Paychex, Inc.

Thank you for your inquiry regarding [redacted] Services. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. I have been in contact with Mr. [redacted] regarding his request for a refund of the penalty he was assessed. I agreed to refund Mr. [redacted] $336.11. Mr. [redacted] advised me he preferred we issue a paper check instead of an ACH deposit to his bank account. A request for the check was submitted and approved. The check is being processed, and I contacted Mr. [redacted] today. He advised he has not yet received the check, but he will send me an email when he does. I will follow up with Mr. [redacted] until he has received the check and make sure he is entirely satisfied with the resolution.  I believe this complaint will be resolved shortly, and Mr. [redacted] promised to rescind the complaint once he receives the check. If you have any additional questions, please feel free to contact me via email at d[redacted]@paychex.com, or by phone at ###-###-####.   Sincerely,  Deborah [redacted] Client Services Supervisor

Please review the attached document.Kind regards,Mieux [redacted] Paychex Client Relations/Client AdvocateThank you for your inquiry regarding [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. We...

spoke with [redacted], owner of [redacted], on November 11, 2016. Mr. [redacted] expressed his dissatisfaction with our sales representative, who Mr. [redacted] felt did not fully or properly explain the retirement plan through Paychex or the fees related to the plan. Mr. [redacted] sent us a letter on November 15 asking us to cease the transfer of the 401(k) plan, and also to terminate the plan effective December 31.  We informed Mr. [redacted] that we would credit his account all setup fees previously paid, along with any additional 401(k) setup fees related to the plan. We further informed him that we'd waive December's base administration fee, and we would credit his account the $1,200 transfer fee as well.  We apologized to Mr. [redacted] for any confusion or frustration he experienced with our service. We will terminate the plan on December 31, 2016, as he requested. We believe we've resolved this situation to the client's satisfaction and consider the matter closed. Of course, if you have further questions or need additional information, please contact me at 800-472-0072, ext. [redacted], or [redacted] Sincerely,  Jennifer [redacted]  401(k) Client Relations Account Manager II

At this time, Paychex terminated the 401(k) plan effective June 30, 2017. Paychex has also reimbursed your company for all setup and administrative fees collected, as well as salary deferrals totaling $502.45. The 401(k) department did not receive your request to terminate the plan until June 23,...

2017. If you have questions, please call us at ###-###-####. Representatives are available Monday through Friday between 8:00 a.m. and 8:00 p.m. ET. Sincerely, Paychex Retirement Services

Thank you for your inquiry regarding [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] stated they were billed for services not rendered.As of this date, [redacted]...

[redacted] account was coded Lost and refunds were issued. We have tried multiple times to speak to client and they will not return our call.I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-####.Sincerely,Kevin B[redacted]District Sales ManagerPaychex

Thank you for your inquiry regarding [redacted] R [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] R [redacted] stated he was not using our Time and Attendance Essentials...

product but was being charged monthly for the service none the less. He also stated he was unable to get assistance in cancelling the product  As of this date, one of our Support Supervisors has been in contact with the client directly over the phone and has cancelled the product and submitted a credit for $118.I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-####.  Sincerely,  Leigh H[redacted] Manager, Paychex Online Services

March 21, 2017Revdex.com, Inc.100 Bryant Woods SouthAmherst, NY 14228Attn: Beth, Compliant HandlerRe: *Case. *Dear Beth:Thank you for your inquiry regarding our client Larry [redacted] and [redacted] ("[redacted]"). Paychex takes complaints from our clients very seriously, and we appreciate the...

