I understand the customers concernsWe also know that there is no apparent danger either in the mechanical or safety arenas.The noise as confirmed by another servicing BMW dealer is standard for this particular car.At this point MAG would be willing to reevaluate the situation with the customerWe will look at the trade in option , to relieve the customers unhappiness .They should contact my General Sales Manager Shane S*Please be advised that if we can not come to comfortable resolution that there is no resolution
I still do not have my car backThey actually could not "touch up" my brand new car and have to re-paint the whole doorI have now owned this
car for weeks and they have had it for over Why am I paying for this car when I dont have itI really want them to just take the car back as this has been nothing short of a nightmare
I still do not have my car back and I had to call times personally yesterday because your customer service is so great that they left me in the darkYou are correct in saying that you are not in the business for taking customers cars back when a problem arises, but it was YOU who caused the problem, NOT ME. I am supposed to have my car back today, but I was supposed to have it back last week too and then Monday and then Tuesday and then WednesdayI will ensure I go over it to make sure there is no more damage that was caused by YOUMy hope is that it was as clean as when I brought my NEW car into your shop for the water fixMy hope is the Door that YOU ruined is fixedI guess we stay tuned at this point. Again, this is the Worst experience I have EVER had with any car I boughtI really want them to take the car backGive me what I paid for it and I will be on my wayThis was a gift to my wife and YOU RUINED IT
Thank you for taking time to talk to me yesterday.You will receive your mailed copies of the refund which we did on Thursday Jan7Feel free to contact me if you have any other questions.RScott U***BDC DirectorMidwestern Auto Group###-###-####
Good afternoon,My name is Bob C** service manager at MAG BMW of Dublin.They purchased a
used vehicle @ 72,milesThe vehicle was not a BMW Certified Pre Owned Vehicle.The tires were new on the vehicle and were not worn when the
vehicle was purchased.The customer had the opportunity to look
at
and inspect them before they purchased they vehicleBecause they traded a vehicle at a dealership who charged them because it did not have run flat tires is not a fault of MAG BMW of Dublin. The customer has drove on the tires for about months since the purchase of the vehiclebob
I am rejecting this response because:*** Auto body, their approved vendor stated that they don't know why car dealerships are still putting cars through a brush car was considering how many accidents happen Also, I am curious how Stan can make a statement regarding oxidation on paint I wasn't aware they he was a paint expert Maybe that's why he offered me a bottle of paint to fix it myself?The main point that I think needs to be addressed is that their establishment preformed a service on my car that WAS NOT offered them or agreed upon by me! They took it upon themselves, which caused damage I don't really understand how Stan thinks paint could be scratched/chipped in between the seam of two pieces without damaging any of the flat surface? I suggested that something was attached to the brushes that caused the damage, not the brushes themselves.Stan made an attempt to call *** while I was standing there, but waited only a couple minutes on hold for Mike before hanging up and saying he wasn't going to wait any longer! He actually called the wrong location of ***, first of all, then his patience ran out and hung up.When I brought the fact of me not being asked if I wanted a car wash to him, his response was "people" makes mistakes is why his head shop manager (Frank) did not ask me I told Stan that "machines" too make mistakes, that's why we were having a conversation!Also, he made no response to the trim on the front bumper that was pulled away from their snaps in his response When he looked at this in his shop, he got down immediately and looked under the bumper Stating, it was my fault because he noticed that at some point someone (ME) ran up onto a curb I wasn't the only one this car was assigned to, his establishment had the car a year prior to me purchasing it Certified Car from MAG Voltswagon.I am attaching an estimate from *** for the repairs I went through the Revdex.com due to the policy of Voltswagon After this, I will be filing a small claims suit When he responds to this, I would appreciate him letting me know whom I need to take to small claims court? HIm, Frank, or another representative?I suggested that something was attached to the bruses that caused the damage. Stan made an attempt to call *** while I was standing there, but waited only a couple minutes on hold for Mile before hanging up and saying he wasn't going to wait any longer! He actually called the wrong location of ***, first of all, then his patience ran out and hung ups, *** ***
Good Morning,My name is Bob C** Director of Retail Service OperationsI have reviewed the invoice and reviewed with the technician that inspected the vehicleAttached is the invoice given to Mrs*** when she picked up her vehicleOn the ro it is documented that the technician
