the loan officer that I was approved for specific amount. We obtain a vehicle and were told that our first payment would be on 12/14/2014.On 11/08/2014 I received a phone call from the sales person who then again asked me what the deal was with my other vehicle. I explained to him and asked what the problem was. He said nothing I will call if I have any other questions. I get a letter in the mail on 11/10/2014 stating to bring the car back that they have not obtained a loan. I contacted the car dealership and they stated that the loan company could not get a hold of me. Come to find out they Paul Blanco had provided the incorrect information to the loan company. On top of that they had been informed by me that there was a small crack in the front windshield, the service representative laughed at me and told me to deal with it is not in on the drivers side that they will not repair it. yet it was on there at the time of purchase and we noticed it the next day when we saw it in the day light because we purchased it at night. Also the passenger seat will not adjusted and I was told that is not their problem that they do not fix things before selling the car.Desired Settlement: For them to correct the loan documents and get the loan approved as they has stated that it was of find a way to in house finance it since they already took my car and the money out of the account. To fix the window that needs to be taken care of or reimburse for the cost of it being fixed and to fix the passenger seat.

Business

Response:

Service manager contacted her to discuss the service. She named a lot of things so we needed to talk to her. Since then we have been waiting for the customer to come in. She says she has been extremely busy. We have a loaner car ready for her. We are to have her come in this Sunday to have us look at it.

Review: I bought an 2011 Ford Focus on 4.1.2012 from Paul's Balnco Auto Sales and I was presented a CarFax stating the car was never in a accidentet, it just has been a Rentel previously. I had problems with the car from the start but the car came with no warranty. I was told the car had been an accident by several people that work on my automovil for maintance porpuses. I just apply to refinance my loan for a lower rate and I find out that my car was in fact in a accident on 1.1.2012 and it was total since the air bags were diployed. That had been reported to CarFax then, I have the report to the car now it was not what the report that I got presented when I bought my car 3 years ago. Now I'm not able to refinance due to the car history and still stock paying for the all the thigns it needs to be fix from the accident since they were not repair before.Desired Settlement: Refund or replacement to an equivalent to my loss. I do not belive is correct that this people lie this way to sell a car and put in danger the new owner due to the type of accident the car was involded in.

Business

Response:

Thank you for your Positive Feedback. We are in the process of pulling our records on this vehicle and will be submitting a Rebuttal very soon.

Business

Response:

Thank you for your patience, due to the age of the Sale on this vehicle. We have requested that the file be pulled from our Storage area. We are in the process of waiting for it be pulled and sent to my location. As soon as I receive the file, I will send an offer to you from the owners of the Company. We appreciate your time in this matter and are working correctly to resolve.

Consumer

Response:

Revdex.com

I have reviewed the response made by the business in reference to my concern, however I think it is just fair to ask the business to expedite the request of the file of my purchase since they were aware of the situation even before I had to file an official complain due to the lack of action on their part. I would like a prompt response.

Business

Response:

Revdex.com# [redacted]

Review: My jouney started with "[redacted]" at Paul Blanco's in Stockton. I explained my financial situation and recent repossession in detail. [redacted] said he would call me back once he spoke with his Mgr. I was interested in the "Second Chance" program. After several phone calls and e-mail I received no call back. I subsequently moved from Stockton at the end of March and moved to San Rafael. I again (impressed by the advertisement about their second chance program), reached out to Paul Blanco at their new location 7601 Oakport rd. Oakland. I spoke with "[redacted]" again explained my situation and recent repossession due to being off for medical reason and un-employment ran out in December, but now recently employed again as of Feb. [redacted], said he would call me back after speaking with his Mgr. again, this never happened. Disappointed, I applied on line on approx. April 5th., I immediately received an e-mail response, "Pending Approval" and that I needed to call them asap. I did and spoke with [redacted]. Again, I explained my situation, she said they found me a lender that can work with me. I was very excited, make an appointment for a visit April 13th., I called the day before and spoke with [redacted], again explained the situation because I did not want to waste my time. She said no problem, come on in and bring the necessary documents. I did, met Nikko, reminded him of who I WAS. He went to get his General Mgr. who basically said he would not work with me due to my recent repossession and its still showing on my report. I explained, as I already had, that it will not show because it has not sold at auction yet. To no avail. he just said, I am sorry.Desired Settlement: Second Chance and to honor what I was told by three separate individuals per e-mail, "pending approval" provided I bring in all necessary documents for review. Additionally, [redacted] and Tersa indicated that there as a Lender that would help people in my situation. This did not happen. I felt my respect, integrity and valuable time in traveling from San Rafael to Oakland only to be told "sorry" is worth a lot to me. I felt duped and told what I wanted to hear just to get me in the door.

