Pawn King

Initial Business Response / [redacted] (1000, 6, 2016/04/05) */ We have a day exchangeThe customer bought the merchandise in AugustI spoke with the customer days after purchased his drillI offered an exchangedays after I offered the exchange is when the customer came in to get the exchangeDuring the days customer did not contact me or let me or a member of my staff know his intentions to return nor did the customer contact me or a member of our staff to let anyone know that there was something preventing them from coming in during this time Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the sales person times at the store to prevent thisEach phone call I asked him to please let management know of the situationas I mentioned in the complaint all she (the manager) had to do was call her employee and he would have explained all the phone calls and attempts to keep this from happeningThe first time I spoke to her I asked her to contact the sales person and she told me he wouldn't be in for a couple daysI asked her if she would ask him about this and IF she had, we wouldn't be doing this! I would ask you to ask her to contact her sales person and he can explain all that I am telling youAnd as for an exchange she offered me, that was less than days.and IF again she would have talked to her employee as I asked her to a refund would have been the smart thing to do I want someone to talk to the sales person and we can get this over with, Please!

The customer sold her rings to us for $on July 2nd She put them on layaway for days She paid for a two week extension on 7/(days late) She paid for another two week extension on 9/(over days late) The customer was called multiple times from 9/- 10/ The customer reported that her husband did not give her the messages when she inquired about the rings yesterday Her last two week extension expired on 9/ We held her items for her as a courtesy until 10/ At that point we expired her layaway and priced the rings for retail, $ As an additional courtesy we offered a 50% discount to her if she wanted to purchase them We feel that we have given this customer many opportunities and many special considerations and owe her nothing further at this time

***, He has paid all the term fees in full owed to [redacted] ***The staff who he he refers to in his complaint is no longer thereI have included the F.A.A/ Blue Moon lease and early termination forms which he e-signed that state that subletting is not allowed and the amount he would owe for early termination based on the option he chose at move inAlso, I have included his Notice to Vacate FormThanks, Linda Linda Hullen, District Manager, Florida Region [email protected] Narragansett Bay Drive Tampa, Florida Tel813-331- E-Fax: 866-853- www.adaraliving.com

After reviewing the complaint, Mr [redacted] 's customer history, and the history of the item in question, Pawn King was well within in right to take possession of his gold chain and sell it Mr [redacted] originally came in to "Pawn" his gold chain using our Layaway/Buyback service on June 19, The due date for the item to be picked up was days later, July 19, He was given a grace period of days and came in to extend the due date by days on July 24, This brought his due date to August 18, He was informed that he needed to pay for extensions on or before the due date and he was also informed that the Due Date is extended by days No matter which day the payment is due, the Due Date is what gets extended When Mr [redacted] did not pick up his item on August 18, 2017, he was contacted by an employee who once again granted a grace period to Mr [redacted] On August 22, 2017, days past the due date, Mr [redacted] was, once again, allowed to pay to extend his due date He paid his fee which brought his due date to September 17, Again, it was explained to him that extending the due date is to be done before the item is due to be picked upMr [redacted] again did not pick up his item by the due date He was contacted on September 18, 2017, because his Due Date was September 17, which was a Sunday and the store was closed Pawn King will not penalize a customer for not meeting their obligation to pick up an item if the item is due to be picked up on a day the store is not open Mr [redacted] was under the impression that his item was due on the 19th of each month Our employee explained that extensions are for days and that the item was due on the 17th because of the extensions he paid during months with days Because of the "misunderstanding" of the due date, once again, MrHarriot was allowed to pay to extend his due date by days It was explained to him by the employee that the item was due October 17, and that he could not longer be given extra time if he did not pick up his item by the due dateOur employee tried to get in contact with Mr [redacted] but he was unreachable on October 17, With approval from upper management, and since Mr [redacted] was previously under the impression that his due date was the 19th of previous months, we did not expire his item until October 19, Pawn King sent his jewelry to be scrapped When Mr [redacted] contacted the store on October 21, which was days past the due date, explained that he was out of town, and once again he did not have the intention of picking up his item, but wished to extend the due date The employee called a manager because the item was expired Although our POS system did not reflect it, the jewelry was already sent out to be scrapped because it was legally Pawn King's item Once an item is sent out to be scrapped, the process cannot be stoppedWhile we understand that Mr [redacted] 's jewelry had sentimental value, the policies that we have in place are in place for a reason He was given approval to go against policy on multiple occasions Even the final time, when our employee could not contact him, he was given extra time His Final Due Date, which was on the receipt he was given on September 19, 2017, was October We didn't expire his item until October 19, even though we were unable to make contact with him We met our obligation, and then some Mr [redacted] is not the only customer who has had a difficult time picking up an item on time and he will not be the last Pawn King has policies in place to protect us and to attempt to provide good customer service Some customers attempt to take advantage of the fact that we will sometimes go against policies If they are taking advantage or abusing the privilege that is afforded to them when we make a decision that is against policy, we can no longer consider them a good customer Mr [redacted] was warned multiple times He acted on his item past the due date multiple times Pawn King feels his complaint is unwarranted It is unfortunate when a customer cannot pick up their item Ideally, every customer picks up their items on time, but with stores and thousands of customers each month, it is inevitable that some items do not get returned to customers who cannot meet their obligation If you have any further questions regarding this matter, please feel free to contact me Thank you for your time Regards, Rich B [redacted] Director of Operations Pawn King Corp

