At the time of service, the mechanic brought me to view my car while the car was lifted so I can see the source of the leakageThe bottom cover was partially removed to expose the water pump, as that is where it was coming fromHe did not show me from the top, he showed me from the bottom...there would be no way to show me the source of the leakage without removing the bottom cover protecting the radiator and part of the engineThere was a partial disassembly required for that process and for the mechanic to effectively point his flashlight to the leak happening from the water pumpIf the bottom cover had not been disassembled, he would not have been able to show me the source of the leak, and you would not be able to accurately diagnose the source of leakWith the bottom cover fully intact, the leak would only be known by the liquid drippingIt was diagnosed because the source was identifiedAgain, because the bottom cover was partially disassembled to gain better access to the water pumpSo the statement from the business is false.The fact remains that I did not have any problem with my sensor prior to service.After the bottom cover was put back in place, which would require maintenance from your mechanic in the same area the microswitch is located, my vehicle was returned with this problem I immediately returned with my vehicle once the business was open again, and I was told to return because the mechanic was not availableI returned Friday, and somehow the error became a "coincidence"There is no coincidence for a sensor to be showing my hood is opened when it is closedIt is a result of tamperingRegardless of intention, it needs to be fixedRegards, [redacted]
I decline their offer of 300$ and some change for Car warranty they have cheated withI am rejecting it as I have been through insults, humiliation, discrimination so much to me They started insulting me by offering a 50$ GPS device which was not came along my car.I have been through so much humiliation and since that felt through it.This was not fair deal done to me, and I am not satisfy at all.Regards, [redacted] ***
Have spoken with Mr [redacted] regarding his LRthat was in serviceLooked into it and his salesperson has spoken with him and it is being handled, 7/14/
Good morning,The client has been to the dealership times This recommendation was from there second visit 10/18/@ miles when the client was in diagnosis for a engine light being onAt that time we recommended the oil level sensor being replacedThe customer declined the repair at that timeThe first appointment the client made was 8/9/mileage was the notes from the online appointment was to know if there was a diagnosis fee for the engine light being onThe invoice that was written does not have a diagnosis being performed only a campaign for a batter cable being replacedThe vehicle has returned to the dealer for it's third visit on 7/07/by VIC'S AUTO BODY to have the air bag light reset after they had performed repairs to the vehicle at milesThe customer has driven the vehicle from August Till now with this concernThere is no warranty extension from the MFG (BMW) for this concern to warrant the repair being performed by themThere was no work performed by the dealer ship in relation to this concern in the pastThe customer did call in last 10days get the estimate that we had quoted them last year but did not schedule a appointment to have the work performedNOTE The rear brakes at the time it was in on July were metal to metal and the body shop was advisedAt this time based on the complaint and the vehicles history the client is responsible for maintaining and repair there vehicle.thank you [redacted] ***service manager
We have advised this customer that the warranty is outWe also informed the customer that the class action suite was over and any issues moving forward would be a customer versus Audiissue.Since we were not the original selling dealer, I feel we are free of obligationsThanks
Thank you for the enquiryAt this time the car is located in the MAG BMW facility already four weeks because it was returned to themI am not sure that the car is even drivableSomething is burning on the car and I have a smoke in the car cabinI do not have any information on the car status and condition from the MAG BMW dealershipI suspect MAG BMW oil change process damaged the engineThe overage online estimation of the repair is $2500-plus previous MAG BMW repair near $My car cost almost the same money Please advise if I have to take the car from the dealership, but I afraid to do so because probably leaking oil burning there and it can create fire Olga [redacted]
they DID attempt TWICE to enter a code (unless people hallucinated the SECOND trip there: Mr [redacted] , my mother, me, and the shuttle drivers)As I stated in the original document we called Mr [redacted] and Mr [redacted] immediately upon discovering that the radio was NOT fixed (despite being told it was) and left messages for bothMr [redacted] called me back and said it "must be a loose wire", and told us to bring it back inWe paid to have the radio reconnected, not just labor, and were told that it was working (thus Mr [redacted] blaming a "loose wire")Since it was near the end of the day and we were already back in Lewis Center I told Mr [redacted] that we would bring the car back on Monday, following an appointment.Prior to returning Monday afternoon with the car (fortunately) I called Mr [redacted] first to let him know we were on our wayIt was at that point that he told me he had done some "research" on the issue and found that they would need the car overnight since the ignition would have to be in the ON position for hours and not minutes as we were told the FIRST TIME we were thereTook the car back, were driven back to my mother's house in Lewis Center and were advised that the shuttle would return the following day to pick her up and take her back to MAG to get the carWhen I called my mother, following an appointment I had from 2:PM to 3:PM to make sure she was finding her way home from MAG, she was extremely upset and stated that Mr [redacted] had called, telling her the car was going to cost a significant