Jason responded promptly, provided excellent service on gas logs! Assured there was NOT gas issue.\r\nHe also discussed other services provided by Eanes for heating problems I would highly recommend \r\nto anyone to use their services?
Tyler Rwas on time and very professionalHe explained everything he was doing and any issues he foundThere was one item from the previous check that was unusual in the way it was fixedRather than make excuses, Tyler explained the situation and fixed itThe company has been very conscientious and professionalNice to see both company and employees with the same values
Eric S [redacted] our service tech is the best He is very knowledgeable and thorough in his servicing of our unit He explains everything in a way that makes us confident in his abilityWe always want him to service our unit
Cory Cwho was my Service Technician yesterday while inspecting my Heating and Air Conditioning unit was SUPERB He was more thorough than anyone I have seen before, I will request him for the next inspection!
Tyler R Service Tech came out to service our furnace and I was totally impressed with his professionalismHe did a very through jobAs he inspected our furnace, he pointed our what he was looking for and if it was in recommended spec.'s I felt that more comfortable about the condition of our furnace after Tyler left
Eanes employees are very friendly and enjoyable to deal withPam in customer service and Eric who does my service are my favoritesIn fact, all of Eanes employees are outgoing and personable peopleEanes staff are honest and above board, they will take the time to show you what the problem is and why it is a problem, if you have oneThey have kept my system running smoothly for years
Eric Sis knowledgable, friendly, helpful, and just all around great! I am extremely pleased with Eanes Heating and Air Conditioning, Eric Sand all the company's staff
I think Eric Srepresents Eanes extremely well He does a very complete and though job while servicing our Heat Pump, He exhibits a very friendly attitude and is very professional with us
Eanes Heating & Air Conditioning originally installed my residential Carrier HVAC systemInstallation was professional and I have been pleased with the service contracts since installationTheir technicians have been helpful in answering any questions I may have regarding the HVAC systemI highly recommend them to anyone looking for a trustworthy company that will follow up after the sale in a professional manner
As usual our annual furnace chewith Eric S [redacted] was very positiveEric was at our door at appointed time and as usual was very professional and friendlyAfter completing cheEric was very helpful in advising us of some additional work that would be needed in immediate future on the furnace
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] ***, Office Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @eanescomfort.com Your Carrier heat pump system, Model [redacted] and [redacted] was signed on a proposal on 3/3/Your invoice is dated 3/10/with the amount of $Davidson County permit number XX-XXX was inspected and passed [redacted] 3/18/On the proposal signed by [redacted] it states the warranty as year labor, years Carrier parts, and years on the compressorIn all manufacturers offered year parts on their systems as well as the compressor [redacted] offered the compressor warranty up to years at that time as an extra added value to customersWe have copies of all of the documents stated above as well as the warranty copy with CarrierIf you paid another company for a new compressor, you would have saved money using [redacted] as it is under warranty through us for the 6th through 10th yearYour repair of a capacitor on 5/28/was not under warranty as it was after yearsWe don't know why you decided to use another company but would like to earn your business back Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We contacted your office several times and was told the compressor was in fact not under warranty and do we contacted carrier who told us it was why your representatives would not tell me or not know is the biggest issue not following what was started in the first placeWe used another company because yours would not do anything Final Business Response / [redacted] (4000, 9, 2015/08/06) */ As I stated before, the compressor was under warrantyThis information is listed in our computer notesIf you called several times, the staff would have seen this information, or if they had a question about it, they would have asked for clarityWe are sorry you paid another company for your work when it was under warranty as provided by your signed proposal
Eanes Heating and Air and their technicians are always top-notch in their performance and workThey show up on time and do a real good job of explaining the work that they did
Kris A from Eanes Heating & Air/ was very professional, on time & polite/ answered all my questions & fixed the problem quickly & timely Would recommend to anyone needing Heat & Air work!! Great job! [redacted]
From first meeting the estimator Chris L through the next day installers, electrician, and finally with David B, service tech the experience was great The product was installed, mess cleaned up and new unit explained with everyone being cordial, knowledgeable, and answering all questions Thanks guys, well done
Jason responded promptly, provided excellent service on gas logs! Assured there was NOT gas issue.\r\nHe also discussed other services provided by Eanes for heating problems I would highly recommend \r\nto anyone to use their services?
