Pawn 1st

Hello,We have checked all of our records and were not notified or aware of the bankruptcy.The money is being transferred back into the bank accountThe account with us will now show as bankruptcy status.We are sorry for the trouble and that you are experiencing troubled timesWe wish you well in the future.Take care

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,Your loan on the watch and ring expired on June 30, We do have a day courtesy period after a loan defaults before we expire the loan completely and place for saleAfter the days we must sell the itemThis is how our business works and how we stay in businessYou came in to
retrieve your items a month and a half after they had expiredThe watch hadn't sold yet however the ring did. It is unethical to call a customer after purchasing an item especially jewelryIf the purchaser offered to another for the purpose of marriageAre they supposed to ask for it back? We also must take into consideration the privacy privileges of our purchasing customer We are sorry you lost track of your loan due date and for your loss, however threatening our company with continuous review harassment is a waste of timeWe have done nothing wrong.Take care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I didnt agree with there response about it possibly being used as a wedding ring and that I wouldnt like it if I had to give it back ....that nugget ring was my fathers who past away and that is the only thing I had to remember him by my stepbrother took everything else he owned .I took the nugget ring and my mother gave me the original engagement ring from my parents and let me take the diamonds out of it and put them into the nugget ring so that is what I did ,so I hope you can understand why I would have appreciated a phone call from the pawn shop to remind me that the ticktet had expired and I would have gladly went in and either renewed it or picked it up but now im left without anything and I dont think its fair
Regards,
*** ***

Hi ***,This is a difficult situation and one that we rarely encounterOur pawn waiver covers us from instances such as this because people have broken items on the trip home then will try to hold us accountableWe wrap all fragile items to protect them from damage and did not do this on
purposeIn this case it is hard to determine who was at faultEither way we would like to work with you to recover your loss. Please take the lamp to three antique dealers as you stated and get the monetary value before it was damagedPlease visit our metro location and provide proof of your evaluations to the managerWe will take into consideration the emotional value and the antique dealers value to determine a suitable amount of reimbursement. We are very sorry this happened and hope to see you soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved. All actions completed and the company has agreed to my original terms of correction.  Thank you for your assistance Arizona-Revdex.com!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I would appreciate if this is done right away as the debt that this transaction has caused I need tk resolve 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Carnella G**

Hello,We have checked all of our records and were not notified or aware of the bankruptcy.The money is being transferred back into the bank account. The account with us will now show as bankruptcy status.We are sorry for the trouble and that you are experiencing troubled times. We wish you well in...

the future.Take care

Hi P[redacted]The loan amount was $60. The amount paid was $84.10. The $24.10 is broken down below:1) 26% interest which equals $15.60. (All loans paid off in the first 60 days have a 26% interest rate.)2) Set up fee of $5.00.3) $3.50 police ticket charge.The amount that we charged is correct per the...

Arizona Statutes. Take care

[redacted],The number you have provided is disconnected. Can you please resubmit an active number.  Thank you

Hi [redacted],This is a difficult situation and one that we rarely encounter. Our pawn waiver covers us from instances such as this because people have broken items on the trip home then will try to hold us accountable. We wrap all fragile items to protect them from damage and did not do this on...

purpose. In this case it is hard to determine who was at fault. Either way we would like to work with you to recover your loss. Please take the lamp to three antique dealers as you stated and get the monetary value before it was damaged. Please visit our metro location and provide proof of your evaluations to the manager. We will take into consideration the emotional value and the antique dealers value to determine a suitable amount of reimbursement. We are very sorry this happened and hope to see you soon.

We have handled this issue directly with Dwayne and have come to a mutual settlement.