amount of money to fix so she did not go to pick it up yet and didn’t know what to doI called and finally reached Mr [redacted] who stated that he did not know what the situation was (no longer am I surprised at this!)He would check with Mr [redacted] and call me backWhen Mr [redacted] called me back HE said that, because the code had been attempted (once by [redacted] and twice by MAG) that the radio was no longer operational and Mom would need to purchase a new oneStated it would cost $and he would not charge her for laborSaid he would have to order and it would take a couple of days to get itI asked him how long this offer would be on the table and he said days.June 14, I called Mr [redacted] and left a voice mail to go ahead and order the radio June 15, Mr [redacted] returned my call and left a voice mail message stating that he would order the radio and reiterated that it would be a “few days” to get the radio June 21, After not hearing from MAG all week I called today & left another voicemail message for Mr*** June 22, Took the vehicle to a trusted mechanic to recharge the A/CWhen I told him the situation with MAG he vehemently replied, “That is “BS” and agreed that my mother should NOT be charged to replace the radio June 23, 10:AM Received a call/voice mail message from Mr [redacted] at MAG (389-5673)He advised that he wrote the number to the radio down on a piece of paper and has since misplaced it so he never ordered the radioHe said that we would need to return the car again (that would make THREE TRIPS TO MAG) to pull out the radio and obtain the number.So now he is not only fabricating the events, Mr [redacted] is denying that entire conversation with me?! How about I download all the voice mail messages and provide the call list from which I made the calls that are in dispute? What more can Mr [redacted] do? He can start by telling the truth...he has told so many untruths that now he can't even keep his story/stories straightThis is outrageous!We want the amount already paid to have the radio reconnected ($54.83) and the amount it will cost to have a reputable VW service center replace the radio that MAG admittedly, due to their lack of knowledge about how to resolve the problem at the beginning, caused to become inoperable
Hello,The vehicle was brought in and a repair order was written on Saturday 16,@09:The vehicle was inspected @ 1pm on the same dayParts were ordered on 12/16/ [redacted] NAwould have processed the order on 12/18/Typically we would get our parts order the next day 12/19/and repair the vehicle on 12/20/That information would have been conveyed to the complainant's repair center *** last update is they will receive inventory from the MFG of the part in [redacted] the week of 12/25/It will be shipped to the states at the end of the week Estimated delivery is the middle to the end of the January If inventory is not received by [redacted] in [redacted] this time table will not be met.The complaint the client has filed on us should be removedWe are working with the person\company that brought the vehicle to usThe information that was discussed was with them and we can not vouch what information they provided to there clientI would advise if the vehicle has a air bag concern that they do not operate the vehicle until it is repairedSincerelyBob C**Director of Retail Service Operations
I am rejecting this response because:To answer the question regarding the selling of my car, yes I was so upset the how the Service from VW (MAG), I felt that I didn't ever in my life want to have anything to do with VW After they have been caught lying to American public regarding the diesel issue, and the way I was treated by the staff of MAG, I wanted to be free of all the negative/lying/downgrading effects of their company!Now, I will explain further regarding me pursuing this matter of their terrible service department.On the 28th of September I had an appointment with *** Brock said that they could pull the bumper away for the car and temporarily repair without taking it off and fixing it the way it should have been fixed properly They would put a couple of clear coats on the chipped paint Then, at least it would continue to chip away It got stated to me, that VW is one of the worst cars on the road when it comes to fixing the rust issues With that in mind, I pursued through the Revdex.com for MAG to fix my car the right way instead of putting a bandaid on the damage that their car wash had made on my car I called Brock on the 27th and asked him if I could wait until the following Wednesday because I was in communication with VW customer Advocacy department I was still trying to get it fixed properly since the car was a 2013, had no other ding marks, low mileage of 27, and worth fixing correctly and not using the bandaid fix.In the meantime, I had received a call from the VW Advocacy Group with sincere apologies of how I was treated by Mag VW and Stan, the service manager They documented all the issues that I was upset about, but could not actually make an Independent car dealer correct their errors That's when I read my manual and found that VW policy was to go through the Revdex.com before any legal action could be taken, so this is how the conversation was started.Now, when I went to my appointment at [redacted] on the 5th of October, I had a conversation with Brock regarding my intention to get them paid for what they graciously was doing to help me as a repeat customer I asked him to provide an estimate of the "correct way" to fix what MAG had done to my car So, after they fixed it to the best of their ability as to postpone the paint pealing, Brock and I spoke I said that I thanked them for trying and that I sincerely would try to get them reimbursed for their time Not even including my wasted time dealing with the matter!I mentioned to Brock that I might be interested if John, one of their employees, wanted to look at my car and buy it He emailed John and we spoke on the night of the 8th, he and I would meet at [redacted] in Westerville the next morning I ended up selling it for a lower price, as the fact was that I wanted out of any relationship with VW