opportunity to help resolve any disputes that may occur.The [redacted] 401(k) plan began with Paychex on November 16, 2016, and was canceled within the same month. Paychex attempted to collect $418.34 for the setup and monthly fees on November 14, but Mr. [redacted] requested a stop payment with his bank, and the funds were returned to the [redacted] bank account on November 16. Mr. [redacted] was charged a $30.00 fee for the stop payment. Paychex successfully collected $333.34 from the [redacted] bank account on February 17, 2017, but after speaking with Mr. [redacted] we credited this amount back to him on March 17. We also waived the monthly billing for March and advised that nothing additional was to be collected moving forward, including the setup fees.[redacted] also started with the Paychex Handbooks Service on November 17, 2016, but canceled this product on November 23. There was an erroneous charge of $1,000.00 for the setup fee on November 18, which Mr. [redacted] worked with his credit card company to have reversed. There have been no additional charges for the Paychex Handbook Service since then, and nothing will be collected moving forward.After speaking directly with Mr. [redacted], he stated that he would like to be reimbursed for the $30.00 stop payment fee from his bank, and the $27.00 he spent faxing documents to have the billing issues settled. Paychex has submitted a request to issue a check to Mr. [redacted] for these amounts, which should be mailed within the next few days.At this time, we believe Mr. [redacted]'s complaint to be resolved. If you have questions, please contact me at 800-472-0072, ext. *Sincerely,Joshua *Paychex 401(k)/S125 Client Relations Management

Thank you for your inquiry regarding [redacted] an employee of [redacted]. Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. Please accept my sincere apology...

on behalf of Paychex to Mr. [redacted] for his troubles accessing his paystubs online.
We contacted Mr. [redacted]’s employer, who confirmed that she would contact us if she were unable to resolve Mr. [redacted]’s concern. We have not heard back from our client and, therefore, assume she was able to help Mr. [redacted].
I regret any inconvenience this matter may have caused. If you require additional information or have any questions regarding this complaint or Paychex’ resolution of this complaint, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Senior Client Relations Analyst

Thank you for your inquiry about [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Our client made a state change with his business on April 1, 2016. Paychex did not update our...

client’s record to show the move from Massachusetts to New Hampshire until January 1, 2017. As a result, we remitted unemployment taxes to the incorrect state on behalf of our client from April through December 2016, and did not deposit any payments with New Hampshire.  New Hampshire State Unemployment Insurance (SUI) sent our client notices stating the business’ unemployment rate would increase as a result of the late payments. Upon learning of this, Paychex contacted the New Hampshire SUI department and spoke with [redacted] who stated that the client could make the overdue payments directly to the agency without further penalty. The Paychex Penalty Abatement Center will continue working with the agency to resolve the default rate.  We also spoke with a representative from Massachusetts SUI on March 22, 2017, who advised us to submit an adjustment through the MA website to expedite a refund to our client of the tax payments made to that agency by mistake.  We will continue to work with our client and the affected agencies to resolve any outstanding issues. If you require additional information or have questions, please contact me at [redacted] Sincerely,  Tracy A. [redacted]  Client Services Supervisor

Thank you for your inquiry from [redacted] with [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.Ms. [redacted] submitted a complaint about Paychex not filing first quarter 2016 tax returns to Nevada and the IRS. [redacted] left Paychex’ service in first quarter 2016, and our records showed that we were not responsible for filing its 2016 returns. However, because the company was going out of business, Paychex should have filed final returns on its behalf unless otherwise directed not to do so.We submitted the missing return to the IRS on November 23, 2016, and to the state of Nevada on July 19, 2016 and instructed the client to submit payment. We received confirmation on February 14, 2017 that this issue was resolved with the IRS, and no balance is due. Our records show an outstanding liability remains due to the Nevada Department of Employment, Training and Rehabilitation in the amount of $107.06, which includes penalty and interest. $80.85 of this amount is liability due and we refunded this amount on March 23rd, 2016 to the client. [redacted], not Paychex, is responsible for remitting this payment. If you have questions, please contact me at [redacted], or [redacted]   Sincerely,  Dal M [redacted]Market Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not accept this because it has nothing to do with my claim that NYSIF is stating we owe way more than $296. NYSIF sent us a bill for $5,000. The matter here is we were tied to NYSIF and did not know. Especially after I had Paychex's services cancelled. Even after the cancellation NYSIF bill was still adding up. We were not aware of this thats why [redacted], Inc. has made this complaint against Paychex. I reached out to my rep who signed me up for this plan Sebastian C[redacted]. He told me he would take care of it and after never responded to any of my communication attempts. Thats what I attached in the previous emails; the attachments showing I reached out complaining about this bill with NYSIF. I need this resolved. This $5,000 has to be cleared as we have not used nor run W2 payrolls.   Regards,
[redacted]

