Pawn King

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  A *year* after I filed my complaint, the apartment company says they are not responsible for the actions of their employees because "they are no longer employed?"  I find this to be extraordinarily convenient for them, and entirely unsatisfactory for me.
Regards,
[redacted]

Hello, we have discussed this directly with the complainant and we are providing a full refund due to her unsatisfactory experience.  We are confident that had she of brought this to our attention prior to vacating, we would have been able to retain her as a resident.  We are saddened to...

have lost her and wish her the very best in her future endeavors. A full refund will be processed within 30 days. Tina [redacted] Legal & Resident Relations

Sent: Monday, February 06, 2017 11:10 AM Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Good Afternoon, we have addressed this with the complainant and will not be discussing it any further. His acknowledgment of the same is below.

The customer sold her rings to us for $200 on July 2nd 2015.  She put them on layaway for 30 days.  She paid for a two week extension on 7/29 (13 days late)  She paid for another two week extension on 9/2 (over 30 days late).  The customer was called multiple times from 9/16 -...

10/9.  The customer reported that her husband did not give her the messages when she inquired about the rings yesterday.  Her last two week extension expired on 9/16.  We held her items for her as a courtesy until 10/9.  At that point we expired her layaway and priced the rings for retail, $1069.  As an additional courtesy we offered a 50% discount to her if she wanted to purchase them.  We feel that we have given this customer many opportunities and many special considerations and owe her nothing further at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  There is evidence of infestation all over the complex. The management has entered my home and informed me that there is an infestation. They are the reason I know what bat bugs are. They have offered to throw out my couch and brand new mattress and replace it with a used couch and an air mattress. They have inspected and  initiated the fumigation process. Why inspect and spray if there was no evidence. Maintenance and management have inspected  several times. Now I am stuck wondering what I'm going to do about my clothing, what I'm going to do about furniture.. Etc if I do move. Not to mention I was told the fumigation would take 3 sprays so if I do decide to move I could possibly still have eggs or bugs in the few things I have left. I have pictures and witnesses to attest to the evidence of infestation. I've asked  several times to file a claim to at least recover something to move forward to no avail. The district manager just showed up to my door with no proper notice and was more concerned with my possible move out date than addressing the issue. It felt more like retaliation than resolution. I'm ready to sue at this point. This is simple. All I ask is that I'm  compensated for my losses property and time I could not sleep in my home. Simple insurance claim. If this is not addressed properly I will consult legal representation. This is ridiculous. I can't even sleep in the apartment that I pay for and I'm getting the run around.
Regards,

Initial Business Response /* (1000, 6, 2016/04/05) */
We have a 30 day exchange. The customer bought the merchandise in August. I spoke with the customer 60 days after purchased his drill. I offered an exchange. 150 days after I offered the exchange is when the customer came in to get the...

exchange. During the 150 days customer did not contact me or let me or a member of my staff know his intentions to return nor did the customer contact me or a member of our staff to let anyone know that there was something preventing them from coming in during this time.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the sales person 3 times at the store to prevent this. Each phone call I asked him to please let management know of the situation. as I mentioned in the complaint all she (the manager) had to do was call her employee and he would have explained all the phone calls and attempts to keep this from happening. The first time I spoke to her I asked her to contact the sales person and she told me he wouldn't be in for a couple days. I asked her if she would ask him about this and IF she had, we wouldn't be doing this!
I would ask you to ask her to contact her sales person and he can explain all that I am telling you. And as for an exchange she offered me, that was less than 60 days.and IF again she would have talked to her employee as I asked her to a refund would have been the smart thing to do.
I want someone to talk to the sales person and we can get this over with, Please!

Revdex.com:
I made a mistake on the address for this complaint and have submitted a second complaint to resolve the mishap. The complaint is still in effect, and has not been resolved. I am sorry for the mishap
Regards,
[redacted]