period, I wanted out of any relationship with VW period due to the Negative/lying/downgrading effects of their company! When I got the estimate from Brock, I told him that I would try to get MAG to pay for the fix since they caused and it And the it was nice of [redacted] to at least try to make the situation better for meSince I sold the car, it couldn't be fixed properly, and the negative feedback that Stan was putting out into the worldI felt the need for MAG to at least reimburse [redacted] for the "Bandaid" fixAlso, I feel that MAG as a whole should instil a policy to into their entire company as to "ask a customer and document the answer with a signature for the customer to wash their car after service was done! I had brought this to Stan's attention regarding other car makers policy of either not washing a customers car, or asking for permission, before taking a chance to damage a customers car when I first met with Stan Of course, he, in a downgrading manner gave me the feeling of "who cares what other dealers do" We wash all our customers care and 99% of them appreciate Well, I was one of the 1% that DIDN'T! I bet when I let other customers know of my experience on mass media, MAG may change their policy then! I feel the least MAG can do, is to reimburse Rife Auto Body and start a new "ASK" policy This is why I continued to Revdex.com complaint after the selling of my car, and a very disappointing customer service situation!Stan also needs to find a different position in a work field where he has no contact with people, bad communicator as a whole! And if Karma has anything to do with this, watch out Stan!Funny how Stan kept on trying to defend how his car wash NEVER caused any issues on cars Maybe there never was a string attached to the brushes or maybe most people don't hand wash their cars like I do and notice the things like I do! Both his employee, Frank, [redacted] employees (Brock and John) made mention of how wonderful my car was taken care of, no door dings on the side, excellent interior, all of the above, except the damage he couldn't admit.I don't believe there is a law stating I can't take him to small claims court for the damages to my car and the loss in selling my car, stress, and time accrued Funny how after me asking twice, I never did get a contact person! Thanks Stan, for nothing except showing my what kind of people VW has and for me never to return to VW! Watch for my mass media love that I don't throw your way!Thanks [redacted] for helping to the best of your ability in this matter Also the only connection [redacted] have with VW is that they are a certified VW Autobody dealer And don't you find it odd that all the effort that Stan took in disproving their error, pulling up a checklist that had shown damages, that I never was given at the time of purchase All it took was for me to point out the scratch on the gas cap cover was fixed that he was trying to point out as the damage I accused the car wash to have done He then contacts the "correct location" which he didn't have time for while I was standing at his desk.And to all the statements regarding someones performance, take note, my opinion.Regards, [redacted] ***
Hello,The client and I have discussed the situation with there vehicle. When they contacted me on Saturday 9/30/2017 we delivered them a loaner to there desired location. The vehicle was diagnosed the next business day . We have made attempts to reach them to discuss and they and I keep playing... phone tag. As of last evening 10/11/2017 I emailed them a estimate for the vehicles needed repaired. The vehicle needs to replace the starter .On 03/18/2017 the vehicle was brought in for maintenance service. see attachment. At that time a we performed a multi point inspection on the vehicle. We recommended replacing 2 tires. During the maintenance service the spark plugs were replaced and the vehicle had a scan of the engine management system. It was determined that there was a misfire on cylinder number 4. While removing the spark plugs the coils were inspected and found to have a concern. They were replaced during the spark replacement at no additional labor just the parts. If the coil, coils were to fail the vehicle would run rough and could possible stall out. The client did approve that repair. The mileage on the March visit was 111366.The customer returned on September 18,2017 @ 120941 miles (they had driven 9575 miles) with a complaint of Engine shuts off while driving. We performed a diagnosis and found a the intake and exhaust vanos were causing the concern. we also performed a Multi Point Inspection . The client approved the Vanos repairs . They also approved a replace low beam head lamp bulb and perform a full vehicle detail. The repairs were completed and the vehicle was test driven 11 miles to verify the repairsDuring the MPI process there was additional needed repairs found and they were noted on the ro.The vehicle was finished and parked in the garage waiting for the client to pick up there vehicle. When the customer arrived it was noted that our technician did not replace the head lamp bulb. They replaced the head lamp bulb in the service drive and then drove the vehicle out to return it to the client. The client was given the keys and they left. When the customer returned after hours to retrieve there vehicle it did not start.The regular price for there starter replacement would be $887.06 and I discounted it down to $607.86 including all taxes. I am waiting the customers approval.SincerelyBob C**Director of Retail Service Operations
Revdex.com called business to follow up on this complaint and spoke with [redacted] general manager, who said a check was sent to the consumer last week
Customer brought in vehicle for wiring repairs on 01OCT(see attached)Time for warranty on repairs has expiredHowever, the diagnostic charges have been waived and if the repairs are at the same point in the wiring harness there will be no charge even though the warranty for repairs has expired