Hello,
Attached is our letter of response.
Thank you,
Missy P[redacted]
###-###-####Thank you for your inquiry regarding Ms. [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that...

may occur. In summary, Ms. [redacted] used our service for first and second quarters 2013, but not the last two quarters of that year. When she contacted Paychex to obtain copies of the Forms 941 filed on her behalf, she was told she had a cancellation balance due, and Paychex couldn't supply the documents she requested until it was paid. She is asking for copies of her first and second quarter Forms 941 and 2013 W-2. I have carefully reviewed the facts of this matter and the allegations as stated in the complaint. Paychex is not withholding her documents from her. When we filed on her behalf, she received copies of all forms filed. Ms. [redacted] can have copies of her reports if she pays the balance left on her account. Once the balance is paid, we will send her copies of her reports at no additional charge. We didn't produce Forms W-2 for her because she left our service prior to year-end and stopped communicating with us. She called in payroll in July, but at that time she was already on an Accounts Receivable hold. She was told to call our Recovery Department, but she didn't. After that, she stopped returning calls and failed to respond to our letters. We are willing to work with Ms. [redacted] to resolve this situation and get her the information she needs. As a gesture of goodwill, I will credit all the fees, a total of $389.95, but she will need to pay the maintenance charges for the months she did not process payroll and didn't tell us to close her account, an amount of $147.00. Since we didn't produce Forms W-2 for her, once her balance is paid, she can contact her payroll specialist to find out how much the charge is for manually producing her 2013 Forms W-2. If you have questions, please contact me at ###-###-####, or [redacted]@[redacted].com.Sincerely,Missy P[redacted]Executive Client Relations

Thank you for your inquiry regarding [redacted]. Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. Please accept my apology on behalf of Paychex to Mr. [redacted] for not...

being informed about separate cancellation requirements for his 401(k) plan. To resolve this issue, we processed a credit of $700.00 on October 28, 2014, to the client's bank account ending in 4013. I regret any inconvenience this matter may have caused. If you require additional information or have any questions regarding this complaint or Paychex’ resolution of this complaint, please feel free to contact me at [redacted]
Sincerely,
[redacted]
Senior Client Relations Analyst

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID [redacted], and have determined that this does not
resolve my complaint. No time limit was ever mentioned or put in writing with regards
to [redacted]'s offer and our acceptance.  We continued to act in good faith
anticipating [redacted] was to run our payroll. We expended much time and [redacted] is
without question guilty of tortious interference. Our rep was unreceptive and
did not answer my questions while trying our very best to get [redacted] to convert our payroll for significant savings. Employees stopped working to meet with the rep who unprofessionally barged into our office twice. Three reps promised the world and no one took responsibility for our satisfaction. Eventually when reached the senior rep hung up on me. [redacted] also
delayed payroll because according to their rep they were not prepared with
the conversion details. I received emails as late as Thursday to convert while
[redacted] had to have my payroll for that week by Wednesday. Subsequently I have been
further damaged by [redacted] employees responding to social media postings. We have now incurred additional expenses attributable to [redacted] failing
to perform as contracted. If not resolved in the next 20 days we will exercise all of our legal rights and seek damages.The reps also promised to come to the office and review the input process for the first payroll, train me and train employees which they did not do prior to starting. It appears through my investigation many other parties may join us. Have you received any other complaints regarding [redacted]?
Regards,
[redacted]

Thank you for your inquiry from [redacted] with [redacted] LLC, Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.We have tried numerous times to resolve the concerns from [redacted] and have advised on each...

phone call and email what was needed from her to continue the process. At the time of this Revdex.com filing, Ms. [redacted] requested us to stop all action and to not proceed. Over the last week we have continued communication to address her requests, providing options for resolution. We had received conflicting information and client was refusing to provide authorization needed to continue the process. Last communication was sent to [redacted] yesterday, on 5/1/17 in reply to Ms. [redacted]’s email stating that she would pay her former employee herself and Paychex would only provide the paystub.We will not be issuing compensation to this account.Paychex considers this matter closed. Of course, if you have further questions or need additional information, please contact me at ###-###-####, ext. [redacted], or [redacted].Sincerely, Emma I[redacted] Client Service Manager