found damage to the mirrorThe description of the damage is noted also.We have left a voice mail message for Mrs*** and now this morning she has returned our call and scheduled to come in and let us inspect the vehicle with her for the damageWarranty does not cover for damage to a component. SincerelyBob C**
The customer purchased a used vehicleShe has driven the vehicle for months with out a reported tire issue\concern The tires on the vehicle were new tires when she purchased the vehicle. They elected to take the offer on the trade from that dealership that penalized themthank youbob c**
We have removed *** ***'s email address and phone numbers from our customer records database.I have attached documentation in that regard. Please note the area in the middle of his customer record stating opt out: mail, phone, and email.I do not believe any associated vendor with us has
his information since we do not sell our customer's information. Some vendors may have his information (bank, manufacturer, etc)This we cannot control since these records are necessary for credit and/or issuing recalls or safety notices associated with the vehicle.I will work with our business development office to help ensure that we keep Mr***'s information within our establishment.If you need further assistanceplease reach out to *** ***, Business Development Director of MAG.His direct number is 614-389-5745.Thank you for bringing this issue to my attention.*** ***General ManagerMidwestern Auto Group
The ultimate problem is that my hood is showing that it was not properly closedIt is clearly stated that at the time of service, there was activity involving my hoodBefore I brought my car to this business, I had no issue with my hood being closed properlyAfter the mechanic performed the oil change and diagnostic of my leak, I had a warning light showing my hood is still openI immediately notified the employee who returned my car to me, he told me to return the following Monday. When I returned Monday, you stated that the mechanic was not availableI made an appointment, and when I returned for that appointment, I was told that the problem is a coincidenceUltimately, your mechanic opened my hood to perform a service, and my car is now showing that the hood has not been properly closedThis must be fixed since it is a result of the service you performed.
Regards,
*** ***
The sensor that is bad is sensor 1, bank Before the catalytic converter so why is this an issue? So what you are saying is that the other places are wrong, you are right and now it's in a different place harder to get to?
Good Afternoon,The customer was advised before he ordered the part that it was not returnableThe part had been researched by the customer before it was ordered at that time they were advised that the part could take up to months and it was not returnableWhen he did order it he was again
advised that it was a non returnable part .We were updated Friday 9/29/that the expected delivery was 10/13/The refund that was mentioned would only be done if 1) BMW could not supply the part that was ordered2) If BMW would cancel the order for the customerWe have reached out to BMW to try and cancel this order for them and they advised that it could not be canceled
Tell us why here...Mr *** purchased a Certified Pre Owned BMW 328XI from our dealership on April 20th , The purchase price was $27,(before tax and carrying over neg equity from trade) We needed to replace wheels due to curb rash Once the new wheels and tires
were installed, the vehicle was delivered to Mr *** home in Findlay, OH In the coming days, Mr *** expressed a concern for the engine sounding noisy He was assured that the vehicle was under manufacturer warranty and would be repaired, should there be a problem Mr *** chose to take the vehicle to the local BMW store, *** BMW After a thorough inspection, it was determined that the car was functioning as it should by *** BMW 's service department No repairs necessary Mr *** reached out to us here at MAG BMW of Dublin to discuss his options We first offered to take his vehicle in on trade and suggested he may want to look at a 335xi By moving into the larger engine this may eliminate his concerns We did offer some payment options on that in stock vehicle Mr *** declined because it was outside of his budget We then urged Mr *** to visit our website and consider the possibility of changing to another manufacturer, as we are part of an auto group and represent brands Mr *** declined and advised us that he would simply like to bring the car back We offered Mr *** an above market value for his car of $24,whether he trade it in on something different or we would buy it from him It was explained that at that time he would need to satisfy any remaining balances he may have on his existing auto loanMr *** declined our offer on assisting him in a trade, as well as buying his vehicle
In the center of the attached screenshot is a field that reads "On DNC List: No." DNC List stands for Do Not Call List, so they have not made the change I requested
Hello , My name is Bob C** I am the service director of service sales We changed the oil in the clients vehicle and reset the service light for the oil service on 10/29/invoice ***The customer returned on 11/07/advising the check engine light had came on, there was a oil