Yes we drove the car through the car wash as we do all the cars we serviceThe scrape on his rear quarter panel between the quarter and the bumper is one that no way could the shammy car wash have createdThe scrape is between the quarter panel and rear bumper and has oxidation on the metal, it has been there for a whileWe showed the customer this and explained that there was no way our wash could have created and it could not have oxidized overnightThis is an obvious scratch that has been there for a while that the customer either did not know about and or did not notice until now Thank you,
My first visit to the dealership was in regards to the engine light being on and was advised I needed to pay for the diagnostic treatmentDuring that time the dealership repaired a recall that was on the vehicle The second visit I paid plus tax for the diagnostic to find out I have a "faulty oil sensor"Which the invoice is attached and I do have a paid receipt as well I can upload The other claims the dealership is referencing has nothing to do with the oil sensor My claim is not directly toward the dealership but to BMW warranties as a whole, and think that a faulty part should not be the responsibility of the client as it is not wear and tear
To whom it may concernThe customer came to us with a locked up radio due to the battery being disconnectedWe removed the radio to receive a number off the case of the radio to enter into Volkswagen's system to retrieve the radio code number, this is what the labor charge was for (removing and installing the radio)Once we recieved the radio code we tried to get the radio to the point of installing the code number, but could not even get to that point, the radio was locked up from [redacted] or someone else attempting to unlock the radio, after three attempts the radio locks up, and you have to leave the radio on for minutes to one hour to allow you to attempt it againThe radio would not come out of this locked up mode, we never got the opportunity to even try to code the radio, because it was locked up by someone elseThe replacement radio is $I did tell the customer that I would install it for Free, how much more can I doWe did not create this problem, why should we be held responsible for it? We did all we could to try and help this customer, who is now demanding that we pay for her radio that she admits [redacted] locked up by disconnecting the battery? Somehow the customer is confused, and thinks that we attempted to enter the radio code twice, this is incorrect the radio would not allow us to even attempt to enter the code, it was already locked up from previous attempts
Please contact Bob C [redacted] , MAG service director, at ###-###-#### He would like to schedule a time to get your vehicle in here and handle your concerns.Thank you again for providing your information and your concerns.Scott U***Business Development DirectorMidwestern Auto Group###-###-####
Good Afternoon,My name is Bob C [redacted] I am the Director of Retail Service Operations.The vehicle came to us from [redacted] ***The contact person was ChuckThe complaint noted on our repair order was Customer states brake lights staying on after key is offOur diagnosis was that water was getting into the vehicle from the sunroof drains and has caused corrosion damaged to the body control moduleWe recommended to repair the water leak, dry out the vehicle , replace the module and recheck the vehicle afterwardsThe vehicle still had the same concern once those repairs were madeWe went continued the diagnosis and found that the water intrusion had caused another concern behind the dashThe damage is related to the wiring on the circuit after the body control module We did not increase the original estimate for the additional time spent to further diagnose the concern.After we relayed the information to Chuck he wanted no more to do with the vehicle repair and advised us to call the owner [redacted] We contacted [redacted] and he advised that he did not want to go further with any repairsWith the extent of standing water in the floor boards and the Body Control Module having corrosion there would be no way to identify anything else being faulty until the original repair was completed SincerelyBob C**
Hello,We have reviewed this concernWe have hound that the nature of the damaged was not done in our wash bay area due to a couple of things 1) the type of wash system we use does not leave circular marks2) if a towel had done this it would not have been only in two spots it would have been all over the vehicle We value our customer and if we had done damage to a clients vehicle we would have taken care of it 100% and just because we have insurance doesn't mean we would repair a clients vehicle when we are not at fault
Good morning,The $shop supply charge is for waste disposal, chemicals used for lubrication and cleaning , fluid top off , seat covers and floor mats used in the clients vehicleSome chemicals have a cost for the can,bottle or container that is at a greater cost We may only use a little amount of it but would have to charge out the whole unitWe use a percentage charge of 10% of labor to a max of $The repair and diagnosis was performed as per the MFGI would like to note in repairing a computer controlled system you first have to make sure the computer software is up to date before you can repair any hard partsWe would have preferred to find the other concern before returning the vehicle to the client However the concern did not manifest itself before that had happened.thank you
Please see the attached email exchanges between
customer and sales consultant. On 12/6/customer requested and was sent a spec sheet on the vehicle he ordered. Customer also inquired as to cost of dealer installed accessories. Customer emailed on 12/8/(days after receiving order specs) that he did not want to add anything to the car and to "please keep order as is". Nowhere on the order spec sheet emailed to the customer on 12/6/is there any mention whatsoever of an Adaptive Cruise Control option on the vehicle he ordered. If customer had wanted to add Adaptive Cruise Control as an option on his order, there was still time to do so, as his car was not built until late January/February 2015. The customer got the EXACT car he ordered and re-confirmed on 12/8/
