Paychex, Inc.

Hello,
Attached is our letter of response.
Thank you,
Missy P[redacted]
###-###-####Thank you for your inquiry regarding Ms. [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that...

may occur. In summary, Ms. [redacted] used our service for first and second quarters 2013, but not the last two quarters of that year. When she contacted Paychex to obtain copies of the Forms 941 filed on her behalf, she was told she had a cancellation balance due, and Paychex couldn't supply the documents she requested until it was paid. She is asking for copies of her first and second quarter Forms 941 and 2013 W-2. I have carefully reviewed the facts of this matter and the allegations as stated in the complaint. Paychex is not withholding her documents from her. When we filed on her behalf, she received copies of all forms filed. Ms. [redacted] can have copies of her reports if she pays the balance left on her account. Once the balance is paid, we will send her copies of her reports at no additional charge. We didn't produce Forms W-2 for her because she left our service prior to year-end and stopped communicating with us. She called in payroll in July, but at that time she was already on an Accounts Receivable hold. She was told to call our Recovery Department, but she didn't. After that, she stopped returning calls and failed to respond to our letters. We are willing to work with Ms. [redacted] to resolve this situation and get her the information she needs. As a gesture of goodwill, I will credit all the fees, a total of $389.95, but she will need to pay the maintenance charges for the months she did not process payroll and didn't tell us to close her account, an amount of $147.00. Since we didn't produce Forms W-2 for her, once her balance is paid, she can contact her payroll specialist to find out how much the charge is for manually producing her 2013 Forms W-2. If you have questions, please contact me at ###-###-####, or [redacted]@[redacted].com.Sincerely,Missy P[redacted]Executive Client Relations

Thank you for your inquiry from [redacted] with [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.Ms. [redacted] submitted a complaint about Paychex not filing Florida...

state unemployment insurance (SUI) returns for 4th quarter 2016. On October 18, 2016, Ms. [redacted] (owner) notified her payroll specialist that [redacted] was adding Florida employees. We provided Ms. [redacted] with a link to the Florida Department of Revenue website to apply for an SUI identification number (ID) and submit a form to grant Paychex Power of Attorney so that we would be authorized to remit taxes and returns on behalf of [redacted].On November 23, 2016, Ms. [redacted] emailed us to say that she had applied for an ID with Florida. Her payroll specialist replied to remind her that we still needed to receive the ID and Power of Attorney. On January 12, 2017, we received the Florida SUI ID number, but not the Power of Attorney.Ms. [redacted] (Controller) contacted us in February to inquire why [redacted] was not yet active on our automatic tax payment service for 4th quarter 2016. We confirmed that it was because we did not have the Power of Attorney for Florida SUI still. The Power of Attorney was sent to Paychex on February 28, 2017 by Ms. [redacted]. We were then authorized to file taxes and returns as of 1st quarter 2017. Paychex was not authorized to file for tax periods before this date. We did not file returns or remit taxes for fourth quarter 2016 because we did not have the signed Power of Attorney, and we did not have a tax ID for [redacted]. Upon researching this issue, we also discovered that [redacted] had entered the Florida employees for the state of Texas in error, so we did not create a tax return for Florida.We offered to prepare a return for Florida and an amended return for Texas to transfer the wages from Texas to Florida. However, we would need to charge [redacted] for the cost of preparing the amended return. As a gesture of goodwill, we offered to arrange for the transfer of wages from Texas to Florida at no cost.Paychex cannot take responsibility for any penalties or interest incurred for late payment of Florida taxes because we did not have Power of Attorney and ID number we needed to file for the client by the due date. In addition, our client did not enter the employees for the correct state in time.If you have questions, please contact me at [redacted].   Sincerely, Alicia [redacted] Client Services Supervisor

Re:      [redacted]            Case No. [redacted]Thank
you for your inquiry regarding the Paychex Insurance Agency client, [redacted]). Paychex takes complaints from our clients
very...