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is a copy of all transactions if you noticed some of the dates or past the days that they were actually do because of the grace fear that they give you so I've made multiple payments on this item Passed the due today I did call and speak to somebody and he told me what day to be in by to pick up my item if they tried to call in between the times when I did not have a phone temporarily because of it breaking they know that I would have been there to pick it up or make a payment prior to the end of the grace period like I have as you seen in the documents provided above I've always made the payments prior to the greatest prior to ending this is an item that I made multiple payments on and somewhere within the graceThat's why I sent this document to prove that I did make arrangements before that this time was not any different than any other time they were getting their money but now they refuse to give me my necklace when I have all the money for them Regards, [redacted]

Revdex.com: I made a mistake on the address for this complaint and have submitted a second complaint to resolve the mishapThe complaint is still in effect, and has not been resolvedI am sorry for the mishap Regards, [redacted]

Sent: Tuesday, August 30, 4:PM Subject: FW: Revdex.com Complaint #***, Champion Oaks, *** ***, *** ***
Our onsite team has worked diligently to address the alleged pest control complaints of Ms*** with no evidence of an infestation. We have offered on several occasions to release her from her lease agreement however she has stated she is undecided on what she wishes to do. At this point it is our position that we have exhausted our efforts in assisting her. We will continue to provide a comfortable living environment and address any issues as they ariseSincerely, Tina *** | Legal & Resident Relations tina.***@adaracommunities.com P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

I have purchased several fire arms in the passed few months I have always got a great deal the staff treats me more as a family member than a customer I would recommend any one I know to go there and I have I want to thank the staff for the great service I have recieived and look forward to doing more business with them

Revdex.com:
This letter is to inform you that Adara Communities has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/and assigned ID ***
Regards, After speaking to manager of the business we have made progress
to resolve a few issues that may have had a lack of communication not only by the tendent (me) and the office employeesWe are working together to resolve the issue in a matter of days! Thank you

From: Tina Rivera [mailto:[email protected]] Sent: Monday, November 14, 11:AM To: drteam ; [email protected] Subject: Revdex.com Case # - Adara Communities, PP, Julia W *** Unit Complaint ID Good Morning Ms***
Thank you for contacting Adara Communities via the Revdex.com. We are sorry to hear of the frustrations you have experienced. Your email has been sent to Jack *** for review and handling. Jack will work with you and the onsite team towards a resolution. Sincerely, Tina Rivera | Legal & Resident Relations [email protected] P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

We are currently investigating the allegations in the complaint and will update you accordingly

Sent: Friday, October 07, 3:PM Subject: Revdex.com Complaint, Yaminah * *** , Unit ***, Emery Bay #*** Dear Yaminah, We are very sorry to hear that you have experienced issues with the processing of your payment. We will look into this and have the community manager reach out to
you We do not have information on the moment as to what happened with your payment but we assure you we are not in the business of being deceitful. Our goal is to serve you for years to come. We will do all we can in our control to have your funds released if that is in orderAt this point it is difficult issue a statement without having researched your allegations. Sincerely, Tina Rivera | Legal & Resident Relations [email protected] P.OBox | Houston, Texas Tel800-711-| Fax: 888-404-| www.adaraliving.com