At the time of service, the mechanic brought me to view my car while the car was lifted so I can see the source of the leakageThe bottom cover was partially removed to expose the water pump, as that is where it was coming fromHe did not show me from the top, he showed me from the bottom...there would be no way to show me the source of the leakage without removing the bottom cover protecting the radiator and part of the engineThere was a partial disassembly required for that process and for the mechanic to effectively point his flashlight to the leak happening from the water pumpIf the bottom cover had not been disassembled, he would not have been able to show me the source of the leak, and you would not be able to accurately diagnose the source of leakWith the bottom cover fully intact, the leak would only be known by the liquid drippingIt was diagnosed because the source was identifiedAgain, because the bottom cover was partially disassembled to gain better access to the water pumpSo the statement from the business is false.The fact remains that I did not have any problem with my sensor prior to service.After the bottom cover was put back in place, which would require maintenance from your mechanic in the same area the microswitch is located, my vehicle was returned with this problem I immediately returned with my vehicle once the business was open again, and I was told to return because the mechanic was not availableI returned Friday, and somehow the error became a "coincidence"There is no coincidence for a sensor to be showing my hood is opened when it is closedIt is a result of tamperingRegardless of intention, it needs to be fixedRegards, [redacted]
I decline their offer of 300$ and some change for Car warranty they have cheated withI am rejecting it as I have been through insults, humiliation, discrimination so much to me They started insulting me by offering a 50$ GPS device which was not came along my car.I have been through so much humiliation and since that felt through it.This was not fair deal done to me, and I am not satisfy at all.Regards, [redacted] ***
Have spoken with Mr [redacted] regarding his LRthat was in serviceLooked into it and his salesperson has spoken with him and it is being handled, 7/14/
Good morning,The client has been to the dealership times This recommendation was from there second visit 10/18/@ miles when the client was in diagnosis for a engine light being onAt that time we recommended the oil level sensor being replacedThe customer declined the repair at that timeThe first appointment the client made was 8/9/mileage was the notes from the online appointment was to know if there was a diagnosis fee for the engine light being onThe invoice that was written does not have a diagnosis being performed only a campaign for a batter cable being replacedThe vehicle has returned to the dealer for it's third visit on 7/07/by VIC'S AUTO BODY to have the air bag light reset after they had performed repairs to the vehicle at milesThe customer has driven the vehicle from August Till now with this concernThere is no warranty extension from the MFG (BMW) for this concern to warrant the repair being performed by themThere was no work performed by the dealer ship in relation to this concern in the pastThe customer did call in last 10days get the estimate that we had quoted them last year but did not schedule a appointment to have the work performedNOTE The rear brakes at the time it was in on July were metal to metal and the body shop was advisedAt this time based on the complaint and the vehicles history the client is responsible for maintaining and repair there vehicle.thank you [redacted] ***service manager
We have advised this customer that the warranty is outWe also informed the customer that the class action suite was over and any issues moving forward would be a customer versus Audiissue.Since we were not the original selling dealer, I feel we are free of obligationsThanks
Thank you for the enquiryAt this time the car is located in the MAG BMW facility already four weeks because it was returned to themI am not sure that the car is even drivableSomething is burning on the car and I have a smoke in the car cabinI do not have any information on the car status and condition from the MAG BMW dealershipI suspect MAG BMW oil change process damaged the engineThe overage online estimation of the repair is $2500-plus previous MAG BMW repair near $My car cost almost the same money Please advise if I have to take the car from the dealership, but I afraid to do so because probably leaking oil burning there and it can create fire Olga [redacted]
they DID attempt TWICE to enter a code (unless people hallucinated the SECOND trip there: Mr [redacted] , my mother, me, and the shuttle drivers)As I stated in the original document we called Mr [redacted] and Mr [redacted] immediately upon discovering that the radio was NOT fixed (despite being told it was) and left messages for bothMr [redacted] called me back and said it "must be a loose wire", and told us to bring it back inWe paid to have the radio reconnected, not just labor, and were told that it was working (thus Mr [redacted] blaming a "loose wire")Since it was near the end of the day and we were already back in Lewis Center I told Mr [redacted] that we would bring the car back on Monday, following an appointment.Prior to returning Monday afternoon with the car (fortunately) I called Mr [redacted] first to let him know we were on our wayIt was at that point that he told me he had done some "research" on the issue and found that they would need the car overnight since the ignition would have to be in the ON position for hours and not minutes as we were told the FIRST TIME we were thereTook the car back, were driven back to my mother's house in Lewis Center and were advised that the shuttle would return the following day to pick her up and take her back to MAG to get the carWhen I called my mother, following an appointment I had from 2:PM to 3:PM to make sure she was finding her way home from MAG, she was extremely upset and stated that Mr [redacted] had called, telling her the car was going to cost a significant