seriously, and we appreciate the opportunity to assist in the resolution
of any disputes that may occur. The following is a timeline of events related
to this complaint. Dec. 3, 2015 – [redacted] contacted Shelby S[redacted] of Paychex Insurance Agency to
inform her that [redacted]'s health insurance through Horizon had been cancelled.
Ms. S[redacted] contacted our general agent, [redacted] to inquire why
the client's insurance had been terminated. Ms. S[redacted] learned the client had
failed the required New Jersey (NJ) certification, and [redacted] needed to pass
the certification. Ms. S[redacted] also spoke to the Paychex sales representative,
Anthony S[redacted]. Anthony believed the NJ certification had been completed by
the client's previous insurance agency. Ms. S[redacted] requested the appropriate
documentation as outlined by the general agent (waivers, payroll journals, and Form
WR30) from the client. Paychex then sent what we received to the general agent.
(Paychex Insurance Agency cannot deal directly with Horizon in the state of NJ.)
Unfortunately, [redacted] did not send  back
all of the requested documentation. Dec. 4 – Additional waivers were received and sent to the general agent. Ms. S[redacted]
once again requested the quarterly payroll and WR30. The quarterly payroll was
received, but the WR30 remained outstanding. [redacted] of [redacted]
called the state of NJ to request the WR30s on behalf of [redacted]s, but he was
unsuccessful. Dec. 7 – Ms. S[redacted] requested the WR30 again from the client and continued to
work with the general agent on any missing items.   Dec. 9 – Ms. S[redacted] and Amy S[redacted] PIA retention manager, contacted [redacted], the
client's payroll vendor, requesting the WR30. Ms. S[redacted] later called [redacted]
explaining the impact of not having received the WR30. Ms. S[redacted] also contacted
[redacted]' surgery center explaining her insurance may not be
reinstated by the 11th and requested a one-day extension so [redacted] could be active on health insurance. Dec. 10 – The WR30 was received and sent to the general agent. Horizon then
requested additional follow-up documentation including two WR30s. Ms. S[redacted]
requested the WR30s from the client and [redacted]. [redacted] replied that they could
not provide us with  the information. Ms.
S[redacted] contacted [redacted] and explained the situation. The WR30s were received
later in the day and forwarded to the general agent. Dec. 11 – Ms. S[redacted] followed up with the general agent to ensure everything
needed for [redacted]'s reinstatement had been received. Dec. 14 – The general agent let us know the payroll journal did not include all
employees and requested another copy. Ms. S[redacted] contacted the client and
requested the documentation. Once received, we forwarded the information to the
general agent. We then learned the client's reinstatement had started, and it
would likely take 72 hours for them to become active. Dec. 15 – The group was reinstated, and [redacted]' received
confirmation she was able to have her surgery scheduled for December 18. We
consider this matter with [redacted] resolved. Of course, if you require
additional information or have any questions, please feel free to contact Ms.
S[redacted] at ###-###-####, or [redacted]Sincerely, William F. B[redacted] III Manager, H&B Service and Retention

Thank you for your inquiry about [redacted] C. [redacted]. Paychex takes complaints from clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.On May 19, 2017, we resubmitted the amended Form 940 to the Internal Revenue Service (IRS) and...

provided our client with a copy of the UPS shipping label as confirmation on May 23, 2017. We will be reaching out to the IRS on the morning of Friday, May 26, 2017, to confirm receipt and continue to follow up at regular intervals until resolution is confirmed.As the client requested a refund of all service fees for its time with Paychex, we’re offering a refund of $313 that includes $200 for setup fees and $113 for year-end Form W-2 processing for 2016. We regret any inconvenience this may have caused.We will continue to monitor the situation and will consider it completed once the refund has been delivered and the IRS confirms resolution.If you have questions, please contact me at ###-###-####, ext. [redacted], or [redacted]Sincerely,Elizabeth S[redacted]Manager, Client Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am quite surprised that Missy P  Paychex Senior Executive of Client relations never attempted to contact me, yet rendered a decision based on soley on employee feedback.  1.  I never chose to go back to processing payroll in house. That is a lie. 2.  I was never told I needed to complete a cancellation form (see attached emails).  No where in the emails did Ms. [redacted] mention this.  3.  My [redacted] was filed in correctly, stating I paid $3600 in taxes.  This is not correct.4.  Since my [redacted] was filed in error, I now have to go back and audit both the [redacted] & [redacted] and try and figure out what was done. I do not think it is fair that I have to pay for services that I have to go back and audit. I am guessing Ms. Missy P received her information from Ms. Amy S .  I would have appreciated a more thorough investigation. I have attached a copy of email correspondences between Ms. [redacted] and I.    
Regards,