leak since the oil service, water leaking onto feet on the drivers left leg are and replace the right front tire with the spare tireThe engine light was a catalyst fault for the lean mixture and a fault for the evap system for a gross leak we found the fuel cap looseWe tightened the fuel cap and cleared the faults, we found the right sunroof tube had came off of the body and we reattached it, we swapped the tire as per there request and cleaned the residual off of the bottom of the lower shield ro ***The customer returned 12/17/with a complaint of oil dripping on to there garage floorWe brought the vehicle in and found wetness off of the lower shield againThis time we removed the shield to perform a inspection of underneathWe determined that the oil pan and a power steering hose are causing a leaking of there respective fluidWe contacted the client and provided a estimate for repair.When performing the oil service the lower shield does not need to be removed there is a access cut out to drain the oilThe oil pan with the expectation of the drain plug being removed to drain the oil is not contacted by the technicianThe oil leaking is caused by age of the sealant\gasket on itThere vehicle is a with 108,miles on itOur estimate for the repair included a 20% discount on parts and labor this is due too the age and mileage on there vehicleThe previous work performed in ro was for a oil service , diagnosis and repair for a head lamp flickeringWe also replaced the spark plugs, the strut rod bushings and the BMW badges on the hood and trunk lidThere was nothing done for a light on in the dashThe customer had not been back since 09/17/2015Based on inspection and review I find no improper repair or procedure performed in there visitsThe customer has had someone come in and talk to the BMW service manager about this concernThe BMW service adviser has also spoken to this gentleman and Mrs.*** about there vehicle
Good morning,I have reviewed the customers concern and have found that the vehicle has had a aftermarket catalyst installed on the vehicleThe position of the part needed replaced is in a different position then originally would be with the factory catalyst The technician attepted to
remove the part and was not able to do soThe charge that was given was to verify the concernIt is a possibility that the osensor that needs replaced will not be under warranty if it is not a oem partThe part needs to be removed to be able to confirm if it is still the orginal partThe additional labor to remove needed componets to gain access is do the vehicle have a non factory part installed on the carI will be more the happy for the customer to return to the dealership and show the customer why the additional time is neededThank youservice manager MAG BMW of Dublin
I understand the customers concernsWe also know that there is no apparent danger either in the mechanical or safety arenas.The noise as confirmed by another servicing BMW dealer is standard for this particular car.At this point MAG would be willing to reevaluate the situation with the customerWe will look at the trade in option , to relieve the customers unhappiness .They should contact my General Sales Manager Shane S
*Please be advised that if we can not come to comfortable resolution that there is no resolution
I still do not have my car backThey actually could not "touch up" my brand new car and have to re-paint the whole doorI have now owned this
car for weeks and they have had it for over Why am I paying for this car when I dont have itI really want them to just take the car back as this has been nothing short of a nightmare
I still do not have my car back and I had to call times personally yesterday because your customer service is so great that they left me in the darkYou are correct in saying that you are not in the business for taking customers cars back when a problem arises, but it was YOU who caused the problem, NOT ME. I am supposed to have my car back today, but I was supposed to have it back last week too and then Monday and then Tuesday and then WednesdayI will ensure I go over it to make sure there is no more damage that was caused by YOUMy hope is that it was as clean as when I brought my NEW car into your shop for the water fixMy hope is the Door that YOU ruined is fixedI guess we stay tuned at this point. Again, this is the Worst experience I have EVER had with any car I boughtI really want them to take the car backGive me what I paid for it and I will be on my wayThis was a gift to my wife and YOU RUINED IT
Thank you for taking time to talk to me yesterday.You will receive your mailed copies of the refund which we did on Thursday Jan7Feel free to contact me if you have any other questions.RScott U***BDC DirectorMidwestern Auto Group###-###-####
Good afternoon,My name is Bob C** service manager at MAG BMW of Dublin.They purchased a
used vehicle @ 72,milesThe vehicle was not a BMW Certified Pre Owned Vehicle.The tires were new on the vehicle and were not worn when the
vehicle was purchased.The customer had the opportunity to look
at
and inspect them before they purchased they vehicleBecause they traded a vehicle at a dealership who charged them because it did not have run flat tires is not a fault of MAG BMW of Dublin. The customer has drove on the tires for about months since the purchase of the vehiclebob