Ms. [redacted],I received the Revdex.com complaint you filed, and we’re sorry you felt that action was necessary. We apologize if you felt our collector was impolite.  Having reviewed the file I am able to confirm that his actions were appropriate for the situation as...

explained below.  Although you gave the vehicle to [redacted] as part of a transaction with them on November 29th, for reasons unknown they did not pay off your loan until December 30th.  You first informed us that [redacted] had possession of the car on December 3rd.  Once we were aware of your transaction with the dealership we tried contacting them on numerous occasions for the settlement. They said they would get back to us but never did. Ultimately all responsibility remains with you until the loan and interest is paid off in full. This is an out of the ordinary situation where you attempted to pass on the loan responsibility to another party which can cause confusion and problems. It is difficult for both of us when a third party, over which we have no control, breaks its’ agreement with you and causes the loan to become past due. This was the reason for our urgency in contacting you. This loan accrues interest daily, so it is in your best interest that we have communication.We were able to reach the dealerships general manager on Monday December 29th, and he sent a check for the full amount overnight, which was received December 30th. It is important to know that the loan was roughly 3 weeks past due and they paid the full amount  including interest to the current date. They were clearly having internal issues with processing this payoff and unfortunately it impacted both of us.I want to ensure you that the account is now settled and hope you have a wonderful holiday season.I have also attached a copy of the invoice and check they sent, for your personal records. If the Revdex.com doesn't allow you to download the attachment please email me so that I may send you a copy. Take care[redacted]

Hi P[redacted]
The loan amount was $60. The amount paid was $84.10. The $24.10 is broken down below:
1) 26% interest which equals $15.60. (All loans paid off in the first 60 days have a 26% interest rate.)
2) Set up fee of $5.00.
3) $3.50 police ticket charge.
The...

amount that we charged is correct per the Arizona Statutes. Take care

Hello [redacted],Your loan on the watch and ring expired on June 30, 2015. We do have a 10 day courtesy period after a loan defaults before we expire the loan completely and place for sale. After the 10 days we must sell the item. This is how our business works and how we stay in business. You came in to...

retrieve your items a month and a half after they had expired. The watch hadn't sold yet however the ring did. It is unethical to call a customer after purchasing an item especially jewelry. If the purchaser offered to another for the purpose of marriage. Are they supposed to ask for it back? We also must take into consideration the privacy privileges of our purchasing customer.  We are sorry you lost track of your loan due date and for your loss, however threatening our company with continuous review harassment is a waste of time. We have done nothing wrong.Take care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I didnt agree with there response about it possibly being used as a wedding ring and that I wouldnt like it if I had to give it back ....that nugget ring was my fathers who past away and that is the only thing I had to remember him by my stepbrother took everything else he owned .I took the nugget ring and my mother gave me the original engagement ring from my parents and let me take the diamonds out of it and put them into the nugget ring so that is what I did ,so I hope you can understand why I would have appreciated a phone call from the pawn shop to remind me that the ticktet had expired and I would have gladly went in and either renewed it or picked it up but now im left without anything and I dont think its fair .....

Regards,

[redacted],We've tried to reach you several times to discuss this, with no success using the phone number you provided.  Can you provide a best number to call, and a time when you can be reached? Thank youDistrict Manager[redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A phone call will not resolve this issue. However the discussion during the phone call may resolve this issue. If Pawn 1st and I can come to an agreement then I will follow up with the Revdex.com and consider this issue closed to my satisfaction.My phone number is [redacted] and I can be reached anytime please do leave a message should I not answer. Also I can be reached at [redacted]

Regards,[redacted]

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] came into our [redacted] location on 1/29/13 and took out a loan. She made payments on 2/27/13 and 3/29/13. [redacted] defaulted on her loan on 4/28/13. After she defaulted on her loan we attempted to contact her on numerous occasions, on the phone number she had provided...

on her application. Then we spoke on 7/22/2013, [redacted] told us she was in [redacted] and was unable to settle the debt at that time. After many failed attempts at contacting [redacted], she contacted us on 8/14/2014 and asked for a settlement offer on her loan. A manager had to approve a settlement. We attempted to contact her on 8/14/2014 with a settlement offer. [redacted] did not answer and we were unable to leave a message due to her message service. We have left a voice mail on 8/27/2014, left a message with a male on 8/28/2014, and on 9/2/2014 [redacted] stated she would call us back because she was in a meeting. [redacted] failed to call us back to work out a settlement. I am withholding actual figures for privacy reasons. [redacted] must call us at [redacted] for a settlement offer.