Please review the attached document. Kind regards,  Mieux W[redacted]  Paychex Client Relations/Client AdvocateDear [redacted]:Thank you for your inquiry regarding our client [redacted] Corp. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve...

any disputes that may occur.I've left several messages for [redacted], the contact at [redacted] Corp who filed the complaint with your agency. Unfortunately, I have not received a response to any of my calls. In my research, I've found communication that [redacted] had with our recovery team regarding nonsufficient funds for its first payroll. [redacted] Corp stated that the money was available in its bank account, but it was not. When we requested a wire transfer, she said the money was put in the wrong bank account and it would be taken care of shortly. When we still did not receive a response, our recovery department tried to resolve the issue, but [redacted] informed us that its bank was closed, and a wire couldn't be processed right away.At that point, Ms. [redacted] seemed frustrated and said she wanted to leave Paychex. In her complaint, she stated the timeline for our Flex Time product setup was never discussed, and she didn't realize it could take as long as eight weeks. The sales rep, Greg V[redacted], worked with the Flex Time team to shorten the process to two weeks as the client had some contracts coming up. We communicated this to [redacted]'s CFO. Regarding the setup fees, those amounts were clearly listed on the proposal. [redacted] is requesting a refund of the $1000.00 setup fees, but I'm not sure why, and I'd like to discuss this with Ms. [redacted] or someone else at the company to get more information.If you have questions, please feel free to contact me at ###-###-####, ext. [redacted], or [redacted]Sincerely, Mark W[redacted]Implementation Manager

Thank you for your inquiry from [redacted] with [redacted], Inc. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.  We have been in contact with the IRS regarding the outstanding tax due...

and all amounts have now been remitted. The IRS has placed a hold on [redacted] Financial Partner’s tax account in order to allow time for our payment to post in their system. Once posted, the tax account will show in balance. We have also been in contact with [redacted] to discuss the tax resolution as well as the service issues overall. We apologize for the delay in getting this matter resolved and we are committed to improving [redacted] Financials service experience going forward.  Paychex considers this matter closed. Of course, if you have further questions or need additional information, please contact me at [redacted].  Sincerely, Emma [redacted]  Client Service Manager

Thank you for your inquiry from [redacted] with [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.  Ms. [redacted] issued a complaint that Paychex sales representatives continued to contact her...

after she had requested to no longer receive sales calls or emails from us. I spoke with the sales representatives who had contacted her and directed them to remove Ms. [redacted] and [redacted] from all of their prospecting and email lists. I have also confirmed that [redacted] has been added to our do not call or email list in our system.  We believe this matter is now resolved. If you have questions, please contact me at [redacted] or [redacted]. Sincerely,  Glenn [redacted] Senior District Sales Manager