I am rejecting this response because:*** Auto body, their approved vendor stated that they don't know why car dealerships are still putting cars through a brush car was considering how many accidents happen Also, I am curious how Stan can make a statement regarding oxidation on paint I wasn't aware they he was a paint expert Maybe that's why he offered me a bottle of paint to fix it myself?The main point that I think needs to be addressed is that their establishment preformed a service on my car that WAS NOT offered them or agreed upon by me! They took it upon themselves, which caused damage I don't really understand how Stan thinks paint could be scratched/chipped in between the seam of two pieces without damaging any of the flat surface? I suggested that something was attached to the brushes that caused the damage, not the brushes themselves.Stan made an attempt to call *** while I was standing there, but waited only a couple minutes on hold for Mike before hanging up and saying he wasn't going to wait any longer! He actually called the wrong location of ***, first of all, then his patience ran out and hung up.When I brought the fact of me not being asked if I wanted a car wash to him, his response was "people" makes mistakes is why his head shop manager (Frank) did not ask me I told Stan that "machines" too make mistakes, that's why we were having a conversation!Also, he made no response to the trim on the front bumper that was pulled away from their snaps in his response When he looked at this in his shop, he got down immediately and looked under the bumper Stating, it was my fault because he noticed that at some point someone (ME) ran up onto a curb I wasn't the only one this car was assigned to, his establishment had the car a year prior to me purchasing it Certified Car from MAG Voltswagon.I am attaching an estimate from *** for the repairs I went through the Revdex.com due to the policy of Voltswagon After this, I will be filing a small claims suit When he responds to this, I would appreciate him letting me know whom I need to take to small claims court? HIm, Frank, or another representative?I suggested that something was attached to the bruses that caused the damage. Stan made an attempt to call *** while I was standing there, but waited only a couple minutes on hold for Mile before hanging up and saying he wasn't going to wait any longer! He actually called the wrong location of ***, first of all, then his patience ran out and hung ups, *** ***
Good Morning,My name is Bob C** Director of Retail Service OperationsI have reviewed the invoice and reviewed with the technician that inspected the vehicleAttached is the invoice given to Mrs*** when she picked up her vehicleOn the ro it is documented that the technician
found damage to the mirrorThe description of the damage is noted also.We have left a voice mail message for Mrs*** and now this morning she has returned our call and scheduled to come in and let us inspect the vehicle with her for the damageWarranty does not cover for damage to a component. SincerelyBob C**
Revdex.com:I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
The customer purchased a used vehicleShe has driven the vehicle for months with out a reported tire issue\concern The tires on the vehicle were new tires when she purchased the vehicle. They elected to take the offer on the trade from that dealership that penalized themthank youbob c**
We have removed *** ***'s email address and phone numbers from our customer records database.I have attached documentation in that regard. Please note the area in the middle of his customer record stating opt out: mail, phone, and email.I do not believe any associated vendor with us has
his information since we do not sell our customer's information. Some vendors may have his information (bank, manufacturer, etc)This we cannot control since these records are necessary for credit and/or issuing recalls or safety notices associated with the vehicle.I will work with our business development office to help ensure that we keep Mr***'s information within our establishment.If you need further assistanceplease reach out to *** ***, Business Development Director of MAG.His direct number is 614-389-5745.Thank you for bringing this issue to my attention.*** ***General ManagerMidwestern Auto Group
The ultimate problem is that my hood is showing that it was not properly closedIt is clearly stated that at the time of service, there was activity involving my hoodBefore I brought my car to this business, I had no issue with my hood being closed properlyAfter the mechanic performed the oil change and diagnostic of my leak, I had a warning light showing my hood is still openI immediately notified the employee who returned my car to me, he told me to return the following Monday. When I returned Monday, you stated that the mechanic was not availableI made an appointment, and when I returned for that appointment, I was told that the problem is a coincidenceUltimately, your mechanic opened my hood to perform a service, and my car is now showing that the hood has not been properly closedThis must be fixed since it is a result of the service you performed.
Regards,
*** ***
The sensor that is bad is sensor 1, bank Before the catalytic converter so why is this an issue? So what you are saying is that the other places are wrong, you are right and now it's in a different place harder to get to?