amount of money to fix so she did not go to pick it up yet and didn’t know what to doI called and finally reached Mr [redacted] who stated that he did not know what the situation was (no longer am I surprised at this!)He would check with Mr [redacted] and call me backWhen Mr [redacted] called me back HE said that, because the code had been attempted (once by [redacted] and twice by MAG) that the radio was no longer operational and Mom would need to purchase a new oneStated it would cost $and he would not charge her for laborSaid he would have to order and it would take a couple of days to get itI asked him how long this offer would be on the table and he said days.June 14, I called Mr [redacted] and left a voice mail to go ahead and order the radio June 15, Mr [redacted] returned my call and left a voice mail message stating that he would order the radio and reiterated that it would be a “few days” to get the radio June 21, After not hearing from MAG all week I called today & left another voicemail message for Mr*** June 22, Took the vehicle to a trusted mechanic to recharge the A/CWhen I told him the situation with MAG he vehemently replied, “That is “BS” and agreed that my mother should NOT be charged to replace the radio June 23, 10:AM Received a call/voice mail message from Mr [redacted] at MAG (389-5673)He advised that he wrote the number to the radio down on a piece of paper and has since misplaced it so he never ordered the radioHe said that we would need to return the car again (that would make THREE TRIPS TO MAG) to pull out the radio and obtain the number.So now he is not only fabricating the events, Mr [redacted] is denying that entire conversation with me?! How about I download all the voice mail messages and provide the call list from which I made the calls that are in dispute? What more can Mr [redacted] do? He can start by telling the truth...he has told so many untruths that now he can't even keep his story/stories straightThis is outrageous!We want the amount already paid to have the radio reconnected ($54.83) and the amount it will cost to have a reputable VW service center replace the radio that MAG admittedly, due to their lack of knowledge about how to resolve the problem at the beginning, caused to become inoperable
Hello,The vehicle was brought in and a repair order was written on Saturday 16,@09:The vehicle was inspected @ 1pm on the same dayParts were ordered on 12/16/ [redacted] NAwould have processed the order on 12/18/Typically we would get our parts order the next day 12/19/and repair the vehicle on 12/20/That information would have been conveyed to the complainant's repair center *** last update is they will receive inventory from the MFG of the part in [redacted] the week of 12/25/It will be shipped to the states at the end of the week Estimated delivery is the middle to the end of the January If inventory is not received by [redacted] in [redacted] this time table will not be met.The complaint the client has filed on us should be removedWe are working with the person\company that brought the vehicle to usThe information that was discussed was with them and we can not vouch what information they provided to there clientI would advise if the vehicle has a air bag concern that they do not operate the vehicle until it is repairedSincerelyBob C**Director of Retail Service Operations
I am rejecting this response because:To answer the question regarding the selling of my car, yes I was so upset the how the Service from VW (MAG), I felt that I didn't ever in my life want to have anything to do with VW After they have been caught lying to American public regarding the diesel issue, and the way I was treated by the staff of MAG, I wanted to be free of all the negative/lying/downgrading effects of their company!Now, I will explain further regarding me pursuing this matter of their terrible service department.On the 28th of September I had an appointment with *** Brock said that they could pull the bumper away for the car and temporarily repair without taking it off and fixing it the way it should have been fixed properly They would put a couple of clear coats on the chipped paint Then, at least it would continue to chip away It got stated to me, that VW is one of the worst cars on the road when it comes to fixing the rust issues With that in mind, I pursued through the Revdex.com for MAG to fix my car the right way instead of putting a bandaid on the damage that their car wash had made on my car I called Brock on the 27th and asked him if I could wait until the following Wednesday because I was in communication with VW customer Advocacy department I was still trying to get it fixed properly since the car was a 2013, had no other ding marks, low mileage of 27, and worth fixing correctly and not using the bandaid fix.In the meantime, I had received a call from the VW Advocacy Group with sincere apologies of how I was treated by Mag VW and Stan, the service manager They documented all the issues that I was upset about, but could not actually make an Independent car dealer correct their errors That's when I read my manual and found that VW policy was to go through the Revdex.com before any legal action could be taken, so this is how the conversation was started.Now, when I went to my appointment at [redacted] on the 5th of October, I had a conversation with Brock regarding my intention to get them paid for what they graciously was doing to help me as a repeat customer I asked him to provide an estimate of the "correct way" to fix what MAG had done to my car So, after they fixed it to the best of their ability as to postpone the paint pealing, Brock and I spoke I said that I thanked them for trying and that I sincerely would try to get them reimbursed for their time Not even including my wasted time dealing with the matter!I mentioned to Brock that I might be interested if John, one of their employees, wanted to look at my car and buy it He emailed John and we spoke on the night of the 8th, he and I would meet at [redacted] in Westerville the next morning I ended up selling it for a lower price, as the fact was that I wanted out of any relationship with VW