Thank you for your additional inquiry from [redacted] with [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.[redacted] signed up for service with Paychex HR Solutions on July 29, 2016, and was charged a setup fee of $1,500 that was allocated over three monthly payments. During the 25 weekly pay periods on our service, [redacted] was charged an average of $273.33 per pay period for payroll and HR Services. Each pay period, our clients tell their payroll specialist know how much to pay their employees. We then send a payroll package that contains payroll records detailing how much the service costs with a breakdown of payroll taxes and other liabilities. We sent [redacted] this package with their paychecks on a weekly basis. [redacted] made sure that the money was available in their bank account every week so that we could remit payment to [redacted] employees and collect payment for Paychex services.  Part of the service agreement that Mr. [redacted] signed asks for [redacted] to give Paychex a 30-day notice to end the HR Solutions service and use our payroll service only. When Mr. [redacted] notified us in January that he wanted to cancel the HR Solutions service, we complied and stopped the HR Services in two weeks. I’ve enclosed a copy of our service agreement with [redacted] for your reference.  Mr. [redacted] claims that he still doesn’t understand our charges or the services we provided after 25 weeks on our service and many detailed explanations from us. I would like to reiterate our position that HR Solutions services were rendered as I outlined in my earlier response. The following is a log detailing the interactions and service we provided:2017 new forms                             Email                                1/10/2017re-verification of I 9 forms               Email                                1/11/2017NYS Exempt level pay requirements Email                              12/29/2016Scheduling Rollout of Handbook       Email                                12/6/2016minimum wage increase NY State    Email                              12/19/2016New I - 9 Form                               Email                              11/21/2016End of Year Note                             Email                              11/11/2016Developed Job Descriptions             Onsite                               11/7/2016Client Cancelled Onsite meeting scheduled for today    Onsite    11/2/2016Min Wage Increase and Retirement Savings limits        Email    10/31/2016hospitality industry information        Email                               10/31/2016Handbook Review                           Onsite                             10/25/2016Exempt pay requirements December 1, 2016             Email    10/25/2016401k summary annual report          Email                                 9/28/2016FSLA training materials                    Email                                 9/28/2016HR meeting and discussion of organizational needs     Email       9/22/2016Email: Paychex Safety Services for [redacted]      Alerted L [redacted] that client wants safety service    9/15/2016SAFETY Intro Needed                     Phone                                 9/14/2016SAFETY Intro Needed                     Phone                                   9/7/2016SAFETY closed case, attempt to contact                   Phone       8/31/2016Email: Paychex Safety Services for [redacted] Phone  8/31/2016Client rescheduled Onsite Meeting   Onsite                                 8/30/2016Alerted L [redacted] that client wants safety service    Email        8/26/2016HR Assessment                             Onsite                                 8/23/2016[redacted] Inc.-HRG Event Activity             Onsite      8/25/2016Client rescheduled Onsite Meeting  Onsite                                 8/16/2016 We certainly regret that Mr. [redacted] was unhappy with his service with Paychex. We believe that we upheld our agreement and provided acceptable service during the time [redacted] was with Paychex. We could have offered additional service if Ms. [redacted] had been able to meet with the HR consultant more frequently and consistently. The HR Consultant met with Ms. [redacted] on four occasions and subsequently attempted to schedule more meetings; unfortunately, Ms. [redacted] cancelled those meetings.  If you have questions or need additional information, please contact me at [redacted].  Sincerely,  Shannon [redacted] Area ManagerEnclosure

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Until I am contacted by their collections dept. to take care of the payment...

plan I was offered, I will not accept. As their part has not been completed.   Regards,  [redacted]

Thank you for the extra follow-up. We did receive the IRS event log of details and it does confirm the actions by Paychex, their paying taxes quarterly (versus annually for a 944) and then not filing any return by the end of January, in fact triggered all the IRS confusion and subsequent notices.  Mr. [redacted] and I discussed it and have zero confidence that Paychex will do anything to reimburse us for all the trouble we've experienced. To "win" by having the [redacted]'s complaint made public would not help the [redacted] either. So, there is no incentive to proceed. We don't want to waist any more time on Paychex and consider this matter closed.  Thank you for your follow-up and have a great week.[redacted]

Thank you for your inquiry regarding [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.On January 11, 2018 401(k) Retirement Services received Ms. [redacted]’s request to dispute the transfer...