Good Afternoon,The customer was advised before he ordered the part that it was not returnableThe part had been researched by the customer before it was ordered at that time they were advised that the part could take up to months and it was not returnableWhen he did order it he was again
advised that it was a non returnable part .We were updated Friday 9/29/that the expected delivery was 10/13/The refund that was mentioned would only be done if 1) BMW could not supply the part that was ordered2) If BMW would cancel the order for the customerWe have reached out to BMW to try and cancel this order for them and they advised that it could not be canceled
Tell us why here...Mr *** purchased a Certified Pre Owned BMW 328XI from our dealership on April 20th , The purchase price was $27,(before tax and carrying over neg equity from trade) We needed to replace wheels due to curb rash Once the new wheels and tires
were installed, the vehicle was delivered to Mr *** home in Findlay, OH In the coming days, Mr *** expressed a concern for the engine sounding noisy He was assured that the vehicle was under manufacturer warranty and would be repaired, should there be a problem Mr *** chose to take the vehicle to the local BMW store, *** BMW After a thorough inspection, it was determined that the car was functioning as it should by *** BMW 's service department No repairs necessary Mr *** reached out to us here at MAG BMW of Dublin to discuss his options We first offered to take his vehicle in on trade and suggested he may want to look at a 335xi By moving into the larger engine this may eliminate his concerns We did offer some payment options on that in stock vehicle Mr *** declined because it was outside of his budget We then urged Mr *** to visit our website and consider the possibility of changing to another manufacturer, as we are part of an auto group and represent brands Mr *** declined and advised us that he would simply like to bring the car back We offered Mr *** an above market value for his car of $24,whether he trade it in on something different or we would buy it from him It was explained that at that time he would need to satisfy any remaining balances he may have on his existing auto loanMr *** declined our offer on assisting him in a trade, as well as buying his vehicle
Did anyone from our organization reach out to you?I was out of the office last week when I first received this notice.Thank you-
In the center of the attached screenshot is a field that reads "On DNC List: No." DNC List stands for Do Not Call List, so they have not made the change I requested
Hello , My name is Bob C** I am the service director of service sales We changed the oil in the clients vehicle and reset the service light for the oil service on 10/29/invoice ***The customer returned on 11/07/advising the check engine light had came on, there was a oil
leak since the oil service, water leaking onto feet on the drivers left leg are and replace the right front tire with the spare tireThe engine light was a catalyst fault for the lean mixture and a fault for the evap system for a gross leak we found the fuel cap looseWe tightened the fuel cap and cleared the faults, we found the right sunroof tube had came off of the body and we reattached it, we swapped the tire as per there request and cleaned the residual off of the bottom of the lower shield ro ***The customer returned 12/17/with a complaint of oil dripping on to there garage floorWe brought the vehicle in and found wetness off of the lower shield againThis time we removed the shield to perform a inspection of underneathWe determined that the oil pan and a power steering hose are causing a leaking of there respective fluidWe contacted the client and provided a estimate for repair.When performing the oil service the lower shield does not need to be removed there is a access cut out to drain the oilThe oil pan with the expectation of the drain plug being removed to drain the oil is not contacted by the technicianThe oil leaking is caused by age of the sealant\gasket on itThere vehicle is a with 108,miles on itOur estimate for the repair included a 20% discount on parts and labor this is due too the age and mileage on there vehicleThe previous work performed in ro was for a oil service , diagnosis and repair for a head lamp flickeringWe also replaced the spark plugs, the strut rod bushings and the BMW badges on the hood and trunk lidThere was nothing done for a light on in the dashThe customer had not been back since 09/17/2015Based on inspection and review I find no improper repair or procedure performed in there visitsThe customer has had someone come in and talk to the BMW service manager about this concernThe BMW service adviser has also spoken to this gentleman and Mrs.*** about there vehicle
I have not been contacted by anyone from Midwestern Auto Group
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Good morning,I have reviewed the customers concern and have found that the vehicle has had a aftermarket catalyst installed on the vehicleThe position of the part needed replaced is in a different position then originally would be with the factory catalyst The technician attepted to
remove the part and was not able to do soThe charge that was given was to verify the concernIt is a possibility that the osensor that needs replaced will not be under warranty if it is not a oem partThe part needs to be removed to be able to confirm if it is still the orginal partThe additional labor to remove needed componets to gain access is do the vehicle have a non factory part installed on the carI will be more the happy for the customer to return to the dealership and show the customer why the additional time is neededThank youservice manager MAG BMW of Dublin