Please review the attached document. Kind regards,  Mieux W[redacted]   Paychex Client Relations/Client AdvocateOctober 14, 2016Revdex.com 100 Bryant Woods SouthAmherst, NY 14228Attn: [redacted], Complaint HandlerRe: [redacted]Case #: [redacted]Dear [redacted]:Paychex is in receipt of...

your letter regarding a compliant from [redacted] on October 12, 2016. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.I have enclosed the complaint against Paychex, Inc. (“Paychex”) for your reference. Ms. [redacted] contests that Paychex has not handled his/her the cancellation of her company’s 401(k) plan in a satisfactory manner.Ms. [redacted] contends that she requested cancellation of her company’s 401(k) plan several times since May 2016 and a Paychex delay resulted in her being billed for a plan that she no longer wanted. I have carefully reviewed the facts of this matter and the allegations as stated in the complaint.Ms. [redacted] contacted Paychex 401k on June 15, 2016 to request that her plan be terminated. Because the plan had a the Safe Harbor Provision, the IRS requires that a 30 day notice be given to employees and that the provision would have to be removed from the plan before termination could take place. The provision was removed with an effective date of July 1, 2016 and the termination paperwork was sent to the client on August 12, 2016. The client subsequently returned forms to Paychex, however we did not receive them. Ms. [redacted] was advised of this in September when she called to check the status. The representative she spoke with had her re-send the forms directly to him and sent them directly to our cancellations team for processing. There was a delay in processing the forms that were submitted because there was missing information on the forms and the client indicated on the forms that the contribution Paychex should collect should be October 13, 2016. Given the last contribution date indicated on the forms, we would terminate the plan subsequent to that date.I left a message for Ms. [redacted] on October 13, 2016 to discuss her concerns. At this time, Paychex is willing to issue a refund of $360 for the monthly administrative and participant fees that were paid by the client in August 2016, September 2016, and October 2016.At this time we are not aware of any further issues to further delay the termination of her plan. Paychex understands that that Ms. [redacted] filed this Revdex.com complaint prior to Paychex and Ms. [redacted] reaching a resolution of these matters.If you require additional information or have questions about this complaint or Paychex’s resolution of this complaint, please feel free to contact me directly at [redacted].Sincerely,Nekada S[redacted]Paychex, Client Relations

Thank you for your patience.   We were able to connect with [redacted] on 5/25. We are working together to move forward with W2 accuracy review along with confirming receipt of the $58 credit sent to the **.'s office in February, 2017.   Kind regards,   [redacted]  Paychex Client Relations/Client Advocate

Thank you for your inquiry from [redacted], with [redacted], Inc. Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. Ms. [redacted] submitted a complaint regarding our tax payment policy and...

how we handled her concerns about the penalty notice [redacted], Inc., received for liability due to [redacted] Employment Department. We subsequently confirmed that Paychex can only handle payroll-related tax payments and filings for tax periods when our clients are enrolled on our [redacted]® service. We are not authorized or responsible for paying any liability due from clients prior to when they start Paychex services or when they are not active on [redacted]. In addition, clients are responsible for notifying us of any tax rate or frequency changes or other agency notifications that the client receives. Clients must also review their payroll records on an ongoing basis and notify us of any discrepancies as soon as possible. We contacted [redacted] Employment Department and confirmed that the missing payments were for 2015, before [redacted] engaged Paychex and before it was active on [redacted]. Ms. [redacted] understands that [redacted], Inc., is responsible for the liability and any associated penalty and interest due. I provided her with the phone number to contact the agency directly. We believe this matter is now resolved. If you have questions, please contact me at ###-###-####, ext. [redacted], or [redacted].com. Sincerely, Yocely G. Client Service Manager

Thank you for your inquiry from [redacted] with [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.Ms. [redacted] submitted a complaint about Paychex not filing Florida...