fee. Ms. [redacted] and I were able to schedule a time to discuss her 401(k) concerns on January 22, 2018. Ms. [redacted] expressed her frustrations in Paychex as she felt the transfer fee was not explained in detail at the point of sale or when Ms. [redacted] called into the Customer Service Center.  I explained our transfer fee is not waived and only applied to Paychex clients who leave our payroll services. Ms. [redacted] advised she has decided to keep her 401(k) plan with Paychex as a result of the transfer fee but asked I review her billing. I offered to reduce her administrative billing and refund her for January 2018. Ms. [redacted] agreed to this resolution and her billing adjustment has been made effective for February 1, 2018. Ms. [redacted]’s refund will be issued within the next 10 business days to her company bank account.  On January 18.2018, Laurie Jordan, a Client Service Manager at Paychex spoke with Ms. [redacted] to address her payroll and tax concerns that were resolved earlier in 2017. Laurie provided her contact information to Ms. [redacted] via e-mail and advised her to contact her directly should any other concerns or issues arise in the future.  At this time, Ms. [redacted]’s concerns have been resolved. If you have further questions, contact Krystal S[redacted] Sincerely,  Krystal S[redacted]  Paychex 401(k)/S125 Client Relations Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would still like it noted that although Paychex states they had my correct address on file and mailed distribution paperwork in March and April, and once in 2013, I received no paperwork at these times.  I received a packet in the mail on May 11th, postmarked May 8th from [redacted].  Paychex never stated they mailed a packet in May.  This leads me to believe the packets were never mailed prior to this date.  I checked with my local post office who stated it would be extremely rare for three pieces of mail, mailed at different times to become lost.  I have had no other problems (ever) to report to the post office.  Paychex is the first time I have ever complained about mail not being delivered.  The packet is quite thick and would not be overlooked especially for someone expecting it in the mail.  Also, as far as it being emailed to me - again Paychex states it has been emailed to me in the past.  It was never received.  I have no spam folder on my email and checked with my internet provider who stated there had been no problems.  So can Paychex provide verification that the packets were mailed and that the emails were sent prior to May with instructions on distribution?  This matter needs to be thoroughly investigated by the parties handling the paperwork from Paychex to never being received by me.  Consumers draw your own conclusions.   I think other consumers need to be aware of the problems I have encountered with this provider and receiving appropriate paperwork.  My old employer had my correct mailing address (I have lived here for 13 years) and my correct email address on file.  There should have been no problems.  To this date, I have mailed my paperwork and am awaiting my distribution.  So, "No" this matter has not been resolved.  It will be resolved when the account is closed and the distribution has been made.
Regards,
[redacted]

Thank you for your inquiry from Dr. [redacted], owner of [redacted] T [redacted] PC. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. For your reference, I have enclosed the complaint against Paychex, Inc. (“Paychex”), which asserts that [redacted] T [redacted] PC’s Paychex representative was not responsive, and that payroll was processed incorrectly.  I attempted to contact Dr. [redacted] on April 10, 2017, to apologize for this situation and discuss the refunds requested. Paychex issued two separate refunds for General Ledger and delivery fees in the amount of $32.83 on April 10, and $105.25 on April 13, 2017. Sabrina [redacted], a client services supervisor, left a message for Dr. [redacted] on April 10 as well. I followed up with an email on April 13 requesting more information on payroll issues and charges.  On April 11, 2017, I tried to contact Dr. [redacted] again to discuss this matter, but I have not yet received a returned call. We will continue to attempt to contact Dr. [redacted] to resolve this matter. My manager, Heidi [redacted] has also continued to contact Dr. [redacted], however, she has not connected with her either.  My records show that the General Ledger fees have already been waived. The invoices indicated that they were charged for this service, however, it was setup as a 100 percent discount. This shows in the discount line item grouped with other discounts. I also show the Form W-2 fees were billed appropriately at $132.50. The additional charges were for delivery of the Forms W-2 as well as a minimum monthly fee of $58.00. The minimum monthly fee was refunded via live paper check on February 17, 2017. Although our records indicate appropriate billing, we have issued a refund via ACH refund of $252.48 per Dr. [redacted]’s request. I confirmed that the Forms W-2 Paychex prepared accurately represent our records. We request that Dr. [redacted] send us her specific concerns about the Forms W-2, or let us know of a specific time to touch base with her so we can make sure these returns are accurate.  If you have questions, please contact me at [redacted], ext. [redacted], or [redacted].   Sincerely, Tarey [redacted]  Client Service Manager

Thank you for your inquiry regarding [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that Mr. [redacted] stated that he was expecting a referral credit of $200.00...