Business

Response:

We have read the following claim from this Customer. We have addressed this complaint to both our Stockton and Oakland stores and have spoken with all employees mentioned in this claim. Mr. and Mrs. Blanco would like to send their apologies to you on this matter. They have used this in their training session to all their Sales Staff.

How our program works is as such. You apply on line and fill out an application. One of our BDR specialist call to go over your application, to fill in the blanks and maybe get more information so your process is not as long at our store. They then submit a general app to see if it fits our perimeters with the banks we use. When they find it fits the General Qualifications, they welcome you or Accept you into the Paul Blanco Program. They then set up an appointment for you to come into one of Our 5 locations and to sit with one of our trained Specialist at this time they ask for ID to run your Credit and submit the Actual Application to the Bank. Up to this time we just have what the Customer puts on the Application on line and for a General Qualifications. When the Customer comes into the dealership they are asked to bring their paystub, copy of Utility Bill for address, copy of Driver License, Proof of Insurance. Once we verify and send this to the banks for Approval. We usually get a response back within a half hour or so depending on the bank as to what else they may require of the customer. This part is out of our control, sometimes we do have customers who are turned down but after we show them what they need to do they turn around and come back when they have completed the their process. Then they are able to get a vehicle of their chose. We have had many of these customers in the past sometimes up to 6 months comeback to buy their vehicles.

We try at Paul Blanco's to help every Customer either in getting a vehicle or giving them the advise on how they can get a vehicle. This was an unfortunate time where you came in and we were unable to get you into a vehicle. We wish to Apologize again for this mishap and wish you all the best.

Consumer

Response:

Unfortunately, I feel they are not getting what my complaint is about. The issues are:

· Customer Service – for non response to several inquiries

· False Advertisement

Again, I was very, very clear and adament about my credit situation before going in and wanted to know before hand, if there would be any issues because I had to have someone pick me up and take me to the dealership. I was told “yes we can work with you and your credit situation, we have a lot of lenders we work with”.

Again, I brought in all the information asked of me, once I got there, the person I spoke with on the phone, I met at the desk coming in, he didn’t remember me, once in his office for about 5 minutes I reminded him of my situation, he brought in the “General Manager”, he never asked to see any of the documentation asked for and spend the next 5 min. apologizing and I was basically dismissed.

Very, very poor and unprofessional service! Again, I feel that I was duped only to get me into their showroom!!! I would never recommend anyone to Paul Blanco. The sales, customer service and general managers are a representation of Paul Blanco. In the future, they need to stand by their promise and Listen, when someone is explaining something to them about their situation and NOT make false promises.

Business

Response:

We do apologize again. Paul Blanco's Good Car Company would love to have every Customer we help drive off in a vehicle. Unfortunately, that doesn't always happen and we wish them the best.

In this case that stands true. We were unable to get this customer in a vehicle. We understand their frustration, we are listening. We only run the credit once you are in front of us, we then have to verify with the paperwork you brought and the situation you may be in. We wish you all the best in your vehicle buying and Thank You for your Positive Feedback. At this time, we wish this case to be closed.

I want to start by saying I went in to Paul Blanco dealership on Fulton blvd,Feb 8 2015 in good faith looking for a reliable car to purchase,Salesman immediately shows me a brand new Chevy Cruze car and tells me he can get me qualified. He asked what I can put down and told him 4k was the max, he then says let's do it! shakes my hand congratulates me,takes my down payment walks away with it to the Manager office. He tells me it will be just a few more minutes while the paperwork is being processed.I waited 30-45 minutes and he comes back to say sorry bank wont approve the loan, I then said to him to return my 4000.00 down, he says to me sorry it's in a lock box we cant give it back to you. You will have to wait for a check..This is where the problem begins, It's now Feb 10th and I still do not have my cash every time I call they tell me the signer of the check is unavailable.This is by far the most humiliating feeling ever Io gave them 4k of my hard earned sweat and tears money and they wont cut me back a check. I'm left with no cash and no car, missing opportunities to purchase from a private buyer because they have my money. Please help in anyway so that this doesn't happen to anyone in the future it's unfair.