state unemployment insurance (SUI) returns for 4th quarter 2016. On October 18, 2016, Ms. [redacted] (owner) notified her payroll specialist that [redacted] was adding Florida employees. We provided Ms. [redacted] with a link to the Florida Department of Revenue website to apply for an SUI identification number (ID) and submit a form to grant Paychex Power of Attorney so that we would be authorized to remit taxes and returns on behalf of [redacted].On November 23, 2016, Ms. [redacted] emailed us to say that she had applied for an ID with Florida. Her payroll specialist replied to remind her that we still needed to receive the ID and Power of Attorney. On January 12, 2017, we received the Florida SUI ID number, but not the Power of Attorney.Ms. [redacted] (Controller) contacted us in February to inquire why [redacted] was not yet active on our automatic tax payment service for 4th quarter 2016. We confirmed that it was because we did not have the Power of Attorney for Florida SUI still. The Power of Attorney was sent to Paychex on February 28, 2017 by Ms. [redacted]. We were then authorized to file taxes and returns as of 1st quarter 2017. Paychex was not authorized to file for tax periods before this date. We did not file returns or remit taxes for fourth quarter 2016 because we did not have the signed Power of Attorney, and we did not have a tax ID for [redacted]. Upon researching this issue, we also discovered that [redacted] had entered the Florida employees for the state of Texas in error, so we did not create a tax return for Florida.We offered to prepare a return for Florida and an amended return for Texas to transfer the wages from Texas to Florida. However, we would need to charge [redacted] for the cost of preparing the amended return. As a gesture of goodwill, we offered to arrange for the transfer of wages from Texas to Florida at no cost.Paychex cannot take responsibility for any penalties or interest incurred for late payment of Florida taxes because we did not have Power of Attorney and ID number we needed to file for the client by the due date. In addition, our client did not enter the employees for the correct state in time.If you have questions, please contact me at [redacted].   Sincerely, Alicia [redacted] Client Services Supervisor

Thank you for
your inquiry regarding [redacted] Paychex takes complaints
from our clients very seriously, and we appreciate the opportunity to help
resolve any disputes that may occur.  I have enclosed the
complaint against Paychex, Inc. (“Paychex”) for your reference,...

which asserts
that our client was not informed of the $1,200.00 plan transfer fee
charged to their company-sponsored 401(k) plan. In the third quarter 2011 compliance package, Paychex
provided written notice that the Paychex Retirement Service Agreement had been
revised and was available on the Paychex Retirement Services website for
review. In the client's original signed service agreement, it states
that Paychex can modify any term of the agreement by providing a client with
written notice of the change 30 days prior to the effective date of the
change.  The client is understood to
agree to such changes unless they elect to terminate the agreement through
written notice to Paychex 30 days prior to the effective date of the change. We
did not receive any written notice from [redacted] Contractors.Paychex also provided a Retirement Plan Fee Disclosure
Statement available on the Paychex website, which stated that there is a $1,200.00
plan transfer fee. I have enclosed that document for your reference.  Emails were sent to [redacted] on December 11, 2015 and again on January 11, 2016, advising that
the fee disclosures were available on the web.The Paychex plan transfer paperwork includes a notification
of the $1,200.00 plan transfer fee.We
feel Paychex provided adequate notification of this fee. If you require additional information or have
any questions regarding this complaint or Paychex' resolution of this
complaint, please call me at ###-###-####.Sincerely, Mary
S[redacted]

Thank you for your inquiry about [redacted], an employee of our former client [redacted]. Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.  Mr. [redacted] contacted...

Paychex to obtain copies of his 2016 Forms W-2 and check stubs. Mr. [redacted] stated in his complaint that Paychex would not give him the information. Paychex will not give any personal payroll or tax information to anyone other than an approved payroll contact on a client account. Mr. [redacted] was not an approved contact on the [redacted] account, and therefore, we could not speak to him about payroll matters or send him personal information belonging to any employee. We did advise Mr. [redacted] to contact the employer.After the conversation, Paychex did reach out to our former client and advised him of Mr. [redacted]’s request. We also sent copies of the requested information to the approved client contact so that it would simplify the process when Mr. [redacted] contacted his employer.  Paychex now considers this matter closed. Of course, if you require additional information or have questions, please contact me at 866-367-4517, ext. [redacted].  Sincerely,  Kimberly [redacted] PHRS Client Services Supervisor