for referring another customer to Paychex. Unfortunately, Credits earned in the Name Dropper client referral program will be applied only to Paychex service fees. The referring client must process for a period on 90 days. Mr [redacted] closed his account with Paychex 30 days after making the referral. Therefore, disqualifying the referring fee.  Mr [redacted] also was concerned that he no longer had access to his online reports. Effective immediately he will have access to his online reports through June 29, 2018.If you have further questions, you can contact me at [redacted]  Sincerely,  Nelson R[redacted]  Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is not acceptable. Your practices are deceitful at best and your representatives not forthcoming. It's poor customer service. I feel extremely taken advantage of. Choosing not to refund us anything is most certainly your choice, however, please know that my issues have not been resolved. As a member of the business community in this area I will strongly recommend against the use of Paychex due to my experiences and your inability to rectify my issues in a matter acceptable to myself.  Regards,  [redacted]

Re: [redacted]Case: [redacted]Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.[redacted] filed a complaint disputing an audit balance due of $4,177.15 on its workers' compensation insurance policy for the term of November 18, 2013 – November 18, 2014. The funds are due on the account for several reasons including:• Estimated wages that were understated• six endorsements from the carrier to retroactively change rates, and• an experience modification with an anniversary rating date in the middle of the policy period, which led to additional endorsements that changed the rates used for collections.We collect and remit estimated premium payments on behalf of the client regularly throughout the year. After an audit at the end of the plan period, the carrier determines if there is additional premium due, or if a credit is due to the client. The collections are based on a calculation that incorporates estimated annual wages, state surcharges/credits and correct classification of employees.Much of our client's complaint is due to the discrepancy of rates between [redacted] manual rate and Paychex Insurance Agency's composite rate. These rates will never equal. The composite rate, which is part of the program, takes state surcharges and credits into consideration. Due to the multiple endorsements and experience modification changes mid policy, we are working with the carrier toward the insured's recommended solution of an adjustment to reflect zero owed to [redacted] on this policy term.If you have further questions, please contact me at ###-###-####, ext. 84407 or [redacted].Sincerely,Jess L[redacted]Supervisor PIA P&C

Good afternoon,   Attached above is a copy of the email sent to Mr. [redacted] on 7/5/17 advising of the UPS package tracking and encryption key.  I have tracked the package, and it was signed for on 7/6/17 by [redacted].  Please advise if the package has not been received.   Kind regards,  [redacted] Paychex Client Relations Advocate

Re:      [redacted]ID:       [redacted]Dear Sir or Madam:Thank you for your inquiry
about [redacted]. Paychex takes complaints from our clients very seriously, and we appreciate the
opportunity to assist in the resolution of any disputes that occur. I’m writing to provide you
with a reply to Mr. [redacted]’s response to our original explanation of
the situation involving [redacted] & Associates.Business owner [redacted] contacted the Revdex.com and lodged a complaint disputing a
$293.00 collection that was made from his company’s account. We responded to
Mr. [redacted]’s complaint which he still found to be unacceptable. As a courtesy we refunded
the $95.50 charge associated with creating the year-end tax returns. The disputed
$293.00 was not a charge or fee for services rendered. The actual amount of
$292.05 cannot be refunded because this was federal unemployment tax liability
that [redacted] & Associates incurred during 2015 and Paychex remitted
to the IRS on our client’s behalf.  We’ve closed the Paychex
payroll account per Mr. [redacted]’s request, effective January 22, 2016. This
matter is now closed.If you have
questions, please contact me at ###-###-####, ext. 30403, or
[redacted]Sincerely,Joe B[redacted]Senior Implementation
Manager

Thank you for your inquiry regarding [redacted] Incorporated. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.[redacted] Incorporated requested a refund in the amount of $735.00 related to payroll...

charges. I’m writing to confirm that we agreed to refund [redacted] Incorporated and sent them electronic invoice payment (EIP) in the amount of $735.00 on June 20, 2017.  We consider this issue to be resolved.  If you have questions, please contact me at [redacted], or [redacted]Sincerely, Tanya [redacted] Client Services Supervisor