period, I wanted out of any relationship with VW period due to the Negative/lying/downgrading effects of their company! When I got the estimate from Brock, I told him that I would try to get MAG to pay for the fix since they caused and it And the it was nice of [redacted] to at least try to make the situation better for meSince I sold the car, it couldn't be fixed properly, and the negative feedback that Stan was putting out into the worldI felt the need for MAG to at least reimburse [redacted] for the "Bandaid" fixAlso, I feel that MAG as a whole should instil a policy to into their entire company as to "ask a customer and document the answer with a signature for the customer to wash their car after service was done! I had brought this to Stan's attention regarding other car makers policy of either not washing a customers car, or asking for permission, before taking a chance to damage a customers car when I first met with Stan Of course, he, in a downgrading manner gave me the feeling of "who cares what other dealers do" We wash all our customers care and 99% of them appreciate Well, I was one of the 1% that DIDN'T! I bet when I let other customers know of my experience on mass media, MAG may change their policy then! I feel the least MAG can do, is to reimburse Rife Auto Body and start a new "ASK" policy This is why I continued to Revdex.com complaint after the selling of my car, and a very disappointing customer service situation!Stan also needs to find a different position in a work field where he has no contact with people, bad communicator as a whole! And if Karma has anything to do with this, watch out Stan!Funny how Stan kept on trying to defend how his car wash NEVER caused any issues on cars Maybe there never was a string attached to the brushes or maybe most people don't hand wash their cars like I do and notice the things like I do! Both his employee, Frank, [redacted] employees (Brock and John) made mention of how wonderful my car was taken care of, no door dings on the side, excellent interior, all of the above, except the damage he couldn't admit.I don't believe there is a law stating I can't take him to small claims court for the damages to my car and the loss in selling my car, stress, and time accrued Funny how after me asking twice, I never did get a contact person! Thanks Stan, for nothing except showing my what kind of people VW has and for me never to return to VW! Watch for my mass media love that I don't throw your way!Thanks [redacted] for helping to the best of your ability in this matter Also the only connection [redacted] have with VW is that they are a certified VW Autobody dealer And don't you find it odd that all the effort that Stan took in disproving their error, pulling up a checklist that had shown damages, that I never was given at the time of purchase All it took was for me to point out the scratch on the gas cap cover was fixed that he was trying to point out as the damage I accused the car wash to have done He then contacts the "correct location" which he didn't have time for while I was standing at his desk.And to all the statements regarding someones performance, take note, my opinion.Regards, [redacted] ***
Hello,The client and I have discussed the situation with there vehicle. When they contacted me on Saturday 9/30/2017 we delivered them a loaner to there desired location. The vehicle was diagnosed the next business day . We have made attempts to reach them to discuss and they and I keep playing... phone tag. As of last evening 10/11/2017 I emailed them a estimate for the vehicles needed repaired. The vehicle needs to replace the starter .On 03/18/2017 the vehicle was brought in for maintenance service. see attachment. At that time a we performed a multi point inspection on the vehicle. We recommended replacing 2 tires. During the maintenance service the spark plugs were replaced and the vehicle had a scan of the engine management system. It was determined that there was a misfire on cylinder number 4. While removing the spark plugs the coils were inspected and found to have a concern. They were replaced during the spark replacement at no additional labor just the parts. If the coil, coils were to fail the vehicle would run rough and could possible stall out. The client did approve that repair. The mileage on the March visit was 111366.The customer returned on September 18,2017 @ 120941 miles (they had driven 9575 miles) with a complaint of Engine shuts off while driving. We performed a diagnosis and found a the intake and exhaust vanos were causing the concern. we also performed a Multi Point Inspection . The client approved the Vanos repairs . They also approved a replace low beam head lamp bulb and perform a full vehicle detail. The repairs were completed and the vehicle was test driven 11 miles to verify the repairsDuring the MPI process there was additional needed repairs found and they were noted on the ro.The vehicle was finished and parked in the garage waiting for the client to pick up there vehicle. When the customer arrived it was noted that our technician did not replace the head lamp bulb. They replaced the head lamp bulb in the service drive and then drove the vehicle out to return it to the client. The client was given the keys and they left. When the customer returned after hours to retrieve there vehicle it did not start.The regular price for there starter replacement would be $887.06 and I discounted it down to $607.86 including all taxes. I am waiting the customers approval.SincerelyBob C**Director of Retail Service Operations
Revdex.com called business to follow up on this complaint and spoke with [redacted] general manager, who said a check was sent to the consumer last week
Customer brought in vehicle for wiring repairs on 01OCT(see attached)Time for warranty on repairs has expiredHowever, the diagnostic charges have been waived and if the repairs are at the same point in the wiring harness there will be no charge even though the warranty for repairs has expired