Thank you for contacting Adara Communities. We will look into this immediately and facilitate any repairs necessary. Tina ***Legal & Resident Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   This is a copy of all transactions if you noticed some of the dates or  past the days that they were actually do because of the grace fear that they give you so I've made multiple payments on this item Passed the due today I did call and speak to somebody and he told me what day to be in by to pick up my item if they tried to call in between the times when I did not have a phone temporarily because of it breaking they know that I would have been there to pick it up or make a payment prior to the end  of the grace period like I have as you seen in the documents provided above I've always made the payments prior to the greatest prior to  ending this is an item that I made multiple payments on and somewhere within the grace. That's why I sent this document to prove that I did make arrangements before that this time was not any different than any other time they were getting their money but now they refuse to give me  my necklace when I have all the money for them Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Adara has since sent me a bill that makes no sense, even in the context of their position, and has little to no explanation of the charges. I do not anticipate resolving this complaint through this channel, so you may close it. 
Thank you, Revdex.com, for your attempts to resolve this.

After reviewing the complaint, Mr. [redacted]'s customer history, and the history of the item in question, Pawn King was well within in right to take possession of his gold chain and sell it.   Mr. [redacted] originally came in to "Pawn" his gold chain using our Layaway/Buyback service on June...

19, 2017.  The due date for the item to be picked up was 30 days later, July 19, 2017.  He was given a grace period of 5 days and came in to extend the due date by 30 days on July 24, 2017.  This brought his due date to August 18, 2017.  He was informed that he needed to pay for extensions on or before the due date and he was also informed that the Due Date is extended by 30 days.  No matter which day the payment is due, the Due Date is what gets extended.  When Mr. [redacted] did not pick up his item on August 18, 2017, he was contacted by an employee who once again granted a grace period to Mr. [redacted].  On August 22, 2017, 4 days past the due date, Mr. [redacted] was, once again, allowed to pay to extend his due date.  He paid his fee which brought his due date to September 17, 2017.  Again, it was explained to him that extending the due date is to be done before the item is due to be picked up. Mr. [redacted] again did not pick up his item by the due date.  He was contacted on September 18, 2017, because his Due Date was September 17, which was a Sunday and the store was closed.  Pawn King will not penalize a customer for not meeting their obligation to pick up an item if the item is due to be picked up on a day the store is not open.  Mr. [redacted] was under the impression that his item was due on the 19th of each month.  Our employee explained that extensions are for 30 days and that the item was due on the 17th because of the extensions he paid during months with 31 days.  Because of the "misunderstanding" of the due date, once again, Mr. Harriot was allowed to pay to extend his due date by 30 days.  It was explained to him by the employee that the item was due October 17, 2017 and that he could not longer be given extra time if he did not pick up his item by the due date. Our employee tried to get in contact with Mr. [redacted] but he was unreachable on October 17, 2017.  With approval from upper management, and since Mr. [redacted] was previously under the impression that his due date was the 19th of previous months, we did not expire his item until October 19, 2017.  Pawn King sent his jewelry to be scrapped.  When Mr. [redacted] contacted the store on October 21, which was 4 days past the due date, explained that he was out of town, and once again he did not have the intention of picking up his item, but wished to extend the due date.  The employee called a manager because the item was expired.  Although our POS system did not reflect it, the jewelry was already sent out to be scrapped because it was legally Pawn King's item.  Once an item is sent out to be scrapped, the process cannot be stopped. While we understand that Mr. [redacted]'s jewelry had sentimental value, the policies that we have in place are in place for a reason.  He was given approval to go against policy on multiple occasions.  Even the final time, when our employee could not contact him, he was given extra time.  His Final Due Date, which was on the receipt he was given on September 19, 2017, was October 17.  We didn't expire his item until October 19, even though we were unable to make contact with him.  We met our obligation, and then some.  Mr. [redacted] is not the only customer who has had a difficult time picking up an item on time and he will not be the last.  Pawn King has policies in place to protect us and to attempt to provide good customer service.  Some customers attempt to take advantage of the fact that we will sometimes go against policies.  If they are taking advantage or abusing the privilege that is afforded to them when we make a decision that is against policy, we can no longer consider them a good customer.   Mr. [redacted] was warned multiple times.  He acted on his item past the due date multiple times.  Pawn King feels his complaint is unwarranted.  It is unfortunate when a customer cannot pick up their item.  Ideally, every customer picks up their items on time, but with 10 stores and thousands of customers each month, it is inevitable that some items do not get returned to customers who cannot meet their obligation.  If you have any further questions regarding this matter, please feel free to contact me.  Thank you for your time.  Regards, Rich B[redacted]   Director of Operations Pawn King Corp.