Very helpful, was able to quickly diagnose the problem Very professional, removed wet shoes each time he entered the house Thank you Eanes!
Tyler Rwas on time and very professionalHe explained everything he was doing and any issues he foundThere was one item from the previous check that was unusual in the way it was fixedRather than make excuses, Tyler explained the situation and fixed itThe company has been very conscientious and professionalNice to see both company and employees with the same values
Eric S [redacted] our service tech is the best He is very knowledgeable and thorough in his servicing of our unit He explains everything in a way that makes us confident in his abilityWe always want him to service our unit
Cory Cwho was my Service Technician yesterday while inspecting my Heating and Air Conditioning unit was SUPERB He was more thorough than anyone I have seen before, I will request him for the next inspection!
Tyler R Service Tech came out to service our furnace and I was totally impressed with his professionalismHe did a very through jobAs he inspected our furnace, he pointed our what he was looking for and if it was in recommended spec.'s I felt that more comfortable about the condition of our furnace after Tyler left
Eanes employees are very friendly and enjoyable to deal withPam in customer service and Eric who does my service are my favoritesIn fact, all of Eanes employees are outgoing and personable peopleEanes staff are honest and above board, they will take the time to show you what the problem is and why it is a problem, if you have oneThey have kept my system running smoothly for years
Eric Sis knowledgable, friendly, helpful, and just all around great! I am extremely pleased with Eanes Heating and Air Conditioning, Eric Sand all the company's staff
I have their annual service packageService has always been excellent
Skyler was very professional and explained everything he was doing and any problems he found it was a pleasure to work with him
Jeff Cwas very professional, friendly and answered any questions we had with a smileHe did a great job
I think Eric Srepresents Eanes extremely well He does a very complete and though job while servicing our Heat Pump, He exhibits a very friendly attitude and is very professional with us
Eanes Heating & Air Conditioning originally installed my residential Carrier HVAC systemInstallation was professional and I have been pleased with the service contracts since installationTheir technicians have been helpful in answering any questions I may have regarding the HVAC systemI highly recommend them to anyone looking for a trustworthy company that will follow up after the sale in a professional manner
As usual our annual furnace chewith Eric S [redacted] was very positiveEric was at our door at appointed time and as usual was very professional and friendlyAfter completing cheEric was very helpful in advising us of some additional work that would be needed in immediate future on the furnace
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] ***, Office Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @eanescomfort.com Your Carrier heat pump system, Model [redacted] and [redacted] was signed on a proposal on 3/3/Your invoice is dated 3/10/with the amount of $Davidson County permit number XX-XXX was inspected and passed [redacted] 3/18/On the proposal signed by [redacted] it states the warranty as year labor, years Carrier parts, and years on the compressorIn all manufacturers offered year parts on their systems as well as the compressor [redacted] offered the compressor warranty up to years at that time as an extra added value to customersWe have copies of all of the documents stated above as well as the warranty copy with CarrierIf you paid another company for a new compressor, you would have saved money using [redacted] as it is under warranty through us for the 6th through 10th yearYour repair of a capacitor on 5/28/was not under warranty as it was after yearsWe don't know why you decided to use another company but would like to earn your business back Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We contacted your office several times and was told the compressor was in fact not under warranty and do we contacted carrier who told us it was why your representatives would not tell me or not know is the biggest issue not following what was started in the first placeWe used another company because yours would not do anything Final Business Response / [redacted] (4000, 9, 2015/08/06) */ As I stated before, the compressor was under warrantyThis information is listed in our computer notesIf you called several times, the staff would have seen this information, or if they had a question about it, they would have asked for clarityWe are sorry you paid another company for your work when it was under warranty as provided by your signed proposal
I am impressed with Jeff C at Eanes Heating and AC---he is polite, conscientious, and respectful
Eanes Heating and Air and their technicians are always top-notch in their performance and workThey show up on time and do a real good job of explaining the work that they did
Kris A from Eanes Heating & Air/ was very professional, on time & polite/ answered all my questions & fixed the problem quickly & timely Would recommend to anyone needing Heat & Air work!! Great job! [redacted]
Prompt Service call Professional and more...Jason M was the service tech
From first meeting the estimator Chris L through the next day installers, electrician, and finally with David B, service tech the experience was great The product was installed, mess cleaned up and new unit explained with everyone being cordial, knowledgeable, and answering all questions Thanks guys, well done