Yes we drove the car through the car wash as we do all the cars we serviceThe scrape on his rear quarter panel between the quarter and the bumper is one that no way could the shammy car wash have createdThe scrape is between the quarter panel and rear bumper and has oxidation on the metal, it has been there for a whileWe showed the customer this and explained that there was no way our wash could have created and it could not have oxidized overnightThis is an obvious scratch that has been there for a while that the customer either did not know about and or did not notice until now Thank you,
My first visit to the dealership was in regards to the engine light being on and was advised I needed to pay for the diagnostic treatmentDuring that time the dealership repaired a recall that was on the vehicle The second visit I paid plus tax for the diagnostic to find out I have a "faulty oil sensor"Which the invoice is attached and I do have a paid receipt as well I can upload The other claims the dealership is referencing has nothing to do with the oil sensor My claim is not directly toward the dealership but to BMW warranties as a whole, and think that a faulty part should not be the responsibility of the client as it is not wear and tear
To whom it may concernThe customer came to us with a locked up radio due to the battery being disconnectedWe removed the radio to receive a number off the case of the radio to enter into Volkswagen's system to retrieve the radio code number, this is what the labor charge was for (removing and installing the radio)Once we recieved the radio code we tried to get the radio to the point of installing the code number, but could not even get to that point, the radio was locked up from [redacted] or someone else attempting to unlock the radio, after three attempts the radio locks up, and you have to leave the radio on for minutes to one hour to allow you to attempt it againThe radio would not come out of this locked up mode, we never got the opportunity to even try to code the radio, because it was locked up by someone elseThe replacement radio is $I did tell the customer that I would install it for Free, how much more can I doWe did not create this problem, why should we be held responsible for it? We did all we could to try and help this customer, who is now demanding that we pay for her radio that she admits [redacted] locked up by disconnecting the battery? Somehow the customer is confused, and thinks that we attempted to enter the radio code twice, this is incorrect the radio would not allow us to even attempt to enter the code, it was already locked up from previous attempts
Please contact Bob C [redacted] , MAG service director, at ###-###-#### He would like to schedule a time to get your vehicle in here and handle your concerns.Thank you again for providing your information and your concerns.Scott U***Business Development DirectorMidwestern Auto Group###-###-####
Good Afternoon,My name is Bob C [redacted] I am the Director of Retail Service Operations.The vehicle came to us from [redacted] ***The contact person was ChuckThe complaint noted on our repair order was Customer states brake lights staying on after key is offOur diagnosis was that water was getting into the vehicle from the sunroof drains and has caused corrosion damaged to the body control moduleWe recommended to repair the water leak, dry out the vehicle , replace the module and recheck the vehicle afterwardsThe vehicle still had the same concern once those repairs were madeWe went continued the diagnosis and found that the water intrusion had caused another concern behind the dashThe damage is related to the wiring on the circuit after the body control module We did not increase the original estimate for the additional time spent to further diagnose the concern.After we relayed the information to Chuck he wanted no more to do with the vehicle repair and advised us to call the owner [redacted] We contacted [redacted] and he advised that he did not want to go further with any repairsWith the extent of standing water in the floor boards and the Body Control Module having corrosion there would be no way to identify anything else being faulty until the original repair was completed SincerelyBob C**
Hello,We have reviewed this concernWe have hound that the nature of the damaged was not done in our wash bay area due to a couple of things 1) the type of wash system we use does not leave circular marks2) if a towel had done this it would not have been only in two spots it would have been all over the vehicle We value our customer and if we had done damage to a clients vehicle we would have taken care of it 100% and just because we have insurance doesn't mean we would repair a clients vehicle when we are not at fault
Good morning,The $shop supply charge is for waste disposal, chemicals used for lubrication and cleaning , fluid top off , seat covers and floor mats used in the clients vehicleSome chemicals have a cost for the can,bottle or container that is at a greater cost We may only use a little amount of it but would have to charge out the whole unitWe use a percentage charge of 10% of labor to a max of $The repair and diagnosis was performed as per the MFGI would like to note in repairing a computer controlled system you first have to make sure the computer software is up to date before you can repair any hard partsWe would have preferred to find the other concern before returning the vehicle to the client However the concern did not manifest itself before that had happened.thank you
Please see the attached email exchanges between
customer and sales consultant. On 12/6/customer requested and was sent a spec sheet on the vehicle he ordered. Customer also inquired as to cost of dealer installed accessories. Customer emailed on 12/8/(days after receiving order specs) that he did not want to add anything to the car and to "please keep order as is". Nowhere on the order spec sheet emailed to the customer on 12/6/is there any mention whatsoever of an Adaptive Cruise Control option on the vehicle he ordered. If customer had wanted to add Adaptive Cruise Control as an option on his order, there was still time to do so, as his car was not built until late January/February 2015. The customer got the EXACT car he ordered and re-confirmed on 12/8/