Good morning Revdex.com. I appreciate the Revdex.com bring this complaint to my attention. Pure Energy Window Company was founded 13 years ago on the one simple principal, Do The Right Thing! Whether we are dealing with the employees that work at Pure Energy, the customers that trust us to...

replace their windows or the associations/management companies that allow us to work in their complexes, we do our very best to always do the right thing! Unfortunately, in this circumstance there seems to have been a misunderstanding with a particular employee that went into the [redacted] in Wixom, Michigan. As the owner of Pure Energy Window Company, I have personally reached out to [redacted] with the Leadership Management Company to personally apologize for this misunderstanding and great inconvenience. I have assured her that this problem will never happen again. I have also assured her that I would personally write a letter of apology to the Association Board in hopes that they would reconsider their Revdex.com complaint.In the end, Pure Energy is about doing the right thing as evidenced by our over 70 five-star reviews on the Revdex.com website alone not to mention the many other positive reviews on Google, Yellow Pages and numerous other sites throughout the internet. I am personally available if any further contact or explanation is needed. Thank you for your time and continued support within the home improvement industry! [redacted] Pure Energy Window Company[redacted]

[redacted], He has paid all the term fees in full owed to [redacted]. The staff who he he refers to in his complaint is no longer there. I have included the F.A.A. / Blue Moon lease and early termination forms which he e-signed that state that subletting is not allowed and the amount...

he would owe for early termination based on the option he chose at move in. Also, I have included his Notice to Vacate Form. Thanks, Linda Linda Hullen, District Manager, Florida Region [email protected] 6359 Narragansett Bay Drive Tampa, Florida 33615 Tel. 813-331-5365  E-Fax: 866-853-5934  www.adaraliving.com

Initial Business Response /[redacted] 5, 2017/07/06) */
Re: Case# [redacted] Joeseph [redacted]
Mr. [redacted] visited our Pawn King location in Merrillville Indiana on June 19th, 2017 to retrieve items. Upon receiving said items he told us that they were not his, and accused us of switching the...

items, as is stated in his complaint.
As we explained to [redacted], Pawn King follows all legal stipulations demanded of our industry, and we take great pride in our integrity and customer service. All items that are brought into the shop, be them for loan or purchase are uploaded to a national police database called Leads Online. Make, model, item descriptions, and serial numbers are uploaded nightly from our computers. These records cannot be altered once they in our system, nor after they are uploaded to Leads Online. This uncompromising method of tracking ensures that all items that are brought to the shop are exactly the items that we return to our valued customers.
Mr. [redacted] insisted that we had changed the serial numbers for these items in our system, despite having explained that we are unable to do so. No member of our staff at any time became irate, or yelled at [redacted]. Nor did any member of our staff behave as [redacted] claims. Pawn King has twenty years in customer service, we pride ourselves at treating every visitor to our establishment with the dignity that they deserve and always seek to ensure everyone leaves happy with their experience.
Despite presenting [redacted] with evidence to the contrary of his claims, he remained adamant in his position. As a show a good faith to Mr. [redacted], and in honor of his history with our company, the store manager of the location gave [redacted] brand new items to replace the controller and headset he claims were not his. Pawn King replaced these items despite his general poor attitude towards our staff, and being presented with ample proof that the items he states were not his were in fact the original items.
As for [redacted]'s desired resolution: As per the contract agreement which [redacted] signed, and our records being inconsistent with his claims, we do not feel he is owed any compensation other than he has received already. He signed the contract agreement with Pawn King stating he knew full and well the terms and interest charges he would incur; and in retrieving said items [redacted] also signed stating that he received the items and they were to his agreement.

We are not addressing this any further and we are prepared to defend the same when necessary.